Date Received: 2023-09-21
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I was shopping for a new business credit card. I reached out to my current lenders before making a decision. I called CHASE, Spoke with four of their representatives, about the details, rewards, my options and to confirm the terms and conditions, before applying and receiving approval. After noticing that I was given more than one misleading statement, that influenced my decision on choosing the right card, I called and was directed to a supervisor. After informing the supervisor, I was hopeful that the matter could be resolved, or some type of resolution. The supervisor hung-up, while I was still talking, twice. The supervisor downplayed the entire situation, racially profiled and was very discriminatory, towards me.
Company Response:
State: TX
Zip: 77006
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: A personal check that I mailed via a XXXX mail drop on XX/XX/2022, was subsequently stolen and cashed. It was cashed on that same day after the thief changed the name on the check as to who is was made out to. When I wrote the check, it was made out to XXXX XXXX XXXX XXXX XXXX XXXX. I had no reason to think that there was anything amiss with my check until approximately 2 months later when the bookkeeping firm that should have received my check, emailed me to say that they had never received my HOA dues for XX/XX/2022. I had no idea what they were talking about. I checked my bank statement. It showed the check # XXXX having been cashed on XX/XX/2022 for {$820.00}. The transaction looked exactly as it had looked every month for a number of years. It was only when I clicked on the small check icon and opened the check view, that I realized that someone had changed the Name on the check and cashed it. It was at this point that I contacted Chase to let them know what had occurred. I went into my local Chase bank that day to get things straightened out. I was told that I would have to make an appointment and to come back the following day. When I returned the following day, my current checking account was closed and a new one opened. I contacted Chase on several occasions about this matter. They kept telling me that they could not reimburse my checking account for the {$820.00} because I did not report the issue within their 30 day timeline. I told them, repeatedly, that I didnt know it had occurred until my XXXX bookkeeping company contacted me approximately 2 months after the check had been cashed. They didnt care that I didnt know it had occurred within their 30 day period. I called them 3 times only to get the same reply each time. I received a letter from them on XX/XX/2022. It stated : Your claim has been denied because your time frame to request reimbursement has passed. As I mentioned previously, the transaction on my online statement looked identical to every other transaction that I had made with my XXXX company. The thief did not change the check number or the dollar amount. Therefore, I had no reason to think that anything amiss had occurred. I have been a customer of Chase Bank for over 50 years. I am appalled that they will not cover the {$820.00}.
Company Response:
State: OR
Zip: 97225
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I received a solicitation to open checking and savings accounts at Chase in order to qualify for a {$900.00} bonus. In order to receive that bonus I need to deposit $ XXXX into the savings account. I added my external account and verified that account for use via micro deposits and scheduled a transfer on XX/XX/XXXX to meet the requirements of the advertised bonus. I got a confirmation screen with a green check and thought I had completed the terms required to receive the bonus. I realized that something was wrong with the transfer after a few days when the money wasn't in the account. I didn't receive any notification that my transfer was rejected. I had to go through my transfer history and click for more details to find the message that " We rejected this transfer. Please contact us if you need more info. '' I tried on several subsequent occasions to make the transfer but each time my transfer was rejected. I called the chase phone number on XX/XX/XXXX and confirmed via a one time pin to my phone number on file at which point the agent told me that if I tried to schedule a transfer after I had completed that verification it would go through. Unfortunately my transfers continued to fail. After several additional attempts I called Chase again on XX/XX/XXXX. I talked to the fraud department who couldn't identify any issues with the account and was transferred to the external account team where I again went through verification via one time pin. I stated that I had done this before and asked if that it did not actually work to enable me to make my transfer. Still, I completed the verification and asked if there was any additional level of support or verification I could do in order to actually get transfers completed. The agent advised that there was nothing else that could be done. I asked if I could speak to the next level of support and she transferred me to a supervisor. When taking to the supervisor I asked if there was any way to actually ensure that my transfer would go through and was told that I could not initiate a transfer from an external account within the chase app and that this capability was being shut down. XXXX presented were sending a wire or depositing a check. I stated that I did not want to pay to send a wire and that I should be able to use ACH to move money into the account and the Chase representative told me again that it was impossible because Chase ( and numerous other banks ) were completely shutting down the capability to initiate XXXX transactions from external accounts. I asked if I could file a complaint and was asked repeatedly what I wanted to complain about because making a transfer from an external account was simply an unsupported activity and so I couldn't file a complaint about it. Eventually the Chase representative said they had filed a complaint and disconnected.
