Date Received: 2022-07-03
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Key bank is reporting a XXXX balance on a XXXX max credit line which the supervisor of keybank agreed to remove this account due to my police report submited and frozen reports to in place .XXXX, and XXXX please remove this Account ASAP. Thanks
Company Response:
State: CT
Zip: 06451
Submitted Via: Web
Date Sent: 2022-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-29
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: For context, we live in the mountains, and our season for renovations is very short because of snow. I started the HELOC process with KeyBank in XX/XX/2022 & am writing this XX/XX/2022 - a process that has now cost my family nearly 2.5 months wasted. Our first red flag was when we were informed that the appraisal on our home would be a XXXX review AFTER our application & credit score were pulled. Our loan officer XXXX XXXX & banker XXXX XXXX assured us that we had nothing to worry about & that this would be more convenient for us given our first lien amount and what we needed the house to appraise for to qualify for the needed HELOC for our renovations. Our house is a fully remodeled XXXX bedroom XXXX bath house - XXXX on XXXX acres of land. The average sale price in our neighborhood for our size home is XXXX- we provided a list of comps from our realtor all of which displayed this very clearly. After nearly 2 weeks of waiting, the appraisal for our home came in at a shocking XXXX. After a series of roundabout conversations, all of which were very confusing- we finally discovered that the comps used on our home by the appraisal company were a XXXX XXXX home and a XXXX XXXX sqft home both on smaller lots- which sold for around XXXX and were not updated. After asking KeyBank to review the appraisal and ask for an appeal, we were told that the appraisal company would not budge and we were out of luck. So here we are, 2.5 months later - contractors lined up - unable to make our dream renovations because we're at the mercy of a very shady relationship between KeyBank and their appraisal company. Our hands are tied, and we feel stuck & unable to reapply to other lenders for fear that our credit score will be negatively impacted. We are confused & frustrated and would never recommend anyone to give KeyBank their business.
Company Response:
State: CO
Zip: 80403
Submitted Via: Web
Date Sent: 2022-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-29
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: This company needs to OWN UP to its mistake. We demand the registered agent in whatever state they have that person living / registered, to give us a call or provide their name. We will be suing you. We have contacted the CA department of motor vehicles. No registration exists. We called AZ where the trailer was registered and guess what? The bank never requested the title. They are lying. Attached are the financing agreements and the verification that the AZ title was completed. It was, however, never requested by Key Bank. It is their responsibility as they loaned us money to pay for the boat AND trailer. They MUST provide title. Their attorneys have stone walled and gas lighted you and us and it will not be tolerated or let go. We called the AZ department of vehicles and here is what they said : " The bank never requested this title. '' The AZ dept. of vehicles number is : XXXX. STOP running us in a circle. We will never quit, you WILL get that title for us and we will sue you. This delay in your letter writing and excuses will not be tolerated. What is the CFPB gong to do about this gross negligence of due process according to normal business practice??? Banking laws???? We will be reaching out to the FDIC.
Company Response:
State: IN
Zip: 470XX
Submitted Via: Web
Date Sent: 2022-06-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-28
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Key Bank. I had a car loan with XXXX as well. {$600.00} a month was going missing from key bank. I asked them many times to stop giving my money away to someone who was not me. My identity was stollen. And I keep getting additional bills from key bank. I had too close account to stop the theft. {$350.00} the are still trying to get out of me. I am XXXX. It affects my current loan greatly. I can not get a regular loan from this theft.
Company Response:
State: MA
Zip: 01089
Submitted Via: Web
Date Sent: 2022-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: on XX/XX/22 I deposited a money order given to me for Sec. Deposit & 1st month rent ( loan ) via my mobile deposit app through Keybank, the following day I receive an email stating it was placed on hold for reasons of doubt of collectivity but that my funds would be available to me on XX/XX/22. I called on XX/XX/22 to confirm the money order cleared I was told the funds were available and that nothing was pending before I went to the bank in person since my account, debit card got restricted. On XX/XX/22 around XXXX I went to Keybank on XXXX XXXX XXXX MA XXXX was told by the teller ( XXXX XXXX ) after she spoke to the fraud dept. for Keybank that they said my account was still on hold until further investigation but no time frame was given and I had no access to my funds. I called the fraud line to see what I needed to do on my end to expedite this matter and get access to my funds, I told them I would go with the person who issued me the money order to clarify that it was legitimate and after he verified with his issuing bank that the funds were deducted and sent to Keybank & that we would bring proof of it, I also brought the money order in-person to the bank twice so they can see it is not counterfeit/fraudulent and was told there was nothing i could provide to them to just wait. I called again today XX/XX/22 at XXXX spoke to XXXX XXXX Fraud Dept ) since it has been 8 business days on hold with no explanation as to why I have no access to my funds or how long it will take and because I have not received any further letters/emails on how long or when my funds will be available or explanation I continue to be given different reasons as to the hold and that I need to go to the bank in-person but every time i go nothing gets resolved and I get the different reasons why.
