Date Received: 2023-05-01
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Chase Bank has charged me a Monthly Service Fee of {$15.00} on XX/XX/XXXX and I called Customer Service to request a courtesy refund to which they denied. The representative went over the ways of how to avoid the fee in the future but unfortunately I have not been in a position to maintain {$2000.00} daily in my account nor do I qualify for the ink credit card so I have had to suffer being hit every month with this fee and yes I have asked for a refund over the past months and they have accommodated my requests but this time they did not. The representative offered instead a partial refund of {$4.00} and I expressed my displeasure of the amount considering that I run XXXX XXXX XXXX XXXX per month thru my account. The rep remained firm on the {$4.00} credit so I denied her measly offer and hung up. Well she decided to be spiteful and take it upon herself and apply that {$4.00} credit anyway knowing that by doing so no other representative can now give me the full credit even if they wanted to because she Decisioned the offer as accepted in the system to which I did NOT accept. Her actions is what what caused me to file this complaint as well as I am penny pinching right now and need all of my EARNED funds.
Company Response:
State: CA
Zip: 90706
Submitted Via: Web
Date Sent: 2023-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/23 around XXXXXXXX XXXX i deposited {$3500.00} at chase atm XXXX XXXX {$100.00} bills XXXX {$50.00} bills an XXXX {$20.00} bills XXXX bills all together making {$3500.00} i have yet to receive any updates on my dispute i have not received any temporary credit after the 4 days they said they would apply to my account i called them an they said that it would take them up to 35 days to resolve the issue an that i would have to wait till they resolve the issue before giving me my money back. I kelp calling asking if they could look at cameras they wouldnt tell me anything but sorry you have to wait till its resolved.
Company Response:
State: NC
Zip: 28262
Submitted Via: Web
Date Sent: 2023-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-30
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My first incident with Chase Bank started on XX/XX/2023. I have a new Chase account so this was the first check I deposited into this account. The check I deposited with online banking was in the amount of {$720.00} and the bank placed it on hold. I called customer service and they told me I would have to wait 10 days for the check to clear. First, they said it was because of unusual online activity, even though I verified it was me who did the activity. Then, they said it was because of a {$77.00} overdraft fee, which the check I deposited would have covered. I then called the next day and a rep told me how the process works and that my boss who assigned the check, my boss 's bank, the Chase deposit review team, and I would have to be on a 3-way call to verify the check. That's when I realized I have been lied to. I ended up waiting 10 days and then received my funds. After 10 days, I deposited another check on XX/XX/2023. This check was in the amount of {$1400.00} and was immediately placed on hold when I deposited it with online banking. I called the bank and asked why all of my checks were being placed on hold and every representative was rude on the phone. I got responses like " I would have to wait the 10 days and that it'd nothing you can do about it '', and " It's because the activity in your account is fraud ''. They transferred me to about 6 different representatives. A representative on the phone even became argumentative and said can " Can I ask you a question? '' I answered the one question and he said " I'm not finished with my questions and that he would not help me. '' Long story short another representative called me with my boss and the deposit review team, my boss verified that she issued me the check and the Chase rep said that my check would be taken off of hold within 24 hours. The next day my check was still on hold I called and the rep made my funds available after waiting an hour on the phone, but my card was deactivated so I could not access my funds. The rep said someone deactivated it for fraud. I never deactivated my card and they never asked me if I wanted my card deactivated. There wasn't any activity made after the second deposit because I could not access my funds. I currently have a new card coming in the mail and trying to figure out a way to access my funds. I was told I have to wait for the new card to arrive in the mail.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2023-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-30
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: On XX/XX/22 I opened Chase savings and checking accounts. The terms stated that if I opened savings and checking accounts {$300.00} would be deposited in each after meeting certain conditions. I met the conditions for the checking account and {$300.00} was deposited into it. I would have met the conditions for the savings account too but Chase made the deposit to savings difficult every step of the way. The conditions for the {$300.00} savings credit were that I had to deposit {$15000.00} within 30 days of the account opening. I had some money coming from my relatives estate and planned to deposit that in the account. However, it took some time for the funds to be available so I was not able to deposit them until a few days before the 30 day deadline. I prepared ahead of time by adding an external account to my profile on the Chase website. This was the account the funds would be transferred from electronically. The account is a checking account with XXXX and I went through the steps of verifying it with Chase. The Chase website confirmed it was verified and I would be able to transfer funds. When the funds were available, I set up the transfer online. Im sorry I dont have the exact date but it was within the 30 day window. I then received a notification that the funds could not be transferred because additional verification was needed. There had been no indication that additional verification would be needed prior to this. By the time I was notified that additional verification was needed, the steps to provide that verification would take too long and go past the 30 day deadline. I then decided to write myself a check from my XXXX account and deposit it through the Chase mobile app. I went to deposit it but found that it exceeded the limit that I could deposit in one check. At this point, there was not enough time to deposit multiple checks of smaller amounts over a number of days. My next option was the ATM. I was working but my husband was available, so he went to the ATM for me. However, my husband is not familiar with Chase ATMs and accidentally deposited the {$15000.00} check into my Chase checking account instead of the savings. I tried to transfer the funds on the Chase website but was unable to because there was a hold on the funds. At this point, I reached out to Chase customer service and explained the situation. I was told there was nothing I could do. I contacted them again and they basically cut and paste the terms into their answer and didnt engage with me at all. Im not sure how many times I contacted them but there was never any attempt to provide good customer service and interact with me in a meaningful way.
