Date Received: 2023-09-13
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Overview : Chase can not prevent continued fraudulent charges on my account since XXXX, Chase can not provide total amount of fraudulent charges. Chase can not verify if fraudulent charges and interest have been refunded. Chase can not lock my account. In XXXX of XXXX during covid, I noticed that my chase XXXX card had fraudulent charges. Upon contacting Chase, they told me that it was a prime membership fee linked to another person 's prime account ; they would not tell me the name of this person. they promised to refund the charges plus interest and issued me a new card. I trusted them. In XXXX of XXXX, I again noticed fraudulent charges. The charges had continued since XXXX. Chase promised again to refund the total charges but could not tell me the complete total, it was near {$1000.00}. Chase issued me another card. In XXXX I received a confusing call from their claims department telling me they could only refund a partial amount and they would close the claim. I appealed this over the phone and told them I wanted 100 % refund of the fraudulent charges plus interest. On XX/XX/XXXX, ANOTHER fraudulent charge was made. Chase promised to LOCK my account, delete the digital wallet from everywhere and issued me another new card. I have not activated this card. The new card showed up in my XXXX XXXX I did not add the card. XXXX purchases are being permitted on this new account. when I called the customer service representatives just keep transferring me around. they are unwilling to help me. they tell me they can not tell me the total of fraudulent charges. Chase can not assure me that all charges have been refunded Chase will not tell me if they can prevent continued fraud.
Company Response:
State: AR
Zip: 72701
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I made a cash deposit of {$970.00} at the atm located XXXX XXXX XXXX XXXX XXXX on XX/XX/2023. The atm jammed and did not deposit my money into my account. I filed an atm dispute claim and got denied. I took this all the way up and my claim was still denied. They stated that on the letter they sent me there was no error and there was because my money was never deposited into my account. I have a recipe of proof. And they still denied my claim. This is unethical and theft.
Company Response:
State: SC
Zip: 29456
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: I have been a good Chase client for many years and run all of my business transactions through business checking or my chase credit card. Last Friday, XX/XX/XXXX, I went to my regular branch at XXXX XXXX XXXX XXXX to deposit two checks for {$22000.00} and {$5000.00} totaling {$27000.00}. When I approached the teller, I was met with XXXX XXXX, visiting branch manager. Instead of depositing my checks at the counter, he walked me over to the ATM machine and put them in my account that way. I objected but he insisted. I was a little put out because I could have done that myself at an ATM much closer to my office. Sure enough both checks were rejected, which I did not know until the following day when the money wasnt in my account. No one could help me over the phone so I canceled an appointment nd returned to the branch and spoke with XXXX XXXX. He was not particularly helpful and said I needed to wait 7-10 business days for the checks to be returned to me. When I asked him what was wrong with the checks that HE deposited into the ATM, I pointed at him, emphasizing that it was him who received the checks from me. He became very agitated and told me not to point at him so of course I moved my hand. He became loud and aggressive and gestured to the security guard to escort me out of the bank. The security guard grabbed my arm, which is a whole other issue and embarrassed me in front of a bank full of people. I left the bank. I have been a part of this community for 30 years and do a lot of business in XXXX XXXX county. It was mortifying to be treated like a common criminal. Nonetheless- I left and finally got a customer service rep to explain to me that the checks were not filled out properly, a simple mistake that would have been caught by a teller had XXXX XXXX had not flexed his authority and insisted on putting them blindly into the ATM. As much as this all inconvenienced me, I had no intention of filing a complaint and just decided to use a different branch in the future. Fast forward to Saturday afternoon and my business credit card didnt work at the gas station. I am still grateful it was just that and not an embarrassing situation with a valued vendor. Another lengthy phone call to Chase, on a weekend, and I was finally put in touch with XXXX who said my business credit card had been CLOSED and the note attached claimed it was because of my behavior in the branch. So, after being treated abominably by your XXXX XXXX, he took it one step further by intruding himself into my credit card account WHICH HAD NOTHING TO DO WITH THE TRANSACTION THAT GOT HIM SO MAD AT ME. My credit card account is not controlled at that branch and in no way under the authority of XXXX XXXX and his violation of that account is the most egregious misconduct I have ever encountered at a financial institution. My credit is not his to sabotage. I was in finance for many year and can only compare what he did to canceling a clients life insurance policy because I didnt agree with how that client invested their IRA account. I was referred to a representative at the Chase banking fraud dept. who further advised me that the note on my account said it was closed due to a lost or stolen credit card which is a blatant lie. So XXXX XXXX either filed a false report on my behalf OR committed identify theft by claiming to be me when canceling the account. I am so outraged by this sequence of events that I can not adequately begin to determine what I need to do to keep my money safe. Obviously I have to clear out my Chase accounts and move to another bank, at great inconvenience to myself and my staff. But then I realized that doesnt solve the problem of XXXX XXXX XXXX He has violated the trust that has been placed in him by me, my employees as well as every other customer at every branch he manages. I am not keeping my money at the mercy of his criminal activities. He is a bully and a horrible representative for Chase. I once again have to take time out of my busy day to try to fix what he did. I will go as far over XXXX XXXX head as is necessary. And then I expect a formal apology from Chase and whatever punishment, including termination, that XXXX XXXX deserves.
