Date Received: 2024-01-21
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: It is illegal to report transactions history income can not be reported.
Company Response:
State: TX
Zip: 77033
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: So my friend had asked me to cash their check for them that it would help to bond them out of jail and that they didn't have an ID and so XXXX mobile deposited the check after they signed it over to me just for Chase Bank to freeze my account, something about third party checks and fraudulent activity, so after calling them numerous times about this they said that they needed to verify my friends identity & that my friend had indeed signed the check over to me. I had to explain to them how my friend was XXXX XXXX jail & I would have my friend call them but they said that was unacceptable that their verification process consist on them calling my friend directly, but since my friend is XXXX XXXX jail and there's no possible way that they can call to verify this they said that my checking account would be closed and my friend wouldn't see the money. So, I went into Chase Bank to get my paycheck which was direct deposited into my account and they took my card and shredded it. Now I guess my friends XXXX as far as the money goes and it's unfair. This is straight XXXX
Company Response:
State: MN
Zip: 56560
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: Chase bank fraud my account and overdrawn my checking account by {$19000.00}. This happened on XX/XX/year>. Since then I was trying to reach customer service, Chase bank branch, executive office but all attempts to fix the issue was invein. I would like to let public know how Chase customer service handle people concerns. I cant use the money I owned because Chase system was down during this transaction for some reasons. I have emailed executives office and I filed complain case number XXXX. I will send a different emails showing my complaint to Chase multiple times contains images to prove that I have tried all my options. I would like my voice to be heard please. If this was other way around I would be in jail since I owe money to the bank but they owe me and I cant use my money.
Company Response:
State: NJ
Zip: 07960
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX we opened an account with Chase Bank, XXXX XXXX, CA. A check of {$70000.00} was left with bank as the opening deposit. We were advised it would take a few days for the check to clear. The check was issued to our XXXX, for which we provided a copy of the fictitious business notification paperwork issued by XXXX XXXX. Chase cashed the check on XX/XX/XXXX and has since refused to make deposit monies into our account or return the funds. The bank has insisted on speaking with the issuer multiple times ( which they have ). Funds and business rational ( contract resulting in XXXX XXXX payment for harvest ) were verfied. Bank over the course of several weeks has employed various stalling tactics from requesting additional information, to stating the funds would be released, to closing the account, reopening the account, talking to my husband and myself numerous times, the issuing agent multiple times, to stating funds would be returned in a form of a check, denying our ability to come in and pick up the check, to as recently as today XX/XX/XXXX stating that a check would be issued in XXXX days time refunding our monies. We are unable to XXXX XXXX XXXX without access to these monies representing XXXX XXXX XXXX worth of work and have incurred administrative time and cost in attempting to rectify this issue with the bank.
Company Response:
State: CA
Zip: 95632
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/23, I was notified by bank that they were closing my account. After a couple of weeks, I was told that there was a fraudulent wire sent to my account. I was told that the wire was to be returned and the balance of the funds would be sent to me. I have called dozens of times and visited my local branch several times. No one will provide me with any information regarding the release of my funds. It has been XXXX and half months and my money has not been sent to me.
Company Response:
State: NY
Zip: 11791
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was traveling in XXXX and went to a store where my tap didn't work, so they asked to use the chip. I did and quickly noticed a transaction for XXXX that I did NOT authorize. I called my back and they cancelled the card. My mom, who I was traveling with had the EXACT same thing happen at the same store. Her money at her back was refunded, and Chase Mastercard is saying that I approved this transaction when I did not EVER agree to the transaction. I'm sure there was a skimmer on the machine where I used my card. Chase Mastercard is saying I did approve, when I never did and is asking for me to pay when this was clearly fraud. Why would I spend XXXX on groceries at a place called XXXX XXXXXXXX XXXX and the same exact thing happen to my mom from XXXX XXXXXXXX XXXX for XXXX. I want this removed from my card as I did not ever approve the purchase and it is clearly fraud. I have been with Chase for years and have never filed for fraudulent charges unless it was actually fraud. I've been a loyal, honest customer for years and can not believe this is happening. Also, why didn't chase fraud department call me when a XXXX purchase was made which is CLEARLY a suspicious charge when all of my other charges on that card were for souvenirs and trips in XXXX XXXX It should never matter if the card was still with me, it was clearly a skimmer. Again, I never authorized this purchase and contacted chase immediately with concern.