Company Response:
State: AZ
Zip: 85338
Submitted Via: Web
Date Sent: 2023-04-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-29
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I was with Washington Mutual from XXXX until XXXX when chase took over my account- which I held for over 14 years. Never had any issues, over drafts or fraud. Was part of Chase private client services and thought we were the ideal customer. XXXX received a letter informing me that my personal bank accounts would close effective XX/XX/XXXX. Tried calling, tried going to the bank, reached out to my private banker. NO ONE COULD GIVE ME ANY REASONS OR ANSWERS. There is no process to appeal or gain more information. I am a part owner of a law abiding and legitimate business operation with XXXX plus employees and over {$120.00} XXXX in annual revenues. I have received large wire payments as distributions from my business over the years and I am an accredited investor who has wired money into several real estate business transactions. Again, all are reported via our taxes ( of which we paid over $ XXXX to the Federal government in XXXX ). Without any reason given, I have no recourse for keeping/ maintaining my accounts. It created a huge hardship and sent us scrambling to reconnect to a new bank and set up auto payments with various vendors/ mortgages etc.
Company Response:
State: WA
Zip: 98116
Submitted Via: Web
Date Sent: 2023-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-29
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: On XX/XX/2022, I mailed a check from the corner of XXXX and XXXX in XXXX IL XXXX to a realtor in Maine for {$2700.00} in payment for a house rental. On XX/XX/2022, this check was deposited at the XXXX XXXX XXXXXXXX in XXXX by someone with a signature that was very hard to read, but looked like XXXX XXXX XXXX. Since this deposit was not even made in the State in which the payee is located, it was obviously fraudulently deposited ( probably stolen from the mail ). I complained to my bank, Chase, right away. They told me it would take 90-120 days to resolve. At this time ( more than 6 months later ), I am still waiting for resolution. Chase tells me they have submitted the complaint to the XXXX XXXX XXXX and requested the funds be returned, but XXXX XXXX XXXX has not responded to them. They have submitted the claim at least twice. Chase says there is nothing more they can do to reimburse me in the mean time. I have asked them to protect me as their customer and uphold the safety of writing a check on an account with them. They have said there is nothing they can do.
Company Response:
State: NY
Zip: 11215
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-29
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: JP Morgan Chase bank has made my credit report look its worst I am unaware of the charges I will like a copy of the original contract with me and the lender name on it that shows this debt is mine. The amount shown on my report is ridiculous and already is shown as it being written off on their taxes this is tax fraud and I would like this negative inquiry off of my report
Company Response:
State: IL
Zip: 60649
Submitted Via: Web
Date Sent: 2023-04-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-29
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: Today XXXX I opened a flight cancellation claim for my Chase Sapphire Preferred credit card travel insurance benefit. XXXX requires cardholders to pursue a refund for expenses from the common carrier ( XXXX ). XXXX also requiers cardholders to state the amount pursued from the common carrier. However, the common carrier ( XXXX ) has not yet responded. So I am not sure why XXXX would state that the amount refunded by the common carrier ( XXXX ) is the amount I have requested from the common carrier ( XXXX ). This is misleading. I sent an email to XXXX asking for clarification. I also attempted to attach this information to my claim. However, when I attempt to attach this email to my claim I receive an error message each time. When I called the XXXX help line they told me that the system is in " maintenance ''. When I asked for an explanation on why the system would provide me with instructions to try again rather than a system maintenance error, the agent did not have an answer. When I asked the agent for an explanation on the refund amount she went completely silent. XXXX needs to fix these issues.
Company Response:
State: FL
Zip: 32003
Submitted Via: Web
Date Sent: 2023-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-29
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: CHASE RESTRICTED MY CHECKING ACCT. ENDING IN XXXX ON XX/XX/ without notice, explanation, violation of Prvacy Act, by branch officer by forcing military type " drilling '' tactics on a vulnerable Mississippian forcing me to leave without filing a claim or looking into accounts activity. I've had NO cash since XX/XX/XXXX making me physically sick which is documented. Since i have not had access I don't know what or what has not been done, what's been hacked,? I know Chase will do nothing! They treated me as if I was the Hackers doing this to myself. IAccussing me of giving my password to Hackers when i told him repeatedly that i DID NOT. GIVE ANYTHING TO ANYONE! got a copy of these bogus checks that are comical that anyone would spent anytime on them at all! Chase thinks that I " running some kind of check fraud scam I guess! l. See camera footage. IM A VICTIM I'M NOT HACKERS ON DARK WEB!!! AS OF YESTERDAY, MY SSA HAS BEEN HACKED & DIRECT DEPOSIT CHANGED TO GO TO HACKERS ON XX/XX/XXXX. ALL THANKS TO CHASE NOT BEING TRANSPARENT WITH ME SO I COULD PROTECT WHAT LITTLE I HAVE LEFT. Chase is working with the Hackers not the victims or consumers! Discrimination on the Vulnerable because I live pay check to pay check or because I wear a metal leg to walk with or a came ... doesn't make me any different then anyone else. Why treat me differently?
Company Response:
State: MS
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-29
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: JPMCB AUTO Balance {$8500.00} Balance updated XX/XX/XXXX XXXX XXXX XXXX Balance {$8700.00} Balance updated XX/XX/XXXX All this information in accurate for my address XXXX XXXX Balance {$1600.00} Balance updated XX/XX/XXXX XXXX
Company Response:
State: FL
Zip: 33317
Submitted Via: Web
Date Sent: 2023-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A