JPMORGAN CHASE & CO.


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"Products" offered by JPMORGAN CHASE & CO. with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Debt or credit management - Mortgage modification or foreclosure avoid
Debt or credit management - Student loan debt relief
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Manufactured home loan
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Pawn loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Tax refund anticipation loan or check
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - Electronic Benefit Transfer / EBT card
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - ID prepaid card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 8120010

Date Received: 2024-01-07

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: XX/XX/XXXX Account # XXXX NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT RE : Failure to Properly Validate Debt This is my second notice advising your office that youre in violation of Fair Debt Collection Practices and 12 CFR 1006.34c and 15 USC 1681. On [ XX/XX/XXXX ] you received my notice for validation of Debts pursuant 12 CFR 1006.34c and with the appropriate information to validate alleged debt. It has been over 30 days and you have not responded with the requested information that is required by law. The Fair Debt Collections Practices Act and Fair Credit Reporting Act requires your response with 30 days of receipt of the dispute. I have not received proper response of validating the alleged debt from your company. This is deliberate violation of my consumer rights. 15 USC 1692c ( c ) Ceasing communication. If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt. If proper validation of this alleged debt is not provided within 30 calendar days of receiving previous notice, I assume this alleged debt to be invalid and you shall delete this account and stop all collection activities regarding this account. Furthermore, you do not have any jurisdiction or authority to even collect on this alleged debt. FDCPA 811 [ 15USC Any reporting of this alleged debt to any consumer reporting agency will be taken as an attempt to collect on an alleged debt that not only is fraudulent, but you have no legal right to collect on! FDCPA 813 [ 15USC1692k ] Civil liability ( a ) Amount of damages ( b ) Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of -- ( c ) ( 1 ) any actual damage sustained by such person as a result of such failure. ( d ) ( 2 ) ( A ) in the case of any action by an individual, such additional damages as the court may allow, but not exceeding {$1000.00}. IN SUMMARY Please do not reply stating you have already responded to my previous dispute. If you can not show proof by confirmation of receipt and or confirmation # with my correct address. Then your office have failed to respond with validation request 30 calendar days from the date of my last receipt. Please remove account from consumer report for failure to validate DEBT. All references to this account in question must be deleted and completely removed from my credit file and a copy of such deletion request shall be sent to me immediately. In event of non-compliance, I reserve the right to file complaints of violations with appropriate State Attorney, CFPB and XXXX Verify that you know and understand that contacting me again after receipt of this notice without providing procedurally proper validation of the debt constitutes the use of the interstate communications in a scheme of fraud by advancing a writing, which you know is false with the intention that others rely on the written communication to their detriment a violation of United States Code Title 18 Part 1 chapter 63 S 1341 Yours truly, XXXX XXXX CC : XXXX XXXX XXXX XXXX ( All Rights Reserved ) FWD : Consumer Financial Protection Bureau XXXX XXXX XXXX

Company Response:

State: NV

Zip: 89044

Submitted Via: Web

Date Sent: 2024-01-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8119723

Date Received: 2024-01-06

Issue: Closing an account

Subissue: Company closed your account

Consumer Complaint: My checking account in Chase ( XXXX ) was closed by Chase suddenly without any reason in XX/XX/2023. All my money is in the account and it caused me a lot of problems in living and studying. I connected them for many times to ask my remained money back, and they said they will give me check within 15 days. But after 4 month, they didn't give me the check. I really need the money ( {$4500.00} ) to pay for my rent and tuition. So I hope you can help me to ask them to give my money back. My address to receive the check is : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, MD, XXXX. Thank you.

Company Response:

State: MD

Zip: 21202

Submitted Via: Web

Date Sent: 2024-01-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8119474

Date Received: 2024-01-07

Issue: Closing an account

Subissue: Funds not received from closed account

Consumer Complaint: In XX/XX/2023, Chase decided to end relationship with me with no reason. In XX/XX/2023, Chase closed both my saving and checking account, and at that time they told me they will send me the check about the money in both accounts within 10 business days, but it already 20 days gone. I called them everyday, and they just can't give me a clear day to give me the check just told me their department is investigating. I am an XXXX XXXX here, this really give a a big trouble without those amount of money, nearly {$4400.00}. Please return the check as soon as possible!!! Time has already passed 4 months, what the chase need to review, everytime they told me under review but can't tell me the exact date they give my money back! That's really upset and XXXX! Pay my money back as soon as possible!!!! Without that money, due to I am still a XXXX, I can't survive! I strongly consider to hire a lawyer to deal with that problem!!!

Company Response:

State: GA

Zip: 30309

Submitted Via: Web

Date Sent: 2024-01-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8119449

Date Received: 2024-01-07

Issue: Getting a credit card

Subissue: Card opened without my consent or knowledge

Consumer Complaint: Around XXXX the Chase app approved credit card even thou I never asked for credit card. and now my score is effected they told me to call the 3 credit bureaus to let them know about fraud and one of them said i need to report here.

