Date Received: 2023-11-29
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: The minimum balance is absorbent. It's half of the bill. requested a forensic audit of the account.
Company Response:
State: NY
Zip: 11701
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-27
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Please refer all my complaints about Keybank. I have a checking and savings bank account with Laurel road bank. It's Keybank. I have my salary direct deposit in this account. Since XXXX XX/XX/2023 I am not able to access this account. Whenever i tried to login I am getting this message : This is the message I am getting Your Online Banking account is restricted. To verify your identity and gain access, please call us at XXXX or XXXX XXXXXXXX that i need to call the bank. As I have two bank account with Laurel Road - Keybank. Checking ending in XXXX and saving ending in XXXX As per the statements ( attached ) -they charged me {$20.00} overdraft fees on XXXX XX/XX/2023 for no good reasons. I asked them to provide me all the statements as I am not able to access it online. Keybank hasnt provided me the statements till this point of time.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-27
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: l was selling my motorcycle for XXXX XXXX and was contacted by XXXX XXXX requesting that i sell the motorcycle to her and she would mail me a check due to being out of state so with everything being online these days i agreed and then the check was sent priority with a tracking number. I received the check Saturday XXXX the XXXX and deposited the check via ATM Sunday the XXXX at key bank on the XXXX XXXX in XXXX Maine and was told the check should clear by Tuesday XX/XX/XXXX in which it did so i went to said branch and withdrew the money and told XXXX to come get her new bike which we agreed to Friday the XXXX after XXXX. But on thanksgiving morning Key bank withdrew the check and charged me XXXX dollars due to the check being XXXX dollars as XXXX was agreed for the in state movers and i was in the negative XXXX dollars when the check posted as to why i was selling my bike i needed then money in an bad way so once it was figured fraud i went to the bank and filed the complaint where 5 mins into the meeting key bank management informed me that it was my issue and i should have checked the check out like i work at the bank its they're job to look at the checks not mine and they told me i had to pay the amount back even though they have insurance and they cleared the check if there was an issue they should have never posted it to my account why do i have to pay it back while the scammer gets to go free all i did was try to sell my motorcycle and the bank cleared the check its they're fault not mine how am i suppose to have a check looked at they never ask questions no one ever called to inform me i was being charged XXXX XXXX or why nothing im on a veteranXXXX XXXXXXXX and with my monthly check hitting this week and XXXX coming with winter my kids and i are going to freeze to death because of key banks greed
Company Response:
State: ME
Zip: 043XX
Submitted Via: Web
Date Sent: 2023-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-26
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Due to a clerical error with coding my Social Security XXXX check stop coming in from XXXX to XXXX. I was unable to make timely payments on my Key Bank Credit Card. Key Bank called and harassed me with about 6 calls a day. When I finally got the back pay from Social Security I made two payments on my credit card ending in XXXX. The first payment was XX/XX/XXXX for {$440.00} which was the full past due amount. Then on XX/XX/XXXX I paid the card off and made a payment of {$1800.00}. I had previously had fraudulent charges on the account and had asked for it to be closed. They said they could not until it was paid off. This was about a year ago. I forgot all about that when paying this card off and stupidly gave them every dime I had to pay this off thinking I could use it again. So I paid the card off and then BOOM they immediately closed the card leaving me with nothing. Then to make matters worse they lied to the credit bureaus and made false claims when I disputed the amount owed on the card. I filed a dispute because I paid off the card. After the dispute was over they lied again and never updated or corrected that I had paid the card off. I also called Key Bank to reopen the card several times and they refuse.
Company Response:
State: WA
Zip: 98373
Submitted Via: Web
Date Sent: 2023-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-25
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened a KeyBank checking account in XX/XX/2023 when there was a {$200.00} bank bonus promotion on going. I would receive the {$200.00} bank bonus when a {$500.00} direct deposit is made. I received a direct deposit on XX/XX/2023. Its been almost 90 days and I have not received the bonus mentioned in the offer.
Company Response:
State: MA
Zip: 01420
Submitted Via: Web
Date Sent: 2023-11-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-25
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I opened a new checking account online through Laurel Road a subsidiary of Key Bank on XXXX XX/XX/XXXX and received a confirmation email that the account opening was approved. I changed the direct posit instructions at my employer to send a portion of my paycheck to this newly established account at Laurel Road ( {$1200.00} ). Later that week I added an external account for my primary checking account at XXXX XXXX XXXX I subsequently received a confirmation that the extremal account I added via online authentication to my like titled account at XXXX XXXX XXXX was properly linked and ready for transfers on XX/XX/XXXX. On the same day, XX/XX/XXXX, I initiated a transfer for {$1200.00} to move my direct deposit back to my primary checking account at XXXX XXXX to cover my mortgage payment. Today, XX/XX/XXXX ; I received a letter from Key Bank dated XX/XX/XXXX referencing my account at Laurel Road ending in XXXX and that it has been closed. I called the number provided in the letter XXXX and Key Bank informed me that despite sending me a letter regarding this account they can not speak to me and have no access to Laurel Road systems. I sent a direct deposit from my company XXXXXXXX XXXX for {$1200.00} to the Laurel Road account in question. My online access to Lauren Road Bank has been restricted and I can not sign in. I've worked in the financial services industry for 25 years and never seen anything quite like this. It appears Key Bank/Laurel Road has unilaterally closed my account and seized my money.I spoke with a supervisor at Key Bank this evening at XXXXXXXX XXXX XXXX ( XXXX XXXX XXXX ) who was unable to provide any information as to why the account was closed, what account was exactly closed, and where my money was.
