Date Received: 2022-06-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/2022 I deposited {$400.00} in Key Bank atm so I could pay my rent. The ATM took my cash and the screen said to contact the bank the next business day because it couldnt process my deposit. I called the XXXX number immediately. My rent is due on the XXXX, no exception. When I went in the bank the next morning, they were rude and told me I had to wait 3-10 business days. Now I have an eviction notice on my door. The bank is giving no help as to when my money will be available. And its already been days with no communication. And this is the 3rd time this has happened
Company Response:
State: OH
Zip: 44641
Submitted Via: Web
Date Sent: 2022-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XX/XX/XXXX I asked KeyBank to move a {$50.00} payment that was being held to a principle payment. The wrote me a letter saying they did it. In XX/XX/XXXX ( just this year ) they sent me a statement showing they did NOT honor my request and the {$50.00} still shows as held on the statement.
Company Response:
State: NY
Zip: 14213
Submitted Via: Web
Date Sent: 2022-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-03
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: An account was open in my name at Keybank in the State of Ohio without my knowledge. I found out about it while traitors open a bank account. It is NOT on my XXXX report but it is being reported on XXXX XXXX reports. I have contacted XXXX XXXX and Keybank to no response of removal. XXXX XXXX however provided these information to me. Key Bank ABA Number : XXXX Account number : XXXX
Company Response:
State: NJ
Zip: 08060
Submitted Via: Web
Date Sent: 2022-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: have commercial bldg leased to county their fore property tax free. Key Bank escrows {$4600.00} per month with mortgage payment. They charge {$250.00} to audit before refunding any escrow. they refunded part of held money but then charged another {$250.00} to audit again for remainder which they still hold and they still require {$4600.00} a month escrow for non existing taxes.
Company Response:
State: CO
Zip: 80209
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I called KeyBank to get overdraft fees resolved after not overdrafting for almost a year next month and was refused I have a great relationship with the bank I get direct deposits every two weeks and I spoke to a person named XXXX that refused and I got a reference number XXXX and her employee ID is XXXX I was hoping that we could resolve this issue I was only asking for 50 % of the overdraft fees to be recovered due to personal hardships and bills I overdrafted and asked for help and was refused even after saying that I would make a complaint no resolution was made.
Company Response:
State: NY
Zip: 142XX
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: i began requesting a payoff balance on XXXX with Key Bank. They notified me that they needed the original Trustee to sign the authorization. I did that on XX/XX/XXXX and faxed & emailed the request again... multiple times. They are not responding to me at all. I am holding up the owners proceeds until I get this payoff statement. This time frame is absolutely unacceptable and they need to respond to the request sent multiple times. It is now XX/XX/2022.
Company Response:
State: OH
Zip: 44240
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XXXX XX/XX/2022, my spouse and I - who moved to Ohio to be closer to family and friends after finishing my University program in XXXX - opened a joint Checking and Savings account at our local KeyBank branch in XXXX, Ohio. We were informed by the banker, XXXX XXXX who I thought was initially the manager- she's not, that's XXXX XXXX, who I have also been in contact with at the bank ), that it would take 3-5 days for our debit cards to arrive. It was specified that this was days, not business days. On XXXX XX/XX/2022, we were called by the branch to verify some info. We were informed there that our cards were not estimated to arrive until the XXXX, as they had only been shipped that morning. No tracking number or anything was provided by the bank at this time, nor was any ATM card. For most of the past two weeks, in order to access our own funds ( that are being paid into the account via direct deposit ), we have had to physically go to the bank and withdraw money from a teller any time we need to do basic day-to-day shopping. On the XXXX, I went in again and was informed our cards were now not expected to arrive until the XXXX. I started calls with KeyBank 's customer service over this time. I was hung up on multiple times, but eventually- on the XXXX, after my mail had arrived with no cards in sight - I managed to call back to support and get my call escalated up to their highest local office. It was here I was informed that at any time the branch could have issued us an ATM card, so as to at least be able to use the ATM at the bank. Frustratedly, I got time during work the next day to once again go down to the KeyBank branch. I was still a little miffed that the ATM card could have apparently been issued at any time, and yet it had taken over 10 days to even get that much. Regardless, I was relieved when the teller informed me that the ATM card could also be used for most purchases. Also, despite both my partner and I being at the branch, we were issued a single ATM card. After going to lunch at a local XXXX XXXX and having to rush to an ATM to pay, I learned this was not the case. The frustration returned. During lunch, I got a call from XXXX at KeyBank 's executive office. She connected me to XXXX, the branch manager here in XXXX. We couldn't go that day - the XXXX - as our branch closes at XXXX in the evening most days, and it was already near XXXX. On XXXX XX/XX/2022, XXXX had us come into the branch and promised that a new card could be issued overnight via XXXX, and would for sure arrive by Saturday at the latest. Not even two hours later - I got a call from XXXX informing us that she was wrong on the XXXX shipping and that the cards would take 3-4 business days- not standard days, business days - minimum via XXXX, and that it might be better to just wait for our original cards to arrive. By the way, those cards still are marked to be delivered on the XXXX in their systems, according to those at our local branch. I am sick of the runaround. I wish I could be consistent info. I wish even a proper temporary debit card could be printed at the bank. Thank goodness most bills can be paid online - we had one that absolutely required a check or card and we had to have family help with it. Few things are more frustrating than working hard to get banking and direct deposits set up after moving country and not even being able to get a basic debit card, and especially with having to handle all this in-between my spouse and I both working full time. This has been one of the most headache-inducing banking experiences I have ever had!
