Date Received: 2024-01-08
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: Despite submitting my request on XX/XX/XXXX and JPMCB AUTO acknowledging receipt on XX/XX/XXXX, I have yet to receive any form of correspondence or information as of today, XX/XX/XXXX. The specific account details associated with this dispute are as follows : Account : JPMCB AUTO Account Number : XXXX Date Opened : XXXX/XXXX/XXXX I demand an immediate and aggressive investigation into JPMCB AUTO 's blatant refusal to provide the requested information. This failure to comply with my rights demands swift and decisive action on your part. I expect you to exert your authority and forceful measures to rectify this situation immediately.
Company Response:
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Dear Sir or Madam, I hope this message finds you well. I am writing to express my concerns regarding a refund from a closed account with Chase Bank. On XX/XX/XXXX of last year, my checking account was unexpectedly closed by Chase. I was not provided with any explanation for this action. Following the closure, I contacted their customer service and visited the bank in person on four separate occasions. Each time, I was informed that no details could be provided regarding the reason for the account closure. However, I was assured that the remaining balance of approximately {$900.00} would be refunded within one month. In XXXX, I received a statement confirming the closure of my account. Despite this, it has now been over five months, and I have yet to receive the promised refund. I have made several attempts to contact the bank, both through phone calls and in-person visits. Each time, I have been told that the refund is being processed and to patiently await its arrival. This delay has placed me in a precarious financial situation, as I am relying on these funds to pay my rent for the upcoming month. I kindly request your immediate attention to this matter and would appreciate a prompt resolution. Thank you for your time and assistance. Sincerely, XXXX
Company Response:
State: MD
Zip: 21218
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hello I deposited cash money all {$100.00} bills XXXX bills in the atm CHASE branch machine today. It took my money but it print received to give them a call there was an error. When I called they check the system they said there arent any money showed. I said please check the Camera I even counted it before put it in, they said they cant. Im very headache right now. It is a lot of money and it seems they dont want to take any responsibility.
Company Response:
State: CA
Zip: 91387
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Dear Government Department, I trust this message finds you well. I am writing to bring to your attention a discrepancy in the promotional offer I received upon opening a Chase Amazon Prime credit card on XX/XX/. At the time of opening my account, there was a promotion in place entitling new users to a {$60.00} gift card. I promptly received the allocated gift card amount as per the initial promotion. However, shortly thereafter, the promotion was revised, and new applicants were offered a {$100.00} gift card. I have made attempts to address this matter directly with Amazon, but unfortunately, there seems to be no avenue for escalation regarding promotions associated with their specific credit cards through Chase. I kindly request your assistance in facilitating the adjustment of the promotional offer to reflect the current {$100.00} promotion. I believe it is only fair that I receive the {$40.00} difference, as I received a significantly lower benefit compared to those applying for the same exact card under the revised promotion. Thank you for your attention to this matter. I appreciate your assistance in resolving this issue promptly.
Company Response:
State: OH
Zip: 43402
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Chase said they sent me a request for information for my Chase XXXX XXXX by mail that I did not receive. Because I didn't respond to my letter, they closed my account. I did not realize it was closed until more than 30 days had gone by, and because of this they say my approximately XXXX Chase Ultimate Rewards points that I had earned had been forfeited. I would just like them back.
Company Response:
State: NY
Zip: 11231
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I hope this message finds you well. I am writing to bring to your attention a matter of significant concern involving a financial transaction with Chase Bank that requires immediate intervention. Recently, I received a cheque in the amount of {$24000.00} from a colleague, whose account at XXXX Bank was closed. The payee company is XXXX XXXX XXXX, an associate of ours. Due to the absence of an alternative bank account in the United States, they requested that I deposit the cheque into my XXXX account at CHASE to facilitate the retrieval of funds. Subsequently, I successfully deposited the cheque, and the system credited the funds to my account. Regrettably, XXXX day after the funds were credited, Chase Bank froze my accounts, asserting that they would remain restricted until the issuer of the cheque ( whose account is now closed ) initiates a request for the funds. Upon my colleague 's request to XXXX Bank ( XXXX XXXX ) for such action, they declined, stating that the account has already been closed and the funds have been disbursed. In summary, the {$24000.00} is currently held by Chase Bank under my XXXX account ( Company B ). Chase Bank insists that the funds will only be released once they can verify the legitimacy of the transaction from Company A to Company B. Given the urgency and complexity of this matter, I kindly request your prompt assistance in facilitating the resolution of this issue. Your guidance and intervention would be greatly appreciated in unlocking the frozen funds at Chase Bank. Thank you for your immediate attention to this matter. Please feel free to contact me if any further clarification is required.
