Date Received: 2024-01-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020, we applied for a cashier 's check at the Chase Bank branch in XXXX XXXX. The check number was XXXX. Unfortunately, the check was later lost. Consequently, we immediately called customer service on the same day to request a stop on the check. We planned to visit the bank counter the next business day to report the lost check. However, due to the COVID-19 pandemic, all bank counters were closed, and they were unable to process our stop check request. This situation resulted in a loss of {$100000.00} for us. We have been continuously communicating with the bankers at Chase 's XXXX XXXX branch regarding this matter, but so far, we haven't received a resolution.
Company Response:
State: CA
Zip: 926XX
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: Dear CFPB, Im making complaint to chase bank against important satiation as I need a help on this issue, Im so unhappy with chase on the way they deal with us if I want to rename this I would say unprofessional, This is kind of torture way, The story is every time I deposit a check the bank either but me on high risk or put the check on hold for XXXX days For unknown reason I fully understand its for security to verify the check sources as I fully understand its too many fraud is going around this days but you have to understand which person you dealing with. First Im client with chase over than XXXX years since XXXX Im not new customer I never did or enter any kind of fraud check to my account I never did any thing wrong with chase bank or any fraudulent activity. The question is why every time I put check to my account I found always kind of tourture either pending XXXX days or secure message # please call the bank or we m ay close you account # or high risk fraud flag and waiting a lot of time on holding chase phone call to resolve the situation. Chase bank dealing with us as criminals but its not a policy they broke the law against what chase says on the official website When do checks clear? This from chase bank 1-By law, banks are required to make at least the first {$220.00} of a personal check deposit available for use by the next business day Footnote1 ( Opens Overlay ). Never happened with me chase is not clear on this part. 2-Certain types of checks are designed to clear faster, often being available in full by the next business day. Never happened. 3-Depositing a large amount more than XXXX, even if I deposit XXXX dollar same issue red flag XXXX days holding. Thanks for response,
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I pulled a credit report in some credit cards are on my report that I have no clue aboutXXXX XXXX for XXXX. XXXX for XXXX. XXXX XXXX for XXXX. Jpmcb for XXXX. And a car loan for XXXX. I have no clue about these accounts
Company Response:
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: My father passed away last year and due to such passing I was maliciously persecuted for crimes of no existence, incarcerated for defending myself, held under false standards of failure to appear, excessively charged for a crime of no existence, subjected to compleat disregarded and constriction of civil rights, chattel slavery, subjected to deadly diseases, stripped of all equity, stripped of identity, and denied access to bank account, property, finance, individuality, force to be subjected to more mistreatment, and forced to work for such illicit people for means of more social scrutiny, malicious persecutions, brutality, excessive force, XXXX abuse, and attempts on life of myself/family/Service Animal by some unknown group of religious fanatics, political extremists, and racially fueled hate groups for means of corporate XXXX and human enslavement by Chase Bank, XXXX XXXX XXXX false payees , impersonation of family members, stolen identity of family members, online banking ( XXXXXXXX XXXX XXXX XXXX XXXX and value off bonds.
Company Response:
State: AZ
Zip: 857XX
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Applied for a Chase XXXX credit card from the XXXX website in late XX/XX/year>. Offer was for XXXX XXXX points if spend {$3000.00} or more in first XXXX months of opening account. Was only given XXXX points XXXX points and was told my offer was for XXXX and {$100.00} after {$1000.00} spent in XXXX months. XXXX nor Chase has an offer like this that they advertised. Chase never informed me they changed the offer I applied for. There is also a {$99.00} annual fee for this card that I have already paid. Would have never applied for this card and paid {$99.00} for this offer that Chase has substituted for what I applied for. This is an obvious bait and switch by Chase and XXXX. All I want is what I was promised in the offer. Nothing more or less. Note the offer screen shot in the attachments is addressed to me by name.