Company Response:

State: NY

Zip: 10314

Submitted Via: Web

Date Sent: 2024-01-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8119440

Date Received: 2024-01-07

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: Dear Chase, As a XXXX family, we are disappointed by your recent actions. There have been numerous violations regarding XXXX credits and fraud that you have failed to address in a timely manner. It doesn't seem you claim that a second account linked to our home is associated with us. We will inform the attorney general and other authorities about your discrimination against XXXX credits and your unhelpful response. We have provided all the necessary information, including the police report and XXXX documents, but you have not helped us in any way. Your letter today isn't significant since you have handled our case poorly. We will file another complaint to the FTC and CFPB regarding your refusal to acknowledge and resolve the fraud. We have been victims of the Marriott data breach and the text message scam. Because of your claim to have acknowledged the cease, you still call us daily, which we have saved on our phone. You sent us a letter stating that this account was closed and opened several times. We have received fraud text links that were used to access already opened accounts and hack into them. Although there may have been some changes, I asked you to freeze this account many months ago before I was hospitalized, but you didn't. This account was left vulnerable and repeatedly accessed. It is now beyond the acceptable time to resolve the billing problems, and you are trying to start over, which is unacceptable. This account was linked to the other account associated with our household and was also accessed and managed with fraudulent activity. We would like you to close and resolve this account before the year 's end so everything can be done. We do not want to file complaints ; we want this issue fixed, but we will do so if necessary. Sincerely, XXXX XXXX

Company Response:

State: CA

Zip: 93065

Submitted Via: Web

Date Sent: 2024-01-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8119419

Date Received: 2024-01-07

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: Dear Chase, As a XXXX family, we are disappointed by your recent actions. There have been numerous violations regarding XXXX credits and fraud that you have failed to address in a timely manner. It doesn't seem you claim that a second account linked to our home is associated with us. We will inform the attorney general and other authorities about your discrimination against XXXX credits and your unhelpful response. We have provided all the necessary information, including the police report and XXXX documents, but you have not helped us in any way. Your letter today isn't significant since you have handled our case poorly. We will file another complaint to the FTC and CFPB regarding your refusal to acknowledge and resolve the fraud. We have been victims of the Marriott data breach and the text message scam. Because of your claim to have acknowledged the cease, you still call us daily, which we have saved on our phone. You sent us a letter stating that this account was closed and opened several times. We have received fraud text links that were used to access already opened accounts and hack into them. Although there may have been some changes, I asked you to freeze this account many months ago before I was hospitalized, but you didn't. This account was left vulnerable and repeatedly accessed. It is now beyond the acceptable time to resolve the billing problems, and you are trying to start over, which is unacceptable. This account was linked to the other account associated with our household and was also accessed and managed with fraudulent activity. We would like you to close and resolve this account before the year 's end so everything can be done. We do not want to file complaints ; we want this issue fixed, but we will do so if necessary. Sincerely, XXXX XXXX

Company Response:

State: CA

Zip: 93065

Submitted Via: Web

Date Sent: 2024-01-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8119027

Date Received: 2024-01-07

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: I didn't ask any loan from this company

Company Response:

State: IL

Zip: 60659

Submitted Via: Web

Date Sent: 2024-01-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8119016

Date Received: 2024-01-07

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: Hello i didn't try to get credit from that company.

Company Response:

State: IL

Zip: 60659

Submitted Via: Web

Date Sent: 2024-01-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8118883

Date Received: 2024-01-07

Issue: Unexpected fees

Subissue:

Consumer Complaint: I have information on my credit score that I did not sign up for. There are inquiries for loans that I did not sign up for. I have all of the information I can send you pictures.

Company Response:

State: SC

Zip: 29841

Submitted Via: Web

Date Sent: 2024-01-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8118671

Date Received: 2024-01-07

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: JP Morgan Chase entered into a consumer agreement with me and did not inform me of my right to rescind, or my right to opt out and did in fact reported to a third party non affiliate. Their terms and condition say they do not provide my information to third party non-affiliates. they violated their own terms and condition when they shared my information with the credit reporting agencies ( XXXX, XXXX, XXXX ). Additionally, they provided no opt out notice as per 12 CFR 332.9. This action violates : The Privacy Act of 1974 16 CFR 313 and all applicable subsections 15 USC 6802 15 USC 6803 15 USC 6804 15 USC 6805 16 CFR 433 Violations occurred in the year XXXX for the month of XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX Violations occurred in the year XXXX for the month of XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX

Company Response:

State: NY

Zip: 11208

Submitted Via: Web

Date Sent: 2024-01-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.