Date Received: 2023-04-20
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Hi, I used a chase credit card to put a downpayment for a pre-order on a vehicle. I cancelled the card and closed the account due to inactivity. I still have a card and account with Chase. Months later, I told the car dealership i did not want the pre-order. The dealership said they refunded by old credit card. I confirmed this with the dealership. I was in touch with multiple debts : fraud, legal, escalations. The answer i received was they couldn't pull up my purged account due to their policy. Unfortunately, they were no help. I am trying to my refund for which i'm owed. Any help is much appreciated.
Company Response:
State: NY
Zip: 11221
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have been trying to get this derogatory off my credit report for months. I have sent in several disputes, and nothing has been done. I have sent in proof that I myself am submitting the request to have this removed. I have filled for a full file disclosure and never received it.
Company Response:
State: TX
Zip: 78006
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I was victim of identity theft and an chase account was opened under my name and now it shows up on my credit report and I need that removed immediately.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023 I received a check from my friend that was sent to me through his account bill pay. I deposited the check and my account Chase decided that they needed to close my account. A few days later I received a cashier 's check for the amount of {$1900.00} which did not include my deposit of {$10000.00}. When I called Chase they said that they needed to verify the issuer and only then will they send me the check. We did verify all the information including and Chase promised to send the check. After a few weeks I decided to call Chase again as I had not received the check and they told me that the issuer should recall the check. So the issue called his financial institution but XXXX XXXX assured us that the check was cashed and no recall was possible.
Company Response:
State: CA
Zip: 91605
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Fraudulent account on my XXXX credit report by : Chase Bank Credit Card ending in XXXX Opened XXXX, 2022 {$500.00} limit {$370.00} balance 120 days past due This is not my credit card. I did not open this account.
Company Response:
State: TX
Zip: 77498
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: On Monday XXXX XXXX I attempted to use a benefit of my Chase Sapphire Reserve credit card. It is part of My Chase Plan and called " Pay over time ''. There were three charges for which I wanted to use " pay over time '', you are allowed up to 10. All three are charges for XXXX XXXX XXXX XXXX Two are for {$6200.00} and one is for {$2200.00}. When I looked at all three they had the same information. It is 0 % interest and {$0.00} monthly fees. After completing the first for {$2200.00}, I went to the second. At this point the terms were changed. Now the monthly fees went to {$39.00} per month. A total of {$470.00} for the year on 12 payments with 0 % interest. When I looked the XXXX It was the same {$39.00} per month, 0 % and {$470.00} for the year. A total of {$940.00}. Nowhere in the information provided for " pay over time '' does it state that either interest or monthly fees would change after first use. I immediately called Chase to question this. I spoke with XXXX at Chase and was advised there is nothing that can be done. I spoke with a supervisor who repeated that once opened it was non changeable. I advised the system showed that the transaction was still pending, not yet completed. That made no difference. I requested if the payment could be switched to one of the larger amounts. Also denied. I was aware of the no change no cancellation policy after approval. I was not aware that my first use would change the terms going forward. This is how it was left until this request.
Company Response:
State: CO
Zip: 80231
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: We received letters in the mail stating Chase was closing all my families accounts without explanation and to remove our money. We called for an explanation and they wouldnt tell us. We went up there and they would not tell us either.
Company Response:
State: TX
Zip: 75228
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Started a claim on XX/XX/2022 with XXXX, a travel insurance company contracted through my credit card Chase Sapphire. Our trip was cut short due to the death of my mother in law. We are trying to make claims on costs owed back to us from unused portions of our trip. After being requested to send document after document after document, they will keep coming up with new documents to suddenly " need ''. They are obviously playing the long game to tire us out, because it's been half a year now and they still dont have enough documents after being sent 19 documents, everything covering from flight, hotel, hotel receipt with breakdown of unused portions, proof of death, proof of receiving no credit back from flight or hotel, they still want more. This is a never ending scam and i am demanding the money owed to me be paid.
Company Response:
State: TX
Zip: 77043
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Chase supposedly disbursed funds from my escrow account, but they can not produce an invoice. They claim, " we receive insurance bills electronically and we don't usually keep a copy after it is paid. '' Either they are lying to me, or they are not maintaining reasonable and proper records.
Company Response:
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am a victim of extreme identity theft reported, numerous times. A Chase Visa card was fraudulently opened under my identity. I have In multiple occasions tried to contact Chase Bank to resolve this issue. I have been rerouted around and ignored, concerning this matter. This credit card was reported as bankruptcy, months prior to my attempt to file bankruptcy. I have public records and credit reports, reporting this fraudulent activity that is not mine. I was told I had know identity theft and that it was my card and my bankruptcy claim. This has ruined my financial wellbeing and and helped to enhance the already legal turmoil, I am enduring.
Company Response:
State: TX
Zip: 76542
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A