Date Received: 2023-06-23
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I pre-paid my XXXX Parking with my Chase Credit Card and the XXXX employee ( XXXX XXXX told me lot was full and sent me to Lot B. Then when I tried to leave I was locked in their lot and can't find a human being working there for XXXX. XXXX 's XXXX XXXX XXXX is a firetrap!!! What if there is a fire??? You have no employees working in your lot!!!!! I could not get out except to pay for my parking space twice. I prepaid for my space weeks before my trip. This is how you treat your customers. Lock him in the lot with no way to get out of your firetrap parking lot??? I pre-paid parking {$110.00} and then they charged me another {$180.00} to get out of thier firetrap parking lot. Chase did nothing to help the consumer. They are too busy helping billionaire child molesters like XXXX XXXX. They don't want to help the consumer. See attached back-up. I am reporting Chase and XXXX to CONSUMER FINANCIAL PROTECTION BUREAU. They are rip off artists. You can call me at XXXX to resolve this. Look at your receipt - NO XXXX TELEPHONE NUMBER. NO WAY TO CONTACT XXXX IN YOUR FIRETRAP OF A PARKING LOT. You are putting peoples lives in danger!!!!!!!!!!!!!!!
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I am filing this complaint against Chase due to their mishandling of a dispute regarding a charge from XXXX, a booking company. My booking was cancelled due to a legitimate emergency, and the company provided contradictory information about their refund policy. After a series of communication failures and inconsistencies from XXXX, I initiated a dispute with Chase in hopes of getting a refund. Despite my detailed explanation of the situation and the supporting evidence provided, Chase closed my dispute without a thorough investigation of my claim. Chase credited my account initially when the merchant failed to respond within 60 days but later rebilled me the same amount. This action was taken without any prior communication or explanation to me. When I discovered this rebilling and sought an explanation, Chase responded by saying that the charge was valid and they can not dispute it further. Their reason was that I had agreed to the merchants policy that does not allow refunds or credits. I find this response unsatisfactory, considering the contradictory and misleading information provided by Redawning about their refund policy. This led me to believe that a refund would be possible under my circumstances. Additionally, Chase has not allowed me to reopen the dispute, despite the merchant 's continuous inconsistent responses and failure to provide any documented evidence supporting their decision. I believe this action by Chase fails to protect my rights as a consumer and falls short of the expected standards for handling such disputes. I request that this issue be investigated thoroughly. I am seeking an exhaustive review of my dispute with the merchant and a justified resolution from Chase. This incident has caused significant financial loss and emotional stress, and I believe it is crucial that Chase address this matter appropriately.
Company Response:
State: NJ
Zip: 07093
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. XXXX XXXX XXXX : # XXXX has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Company Response:
State: FL
Zip: 33445
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was charged by XXXX XXXX on XX/XX/XXXX in the amount of {$87.00}. I am uncertain of what the fee is for when I have already cancelled this service on XXXX of XXXX. I have contacted Chase Bank, my credit card company where mentioned charge was done, that the {$87.00} was not warranted, I was charged for a transaction or trial subscription that I cancelled, I did not authorize this purchase. Chase initially credited my account on XXXX XXXX of XXXX. On XX/XX/XXXX, said charge was being charged to me. This complaint is for Chase Bank. I will submit a separate complaint for XXXX XXXX.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX, I visited a Chase Bank branch in order to withdraw my rent of {$1600.00}. After multiple attempts to complete the withdrawal, the ATM continued to deny my transaction. Shortly after, I received an email asking me to confirm the transaction and whether or not I was trying to take out the {$1600.00}. I confirmed through the email that it was me attempting to complete this transaction and was approved to continue. After confirming my identity through email and being told that I could attempt the transaction again, I proceeded to try and withdraw the funds once again. However, after this attempt to retrieve my rent money, the ATM functioned as if it was dispersing the {$1600.00} in cash, yet no money came out of the machine, and my account was deducted {$1600.00}. I conversed with the branch employees and was instructed to call Chase customer service. After contacting Chase Customer Service, I was originally told that my funds would be returned to me by XX/XX/XXXX. Yet when XX/XX/XXXX came around, Chase Customer Service told me that my claim was denied because their findings had shown that the ATM functioned properly. After escalating the issue, they then recanted their statement and informed me that they apparently were investigating the wrong ATM. I have still not received my funds and it is approaching XX/XX/XXXX.
