Date Received: 2023-06-28
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2023, my XXXX XXXX login was compromised and I was contacted immediately. The checking/savings/debit cards were suspended and new accounts were opened. I had started an external transfer to Chase Bank ( not knowing of the XXXX issue ). Chase did not receive the funds and automatically received a fraud alert. XXXX provided a response to Chase on XX/XX/2023 to clarify that it was not fraud. Thus far, Chase has not released access to any of my accounts. Their XXXX XXXX Department is handling this matter. No one can contact that department. They rely on notating the accounts. I can not access/close those Chase accounts. Chase reps can see how many times I've called, and the notes. However, the " right people '' are not responding. I would like to access my accounts... .there 's been no fraud to Chase!
Company Response:
State: IL
Zip: 62521
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My chase account was hacked on XX/XX/XXXX and someone added my debit card to their XXXX XXXX. I received an email stating such and immediately called Chase fraud. I asked them to shut off my debit immediately but before they did the person who stole my info took {$1000.00} out of an atm in downtown XXXX ( I live in a suburb ) ans then did two transactions at XXXX sports totalling just over {$600.00}. I have spent weeks and a dozen phone calls with Chase and they finally gave me the atm money back in my account but it didn't happen until XX/XX/XXXX. In the meantime, three times now they have denied the XXXX transactions even thought it was immediately after the XXXX atm ones and keep telling me I authorized them. I didn't. I have an android and would never own an apple product. Nobody in my family gas XXXX products or XXXX XXXX. I never gave out my card information or the banking information. Even my husband could not login to my bank accounts. Now, by XX/XX/XXXX Chase is about to pull the funds again ( it was a temporary credit ) because I didn't provide enough information ( per the last phone call to them earlier this week ). I'm so over this bank and all of the fraud that has impacted. Y life over the last 9 years because I bank with Chase.
Company Response:
State: IL
Zip: 60076
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: On XX/XX/27 JPMCB AUTO FINANCE used my social security number for an extension of credit, because my social security number was used I received no benefit this is proof of fraudulent activity. Fraudulent activity is unauthorized use of a credit card on behalf of JPMCB AUTO FINANCE I the consumer and natural person, was denied credit by JPMCB AUTO FINANCE when I applied for vehicle. Adverse action against a consumer is AGAINST THE LAW according to the Equal Credit Opportunity Act which is codified in 15 U.S.C 1691c and is pursuant to civil liability under 15 U.S.C 1692k. JPMCB AUTO FINANCE are subject to criminally liability for violating 15 U.S.C 1691 as I have proof what I was discriminated against by XXXX of XXXX XXXX XXXX due to the response I received. JPMCB AUTO FINANCE is in violation of 15 U.S. Code 1642. U.S.C 1681m and 12 cfr 1002 because I, the consumer, made an application in good faith, but credit was not issued.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: My credit report is saying that I still have a debt collection of {$2200.00}, with Chase JP Morgan. This debt was settled in XX/XX/2023 of {$2500.00}, I tried to contact the company and they gave me the run around.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Previously, I had made someone make a claim on my behalf to the CFPB COMPLAINT ID XXXX. The person that submitted the claim on my behalf did not provide accurate information. The information to the following complaint, from what I recently just saw after the company made a final conclusion, the previous information provided by the creditor should not be used in this next investigation that Im about to open up. I, XXXX XXXX, applied for a Chase Freedom student card on XX/XX/2022. I went in branch and did this. My main issue did not start until XX/XX/2022 where I started getting fraud charges on both my debit and credit card. I had to keep re-opening new accounts and had to keep getting new replacement cards for my freedom account. Charge after charge I kept disputing and got tired of this. As to my knowledge I kept paying down this balance. Until Ive noticed more charges on my credit card since then I have received late payments on my credit report because I do not feel obligated that I have to pay on this card any longer as the charges on my card were fraud.
Company Response:
State: CO
Zip: 80214
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: Today, XX/XX/2023, I was alerted that a Chase Sapphire account was approved in my name. I contacted Chase to advise the application was fraud, and was told the account would be closed. I then asked for confirmation the hard inquiry would be removed from my credit report. I was told this is not their process, only that they would no longer report the account itself. This is in violation of the Fair Credit Reporting Act. In addition, I requested a copy of the fraudulent application submitted using my social security number as per the FACT Act, but was told I would have to go online to submit my request. This is a bank that Ive never done business with - I am not comfortable submitting any of my information online when Ive just been the victim of identity theft. I have contacted the three bureaus and placed a fraud alert on my file, but that does not protect my credit score with the unauthorized inquiry.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am writing to inquire about a possible resolution ( hold harmless letter ) to the issue I am facing with the wire transfer scam investigation ( claim # : XXXX and XXXX XXXX # : XXXX ). Recently, I fell victim to a wire transfer scam when I wired {$9400.00} from Chase to XXXX to purchase a watch as a wedding gift from my wife to me. Unfortunately, the seller never sent the watch and disappeared. To confirm that it was a scam, I conducted an email test from a different account. Since then, I have filed an XXXX report, a police report ( XXXX from XXXX, XXXX ), and an FTC report XXXX XXXX ) regarding this incident. On XX/XX/XXXX, I made the wire transfer and realized it was a scam. I promptly filed a claim with the Chase claim department on XX/XX/XXXX. However, the claim department did not initiate the investigation process immediately. I had to call the claim department on the XXXX to be transferred to the wire research department in order to initiate the recall process. I contacted the wire research department on XX/XX/XXXX, and they informed me that they had received a response from the receiving bank, XXXX. XXXX requested the following documents : 1 ) a police report and 2 ) a letter of indemnity. Unfortunately, the wire research department does not issue the letter of indemnity, so they advised me to contact the claims department. Subsequently, I called the claims department, and the representative informed me that they could not issue the letter of indemnity due to the lack of updates on the claim, despite there being an update on the recall process. The representative I spoke with at that time escalated the claim so that the letter could be issued. However, I was continuously transferred between the wire research and claims departments in an attempt to obtain the letter. One of the agents from the claims department suggested that I visit a branch to obtain the letter, as they no longer issue the letter of indemnity. Frustrated, I visited the branch, but the branch manager also confirmed that they were unable to issue the hold harmless letter. I want to bring to your attention that if the hold harmless letter is not sent to XXXX by XX/XX/XXXX, this recall request will no longer be considered as a scam. Time is crucial in mitigating the loss, but the claim department has not been cooperative with the request. In fact, the claim department refuses to issue the letter of indemnity to XXXX. Even with the cooperation of authorities like the police department and FBI, the inconsistent responses and lack of support have added to my frustration and distress. I understand that I made a mistake, as many people do at some point in their lives, and I take responsibility for it. However, I was trying to save as much money as possible, as those funds were intended for our wedding gift. This situation has left me deeply devastated. I have always believed that a reputable bank like Chase would stand by its customers, not the scammers. I had hoped for assistance in recovering the funds from the scammer 's bank. I implore you to please offer any help in resolving this case and recovering the funds. Thank you for your attention to this matter.
