Date Received: 2023-05-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have a situation where my bank will not accept a deposit of a bill of legal tender even though I think they should. I have a single dollar bill that has been torn and missing a large portion. it is clearly more than 50 % of a bill and it's an odd shape so there really aren't any questions about that. The other piece of the bill, wherever it is, would definitely appear to be less than half a bill. I understand that businesses do not have to accept cash as the federal reserve has have discussed previously here : https : //www.federalreserve.gov/faqs/currency_12772.htm According to eCFR, I have 'unfit currency ' that a bank should exchange for me, but I do not have 'mutilated currency ' that would have to be sent back to the Dept. of the Treasury for service. https : //www.ecfr.gov/current/title-31/subtitle-B/chapter-I/part-100/subpart-B/section-100.5 I don't qualify to send this to the Treasury, and Chase bank won't accept it. I took my bill to the bank and tried to deposit it into my savings account or exchange it for a fresh dollar, but they wouldn't take it, stating that their policy is as follows : they only accept money where there is at least 3/4ths of a bill intact and where 1 full serial number and at least half of the second serial number are present. My dollar bill does not suit their definition. This bill is otherwise in pretty good condition. It is generally clean, barely folded, legible, of normal color, of normal density, etc. Here 's how I know this dollar bill is more than half a bill : * I folded another dollar bill up perfectly in half and put it behind my part of the bill. My bill completely covers that folded bill and extends beyond its border. * the shape of the tear on my valid but unfit bill is not even. It protrudes at one end so it's not even a close call. * if the other part of the bill ( or parts ) were found, they would clearly be less than half of a dollar bill. In 2012, Chase even went on the record saying they accept legal tender so long as there's more than half a bill in a public news article : XXXX XXXX XXXX I guess my question is, if my bank accepts cash deposits, do they have to accept all legal tender, or can they set restrictions such as my bank has done? I'm not trying to be difficult ( such as paying with XXXX XXXX XXXX ; this is a normal deposit ) or outrageous ( this is just a single dollar, not a large sum of money ), but I'm trying to understand the principles and policies that govern this situation. Should I appeal to them to accept my dollar anyway? Can you provide guidance on if they are allowed to limit the receipt of this dollar? Can you require them to update their policy? If not, what should I do to use this dollar? Thanks for considering this question. I know that it's not a very important issue, but maybe its weird details will be interesting to address.
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-02
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: I received an offer from another card for 0 % financing on balance transfers. I had 3 transfers set. 2 have gone through, US Bank still waiting for Chase Bank to process theirs. It has been over a week since the other 2 have processed. I'm inclined to think Chase bank is holding out the process so they can gain more interest out of me for their purpose of making money.
Company Response:
State: AZ
Zip: 86401
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-02
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: a debit card account was opened in my name under chase bank. I have contacted them i will be filling a police report as instructed by them on my behalf and provide chase bank with the information with the packet they are mailing me.
Company Response:
State: CT
Zip: 06042
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-02
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: XXXX. I opened checking and savings account with Chase bank. XXXX. I added an external bank account, this bank account is already added on my two credit cards I have through chase. XXXX. When I added external bank account for Checking and Saving accounts micro deposit was done in my external bank which I verified. XXXX. After this it allowed me to initiate transferring money from external account on XX/XX/XXXX : XXXX. XXXX to saving account XXXX. XXXX to checking account XXXX. After 1 week or so transaction was rejected. XXXX. I was on call almost an hour trying to resolve it, earlier customer service kept redirecting me to different departments and in the process long wait time. XXXX. One agent asked me to initiate another transaction which immediately got rejected. XXXX. Finally I reached to a supervisor- XXXX, call was around XXXX XXXX PST on XX/XX/XXXX and should be recorded. He told us a ) that Chase bank can reject transfer b ) He refused to tell us reason for reject. c ) He didn't say that we will be informed of the reason. d ) Refused to give us any other information or number where we can call and was not helpful. XXXX. This is new account and have opted for direct deposit for my salary as well however now I am not sure if I would receive it on time.