Company Response:
State: FL
Zip: 33401
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: For Years beginning in the year XXXX, I had service with XXXX XXXX. I always called in my monthly payment and I was asked each time if I authorized payment. I then closed my storage and account. XXXX XXXX then asked if I would make another payment due to cleaning of unit was in dispute. I said NO you can not have anymore funds and that was the end of conversation and I hung up. Chase Bank then allowed money to be removed from my account. I opened a dispute as unauthorized and was given a temporary refund pending outcome of dispute.Chase then made a ruling in favor of XXXX XXXX. I contested this decision over the Phone with Chase Bank and 3 times now have been told that a copy of my authorization would be sent to my address. I have not received any documents to support their claims that I authorized payment. Each time I call Chase I get the runaround. I have suffered from this financial loss. This is theft and fraud. XXXX XXXX, Address : XXXX XXXX XXXX XXXX, XXXX, FL XXXX Phone : ( XXXX ) XXXX Please Help me get my money back. Thank You. My mother once asked what " Chase '' in Chase Bank stood for and I told her that " Chase is what you will have to do to get your money ''. I was right. Uploaded are Chase account. #. XXXX XXXX lease ( face sheet ). ( Note Could not upload )
Company Response:
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am writing to complain to JPMCB HOME about the reported data on my credit file that is not certifiably compliant, proven valid, or documented as fully true and physically verified. My address is XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX, and my name is XXXX XXXX. My birthdate is XXXX, and my social security number 's last four digits are XXXX. The FTC report numbers related with this complaint are XXXX and XXXX have recognized likely duplicitous and unquestionably dubious protest announced requests on my credit record that have no allowable or approval made by my individual of choice. As a consumer, I am entitled to demand and/or compel you to remove them as soon as possible within my federal and state consumer and/or civil rights. I am making this consumer complaint and conducting a consumer check to ensure that the particular items you are reporting are in compliance with FACTA Title 1 Section. 151 that unambiguously obliges a described of the modus. This is a proper question of data and announcing.
Company Response:
State: IL
Zip: 605XX
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My debt card and phone were stolen and used to transfer money from others into my checking account ( and from my savings account ) then used my debt card XXXX times at Chase bank atms to withdrawal money. Chase was unable to provide atm footage without a subpoena, and refused to reimburse the claim. I also filed a police report and provided Chase with police documentation proving I was not at the atm during time of withdrawal
Company Response:
State: TX
Zip: 78749
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I was denied credit for an XXXX XXXX XXXX and I believed this to be a matter of discrimination. I was told that I have to much available credit and not enough available credit.
Company Response:
State: LA
Zip: 714XX
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased a Washer and Dryer from XXXX on XX/XX/2023. I purchased appliance installation on both units, as well as old device haul away for the dryer. XXXX sub-contracts delivery and installation to a company called XXXX XXXX. The date of delivery came and the delivery went smoothly, however the company removed from my home my old dryer ( like I paid for ) but also took my old washer ( specifically did not ). This washer was almost brand new as we had just purchased the home and was replaced by the previous owner. I was not home for the delivery. They also were unable to install either appliance and had me schedule a plumber and electrician to come out with no assistance. The two services that were added onto the purchase were both not fulfilled in the manner they should have. I reached out to XXXX immediately and they said they had already disposed of my working washer that they should not have removed. I got on a XXXX live chat and they said they would solve it with XXXX. I reached out to XXXX again and they said that my issue was with XXXX and they would not be able to provide any further assitance. I got on another live chat with XXXX and they said they would investigate how to get my washer back from XXXX even though it was disposed of. XXXX then said that it was an issue for XXXX to handle internally and they would provide me with an update. Needless to say, both companies want to push the blame onto each other and are leaving me with no resolution. I then contacted Chase as I paid using my card in case anything like this went wrong. I know I have a disputable case as XXXX has clearly not provided the services that were purchased, and have not taken accoutability for the taken property ( washer ). Chase said the original transaction was valid ( I don't disagree ) and there is nothing they can do. I re-opened the dispute as they offer dispute options for services/products not received/as advertised, and again Chase sided with XXXX saying that I willingly chose to purchase and that the original transaction was valid. My purchase total was {$1200.00} and my card processed the transaction on XX/XX/2023.