Company Response:
State: GA
Zip: 318XX
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: The XXXX XXXX IRS Agent is delaying to update my personal legal name change for IRS XXXX account ( XXXX XXXX ) for my Sole Proprietor Business : XXXX XXXX XXXX XXXX XXXX which I had opened in XX/XX/XXXX and received acknowledgment on XX/XX/XXXX by IRS notice, see attached. As instructed by the IRS, Sole Proprietor business must issue a notarized letter of request and supply supporting documentation to update legal owner personal name. I sent my letter on XX/XX/XXXX. The notary I used for my signature is an employee of Chase Bank in XXXX NY. I included in my letter to the IRS a copy of my updated XXXX Notice, Social Security Card and XXXX Driver license. The JP Morgan IRS Agent received my letter on XX/XX/XXXX by signing my USPS return receipt form XXXX XXXX which shows the signature stamp JP Morgan Agent for Internal Revenue Service. The delay in issuance of the updated XXXX is preventing me from opening a bank account and conducting any business under my legal owner name and will cause me a problem in filing my XXXX 1040. There is no excuse for the JP Morgan Agent to delay or refuse to issue me the updated XXXX. Did the JP Morgan Agent loose my notarized letter? The updated XXXX notice for my sole proprietor business XXXX number XXXX legal name should be printed as : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX Make sure not to mis-spell my name, leave out any letters, add spaces in between letters, and create any wilful grammatical mistake or omission with my information to create a mis match of my personal SS information with my XXXX to impede me from conducting legitimate business.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XXXX XXXX XXXX charged me 3 times for the same transaction. Their machine was denying charges due to internal system error. When I checked my account all XXXX transactions posted. I have contacted the bank, Chase, who did give me a temporary credit and I contacted the owner of the marathon station who contacted marathon directly twice to get me refunded. Both times they said they could see the denied charges but money was taken and I would be refunded in XXXX days, both times this did not happen. I contacted marathon myself who stated money was sent over on XXXX yet still nothing. Bank is now taking away the credit, Chase has not helped me resolve this issue at all, marathon is obviously not doing right by me, the consumer. XXXX charges of XXXX for nothing at all
Company Response:
State: IN
Zip: 471XX
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/year>, a transaction was made from my bank account @ XXXX, In XXXX XXXX XXXX XXXX XXXX California XXXX It was at the XXXX XXXX XXXX ( XXXX community ) Im XXXX! I called my bank telling them it wasnt me. They said they would investigate and they got back to me saying theres nothing wrong with the transaction. And was made by me. But it wasnt. I call the entertainment owner and he wouldnt help me at all. Nothing. The bank wont give me my money back, and keep saying the transaction was made by me but it wasnt. I dont know what to do. The bank says they need proof but wont tell me what kind of proof I need and wont help me. I even got a new card issued to me, but when I got it, it wouldnt work. I could use my own new card and had to get a new one and a new pin 3 times. The bank info I am using is called chase.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I have contacted the credit cards company about negotiating interest. I was told the company dose not negotiat at any point and will not. I am being charged interest while in collections with chase Bank credit card division. The hole point of collection is not be charged interest and pay back what you owe.
Company Response:
State: WA
Zip: 98110
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Hello- on XXXX I entered into an agreement via my chase plan for a XXXX month buy now pay later plan. The interest rate is 0 %. The total amount was for {$2900.00}. To date, I should only have paid one payment for XXXX plan payment. However, I have had two unrelated purchases refunded to my account. The refunds were for {$210.00} and {$15.00}. These refunds were applied to my chase plan and not the monthly balance therefore forcing me to pay the XXXX promotion early. I had no involvement in where the refunds were applied but because they were misapplied I am now being forced to make a higher payment for my interest saving balance. Or be charged interest unfairly. This is a deceitful and dishonest practice and I can not get help from Chase Customer Service. The third rep I spoke with agreed with me that this is not fair and also submitted a complaint. I have called three times and this last time I spoke to a supervisor who would not listen to the issue and instead accused me of not knowing what I was talking about. He was very rude, and did not give me the consumer credit protection agency phone number when I asked. I was also hung up on with no resolution. I did not once use bad language with him I just wanted to be heard. I still have gotten no help and need intervention. The supervisor tried to say that they are forced by the government to apply any payments above the minimum to higher interest balances which is also strange because the my chase plan is a 0 % interest but my monthly credit cards APR is 27 % so therefore the refunds should have went to the higher percentage balance. I would like to note that XXXX has the same types of offers and does work to allocate payments with their consumers so I know that it is something that can be done.
Company Response:
State: OH
Zip: 45005
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A