JPMORGAN CHASE & CO.


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"Products" offered by JPMORGAN CHASE & CO. with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Debt or credit management - Mortgage modification or foreclosure avoid
Debt or credit management - Student loan debt relief
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Manufactured home loan
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Pawn loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Tax refund anticipation loan or check
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - Electronic Benefit Transfer / EBT card
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - ID prepaid card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 8019081

Date Received: 2023-12-18

Issue: Getting a credit card

Subissue: Application denied

Consumer Complaint: I WAS DENIED AN EXTENSION OF CREDIT BY J.P MORGAN & CHASE ON XX/XX/XXXX XXXX, I APPLIED FOR A CREDIT CARD WITH J.P MORGAN & CHASE AS YOU MAY BE AWARE, IT IS AGAINST FEDERAL LAW IN ACCORDANCE WITH EQUAL CREDIT OPPORTUNITY ACT TO PROCLAIM AN ADVERSE ACTION AGAINST A CONSUMER. PURSUANT TO 15 U.S CODE 1691 ( C ) YOU ASSUME CIVIL LIABILITY PURSUANT TO 15 U.S CODE 1691 ( K ). J.P MORGAN & CHASE HAS VOILATED MY FEDERALLY PROTECTED CONSUMER RIGHTS : 15 U.S. CODE 1642 15 U.S CODE 1681 M, 12 CFR 1002. MY APPLICATION WITH SIGNATURE IS THE COLLATERAL. THE NOTE FOR EXAMPLE IS THE PROMISSARY NOTE. THEREFORE, THE APPLICATION SHOULD IN TURN BE GRANTED INTO A PROMISSARY NOTE WHICH MEANS I SHOULD HAVE AN ACCOUNT/CREDIT WITH A CREDITOR AUTOMATICALLY. I WOULD LIKE MY ACCOUNT TO BE OPENED AND MY CARD SENT TO ME ASAP. J.P MORGAN & CHASE ALSO USED XXXX XXXX TO HELP MAKE THIS DECISION WHO ALSO REPORTED FALSE AND MISLEADING INFORMATION! SINCE THE LETTERS THAT WAS SENT TO ME DATED XX/XX/2023 AND XX/XX/2023 IS BOTH PROOF AND EVIDENCE THAT I HAVE BEEN DISCRIMINATED AGAINST, J.P MORGAN & CHASE ARE ALSO CRIMINALLY LIABLE. J.P MORGAN & CHASE SHOULD RESORT TO REASONABLE PROCEDURES TO RECTIFY THIS AFFAIR AND COMPENSATE ME FOR THE USE OF MY SECURITIES. OTHERWISE, THIS WOULD BE CONSIDERED SECURITIES FRAUD SINCE I HAVE RECIEVED ( NO BENEFIT ). FOLLWOING THIS INITIAL ATTEMPT TO RECTIFY, I WILL BE SENDING AN INVOICE TO COLLECT ACTUAL DAMAGES FOR SAID VOILATIONS.

Company Response:

State: PA

Zip: 184XX

Submitted Via: Web

Date Sent: 2023-12-21

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8018968

Date Received: 2023-12-18

Issue: Problem caused by your funds being low

Subissue: Non-sufficient funds and associated fees

Consumer Complaint: ACH payments scheduled for XX/XX/23 were delayed. I contacted Chase on or around XX/XX/23 to inquire on the status of my deposit and was told they were working on processing ACH payments but did not know when the funds would become available. I explained that I would receive a late fee from my landlord due to NSF and was asked to visit a branch to request reimbursement if a fee was assessed due to the delays. Additionally, they noted I would not incur any fees by Chase. The funds posted to my account on XX/XX/23. On XX/XX/23 my landlord issued a {$25.00} NSF fee and a {$50.00} late fee on XX/XX/23. On XX/XX/23 I visited a branch in person at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I spoke with the teller, providing a copy of my tenant ledger, I requested a reimbursement for the late fee assessed by my landlord. She instructed me to contact the claims department via telephone and said they are unable to process my request in branch. On XX/XX/23 I contacted customer service via telephone at XXXX and was transferred to the claims department. After speaking with the representative, it was made clear to me that they would not provide reimbursement or credit for the fee because the fee did not originate from Chase despite me explaining the situation and the cost being a direct result of delays related to the ACH deposit mishap in XXXX.