Company Response:
State: AZ
Zip: 85249
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-02
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Tried opening a business account with First Republic Bank SIX MONTHS OF NO CLARITY... I tried to create a business account for a non-profit that I am XXXX of. That was in XX/XX/XXXX when all the documents required were sent. The account hasnt been opened till XX/XX/XXXX and no clear reasoning. I have not gotten clear reasoning and answers for many questions. Since then we went to another bank and got an account opened. My asks - only two -- NO RESPONSE ( 1 ) Clear explanation of why account could not be opened - written please, ( 2 ) Clear proof that all the records, documents I submitted have been destroyed and deleted from your systems
Company Response:
State: CA
Zip: 95070
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-02
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: My wife and I have made several purchases over the last year on Amazon utilizing their Equal Pay offer. This allows for a set amount of monthly payments without incurring interest. The Chase Amazon card statements provide an " Interest Saving Balance '' every month that is the minimum amount needed to pay that month 's share of the Equal Pay purchases, along with any regular one-time transactions for that month. For many months of statements, our Interest Saving Balance was between {$1000.00} and {$1500.00}. Strange activity began to occur with the XX/XX/XXXX statement/payment. On XX/XX/XXXX, I accessed the Chase mobile app to set up a payment for the Interest Saving Balance ( {$1400.00} ). I scheduled the payment for XX/XX/XXXX, the day before the due date. On the morning of XX/XX/XXXX, I saw that two payments had gone through. One for the amount I specified and one additional in the amount of {$1200.00}. I immediately called Chase to tell them about this overpayment. I was told that a payment had been set up through the mobile app on XXXX for the additional amount. I told them I did not do that and there must be some kind of glitch in their system. We didn't even receive a scheduled payment confirmation email ( as we did with the payment I scheduled on XX/XX/XXXX ). They agreed to refund the overpayment and I thought the matter was resolved. Fast forward to yesterday, I went to schedule a payment for the XXXX statement and found that the Interest Saving Balance was over {$4000.00} and that 4 out of 5 Equal Pay balances only had one payment left on them ( as of the XXXX statement, they all had 4-12 months of future payments on balance ). I then went to check the XXXX statement and found that on that statement, there was only 1 Equal Pay purchase listed. I called Chase this morning to flag the growing issue and was told the returns we had credited on the card were put towards the Equal Pay balances. We have had this card for many years now, and have never heard of anything like this. We checked the cardmember agreement and couldn't find it and the Chase representative we spoke to told us she would " have to get back to you because I can't find it right now, but I know that's how it's processed. '' This doesn't make any sense because we return things, particularly on Amazon, very often, and we have never seen this affect the Equal Pay balances. Furthermore, even if this was how the card worked, it doesn't make any sense to have Equal Pay balances disappear from one statement and then re-appear with a balance on the next statement. My wife is about to go on maternity leave ( purchases for the incoming baby make up the bulk of the Equal Pay balances ) and my industry is currently experiencing a strike. We can not afford a $ XXXX payment right now. We asked for the due date to be extended or the interest to be waived until this could be sorted out and we were told that wouldn't be possible. So we're now facing down this very large, improperly accounted payment due in 6 days. I am also concerned more broadly that, based on what Chase representatives have said regarding this kind of balancing, this could be a more systemic issue affecting other consumers. It doesn't make sense that a sudden, new process of balancing, not specified in the card terms, is being explained by representatives as normal. Especially when they, themselves, can't direct me to the language in the contract that lays this out.
Company Response:
State: CA
Zip: 913XX
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Several charges on my credit card that needs to get disputed and help.
Company Response:
State: NY
Zip: 11230
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-02
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: They offer a balance transfer for 15 months 0 interest But after 2 months start to charge XXXX interest
Company Response:
State: NY
Zip: 11219
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-02
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Chase closed my checking account and still holding my Funds from the month of XXXX. I reach several time in chase Branch & talk on the phone with customer support Dont found any helpful Decisions. I Got the checks from my friend & Family members I Deposited in my account and they raise the reason they need additional verification from the person you got check issued I took my family members to the Chase Branch first they took there identification or proof of evidence of the individuals or corporations and submit online then they said give 2-3 Buildings Days to get Verified by customer support after 2-3 Days they said ok you get your cashier checks in the mail after tht they send me two cashier checks but then again I reach customer support why I dont received my all funds then they said they need additional verification then I make the appointment with my family friend and took him to the Branch with additional Verification Documents they requested. When I visit branch the same person I met hes very helpful but the Department with whom hes in talk not giving any solution how I am able to get verified in the response they said Bank update the verification Process now Bank only able to Verified the Person only on Phone they just played & Im really frustrated & feeling paralyzed with the chase & at some point feeling to commit suicide with all the problem created by JPMorgan Chase to my life
Company Response:
State: NY
Zip: 11434
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XXXX, XXXX, I was in XXXX ; I used my credit card in a restaurant for a receipt of XXXX XXXX ( around XXXX $ ). Then I received a message from Chase that a transaction of XXXX $ was declined and they asked me to confirm if it was me or NO. I immediately replied by no and I am attaching the screenshot of the text messages ; they confirmed that they would not let this transaction go through and they said they going to send me a new credit card. Also, I called Chase customer service to report that transaction because the restaurant charged me more than they should and I told them that I don't recognize this amount. and they sent me a new card a few weeks later, they sent me a letter that stated that they declined the dispute because I had the physical card with me, I told them that I didn't confirm this transaction and you should not let it through. then they asked me to file a dispute and write a fax to them, describing the problem and they said they were going to contact the merchant ; I went to the bank and did that in XXXX. on XX/XX/XXXX they sent a letter that they declined this dispute, and they asked me to get a receipt from the merchant. which I can't do because it's overseas and it's impossible to reach them, and I am sure that they did it on purpose. if chase have told me when I was in XXXX that I needed to get a receipt that would have been much easier. plus they should not have let this transaction through as I replied by NO to the text message
Company Response:
State: IN
Zip: 47906
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A