Company Response:
State: MA
Zip: 011XX
Submitted Via: Web
Date Sent: 2022-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have an escrow set up. My property taxes were due XX/XX/XXXX. Multiple times in writing I asked that my property taxes be paid before the due date with no response until I filed a separate complaint on this site. Even then no response to my issues multiple times and I still have not heard from them. It was paid 13 days after the due date. I sent a notice of error to XXXX XXXX on XX/XX/2022. This is not acceptable. I pay all my bills early. I have an escrow account expecting that this company will not ruin me financially.
Company Response:
State: NH
Zip: 035XX
Submitted Via: Web
Date Sent: 2022-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX HAS XXXX MORTGAGES ON HIS HOUSE, THE XXXX ONE IS WITH KEY BANK, IT TOOK US XXXX YRS TO GET A SHORT SALE APPROVAL WITH XXXX ( XXXX XXXX XXXX XXXX WE FINNALLY GOT A PRE APPROVAL ON XX/XX/XXXX. WE CALLED KEY BANK AND INFORMED THEM, THEY IMIDALTY SENT OUT A SHORT SALE PACKAGE, AND WE SUBMITTED IT ON THE XXXX, WE WERE MISSING SOCIAL SECURITY AWARD LETTER, OFFICAL APPROVAL LETTER AND HUD STATEMENT. THE HUD AND TITLE WERE SUBMITTED ON XX/XX/XXXX. ON XX/XX/XXXX WE WERE TOLD THEY NEEDED BANK STATEMENTS, I WAS INFMORED BY THE SELLER HE HAD NONE. NORMLLY ON A SHORT SALE A BANK WILL NOT REQUIRE ANYTHING IF THEY DONT USE A BANK. THEN THEY WANTED THE CASHED CHECKS FROM SSI, WHEN EVERY LENDER USES THE AWARD LETTER. I TOLD THEM OTHER LENDERS DONT REQUIRE THIS, AND WE HAD A FC DATE, THAT WAS INCLUDED IN THE ORGINAL PACKAGE WITH A DATED XX/XX/XXXX. I ASKED FOR A ESCEPTION ON THE CASHED CHECKS, THIS WILL TAKE SEVERAL WEEKS, WE DONT HAVE, THE AWARD LETTER SHOUDL BE SUFFICANT. THEN ON XXXX WE GOT THE OFFICE SS APPROVAL FROM XXXX AND CLOSING DATE OF XX/XX/XXXX DUE TO THE FC DATE XXXX XX/XX/XXXX. THE GUY ON THE PHONE TRIED TO ARGUE WITH ME ON HOW FAST XXXX MTGS APPROVAL SHORT SALE AND THAT THE HAD NO NOTICE OF A FC DATE, MY AVG FOR XXXX YRS HAS BEEN XXXX HOURS. HE STATED THEY HAD NOT DOCUMENTS ON THE XXXX DATE, I INFORMED HIM IT WAS PART OF THE PACKAGE, AND HE DENIED IT, I THEN EMAILED THE ATTONREY AND HE STATED THEY WERE NOTIFIED ON BY STATUTORY NOTICE ON XX/XX/XXXX. AND HE UDPATED IT AGAIN. I WAS TOLD THE FILE WAS REVIEWED BY THE U/W BY 1 PERSONA AND THIS RUDE GUY SAID IT WASNT. WE NEED TO CLOSE SOON AND NEED THIER APRPOVAL, THEY KNOW THE XXXX MTG DETERMINES WHAT THE XXXX WILL GET. THEY HAVE THE APPROVAL WITH XXXX, CLOSING DATE, AND THE XXXX DATE DOCUMENT.
Company Response:
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-20
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I transferred money on XX/XX/2022 for the amount of {$75.00}. The money was already debited out of my XXXX XXXX account and was deposited on XX/XX/2022. Key bank is withholding my funds, so they can accrue their real time over draft fees. I spoke to a XXXX XXXX representative they informed me my information was correct and accurate, that my bank is holding the funds which is Key bank. Spoke to multiple online banking representatives, XXXX a supervisor encouraged me to sue. Instead of handling the situation at hand. She was rude. All I want is what's rightfully mine.
