KEYCORP


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"Products" offered by KEYCORP with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - I do not know
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Private student loan debt
Debt or credit management - Credit repair services
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Payday loan, title loan, or personal loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 7839149

Date Received: 2023-11-11

Issue: Problem with customer service

Subissue:

Consumer Complaint: On XX/XX/2010 I went to key bank and purchased my bank check {$5300.00} for our mortgage, as I had for many months.Because our farm was in foreclosure, the mortgage holder did not accept our payment.At the time I assumed my husband had taken it back to the bank to cashed or deposited it.He was not in good health and he passed shortly after we lost our farm.In the process of one of my moves I found the check in an envelope in his desk.I took it back to the bank to see how cash it out.The bank manager looked into it and because there was no time deadline and I was the actual remitter I could deposit it into my acct with out a problem.I gave them cash to purchase the check.It bounced in my acct a few days later and they ended up closing my acct because I couldnt make good on the check and put me in XXXX XXXXAfter going through many departments of the key bank they told me that the teller had not filed the correct paperwork when I bought the check so since they cant locate it all that I could not redeem my check, with an apology.Im not sure how this is my fault or loss, Ive been to the Attorney Generals office, they referred me to CAU they put a case together with a complaint file # XXXX that they forwarded to your office with an email referring me to you.Now I know that this is an old case but not because I havent tried, I was under the assumption I had no place to go with this.Im living on ss widows pension, and the cash I gave key bank for the check that never got cashed is floating around collecting interest in key bank somewhere.They sent me back a copy of the check with a stamp across it that says-refer to maker? On top of it Im still using another key bank account to get my ss check deposited into every month because I cant go to another bank Im in XXXX XXXX ( humiliating ) Sorry for the book I wrote in regards to this problem.Your company is kinda the end of a long rode.I just want the money I put out and interest would be a bonus, plus the inconvenience and embarrassment when I attempted to write a check in a public place.Hoping you can be of some help-Constance XXXX XXXX. Email- XXXX. XXXX

Company Response:

State: NY

Zip: 125XX

Submitted Via: Web

Date Sent: 2023-11-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7836990

Date Received: 2023-11-11

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: I received my direct deposit on XX/XX/2023. The same day, when I tried to transfer funds to another bank, I received an error message saying that the transfer was not successful, asking me to call XXXX XXXX After talking to four representatives, I became aware that my Laurel Road checking account had been suspended, and that was why I did not have access to the funds. No prior notice was given whatsoever. Today, XX/XX/XXXX, I don't even see the funds in the account! This is illegal, and I need the funds as soon as possible.

Company Response:

State: CA

Zip: 94061

Submitted Via: Web

Date Sent: 2023-11-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7834032

Date Received: 2023-11-11

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: I noticed on XX/XX/23 that my account with Laurel Road was restricted. I called the number provided and the representative advised that it was being investigated for fraud. I didnt understand why, so I sent a follow up email that same day. Since then I have continuously been ignored or advised it is still under investigation. They advised they closed my account and then asked for proof from my checking account that the funds were deposited to Laurel Road. I sent this as requested and still nothing has been done. My account is still restricted and I have no access to my money they have.

Company Response:

State: NC

Zip: 287XX

Submitted Via: Web

Date Sent: 2023-11-11

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7831816

Date Received: 2023-11-10

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: My direct deposit for XX/XX/XXXX still hasnt been processed. The deposit amount was {$1800.00}

Company Response:

State: PA

Zip: 152XX

Submitted Via: Web

Date Sent: 2023-11-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7827850

Date Received: 2023-11-09

Issue: Managing an account

Subissue: Cashing a check

Consumer Complaint: On XX/XX/2023, I mobile deposited a check for {$8000.00} ( to Keybank bc I currently live in NJ and dont have a branch close to me ) that I received from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX after completing an XXXX XXXX XXXX. This check was put under review on XX/XX/2023. I called KeyBank because I was unable to access ANY of my accounts with them and they said it was due to potential fraudulent activity ( the check ). For WEEKS I could not access any of my money, even after going to a branch XXXX WEEKS later and trying to resolve the issue, no one could seem to help me. Eventually I received letters in the mail ( after contacting Keybank on multiple occasions to check the status of the check ) stating that ALL of my accounts were being closed due to not following their policies. I called after receiving those letters and they told me they were sent out my mistake. No more than a XXXX weeks later I received checks in the mail with the remaining money from my accounts being CLOSED. They closed my accounts and sent me checks in the mail for my remaining balances, however they failed to send anything regarding the {$8000.00} check. After numerous phone calls, they initially told me that the funds were released and I would be able to take the check to my new bank and have it deposited ( since it was initially a mobile deposit I still had the check in my possession ) this sounded off to me but I did it anyway. A day later the check was rejected due to duplicate presentment ( obviously ). I then called Keybank again and they apologized for the inconvenience and told me they issued a new check for that amount that would be sent to my NJ address and I should receive it by XX/XX/XXXX. This check is still nowhere to be found. So I called again.. this time they informed me that the check was actually considered fraudulent and I would have to contact the place that issued me the check to get it resolved. I called XXXX XXXX XXXX that same day and they got back to me no later than a day stating that the check had in fact been cashed by KeyBank. I am at a loss of what to do moving forward.. this is a size-able amount of money being kept from me for whatever reason. I have emails from a lady i was working with at a branch proving all of this. As she was in contact with people from the fraud department as well trying to help me resolve this. Attaching emails

Company Response:

State: NJ

Zip: 07203

Submitted Via: Web

Date Sent: 2023-11-10

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7820178

Date Received: 2023-11-08

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: About XXXX Weeks ago, Laurel Road/Keybank closed my account for what they decided was fraduluant activity. I had recently been sending money to my Laurel Road account because of the high savings rate at 5.25 %. However, I recently decided to send some of the money I had sent to Laurel Road to another institution known as XXXX. Laurel Road decided the account I sent to at XXXX was a closed account and this was fradulant. Now keep in mind the XXXX account is not closed and Laural Road/Keybank do not verify linked accounts with micro-deposits or XXXX. Now, they've shutdown my account and denied me access to my account. They say their investigation is still on going. I don't care about the account, I just want my money. I have a record of every single deposit that went into that account and I want my money returned and I don't see how a bank should be allowed to make up fraud and then deny a customer access to their own money indefinetly.