Company Response:
State: CO
Zip: 80247
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened this business account to buy a franchise. I was told my funds would be available XXXX and uninstructed the franchisor as such. Every day I hear a different answer from Chase bank and we are now three weeks beyond when they drafted funds from the source account XX/XX/XXXX. This is gravely affecting my professional reputation. XX/XX/XXXX Checks from XXXX XXXX deposited for {$120000.00} - rep said avail XXXX - next day funds show in account but on hold XXXX Funds show cleared ( hold icon gone ) XXXX XXXX Went into local Chase branch to send wire per rep account restricted ( but funds clear ) XXXX Called fraud line to clear up Rep said " maker '' of check didn't respond to calls. I contacted XXXX XXXX and instructed that Chase would call to verify. Rep called and confirmed and said it would be cleared in 2-4 hours and that he'd call back at XXXX - never called XXXX I called Chase no record of earlier call rep called XXXX XXXX again to verify validity of check - updated file and we got disconnected XXXX I called Chase back to confirm previous rep notated acct current rep told me everything is in place and it would take up to 2 business days to clear XX/XX/XXXX XXXX Second business day money not in. Called and spoke with a woman who suggested I physically visit a branch and open a new acct as this account appears closed and it would likely be faster to open another and get funds in though it will take 3-4 days for funds to clear XXXX Visited Chase in XXXX XXXX Business specialist [ XXXX XXXX ] spoke with someone who also suggested we open a new account and it would be corrected in 1-2 days. XX/XX/XXXX XXXX Emailed XXXX at Chase explaining funds were still not available XXXX XXXX called and said they reopened the old account ( now I have two business accts ) and it would be another 1-2 business days before the funds populate Three day holiday weekend pushes 4th business day to XX/XX/XXXX XX/XX/XXXX Emailed XXXX at Chase to take a look - his contacts now saying 3-5 business days, which pushes the timeline to XX/XX/XXXX, though the person he spoke with said there was a " high probability '' the funds would clear by XX/XX/XXXX. XX/XX/XXXX Still no funds but I received a check via USPS from Chase for XXXX cents, which is the amount I paid to link an external account. Spoke with XXXX again who said my timeline is now pushed to XX/XX/XXXX.
Company Response:
State: IL
Zip: 60610
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: chase bank ran hard credit inquiry without permission on XXXX XXXX.
Company Response:
State: FL
Zip: 33611
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: JPMCB card It's on my Wife 's and My credit report. Have nothing with this company. It shows account XXXX... under mine. My wife XXXX shows XXXX a balance XXXX on her account. We don't have no account with them.