Company Response:

State: CA

Zip: 92120

Submitted Via: Web

Date Sent: 2023-12-18

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8018831

Date Received: 2023-12-18

Issue: Opening an account

Subissue: Didn't receive terms that were advertised

Consumer Complaint: On XX/XX/2023, I opened a Chase Total Checking account and Chase Saving account under a {$900.00} promotion offer. The qualifications for the bonus are : Get {$300.00} for opening a Chase Total Checking account and set up direct deposit. Get {$200.00} for opening a Chase Saving account and deposit {$15000.00} or more and maintain it for 90 days. Get an extra {$400.00} bonus for opening BOTH Total Checking and Saving account. I do have screenshot of the bonus requirement and I am attaching it to the case file for reference. I have deposited $ XXXX into the saving account and have a direct deposit from my company on XX/XX/XXXX into the checking account. After 90 days, I have received only {$200.00} bonus ( on XX/XX/XXXX ) for the saving account and not the other {$300.00} ( checking bonus ) + {$400.00} bonus ( for opening both account ). I have made an inquiry regarding the missing bonus via chase secure message on XX/XX/XXXX and was asked to provide my paystub for the XX/XX/XXXX checking account direct deposit which I submitted on XX/XX/XXXX. I didn't hear back from XXXX after a week and I submitted another inquiry on XX/XX/XXXX and this time Chase replied saying that I am ineligible to receive the checking account bonus which I disagree as I have satisfied the bonus requirement and therefore I am filling a complaint here in the hope that Chase will correct the issue. Thanks for your assistance.

Company Response:

State: TX

Zip: 770XX

Submitted Via: Web

Date Sent: 2023-12-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8018738

Date Received: 2023-12-19

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Consumer Complaint: I attempted to withdrawl {$110.00} from my Chase checking account at the Chase ATM on XX/XX/, Funds were not dispensed and i was given a receipt with a message that said " We aren't able to give cash right now. '' The funds were immediately taken from my account. I decided to go into the chase branch and explain the situation. they told me to call customer service. I called them within 20 minutes and they explained I would be given a temporary credit pending investigation within a few hours. after a few hours I called back and was told it takes 24 hours. i called back daily and eventually was credited on the XXXX XXXX XXXX XXXX the temproary credit was taken back and chase had closed the investigation claiming I authorized the transaction. I called back and explained I never disputed authortizing it. I disputed receieving the funds. they told me i'd have to go into a chase branch and have them fax a copy of the receipt the machine dispensed. I went ahead and did that on the XXXX. I called back and they said the case would be re-opened within 48 hours. It's now XX/XX/XXXX. I called to see why the case has not been re-opened. they explained to me it wouldn't be re-opened because it was already closed and if I had submitted evidence it would be reviewed within 24 hours. I explained it had been over 24 hours and they said I should receieve an alert tomorrow. I don't trust them anymore. I'm very disgruntled and i'm behind on bills because of it.

Company Response:

State: CA

Zip: 95212

Submitted Via: Web

Date Sent: 2023-12-19

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8018485

Date Received: 2023-12-19

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: I provided XXXX with my card and they continued to charge my account repeatedly as well as multiple XXXX transactions that I or my authorized user did not authorize at all. I called JP Morgan Chase and I begged them to investigate these charges and to give me back my money. Someone named XXXX called me this morning XX/XX/23 asking me to provide my order history with instacart and I told him I had deleted my account with them because they charged me repeatedly and he asked me to reach out to them and they would be willing to give it to me. After 3 long hours, XXXX still did not provide me with ANYTHING regarding my history. In fact, XXXX was basically accusing myself and my authorized user for making these charges when I begged him to please reconsider and give me the supervisor. Instead, he continued to tell me " there was compelling evidence against me. '' He then PROMISED that a supervisor would call me within 24 hours but I just received a letter from Chase on the online portal basically telling me that all the charges are valid. This is NOT how a bank should treat their consumer. The letter denying my claims listed " Merchant has provided contractual agreement on this transaction. '' for every single transaction I disputed. Where is the evidence? How could you let a merchant TAKE MY MONEY without my consent and you would allow it and reward it? I demand these charges to be charged back and put back into my account.,

Company Response:

State: CA

Zip: 92563

Submitted Via: Web

Date Sent: 2023-12-19

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8018422

Date Received: 2023-12-18

Issue: Fees or interest

Subissue: Problem with fees

Consumer Complaint: Chase has a misleading payment visual for their credit card system that clearly generates accidental late fee revenue for them. if you attempt to pay your credit card, after selecting the amount, you click on a button that says " Pay this bill. '' You then receive what looks like a confirmation page but there is a second button if you scroll down that then says " Pay it. '' If you do not click on this second button, your payment will not go through. I have informed them multiple times that this generates confusion. I believe they have done it as purpose to generate revenue and that it should be considered a deceptive business practice. It's designed to make you think you have paid your bill when you have not so that they can charge you late fees.

