Date Received: 2023-09-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: -- Original Message -- -- -- -- -- From : XXXX XXXX XXXX To : " XXXX '' XXXX Date : XX/XX/XXXX XXXX XXXX XXXX Subject : NEED YOUR HELP/ XXXX XXXX ignored my email TO XXXX XXXXCHIEF OF STAFF If you recall i sent you an email concerning your wire transfer department never sent me an notice that a wire transfer of {$8000.00} dollars was sent from my checking account on XX/XX/XXXX. I am XXXX XXXX XXXX, living off my Social Security. I have been in constant contact XXXX XXXX ext XXXX Case # XXXX XXXXXXXX She was very courteous but she not the person that can help retrieve my {$8000.00}. I have been a CHASE CLIENT SINCE XXXX. My checking account # XXXX. I am not one who resorts to ATTORNEY 'S. If I institute any legal action for {$8000.00}, bring it to trial I feel that any Jury would award an XXXX XXXX XXXX many PUNITIVE DAMAGES WHICH WOULD BE MORE THAN XXXX HOPING YOU CAN HELP SETTLE THIS MATTER. AS MENTIONED I REPORTED THE CASE TO THE FBI CYBER DIVISION. XXXX XXXX XXXX XXXX ( XXXX ) XXXX
Company Response:
State: NY
Zip: 101XX
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I signed up for the Chase Bonvoy Marriott credit card XX/XX/2023. They were offering a sign on bonus. I was looking forward to getting the points for future stays at your hotels. If I charged {$3000.00} to the credit card in the first 90 days, they would give me XXXX certificates for free nights and one free night yearly. The Marriott credit card never arrived so I was not able to activate it or use it. They billed me {$95.00} for the annual fee immediately upon my signing up for the card and sent me a bill. It was not until I called them and asked where the card was, they informed me that my first bill was past due. I got them to send me a new card and started using it and immediately paid the {$95.00} bill. I charged {$3000.00} in the next XXXX months and waited for my Marriott bonuses to arrive in my Marriott Bonvoy Account. Unfortunately they never did. I then called your customer service and they said to call Chase. Chase said the {$95.00} did not count and therefore I was not eligible to get the sign up bonus as I was just under the {$3000.00} spend. I asked for a special exception as I was so close to the {$3000.00} and they said NO. So I asked for a refund of my {$95.00} and they said they couldn't give me that either. So I asked them to close my account since they did not provide me with the satisfaction and the performance of those terms according to the credit card agreement I then contacted Chase and after a few calls I was told I WOULD get my {$95.00}. After months of not receiving the refund back, I called several more times. The last time I called, I told them I felt like I was getting ghosted. They finally called me back on XXXX and told me that they will not refund my {$95.00} because I did not close it according to their terms.. They record the calls and they claim the can not find the call of the representative that told me I would get my {$95.00} refund. Since Marriott is promoting this card in all their Marriott locations, I would like Marriott to be part of this compliant also. Both will not refund my {$95.00} which I am due because they did not give me what was agreed upon sign up for the card. Chase is very cutthroat with their customers when you have an issue with their credit card. When you complain they close your complaint out in XXXX days and make a determination in their favor. If you complaint to the XXXX about them. They just respond and say you can't get a refund based on their policy. A representative told me I would get a refund and now even though they record all calls they can not find that particular recording. I want my {$95.00} refund. Their policy not to refund a customer who did not get the satisfaction promised is deceitful and misleading. They do not want to give me what was promised to me a refund of my {$95.00}.
Company Response:
State: AZ
Zip: 86401
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: My wife was checking our home email and noticed 2 emails from Chase. One email was notification of changing my contact information, the other stated that the credit card application was pending. I immediately called Chase and spoke with their Fraud department to inform them that I had not applied for a credit card with them. They informed me that the application had been denied and that I should file a Identity Theft claim. I asked them to provide me with the name of the person ( s ) who had applied for the card and was told that I had to send them a letter requesting this information and to include a photograph of either my driving license or passport. I explained that this was ridiculous since I was only asking for information that pertained to my credit. Chase said they would be sending an Identity Theft Kit to our address and it explained all that was needed. I then text a police investigator that is looking into a Scam matter for me, and he said that I should try and get as much information as possible. Luckily we have frozen our credit and also blocked our credit cards, which contributed to the application being denied. I am now filing a complaint with the CFPB.