Company Response:
State: PA
Zip: 18902
Submitted Via: Web
Date Sent: 2023-11-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: Sir on XX/XX/XXXX my daughter met with an accident due to which I was facing a lot of difficulties and due to this I could not access these documents. Now, from what I have seen, the last way was to seek guidance from you. I hope you will guide me.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: My savings and checking accounts were placed on hold leaving me without any money. Automatic payments came in overdrafts my accounts. I'm being charged fees for insufficient amounts. Paying to cash checks now. Paying more for auto insurance because I no longer auto pay. It shows on my credit report the case was closed by the collections agency in 2008. I never received anything notify me as my address changed over 5 years ago from where they sent things. Medical bills originally. Transfered to XXXX XXXX XXXX. Being served by XXXX XXXX XXXX currently. Never notified of transfers or debt at all. Was in XXXX 2 years. The way I was notified is all my funds were on hold XX/XX/XXXX then they sent paperwork to wrong address
Company Response:
State: UT
Zip: 84128
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: In XX/XX/2023, I encountered an individual online who, in the course of our interactions, introduced me to two cryptocurrency investment entities known as " XXXX '' and " XXXX. '' Given my limited knowledge and experience in the field of cryptocurrency, I placed my trust in this individual and followed their instructions accordingly. Consequently, I initiated a transfer of funds from my personal Key Bank account to an intermediary platform called XXXX, where the funds were subsequently converted into cryptocurrency and directed toward the wallet of the individual in question. It is important to note that this transfer was carried out under duress and based on false representations made by the individual. Subsequently, upon expressing my desire to withdraw the purported profits from my investment, I was informed by the aforementioned individual that I would need to satisfy a significant tax obligation. This particular development raised considerable suspicion and prompted me to exercise caution. Consequently, I decided not to comply with the request to pay the indicated tax. Regrettably, my refusal to fulfil this demand resulted in my expulsion from the platform and the subsequent blocking of my account. It is important to emphasize that these events transpired within the context of what can be perceived as an orchestrated scam. The individual who introduced me to the aforementioned cryptocurrency investment entities appeared to have engaged in coercive tactics and deliberately misled me to illicitly obtain funds. This unfortunate experience serves as a stark reminder of the need for due diligence and vigilance when navigating the complex realm of online investments, particularly within the cryptocurrency landscape. The total amount sent from my Key Bank account is XXXX USD.
Company Response:
State: NY
Zip: 130XX
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On the XXXX of XXXX i did a bill pay for XXXX went to check my account that morning on the XXXX and noticed a fraudulent deduction from my account for XXXX called key bank immediately to advise them of this fraudulent deduction and they stated they had to investigate it. I did put in the dispute and requested the money be refunded immediately. Then i proceed to transfer more money in fear my bill pays of XXXX would not be satisfied even though there was over XXXX in the account. Got home from work and went online again and another company by the name of XXXXXXXX XXXX pulled XXXX from my account fraudulently. I called Key Bank again and reported this and to this day none of the money has been refunded to my account even though both those transactions were in a pending status when I called, and I attempted to report the fraud and stop it. Key Bank takes the XXXX from my overall balance and then places it in a hold status instead of paying the bill even though they pulled the money directly from my overall balance they are now claiming they are returning the XXXX to me. When I questioned them as to why even though the money was already pulled from my over balance including both those fraud amounts leaving me with XXXX in my account, they are saying they are returning it to me because they are claiming there was not enough money in the account ; This is false. They're practices are deceitful and false. They hole no interest whatsoever in protecting the consumer instead they manipulate the consumer money for their own benefit as well as the false parties taking money from the account. Another example would be 3 months ago when I called Key Bank and explained that various XXXX cable subscriptions were pulling money from my account even though I didn't have the stations. I kept telling Key bank that I didn't have the subscriptions and I can prove it by taking a picture of my TV screen to show that I did not have the stations. XXXX said they needed to investigate and charged my account regardless. They did not work in my favor they paid out to various cables subscriptions with my money for stations that i did not have. I have spoken with several supervisors and the dispute department regarding this. I have had to cut up my debit cards with Key Bank 8 times. Its ridiculous. and now once again they are saying they need to investigate the 2 fraudulent=ent amounts I want my money back. I am sick of this.
Company Response:
State: NY
Zip: 142XX
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A