Company Response:

State: NY

Zip: 11050

Submitted Via: Web

Date Sent: 2023-12-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8018089

Date Received: 2023-12-18

Issue: Closing an account

Subissue: Funds not received from closed account

Consumer Complaint: In the beginning of XXXX, my account was closed for no reason other than to be investigated. There were no findings I was told on call XXXX but yet XXXX calls in, I was told the last 5 times to expect payment in certified mail. I have received nothing. it is over XXXX. I am waiting on. I would like an immediate answer and my money to be sent ASAP.

Company Response:

State: FL

Zip: 33334

Submitted Via: Web

Date Sent: 2023-12-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8018061

Date Received: 2023-12-18

Issue: Getting a credit card

Subissue: Application denied

Consumer Complaint: Previously, I filed a complaint against chase bank with the Fed Reserve Bank, because chase bank denied a corporate credit card for and under the startup program, stating, my income was below XXXX . Start up program should not require any income, then it won't be startup anymore. It appears Chase bank also took off the start up program off their website. I applied for it before than that. This is illegal. Office of Comptroller of the Currency case no is XXXX. ( FRB did nothing and transferred the case to office of the comptroller of the Currency ). Now, I found out that chase bank has manipulated the opening account records of my credit card no XXXX and the umbrella credit card account no ending in XXXX. This is very suspicious. Obviously, chase bank did that to hide the credit card accounts opening dates records for the corporate credit card, that is mentioned above. Which chase bank denied. This is suspicious and illegal activity by chase bank. Moreover, when I asked the chase bank 'when would the promotional 0.oo % APR offer would end on these two credit card accounts ending in XXXX and XXXX ''. Chase Representative said, he does not see any promotional offers. And obviously, chase bank has not been charging any interest, because there were 0.00 % APR offers on these credit cards accounts. This means chase bank has manipulated the credit card records so much, that they do not see the original records properly anymore. Chase bank did all that just to deny the corporate credit card issuance. This is illegal activity by such a large bank. Chase bank Representative told me that accounts ending in XXXX and XXXX were opened on XXXX of XXXX, XXXX. Chase bank lied. XXXX account was opened in XXXX. XXXX account was opened 4-5 months ago in XXXX. Chase bank needs to issue the corporate credit card, and straighten out the other credit cards account opening date records.

Company Response:

State: CA

Zip: 92833

Submitted Via: Web

Date Sent: 2023-12-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8018003

Date Received: 2023-12-19

Issue: Problem with a lender or other company charging your account

Subissue: Transaction was not authorized

Consumer Complaint: On XX/XX/2023 four fraudulent transactions took place between two of my accounts. Immediately before these transactions occurred, I received a call from a Chase bank number ( XXXX ) XXXX that was very suspicious. I gave out no personal information, but they informed me that my card had been compromised and a new card would be sent to me. A Chase private banker later told me that they had no log of this call on their end. Immediately after this suspicious call these transactions occurred : XX/XX/XXXX {$1200.00} Withdrawal from checking {$200.00} ATM Withdrawal from checking {$900.00} XXXX XXXX {$1000.00} Withdrawal from my savings I left town on XX/XX/XXXX to play a music festival in XXXX, AZ and didn't recognize the transactions until XX/XX/XXXX. I then immediately reported the fraud to Chase the next morning. On XX/XX/XXXX, Chase reimbursed me the {$200.00} transaction, which took place at the same location as the other fraudulent transactions within the same timeframe, but denied my other three claims ( all around {$1000.00} ). I submitted a complaint with them, and on XX/XX/XXXX they denied my complaint. I then had them open an investigation with their claim department, and on XX/XX/XXXX, they informed me that the investigation was over and they still denied the claim. They provided me no information about their investigation and have been extremely dismissive since then.

Company Response:

State: AZ

Zip: 85029

Submitted Via: Web

Date Sent: 2023-12-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8017951

Date Received: 2023-12-19

Issue: Opening an account

Subissue: Confusing or missing disclosures

Consumer Complaint: I am a victim of identity theft, my information was compromised and fraudulent transactions and credit cards were opened without my authorization. I do understand that because my information was compromised, my account could be at risk however I did add extra security measures over my social security number and other bank accounts and my drivers license. With this extra security measures, I get additional screening before any applications get approve with any government assistances or loans. I think with this extra step chase should consider giving a second chance and allowing me to full take control over my chase account. I've had my chase account for 5 years and this has never been an issue up until I was a victim of identity theft.

Company Response:

State: FL

Zip: 33023

Submitted Via: Web

Date Sent: 2023-12-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.