Date Received: 2024-01-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: . XX/XX/2023 Claim was filed by me over the phone for unrecognized pending charges to my account not done or authorized by me. XX/XX/2023- JP Morgan Chase Bank credited my account for the unrecognized charges to my account I had reported. XX/XX/2023 I Called JP Morgan Chase Bank to inquire about the reversal of the credit made on XX/XX/2023. The representative said to call back at later time that day. The claims department did not open until XXXX eastern standard time.. XX/XX/2023 Called JP Morgan Chase Bank for second time that day to inquire regarding the reversal of the credit. Representative stated that after their investigation it was determined XXXX XXXX was used by phone to make the transactions. I explained to the representative that it was not me who made those charges and do not know how my account was accessed. I was also told that my filing was not done in a timely manner, which I feel my reporting of the fraudulent charges were not delayed. As soon as I became aware of the charges on my account I immediately reported the charges ( XX/XX/2023 ). At that time some of the charges were still pending and that is the first moment I became aware of the fraudulent charges. The pending charges prompted me to look at past transactions and thats how I became aware of the other fraudulent transactions that had already been processed/paid from my account ( later told that I am at fault for not reporting immediately ).
Company Response:
State: CA
Zip: 93060
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: Chase has continued to modify the emails on file for both my personal and business accounts. Chase continues to send emails relating to my personal accounts to my business email address therefore disclosing personal account information to those on that email. Over the last 2 months, I have called chase multiple times to fix the issue. There system continues to override settings and make automated changes causes emails to be sent to email addresses that they should NOT be going to. It should also be noted that my business account email setting can not be changed by me. I have addressed this issue as well. Chase has failed to resolve any communication issues I have brought to their attention. Chase is innately aware of the issue as I had a XXXX hour phone call with a supervisor named XXXX from missouri who eventually just dumped the call.
Company Response:
State: FL
Zip: 325XX
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Getting a loan or lease
Subissue: Loan opened without my consent or knowledge
Consumer Complaint: On XX/XX/XXXX, I entered into a vehicle loan with XXXX XXXX XXXX as a co-signer on a vehicle loan for an acquaintance of mine that needed help with getting a loan. A XXXX XXXX XXXX was purchased at XXXX XXXX XXXX in XXXX, ND. The loan was in excess of {$23000.00} and was for 60 months. The other party on the loan had the vehicle from XXXX, it was repossessed in late XXXX, and never made any payments. At the time of the loan, I was not mentally or emotionally well and also was not cognitively aware of all of what was happening and did end up hospitalized after this as a result of my poor health. I do have a history of XXXX XXXX XXXX, financial mismanagement due to my brain injury and other mental health and physical health disorders including XXXX and XXXX. I did file a fraud claim with XXXX XXXX, but it was denied. I also filed a vulnerable adult report with XXXX XXXX XXXX XXXX, XXXX XXXX, MN ; but was told it did not meet the criteria of financial exploitation. The vehicle was eventually repossessed, and I am actively working with XXXX XXXX to rectify this situation. I am able to provide more detailed medical information to show that, at the time of entering into this loan agreement, I was mentally and cognitively unable to understand the situation.
Company Response:
State: MN
Zip: 56560
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: THE ACCOUNT ENDING XXXX HAS BEEN PAID BUT IT IS STILL ON MY CREDIT REPORT AND HURTING MY CREDIT REPORT. PREVIOUSLY I HAVE SUBMITTED MY COMPLAINT OF BEING A VICTIM OF IDENTITY THEFT. BUT YOU HAVE DECLINED MY REQUEST. NOW ITS BEEN PAID OFF I REQUEST TO DELETE THE ACCOUNT FROM MY CREDIT REPORT DUE TO IDENTITY THEFT. THE INFORMATION YOU ARE REPORTING ARE INCORRECT.
Company Response:
State: CA
Zip: 90005
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: The Chase Sapphire Preferred credit card is advertised to include an annual {$50.00} statement credit when booking a hotel within the Chase Travel portal. I booked a hotel stay within their portal on XX/XX/XXXX and have yet to receive the {$50.00} statement credit. I contacted Chase at XXXX on XX/XX/XXXX and XX/XX/XXXX and via secure messages on XX/XX/XXXX to inquire about this. On XX/XX/XXXX, I was advised that they had no idea why there was no credit ( and stated they typically post within 48 hours of booking the stay ) and that a research ticket would be opened and I'd receive information via USPS in 5-10 days. No information was received. When I contacted on XX/XX/XXXX, I was transferred multiple times and eventually an escalation ticket was created with information to be provided within 48 hours. As of XX/XX/XXXX I still have no information and no statement credit.