Company Response:
State: CO
Zip: 80127
Submitted Via: Web
Date Sent: 2022-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-17
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: In 2001 I applied for a private loan with Key bank alternative loan to help me mitigate the cost of flight training. While I was told I needed a consigner, which I provided for the first initial loan of {$10000.00}, I was never asked for the consigner for the following loans. My consigner only agrees to sign for the first loan, not for the other. So, in the end, my consigner was attached to all my loans. I attempted to fight this when I found out, but surprised, Key Bank had closed the program and sold the business to XXXX XXXX, which in return had sold it to XXXX and so forth. I had been paying my loan on time for years, and I am positive that I had already paid my loan, but somehow I am still owning a lot of money. Every time there is a fee, the loans get sold to another company. Every time I am trying to get information. The replay is that the company is collecting money, and I need to contact Key Bank ; when I do that, they told me that the program doesn't exist. I do not expect a freebie, but I am tired of being treated like garbage. Nobody answered why they lied to me about how they use the cosigner. I want to pay my dues and get it done, but they add more fees to my loans each time. I am tired and desperate and can not move forward with my life. Even though this is a private loan, it is a personal STUDENT loan. This was catered towards students. I do not know where to reach out. Please let me know what I can do? XXXX
Company Response:
State: OR
Zip: 97132
Submitted Via: Web
Date Sent: 2022-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-16
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I am filing a complaint against XXXX : XXXX XXXX ( XXXX ) and KeyBank. On XX/XX/XXXX I transferred {$7500.00} from my KeyBank Savings Account to my XXXXXXXX XXXX XXXX Savings Account. On XX/XX/XXXX XXXX completed a reverse transfer of the XX/XX/XXXX transaction without my authorization. XXXX claims that it issued the reverse transfer because it never received the transfer from KeyBank. Conversely, KeyBank claims that it sent the transfer to XXXX, that XXXX accepted the transfer, and then debited {$7500.00} from my savings account. As a result, I am missing {$7500.00} since the money was debited from my KeyBank Savings Account on XX/XX/. The money is no longer reflected in my XXXX XXXX XXXX Savings Account or was returned to my KeyBank Savings Account following the XX/XX/XXXX reverse transfer. Concerned with this missing money, I have contacted both institutions on several occasions, with each institution giving me different stories as to where my money is and who is to blame. I contacted KeyBank on the following dates : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/ XXXX and spoke to several customer service representatives and managers. On XX/XX/XXXX XXXX, a KeyBank customer service representative, informed me that he could see a pending transaction from XXXX and that I should receive that deposit later that evening or the next morning. On XX/XX/XXXX I did not receive that money and contacted KeyBank again. I spoke to three managers to discuss XXXX information and assurance that I would receive my money, to which XXXX, a KeyBank manager, said that XXXX made an error and that there were no pending transactions from XXXX. Similarly, managers XXXX and XXXX also informed me that there were no pending transactions from XXXX. All three managers informed me that KeyBank issued the transfer, that XXXX received the transfer for {$7500.00}, and then KeyBank debited my account for that transfer. Similarly, I contacted XXXX : XXXX XXXX on the following dates : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/. Originally, XXXX informed me that it never received my transfer and that KeyBank stopped it due to an error. XXXX provided me the following ACH Trace Number, XXXX, for this transaction. As illustrated in the attachments I provided, it appears that XXXX originally credited my account {$7500.00} on XX/XX/XXXX, then completed a reverse transfer, without my authorization, on XX/XX/XXXX to KeyBank. Yet, that reverse transfer has not been credited to my KeyBank Savings Account to date. I attempted to schedule a conference call between the two financial institutions on XX/XX/XXXX to discuss this irregularity and to find my money. KeyBank denied my request. As a result, I filed disputes over the XX/XX/XXXX and XX/XX/XXXX transactions with both institutions. The KeyBank dispute is still pending, however, on XX/XX/XXXX XXXX XXXX issued a letter regarding its investigation into my dispute. XXXX found in my favor, but still claims that it credited my KeyBank Savings Account on XX/XX/. On XX/XX/, I spoke to a manager, XXXX, who informed me that XXXX was going to re-send the {$7500.00} to KeyBank but could not provide me a timeframe as when this transfer would occur and would have another manager contact me within 1-2 business days to provide an update. However, no money was ever sent back to KeyBank, and I never received a call back from a XXXX manager. I contacted XXXX on XX/XX/XXXX XXXX because I did not receive the update from XXXX, as XXXX assured would happen. While speaking to manager, XXXX, and specialist, XXXX, I was informed that XXXX was no longer going to re-transfer the money because they sent the re-transfer on XX/XX/XXXX, XXXXwhich, again, is a complete reversal of the assurances I received on XX/XX/XXXX. Following this conversation, I received a call from XXXX manager, XXXX ( I am not sure if this was the same XXXX I spoke to on XX/XX/XXXX ). XXXX and I called KeyBank to discuss the ongoing issue and we spoke to KeyBanks customer service representative, XXXX, and dispute representative, XXXX. During this conference call between the parties, KeyBank reiterated that it debited my account {$7500.00} and transferred that sum to XXXX on XX/XX/, and that it never received a reverse transfer from XXXX on XX/XX/. Conversely, XXXX reiterated that it completed the reverse transfer for {$7500.00} to KeyBank on XX/XX/. At the end of the call, neither financial institution could provide a solution or locate the money because KeyBanks investigation is still pending. As I attempt to find where my money is, the two institutions have essentially passed me back and forth telling me to contact the other bank ( except for the XX/XX/XXXX conference call ), blaming the other institution, without an explanation as to where my money is. To date, it has been sixteen days that I have been missing this money. It should not take this long to locate my money and credit my account. Moreover, I should not have to bring these financial institutions to an arbitration hearing or small claims court to receive my money that one or both institutions mishandled.
Company Response:
State: DC
Zip: 20009
Submitted Via: Web
Date Sent: 2022-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A