Company Response:

State: AZ

Zip: 85029

Submitted Via: Web

Date Sent: 2023-11-08

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7818737

Date Received: 2023-11-08

Issue: Managing an account

Subissue: Problem accessing account

Consumer Complaint: Contact CIA Employment Verification Office Need to verify someones employment at the CIA? The Employment Verification Office handles such requests by fax and by mail. Ways to Verify a CIA Employees Employment Whether you are a mortgage company, creditor, or potential employer, you can submit your request by fax or by mail. Please note CIA does not provide verbal responses or breakdown salaries such as overtime, bonuses, and awards. Also, CIA does not produce pay stubs with employer information attached. Request by Fax You can submit your request by fax at : ( XXXX ) XXXX ( XXXX ) XXXX Please allow three to five business days for the Office to process requests sent by fax. Request by Mail If faxing is not an option, you can send your request to the following address : Central Intelligence Agency Attn : Employment Verification XXXX, XXXX XXXX Please allow 10 business days for the Office to process requests sent by mail. Requests received after XXXX XXXX. will go into the queue for the next business day. What to Include in Your Request To better serve you, please be as detailed as possible. If applicable, include the following information on the cover sheet of your request : Scheduled closing date Whether you are requesting a re-verification If your policy as a lender requires multiple updates to your original verification request If you are requesting a re-verification, be sure to inform your client to expect additional inquiries from the lender.

Company Response:

State: WA

Zip: 98105

Submitted Via: Web

Date Sent: 2023-11-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7817248

Date Received: 2023-11-07

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Consumer Complaint: I had XXXX XXXX in fraudulent charges on my account. It overdrafts and I haven't been able to work since, I own a small plumbing business and can't work, get gas or even groceries for my XXXX kids. I could lose EVERYTHING OVER THIS. KEY BANK won't help at all and says it could take 90 days to get tge funds returned. I need HELP

Company Response:

State: OR

Zip: 970XX

Submitted Via: Web

Date Sent: 2023-11-07

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7813838

Date Received: 2023-11-07

Issue: Managing an account

Subissue: Problem accessing account

Consumer Complaint: At Laurel Road bank I opened up 1 checking and 2 savings accounts XX/XX/2023. On XX/XX/2023, I opened up my Laurel Road app to verify if 2 transfers ( First transfer amount : {$200.00}, and second transfer amount : {$1000.00} ) I made from XXXXXXXX XXXX either XX/XX/XXXX went through ; but noticed on XX/XX/2023 my Laurel Road accounts are restricted. The restriction states : " Your Online Banking account is restricted. To verify your identity and gain access, please call us at XXXX or TDD/TTY XXXX for our hearing impaired members. '' I contacted Laurel Road the same day I realized the restriction, gave them all requested information ( assuming I'd gain access to my account afterwards ) ; but they couldn't tell me why my account is restricted and will have to investigate it which may take up to 30 days. I asked if they can escalate the process because I have bills to pay, but they mentioned they can't guarantee I'll gain access to my restricted account before the 30 day investigation. After talking with a supervisor at Laurel Road, I was told XXXXXXXX XXXX put a stop on the transfer which may be the reason why my Laurel Road bank accounts are now restricted. She told me to contact XXXX XXXX to see why they stopped the 2 transfers I submitted. XXXXXXXX XXXX told me the transfers were stopped because they couldn't verify the bank. I contacted Laurel Road bank again to relate the information received by XXXXXXXX XXXX but they said it's nothing they can do and my account will still be under investigation for up to 30 days. I expressed my dissatisfaction with how things were handle : 1. I gave all the information Laurel Road bank needed to verify my identity and gain access which did not help, 2. there was no email/text message sent to me by Laurel Road before restricting my account, and 3. I have bills coming out of the account that won't get paid this week or for 30 days because of the restriction. I've been on the phone with both Laurel Road and XXXX XXXX for over 2 hours and I really need this to be resolved very soon so I'm not behind on my bills.

Company Response:

State: OH

Zip: 441XX

Submitted Via: Web

Date Sent: 2023-11-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7810542

Date Received: 2023-11-07

Issue: Closing an account

Subissue: Company closed your account

Consumer Complaint: Please refer all my complaints about Keybank. I have a checking and savings bank account with Laurel road bank. It's Keybank. I have my salary direct deposit in this account. Since XXXX XX/XX/2023 I am not able to access this account. Whenever i tried to login I am getting this message : This is the message I am getting Your Online Banking account is restricted. To verify your identity and gain access, please call us at XXXX XXXX XXXX XXXXXXXX that i need to call the bank. As I have two bank account with Laurel Road XXXX Keybank. Checking ending in XXXX and saving ending in XXXX Today I received this letter from Keybank that they closed my account and sent me a check for {$10000.00}. I asked them to provide me all the statements as I am not able to access it online. Keybank hasnt provided me the statements till this point of time. I want to make sure that my direct deposits from employer happened on time and right amount. Plus I also want to see whether I got my {$300.00} cash back bonus or not plus whether Keybank applied interest correctly or not?

Company Response:

State: TX

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-11-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.