Company Response:
State: NY
Zip: 11375
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On Tuesday, XX/XX/XXXX, I initiated a Real Time transfer from my personal bank account with Chase to my other personal bank account with XXXX XXXX. Chase 's system stated the transaction went through successfully ( Transaction # XXXX. ) From here, I didn't think anything of it as I have completed numerous transactions before from Chase to XXXX XXXX using this method. On Monday, XX/XX/XXXX, I noticed the funds were removed from my Chase account as expected, but had not been received by my XXXX XXXX account. I called XXXX XXXX card services at XXXX AM CT to find out if there was a transaction that was pending and basically where my funds were. They stated they did not receive any transfers and I need to contact the sending bank to have my issue resolved. This call lasted XXXX minutes. I immediately called Chase at XXXX XXXX XXXX to find out what had happened. Once connected with someone, I was told the transaction went through successfully. I was also provided the transaction number for the transfer ( above. ) This call lasted XXXX minutes. After finishing with Chase, I call XXXX XXXX back at XXXX XXXX XXXX to provide the information I received from Chase to XXXX XXXX. XXXX XXXX took my information, however they stated they may not be able to do anything with the transaction number and needed a 15 digit trace number. The individual I spoke with created a case for me. I received the reply to this case on Wednesday, XX/XX/XXXX. During the call with XXXX XXXX, I requested to do a XXXX call between myself, a XXXX XXXX Representative, and a Chase representative in hopes that between the XXXX of them, they would be able to locate my funds. The XXXX XXXX representative stated they need a XXXX digit trace number to locate the transfer, but the Chase representative responded stating that real time transfers do not produce trace numbers because it is not an ACH transfer. If it was an XXXX transfer, there would be a trace number to locate it. They went back and forth for a bit, and the Chase representative provided the transaction number ( above ) to the XXXX XXXX representative. The Chase representative stated they were going to create a case number on their end to investigate this issue ( Case # XXXX ) We then ended the call. This call lasted 34 minutes. On Tuesday, XX/XX/XXXX I received a response from Chase via their documents portal stating no actions will be taken and the inquiry is now resolved. There was no further information. On Wednesday, XX/XX/XXXX, I received a response from the XXXX XXXX case stating their records did not show an incoming deposit number and requested XXXX digit trace number ( Ref : XXXX. ) I then called XXXX XXXX again to find out what is needed to find my funds, which they stated again the 15 digit trace number. This call lasted 13 minutes. On Thursday XX/XX/XXXX, I called XXXX at XXXX XXXX CT requesting the XXXX digit trace number, in hopes someone else would be able to provide the information to me. They did not provide the trace number, but instead provided me the transaction number. This call lasted XXXX minutes. I then called XXXX XXXX to ask if there were any other methods of tracking transactions without a trace number. They explained to me that for transfers, there should be a XXXX digit trace number. To summarize the rest of the calls, it was basically repeats of the same conversation from above on XX/XX/XXXX. I was on the phone between various parties from XXXX XXXX CT to XXXX XXXX CT.