Company Response:
State: OH
Zip: 45324
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Be advised this is a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g stating your claim is disputed and validation is requested. This is NOT a request for " verification '' or proof of my mailing address, but a request for VALIDATION made pursuant to the above-named Title and Section. I respectfully request your offices provide me with competent evidence that I have any legal obligation to pay you. At this time, I will also inform you that if your offices have reported invalidated information to any of the 3 major credit bureaus ( XXXX, XXXX or XXXX ) this action may constitute fraud under both Federal and State Laws. Due to this fact, if any negative mark is found on any of my credit reports by your company or the company that you represent, I will not hesitate in bringing legal action against you and your client for the following : Violation of the Fair Credit Reporting Act, Violation of the Fair Debt Collection Practices Act, and Defamation of Character. If your offices are able to provide the proper documentation as requested in the following Declaration, I will require at least 30 days to investigate this information, during which time all collection activity must cease and desist. Also, during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with my legal counsel for suit. This includes any listing of any information to a credit reporting repository that could be inaccurate or invalidated. If your office fails to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file, and a copy of such deletion request shall be sent to me immediately. Account number XXXX
Company Response:
State: NY
Zip: 11204
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Call chase Bank after I was affected by a fraud doing XXXX I send the money and after 2 min they call me that they hacked my sisters phone, I try to get myoney back as soon as posible I did the claim but they told me it wasnt possible since XXXX is cash. I blocked everything and got off from XXXX
Company Response:
State: TX
Zip: 77039
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: XX/XX/XXXX : I applied for a CHASE SAPPHIRE XXXX XXXX Credit Card. I was told my application would be reviewed. XX/XX/XXXX : I successfully open a XXXX high yield savings account XX/XX/XXXX : I attempt to connect my bank ( XXXX doesnt take my bank. doesnt tell me this though! ) instead of giving me an error message it just locked me out PERMANENTLY for too many attempts. XX/XX/XXXX XXXX XXXX : I call XXXX. They half remedy the issue by unlocking my account, I thought everything was fine. XXXX I find that I can't open new bank accounts. I can't connect accounts. Apparently XXXX sent XXXX some message saying I'm negative. From what I'm reading this mark with remain there for 5 years. No other information is available accept that I have the option to ask for this report and dispute it. Notice how much I need to do because XXXX 's platform doesn't inform you of THEIR website error. Websites are telling me " pay down debt '' as one of the steps. As if I did anything wrong or owe anyone money. XXXX I fill out my sensitive info for XXXX, click send, nothing happens. I try on a XXXX, same thing. I'm on a common laptop, like what's the issue? This is actually illegal on the part of XXXX, because they claim they will give me my report but it is inaccessible. I actually try to call, but the connection and accent is so bad I can't understand anyone and I give up. I promise I'm not being XXXX, just XXXX ; I really struggle to understand heavy accents. Inaccessible information that is mine. Hours spent by now. XXXX I call XXXX back to give them an opportunity to correct it ; the kind and unfortunate supervisor tells me that by their rules Discover can not do ANYTHING FOR ME~! I have to reach out to XXXX. He was upset as well, he didn't even know this could happen. XXXX filing this complaint. Will bring lawyers into the situation if needed. XX/XX/XXXX XXXX SAME DAY : I open my mail to find letter below stating inaccurate info : that my application was not approved because " A prior credit card or deposit account was closed by Chase '' Reference Number : XXXX I have never had a credit card or deposit account with chase. XXXX : I call chase - the workers on the phone don't even have record of that being the reason, furthermore they of course have no record of me having a prior credit card or deposit account with chase. They accuse me of having a fake letter MULTIPLE times despite the date and reference number being correct ( truly how ), the federal equal oppourtunity act notice on the back and all. They recommend I go into a physical branch because this is all they can do.
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: My chase check account was closed by the company around XXXX, the company said they will send a check to my place but I didn't receive it, and they said they will resend it again, however, a few days later they said they need to have some documents signed by me and then can send the check, but later they said I have to go to any branch to do that myself. Which is not an option for me now since I am not int the states now.
Company Response:
State: WA
Zip: 98109
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Ive called in the beginning to try and report fraud. They told me what do you want me to do with this. As a first time fraud reporter I wouldnt know how to even answer them. I tried to tell them that it is ridiculous for them to let these scammers reversal claim 2 of my car loan payment as well as my dmv. Then they told me to go in the bank and have them setup a payment plan which is completely bogus because how are they going to make me pay my own money back to them? If this was the case I will NOT bank or trust them. Thankfully some nice bank lady from the fraud department helped me reduce the charges, BUT what happens to the & XXXX? They need to do their due diligence and find the money because they told me that it was sent from the same device so they can see who deposit fraudulent check? But dont want to tell me.
Company Response:
State: CA
Zip: 94541
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: On XX/XX/XXXX, I made an agreement with Chase to keep my XXXX XXXX card open due to them offering me a {$150.00} statement credit retention offer. It has been over 2 months and they have not kept their end of the agreement and have not given me the {$150.00}. They also have been sloppy when it comes to record keeping, telling me I have already received the {$150.00}, even so far as sending me a letter, when in fact, the retention offer they were referring to was from XX/XX/XXXX... not XXXX. I have had to call nearly each week since XX/XX/XXXX. I have spoken to many supervisors, some knowledgeable and some not, and some just downright rude. One supervisor who I spoke to in XXXX, named XXXX, agreed with me, that this is due to a Chase XXXX error. He apparently sent an escalation but nothing ever became of it. Several others supervisors refused to go out of their way like he did and just keep telling me to keep waiting. I have even had one supervisor literally hang up on me, very unprofessional. The reason I have not received the {$150.00} is due to a Chase IT error of which there have been some other posts I have read online of this same thing happening to other people. People who asked for retention offers in XXXX are having the same thing happen. They are not getting their retention posted to their account. One supervisor, named XXXX, " insisted '' the {$150.00} would be there on XX/XX/XXXX. It was not. I emailed Chase again on XXXX XXXX and they have not responded. I just called again tonight, XX/XX/XXXX, and spoke to a supervisor named XXXX. She also refused to take action and just told me to wait. Chase owes me {$150.00}. The amount I have had to spend calling and writing is beyond ridiculous at this point. They have breached their agreement. I am demanding that they pay me my {$150.00} that they have owed me since XX/XX/XXXX.
Company Response:
State: FL
Zip: 344XX
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Chase has frozen access to my funds in both my checking accounts and my savings account. I am unable to access my money in any way for about XXXX weeks and am now behind on bills. I have been to the branch twice with no resolution.
Company Response:
State: TX
Zip: 76013
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A