Company Response:
State: MN
Zip: 55128
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/XXXX - I setup a bill pay via Chase.com to pay a vendor from my business account. I have done this many times over the years. Chase processes the request by sending a check to my vendor. Chase sends the check from their secure location with their signature and accounts. The money is pulled from my account. The check Chase sent was XXXX for the amount of {$4500.00} to XXXX XXXX XXXX. XX/XX/XXXX- XXXX XXXX XXXX contacted me to advise they never received the payment. I logged on to Chase.com. The check had cleared and was paid. I downloaded the screenshot of the cashed check that Chase sent directly from their facility. The check appeared to be scrubbed and did not list XXXX XXXX XXXX as the payee. XXXX XXXX XXXX was the new payee on the check with the address listed as XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX, IL XXXX. On the back of the check was XXXX 's signature with the statement, " For XXXX XXXX XXXX Only. '' It appears the check was processed by " XXXX XXXX ( XXXX XXXX, CA ) XXXX XXXX XXXX XXXXXXXX '' on XX/XX/XXXX. XX/XX/XXXX ( Continued ) - I went to my local Chase branch to get their help in resolving the issue. XXXX XXXX XXXX at the XXXX XXXX XXXX spent 2 hours with me putting together the claim to submit to Chase 's fraud department. She assured me it would be taken care of within 90 days. The claim number is XXXX. Chase deposited {$4500.00} into my account stating, " Reversal : Online Payment XXXX. '' XX/XX/XXXX- Chase removed the {$4500.00} from my account stating, " Claim reversal : Online Payment XXXX. '' XX/XX/XXXX - I contacted XXXX XXXX XXXX at Chase via email as well as XXXX XXXX XXXX for explanation as to why they removed the {$4500.00} from my account for my fraud claim. They advised they couldn't assist and it was escalated to a case worker with the branch escalation group. XX/XX/XXXX - I emailed XXXX and XXXX at Chase to see if they had an update. They did not reply. I called the claim phone number for Chase. They advised they'd been sending letters to XXXX XXXX, but they haven't responded so there was nothing Chase could do. I decided that Chase was already passed the 90 day period for fraud claims so I needed to contact XXXX XXXX who deposited the check to try to get the money back myself. I spoke to XXXX at XXXX XXXX at XXXX XXXX. He said he could see Chase filed a claim against them and didn't see any reason it wouldn't be paid out. Their case number was XXXX. XX/XX/XXXX- XX/XX/XXXX - I contacted both XXXX XXXX and Chase many times via their customer service lines. Both of them said there was no action as XXXX XXXX wasn't responding to Chase 's letters so Chase couldn't do anything. XXXX XXXX would often put me on hold when they found out I was calling about the claim then the line would go dead. At one point, I spoke with a kind woman at XXXX XXXX. She could see they closed the claim, but she reopened it and escalated it as she could see the check was fraudulently deposited. She said her managers would be contacting Chase to get this claim sorted. Additionally, when I spoke with a customer service agent with Chase he advised that the situation at Chase was not going well, and I should file a claim against Chase and XXXX XXXX with the Consumer Financial Protection Bureau. XX/XX/XXXX - I went back to my local chase branch to speak with XXXX XXXX. He apologized profusely and said he would internally handle this for me before the end of the week. XX/XX/XXXX- XXXX advised that Chase would not pay out the claim, because XXXX XXXX hadn't paid them. I argued that Chase sent the check themselves, and I use their services to protect myself from fraud. He agreed and advised that I file a claim against Chase and XXXX XXXX with the Consumer Financial Protection Bureau. XX/XX/XXXX ( Continued ) - I emailed and called XXXX XXXX at Chase. She is the XXXX XXXX of Chase XXXX Banking in XXXX XXXX. I explained to her the situation. She said she would help. She asked me to file a police report as well as file a report with the FBI. XX/XX/XXXX - I filed a claim with the XXXX XXXX Police Department. The claim is XXXX. I also filed a claim with the FBI per XXXX 's request. XX/XX/XXXX- XX/XX/XXXX- XXXX passed me off to XXXX XXXX XXXX. We played phone tag and emailed. He said he would keep escalating. I emailed he and XXXX several times. They have stopped answering. He told me to call a man named XXXX. I called and left him a voicemail, but I didn't get anywhere with him either. XX/XX/XXXX - I emailed a XXXX XXXXXXXX XXXX to XXXX and XXXX that showed that XXXX XXXX XXXX was arrested again this spring for check fraud. I was hoping this would help them pay the claim by showing he was arrested. They didn't even answer my email.
Company Response:
State: MI
Zip: 48390
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Fraudulent charges from XXXX were made on my account in the amount of {$29.00} on XX/XX/23 and XX/XX/23. The fraud was verified to be true but Chase Bank refuses to credit my account because they said it was past the 60 days. I reported it as soon as I recognized the fraud happened.
Company Response:
State: FL
Zip: 34953
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A