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: I wish to practice my right as a customer of Chase Bank to use your organizations service, seeking a formal, impartial investigation to amicably settle my dispute ( XXXX ) with Chase Bank regarding a financial transaction that caused me significant financial and psychological harm. On XX/XX/XXXX, I made a wire transfer in the amount of {$41000.00} USD ( transaction number : XXXX ) for the purchase of a red XXXX XXXX XXXX. The payment was sent to XXXX XXXX XXXX of XXXX XXXX, XXXX, located at XXXX XXXX XXXX XXXX, XXXX, FL XXXX. The contact details provided were as follows : phone number XXXX and website XXXX XXXX XXXX. However, it came to my attention that the account number to which I made the wire transfer belonged to a different company, which I was unaware of at the time. I expected Chase Bank to exercise due diligence and notify me that the beneficiary account did not match the invoice and was not the intended recipient. Unfortunately, no such notification was provided by Chase Bank and payment was executed without my knowledge or consent. When I contacted Chase Bank to request a refund, they have continually refused to give me a refund, claiming that they called me on XX/XX/XXXX to confirm the recipient. I can provide evidence from my call log that proves I never received a call from Chase Bank on that date. This discrepancy raises serious concerns about the accuracy of their claim. Please see the attached Photos for my proof of Chase Banks continuous lies.
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I am writing to address a critical matter concerning the 30-day late payments that are being reported on my consumer credit report by JPMC. It has come to my attention that the inclusion of this information on my consumer report violates my right to privacy. According to the Fair Debt Collection Practices Act ( FDCPA ), transactions should not be included in a consumer report. However, stating that I am 30 days late implies a transaction, thus infringing upon my rights. Therefore, I demand the immediate removal of this inaccurate information from my consumer report. The reporting of 30-day late payments on my consumer credit report is not only inaccurate but also damaging to my reputation and creditworthiness. This misinformation has resulted in denials on credit applications and has created significant hurdles for me in securing credit on fair and accurate terms. It is imperative that this incorrect information is promptly removed to protect my privacy, reputation, and financial well-being. In accordance with the FDCPA, it is my right to request the removal of inaccurate and misleading information from my consumer report. I kindly request that you take immediate action to investigate this matter and rectify the reporting of 30-day late payments. Failure to comply with this request will leave me no choice but to pursue legal action to protect my rights and seek appropriate remedies. In such a case, I will seek actual damages caused by these inaccuracies and violations, and I will request the court to award punitive damages to address the harm caused to my financial well-being and reputation.
Company Response:
State: MI
Zip: 48197
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XX/XX/2022 Consumer Financial Protection Bureau XXXX XXXX XXXX Iowa XXXX, IA XXXX Subject : Demand for Corrective Action, Pay for Deletion, Removal of Unauthorized Inquiries, and Release from Special Department Dear Consumer Financial Protection Bureau, I, XXXX XXXX, urgently seek your intervention to address multiple concerns regarding my credit report held by XXXX XXXX XXXX. Firstly, I demand the immediate correction of a collection that I legally do not owe. The payment for this collection was coerced, and it must be reflected as resolved with a pay for deletion arrangement. Secondly, I request the swift removal of unauthorized inquiries made by JP Morgan Chase Bank and XXXX XXXX from my credit report. Moreover, I kindly request the release of my file from XXXX 's special department, as it is hindering my ability to address these issues effectively. Your prompt action in resolving these matters and ensuring that XXXX takes corrective measures is greatly appreciated. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX
Company Response:
State: IL
Zip: 62703
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Every month, I make a payment to my landlord through XXXX using my XXXX XXXX account. On XXXX/XXXX/XXXX, I made a payment to the same registered email ID that I have used in the past. However, my landlord claims that he did not receive the funds, and he showed me a statement to support his claim. I contacted my bank, and after conducting research, they confirmed that the funds were credited to an account ending in XXXX, which does not belong to my landlord, XXXX XXXX XXXX. My landlord 's account number ends in XXXX, and the registered email ID for XXXX is XXXX, which I have been using for the past XXXX years without any changes. I believe that Chase Bank, where my landlord has an account, should investigate the matter and credit the funds properly to my landlord 's account. The confusion seems to be with Chase Bank, and they should rectify the situation and refund the money to XXXX XXXX. I am attaching some photos, a letter, and a screenshot as proof.
Company Response:
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A