Company Response:
State: FL
Zip: 330XX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX, I booked through Chase Travel Center using my XXXX Preferred Ultimate Rewards points a four hotel, 10 night stay in XXXX across three cities, XXXX XXXX XXXX, XXXX XXXX XXXX in the order under trip ID XXXX. This was planned for XX/XX/XXXX, and I am a US citizen. The hotels were as follows : XXXX XXXX ( XXXX XXXX XXXX XXXX ) from XXXX, XXXX XXXX ( XXXX the XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX. On XX/XX/XXXX, I checked into the first hotel, XXXX XXXX XXXX XXXX XXXX XXXX, and was told that the entire XXXX XXXX franchise did not permit foreign nationals to stay. I examined the rules and policies disclosed to me by Chase carefully in booking, and I retain the travel confirmations that state that there was no clause or info disclosing to me that foreign nationals were banned from 3/4 of my bookings. They offered to give the original form of payment a full refund, and I told them they would be refunding Chase Travel they went ahead and refunded Chase and later told me that they would ask the other XXXX Hanting Hotels to refund Chase as well. However, I was on a tight budget with limited minutes, and the XXXX Hotels were the only hotels offered by Chase within my budget. This, I needed Chase to provide me with housing at no additional cost to me, because I depended on their service for housing and had set aside the costs I already paid them as my total housing budget. So they offered to relocate me to a new hotel of my choice on their portal, and they would refund me the total cost of that hotel. As the supervisor stated, this refund was equal to the total cost difference of what I already paid and the cost of the old housing ( which was being refunded ) and the new housing, and therefore it would incur no additional cost to me because the XXXX Hotels were refunding Chase. I said this was an acceptable solution, so I received confirmation by Chase that they were using my credit card to book and would be soon refunding me. They said it would take 1-2 business days to approve and 5 business days to arrive. The cost was {$420.00}. Then, they had to arrange for my other housing. Upon my arrival in XXXX, I found that the fourth hotel, XXXX XXXX, also did not permit foreign nationals. Thus, I needed another emergency relocation. In further searching, I found that much of that information was only visible from XXXX internet, whereas the websites were either hidden or did not disclose that information when on a VPN located in America. More research found that other travel agencies did not list those properties while on American internet, but Chase failed to region-lock those or disclose their status, and for that reason American consumers could be susceptible to booking an infeasible hotel using Chase Travel with no awareness anywhere within their customer service as to the infeasibility of the housing. I was offered relocation to vendor-provided hotels in XXXX, XXXX, and my return to XXXX. In XXXX, I had to call customer service international for over an hour die to both Chase Travel and myself being unaware that XXXX XXXX banned foreigners. In XXXX, I had to call twice for over 1.5 hours combined because they provided me no relocation info until my first call, and upon arriving at the hotel they provided me, had to call again since they initially provided the wrong hotel name and reservation number to me. In my return trip to XXXX, they offered me two vendor-provided relocation options. The first of which openly banned foreign nationals on their website - which they were unaware of. The second was over an hour by transit away from my original booking, which was near city center, and lacked a physical accommodation I originally booked the XXXX XXXX for ( perpetual access to potable water, due to a condition necessitating I drink 15L per day ). I took the latter, but the distance and lack of potable water forced me to stay inside for the entire day since I slept a night with lack of significant access to potable water which weakened my state significantly. This caused me to miss my reservation to see the XXXX XXXX. On the same XXXX call, which lasted over two hours, I asked for the same accommodation I was provided before - a hotel of my choice with full refund. The supervisor told me that they could only give me that option incurring an additional cost to me. That is, they would only refund me equal to the hotel cost minus my original reservation cost, meaning I'd have to pay my hotel cost to Chase again for the relocation. I had no budget for that, so I could not take it. I said I had evidence in writing that I was originally due to be refunded in full for my first XXXX hotel, but was told that the initial supervisor made a mistake. These hotels were provided by Chase as a mistake. Unlike other companies, they failed to region-lock reservations or otherwise disclose the hotel 's policies and rules that ban foreign nationals. They told me that they would investigate and remove those listings after I brought attention to them, but my entire trip was significantly more costly due to that mistake. I paid $ XXXX/minute to call them for a combined total of almost 8 hours, spent two nights lacking a physical accommodation I originally booked for, missed multiple restaurant reservations, a reservation to see an attraction due to a medical problem, and lost multiple tourism days due to needing to communicate with both Chase Travel and the respective front desks. As Chase Travel told me on my first call, placed in XXXX, this should have never happened to any customer and Chase has failed to provide either my {$420.00} promised refund, or any compensation for the displacement of my trip at large. When contacted about these issues, I was told to file a claim, but was directed to a claims office that did not have options applicable to receiving refunds from Chase over errors within their own Travel service.
Company Response:
State: CA
Zip: 90710
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A