Company Response:
State: TX
Zip: 774XX
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: I responded to an email by XXXX, called the number and spoke to a person named XXXX at XXXX. He immediately got onto my computer wanting to refund me even though the XXXX were not mine. At that time, he also told me that I owed XXXX XXXXXXXX XXXX and that I needed to send this money immediately. He showed me the XXXX in my account and proceeded to wire the XXXX to a XXXX XXXX. I was also told I was not permitted to go onto my Chase account, call Chase and to keep my computer on at all times. The next day, XXXX contacts me by phone and email saying that I have committed a financial violation and was receiving a penalty in the amount of XXXX.He told me that he and his legal team met the previous evening would send me the amount of XXXX but i had to wire the XXXX to XXXX. He was able to show me the XXXX in my account. Since it was such a large amount, i needed to go to the nearest Chase to do so. I was threatened by XXXX to myself and family if this was not done immediately. I was terrified and complied with his demand. I continued to receive constant calls from XXXX as to the status of the money along with continuous threats. Within the next XXXX XXXX XXXX, I needed to make a payment to my chase XXXX. I disobeyed XXXXXXXX XXXX demands and went onto my Chase account. That was when I found out the XXXX XXXX were taken from my HELOC account. I then called Chase to tell them what happened and contacted the local police dept. The following morning I went to Chase for them to cancel the wires. I also filed reports with IC3, FTC, NYS Attorney General. Dealing with Chase is impossible, they will not let me know what steps they have taken to try to get this money back. have proof of all emails, screen shots and reports that were filed. I am an honest person who is XXXX XXXX XXXX and has a very good credit score and would never file reports that were not true since this is a felony to do so.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I pay my credit card off in full every month by automatically drafting from my checking account. Because of an issue with the software they ( Chase ) use - it was updating at the time of the draft- it did not properly draft on the XXXX of XXXX, the money was returned to my checking account. three days later they drafted again. For some reason the amount they drafted ( {$16000.00} ) was accounted for as a purchase. I can only assume this was due to them returning the payment. I am being charged for a credit card bill of {$29000.00} when it should be {$16000.00} less. What should be an easy issue to clarify appears to be something beyond the capabilities of whomever at Chase has reviewed this matter. I have spoken to 4 different customer service reps and 2 supervisors, spent hours on hold, and requested that someone who could analyze my situation call me. What I received was letter that read Im writing because you told us that you would like your credit card account reviewed to insure your credit card statements are correct. XXXX, we are happy to tell you that we reviewed your credit card statements at your request and found them to be correct. Im sorry for the delay in receiving a response. The letter was signed Card Services. No explanation, no person to refer to or make inquiries, no call, as was requested from the department that was to clarify this situation. As one who has been in customer service most of my professional life it is amazing to me that this company is able to operate and thrive with a complete and utter disregard for their customers.
Company Response:
State: PA
Zip: 16801
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My name is XXXX XXXX my debit card ending in XXXX isnt working right right it keeping getting declined online and stuff my account number is XXXX and my online bank username is XXXX please also update my number on it to XXXX because the phone support wont help me fix my issue with my declined card or update my number please do both if you see any restrictions or blocks on the account please remove them please contact me at XXXX about complaint.
Company Response:
State: PA
Zip: 17057
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2023 my bank accounts were hacked into. I left work to Chase bank to report this incident. The bank officer explained that a phone call for a bank card replacement had been made by someone in Florida. So the bank mailed it out.. received absolutely no alerts from my bank as to the card being issued, nor the transactions and transfers that were taking place!!!! The bank officer closed all my hacked accounts and ordered new bank cards and accounts for me. I was reimbursed the fraudulent transactions. I was then notified that only partial transactions would be approved and the other monies would be deducted from my account. I sent a fax letter explaining that I never requested any replacement bank card to be issued!!! I also explained how could I make these transactions in Florida when I was at home in XXXX CA. I explained that I was at my place of employment and the at my Bank the morning of the transactions. The fraud department didnt care! They need more information but wouldnt say what information they needed.
Company Response:
State: CA
Zip: 93309
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I contacted Chase bank about my checking account and credit card accounts I have had with them for years. I requested the account statements for the checking account and XXXX credit cards from XXXX XXXX XXXX. I requested a research inquiry into the matter as they claimed that statements beyond XXXX years are not available. I escalated the issue and they refused to do further research and they close off the inquiry. I used to work for XXXX XXXX XXXX and statements are archived on the backend systems. Although not available to customers online, the statements still exist in the system past the XXXX year mark. I am requesting and the full account statement history be sent to me from inception for the checking and XXXX credit card accounts as I specified in my original communication with Chase.
Company Response:
State: WA
Zip: 98004
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A