Company Response:
State: OH
Zip: 44107
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2022 I drove to the key bank I normally go to so that I could deposit four checks. There was a sign on the door that said temporarily closed however there were cars in the ATM lane that was on the rear of the building, a drive thru ATM machine. That was operating. There was no sign stating otherwise. I entered my card, selected deposit and placed all four checks into the ATM as usual without incidence. One of the checks apparently had a minor rip so the ATM stated one of the checks will be returned to you. I waited and waited.finally after 2-3 minutes the check came out. The screen then showed the picture of remaining three checks with green check marks next to it. I waited and waited. After 3-4 minutes, no receipt was given nor any confirmation on screen that the deposit was made successfully. Then the screen said return card? I hit it concerned I would never get my card back because it seemed something was wrong with the ATM. I waited again 3-4 minutes and finally my card was ejected. I immediately signed in and checked the key bank website to see if the three checks were deposited. Nothing. I drove home and called the bank who then sent me to the Dispute claim line where I filed a claim. 12 days later I sign into my account to see if there was any update and I read case denied. I was livid. i phoned the dispute claim office who then sent me to fraud dept who told me that no checks were found in the ATM. And that I need to contact all three of the check insurers to tell them to stop payment on the checks. Im at a huge loss. Confused why the checks were not found in the ATM machine. Did they search the incorrect ATM and instead look in the one in the bank in the vestibule? I asked the fraud dept about this and now I am waiting to hear back. I am livid. I need the funds.
Company Response:
State: NY
Zip: 14616
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My Father passed away in XXXX of XXXX. On XXXX XXXX Key bank took monies out of 3 different accounts with no prior notice. {$1700.00} out of a fiduciary account for my Dad, putting this account into a negative balance. {$91.00} out of a checking account belonging to me with my father 's name also on it. {$97.00} out of an account my wife and I hold jointly ( no connection to my father ). I immediately went to the XXXX XXXX branch and spoke to the manager. I said I would try to contact the VA to address the issue. I reached someone at the VA on XX/XX/XXXX, XXXX told me they had not authorized this and that the last activity on my Dad 's account was the report of his death. In the meantime, Key Bank ( because my fathers account was overdrawn by them ) reported my father to a debt collector. I again went to the XXXX XXXX XXXX and spoke to the same manager who told me brusquely, " once it's overdrawn it goes to collections. Nothing we can do. '' My wife is applying for a new job with the government and is concerned this unjustified Debt will affect her ability to get the required security clearance. Key bank then closed 2 accounts, including the one I had been using as a checking account. This resulted in me having to spend additional monies to order more paper checks. The last insult arrived last week in the form of a bill for {$59.00} for a safety deposit box, that was tied to one of the accounts Key closed without authorization. The notice arrived marked Past Due. Key bank has denigrated my fathers name by sending him to his grave a debtor. Key Bank has taken monies from my family and are now attempting to monetize my fathers death.
Company Response:
State: NY
Zip: 14127
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-21
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/17 I was at XXXX purchasing some food with my Key Bank debit card to my surprise it was declining I called Key Bank and they told me that they blocked my card because they got a message from MasterCard the day before that my card been compromise the problem is they didn't give me immediate notice that my funds will be blocked because of the situation they have my phone number and email and in the morning I looked at the banking app that there was no notifications of my card being closed or block. And I missed my doctor 's appointment because I had to go to a branch to get a ATM card just so I can get access to my money. They had a duty to legally tell me immediately what was going on with my account. On top of that the XXXX employee was going to call the cops on me because I was able to pay for the food. Because of their negligence I suffered emotional distress and embarrassment.
Company Response:
State: CT
Zip: 06610
Submitted Via: Web
Date Sent: 2022-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A