Company Response:
State: FL
Zip: 33173
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: We both did not go to any of the listed establishments, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: MI
Zip: 49015
Submitted Via: Web
Date Sent: 2024-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: An individual that I know named XXXX XXXX asked me on XX/XX/2023 if she could Send me some money on XXXX and if I could XXXX her the exact amount back. From that date until XX/XX/2023 this was done XXXX different times. Before I sent the money to her over XXXX I always made sure I had the money in my XXXX first. She then on XX/XX/2023 had her bank issue a chargeback on all XXXX transactions at once. I believe her bank to be XXXX. The reason this is so ludicrous is because she already had the money that she sent to me on XXXX immediately sent back to her with XXXX. When she issued these XXXX chargebacks it illegally stole {$2700.00} dollars from me instantly. The XXXX is that XXXX XXXX lives in California and I dont know any more than that. XXXX XXXX was planning on trying to scam me as long as her bank did not investigate. Well they didn't! Had someone actually looked at these transactions they would have seen they were on XXXX. The problem is you CAN NOT send money on XXXX WITHOUT a XXXX digit pin number. Even if the bank thought that these were charges made with XXXX XXXX ' XXXX debit card they still could not have been made WITHOUT the XXXX digit pin. I have pictures and text messages backing up everything i have written here. XXXX shears lied to her bank and all XXXX of these chargebacks are XXXX percent illegal. I have filed a police report where I live with the XXXX Police Department. The screenshot with the case number will be sent as a picture as well as all the transactions she reversed on my XXXX and anything else i think is relevant. My XXXX account is $ flexbonemoney. This money was taken from my XXXX. I had {$2200.00} on my XXXX balance. All of that was taken and then left my XXXX $ XXXX in the negative. After that it billed my XXXX XXXX card on file for an additional {$550.00}. Although this trasaction happened through XXXX I talked to XXXX different people at XXXX. All of them told me the same thing. A bank issued this chargeback, and they had no choice but to refund the money. So the company at fault here is NOT XXXX. The Company at fault is THE BANK who did these XXXX illegal chargebacks. I believe XXXX of the screenshots I sent shows the sender 's Bank and says XXXX on it.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-07
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In XXXX of 2022, I was offered an XXXX XXXX XXXX XXXX as a XXXX lease for $ XXXX + taxes. I was sent online documents to sign and I did however once the paper copies showed up, I learned that the dealership added a tire and wheel package for {$4900.00} which I did not agree to as well as changed the lease duration to XXXX. This ended up making my payment nearly {$3000.00} ; 20 % higher than what was agreed. I do not like dealerships that do bait and switches and I told them I was no longer intersted in the car and I was travelling and did not want to deal with nonsense. Instead of cancelling the deal, the dealership sent me a demand letter from their attorney. I told them to pound sand. What sort of dealership does this? I have the texts between my son and the dealership where we brought up concern of the lease duration changing and the dealership said to sign and we can change it tomorrow as they had to meet monthly quotas. I did not and have not taken delivery, paid the down payment ( only the deposit ), and did not sign any of the registration paperwork and will not be purchasing this car. I cancelled the deal almost 2 months ago and Chase auto needs to stop reporting this car on my credit.
Company Response:
State: KS
Zip: 662XX
Submitted Via: Web
Date Sent: 2024-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-07
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XXXX XXXX XXXX XXXX XXXX someone hacked into my mobile app through Chase and deposited 6 checks into my account four of them only had my first name on them and they were endorsed by a man 's name and this person was not on my bank account Chase went ahead and accepted them never notified me with a fraud alert the same day the hackers went back into my mobile app and disputed four of my car payments Chase went ahead and reversed all four of them never notified me with a fraud alert then the next day the hackers went back into my mobile app and disputed 9 of my XXXX XXXX XXXX XXXX Chase went ahead and reversed all night still no fraud alert that evening I called Chase customer service to ask about my direct deposit through my employer customer service asked me if I was the one that made all those reversal request and deposited those checks I told him no I did not Chase went ahead and froze the account I went in the next day to the branch close the account and opened another account Chase went ahead and told me the account was not closed they restricted it then I received a direct deposit on XXXX XXXX XXXX XXXX XXXX from SSA and a direct deposit with my employer on XXXX XXXX XXXX XXXX Chase went ahead and kept those direct deposits and made me pay for the fraud Chase told me that the deposit done on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX was returned they gave me a Trace number to give to my employer she Trace the return my employer went ahead and traced it and told me that it was never returned Chase has not credited that deposit it was deposited on XXXX XXXX XXXX XXXX I was told that all those reversals we're going to be sent back to my car lender company the name is XXXX and XXXX credit card company XXXX at the chase executive office that they were sent back I have been on the phone with both of the companies and they were never sent back Chase went ahead and closed my account once those two direct deposits were made never notified me of closing my account because of them taking my Social Security SSA payment and my direct deposit with my employer I could not pay rent so I got evicted from my apartment she still has not credited my account for that direct deposit for my employer deposited on the on the XXXX XXXX XXXX I have been on the phone with them everyday it has been over 60 days since this has happened it's affected my life because now I'm homeless this stress of talking to them everyday every time I speak to somebody in the claims department at Chase I'm being told different things every time the stress has caused XXXX XXXX and I want this problem resolved
Company Response:
State: AZ
Zip: 85016
Submitted Via: Web
Date Sent: 2024-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A