Company Response:
State: OH
Zip: 43085
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was closing on a house last week and my real estate agent calls to let me know how much to send in a wire transfer to the bank. I ask him for the wire instructions and he tells me to check my email for XXXX XXXX, she will provide the instructions. I check my email and follow the instructions from XXXX XXXX the paralegal handing the closing. I sent {$72000.00} via wire transfer from my bank XXXX XXXX to JP Morgan chase bank. I found out later on this was a scam, the email wasnt from the real XXXX XXXX, unfortunately the real XXXX XXXX never sent me wire instructions. I called my bank XXXX immediately to report the wire fraud and was told they issued a swift recall, however I received a message from XXXX shortly after confirming the wire was sent. Funds had been disbursed. I filed police report and fbi report. No one is really investigating as far as I know. I call my bank everyday multiple times a day. The latest news is a hold harmless letter was sent and Chase responded by stating they issued the payee a request to hold funds? What? Why? If its fraudulent dont they freeze the funds and run an investigation? I lost everything including the house and my hard earned money as a XXXX mom struggling to survive as it is.. this is devastating and I cant seem to find any help from the banking institutions on where the money is or what I can do to track it or stop it from leaving the US. Chase fraud department refuses to have any contact with me. I dont understand the process, do I need to get a lawyer to file an injunction on the bank to freeze the funds? Thank you for your help.
Company Response:
State: FL
Zip: 34952
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Almost a months ago I revived a XXXX XXXX payment XXXX I learned can Not be returned. All of a sudden my account is frozen I cant get food for my kids to eat. Because they they wanted the XXXX back. Now Im overdrawn, this is. It a business account a XXXX should not be reversed. This is very wrong of chase. I want my XXXX Back
Company Response:
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: In XXXX of XXXX, I requested a credit line increase with Chase. It was approved and life went on. I was still able to use and pay off my credit card balance each month. On XX/XX/XXXX, I had a purchase for less than {$10.00} declined by Chase. I called in to see why and found out they had set my credit limit to {$0.00} and further violated federal law by failing to notify me of the adverse credit action. Setting my credit limit to {$0.00} affected my credit score as if I had closed a credit account. No one at Chase could or would explain why this happened when they had approved a credit line increase in XXXX. I continued to persist and they finally connected me with their executive office, where I was told it was quite possibly a human keying error when the credit line was being adjusted up. Therefore, Chase basically admitted that they don't have proper financial controls for customers accounts and any person updating credit limits could erroneously set someone's credit limit to {$0.00} or moreover a bad actor could maliciously change customers ' credit limits with zero consequence due to their lack of financial controls to detect these errors. In the least, one would think they would send out notification of the adverse credit action on someone's credit limit - especially in this inflammatory economy where everyday Americans are struggling with the rising cost of living and rely on their credit cards to fill the wage gap.
Company Response:
State: TN
Zip: 385XX
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XXXX An unauthorized charge was made using my debit card for the amount of XXXX. I have called chase bank 3 times regarding this fraudulent charge & they continue to deny my claim when this was not me. I have no knowledge to this amount that was charged to my account.
Company Response:
State: TX
Zip: 78503
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Chase continues to execute predatory practices with their excessive overdraft fees. I received a message from Chase that although my account was overdrawn, I still had time to make a deposit to bring my account positive to avoid overdraft fees. Overdraft fees were still assessed on my account. I requested that the fees be waived so that I could deposit enough money to bring the account positive. Chase refused and even continued to process transactions without funds available in the account. I have never consented to any overdraft protection and numerous times I have requested that no transactions be processed that will cause my account to be overdrawn. I am the sole provider for my family which includes XXXX young children and I budget with very little wiggle room. The overdraft fees assessed will take months to overcome as there is very little disposable income available after basic necessities and obligations are met. These overdraft fees impede my ability to have food on the table and gas in the car. Overdraft fees and the related practices employed by Chase specifically target low-income families and are excessive in nature.
Company Response:
State: CA
Zip: 90404
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair credit reporting act XXXX XXXX XXXX XXXX, has violating my rights 15 USC 1681 section 602 states I have the right to privacy 15 USC 1681 section 604 A, section 2 : it also states consumer reporting agency can not furnished a account without my written instructions 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Company Response:
State: CA
Zip: 91792
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-20
Issue: Took or threatened to take negative or legal action
Subissue: Sued you without properly notifying you of lawsuit
Consumer Complaint: On XX/XX/2023, I sent a letter to an alleged creditor who was sending me letters about a debt I don't recognize that they claim was charged off. In this letter, I requested that I be sent the XXXX form as proof of the charge-off status. I did not receive any response. Previously, on XX/XX/2023, I have sent a request to XXXX asking to verify information concerning the debt, which appeared on my XXXX report ; this information came back as allegedly verified, but the response was incomplete. A subsequent request for production of the method of verification was made on XX/XX/2023 and went unanswered. As a result, on XX/XX/2023 I made my request for the production of the XXXX showing my full name and alleged account number. When I, as an alleged holder of a charged-off debt, request a XXXX form from a party claiming to be a creditor, it is because I may have a reasonable belief that the debt was not validly canceled or that I do not owe taxes on the canceled debt. As an example, debtors may also request a XXXX form if they believe that the creditor already collected the debt, or if they believe that the debt was canceled due to a clerical error. If a party that acts as the creditor receives a request for a XXXX form from an alleged debtor, they should respond to the request promptly and provide the debtor with a copy of the form when required to do so. Federal law does require creditors to produce a XXXX form to a debtor in certain cases ; particularly, a creditor must produce a XXXX form to a debtor if the creditor charges off a debt of {$600.00} or more, as would seem to be the case for me, based on information shown on my XXXX report.
Company Response:
State: VA
Zip: 223XX
Submitted Via: Web
Date Sent: 2023-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A