Company Response:
State: IN
Zip: 47401
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I signed up for a Chase bonus program in XXXX that was supposed to give me a bonus of {$300.00} for setting up direct deposit with a checking account, {$200.00} with a savings account if I kept $ XXXX in there for 3 months and a bonus of {$400.00} if I completed both of these for a total of {$900.00} in bonuses. I received the {$300.00} checking bonus on XX/XX/2023. I received the {$200.00} savings bonus on XX/XX/2023 and the email also says that the {$400.00} bonus was deposited. I never received the {$400.00}. The {$400.00} was supposed to be deposited to the checking account that I had with chase, but chase closed the checking account after 60 days of a {$0.00} balance ( which they never mentioned would happen ). I called Chase on the week of XX/XX/XXXX to inquire and was instructed that I had to wait a few days for a check to come through. A check never came and I called back. They said I had to work with my local branch. I've been working with my local branch and had no less than 10 calls with one of the workers, XXXX, and the branch manager, XXXX. The location is XXXX XXXX XXXX, XXXX, PA XXXX. I'm beyond frustrated and had high hopes but they have now put me off for almost 2 months with no end in sight.
Company Response:
State: PA
Zip: 15101
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I would like to share with this : the XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX and XXXX and XXXX XXXX XXXX XXXX. XXXX XXXX, CA XXXX XXXX. They are actively scamming people of thousands of dollars and I happen to be one of their innocent people. They deposited my {$59000.00} check by forging my name because it was not my signature, and endorsed it with XXXX and XXXX which could be yet another one of their names used to scam people. Previously used firm names are XXXX XXXX XXXX, XXXX XXXX XXXX and XXXX, and XXXX and XXXX the account used at CHASE BANK XXXX which after my monies have been deposited in an account that does not have my name on it will not even speak to me in the Fraud Department BUT CHASE BANK allowed someone to deposit a check that was written out solely to myself into an account that my name was not on. AND the actual Law Firm that wrote the check to me are telling me they can't help me because the check was NOT lost or stolen, that they MAILED it to XXXX and XXXX, and I needed to file a forgery claim/police report. I XXXX XXXX XXXX. Their address is in California. WHO DO YOU FILE THE REPORT WITH????? This process was done over the phone. I hired XXXX XXXX as my XXXX XXXXXXXX, XXXX XXXX XXXX XXXX XXXXXXXX of whom I spoke with mostly until she received my check in the mail from the law office here in Texas, XXXXXXXX XXXX XXXX XXXX XXXX XXXX, XXXX of whom spoke to me up to XXXX XXXXXX/XX/2023, with an outright lie about sending me my funds. XXXX XXXX XXXX XXXX XXXX. I learned of him from the actual law firm that they are still calling on behalf of other clients as I type and you read. AND on XXXX XXXX XXXXXX/XX/2023, I was BLOCKED from every one of these numbers listed in this post. There's NO HELP for the VICTIM and PLENTY of help offered for the offenders by law offices. The address is a space that is up for leasing. The review on XXXX, XXXX are ALL WARNINGS that I obviously found a little too late however, I will not STOP until these persons have been brought to JUSTICE and paid for their wrongdoings toward innocent people like myself. THE BEST ADVICE I CAN OFFER YOU IS DO NOT SIGN ANY NOTARIZED DOCUMENTS WITH THESE PEOPLE OR THEIR SO-CALLED LAW FIRM PERIOD.
Company Response:
State: TX
Zip: 76179
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Problems at the end of the loan or lease
Subissue: Problem related to refinancing
Consumer Complaint: Hello. I made a previous claim because I refinanced my vehicle from XXXX XXXX to XXXX XXXX. XXXX XXXX sent a check and I put it in my Chase account and paid XXXX XXXX the same day. A month later Chase pulled that payment back from XXXX XXXX because Chase said they d needed XXXX XXXX endorsement. ( A Month later ) so they advised us that XXXX needed to do a recall on the check to get the check back. Yall sent a check back but with no information on who the check was for so XXXX sent the check back to Chase back in XXXX. We are waiting on yhe check to be sent back with my information on it so they can know who its for.
Company Response:
State: LA
Zip: 708XX
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A