Date Received: 2023-10-08
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I have told the bank over and ove again : Purchases are STILL being made by someone other than myself. There is NO ONE else who is supposed to be on thie card except for me. I am the only one on this card and yet someone is still charing it, even today. I have complainted about this over and over again and Chase still FAILS to address. They need to FIX THIS NOW!!!!! They SHARD my information with Chase XXXX XXXX with someone who has Chase XXXX XXXX, BUT I DON't! How did that happen?
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I AM A VICTIM OF IDENTITY THEFT AND SINCE I HAVE TO FIND MY INFORMATION HAS BEEN LEAKED THERE SEVERAL INQUIRIES AND A BANK ACCOUNTS ON MY CREDIT REPORT WHICH I NEVER AUTHORIZED. I HAVE SENT MULTIPLE LETTERS TO CHASE AND PROVIDED THEM WITH THE POLICE REPORT, AND FTC REPORT AND EXPLAINED THEM. BUT THEY ARE KEEP IGNORING MY REQUEST DUE TO THAT REASON. I'M TAKING A BIG LOSS FOR MY PERSONAL CREDIT AND FOR FUTURE BUSINESS CREDIT. I REQUEST TO DELETE AND BLOKE THE INFORMATION FROM MY CREDIT.
Company Response:
State: CA
Zip: 90005
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I sent some letters to the credit bureaus regarding inaccurate items on my credit report. My letters have been disregarded and Ive been receiving letters stating Im using a 3rd party. I have attached my ID and letters to this complaint for your review.
Company Response:
State: VA
Zip: 23234
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: XX/XX/XXXX Chase sent notice of application being held up due to incorrect information Did not open card
Company Response:
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: Thursday, XX/XX/2023 I received multiple phone calls from my local Chase bank branch, I picked up and the guy told me that someone was trying to use my debit card in XXXX at a XXXX XXXX, they were trying to purchase a {$300.00} television. He stated that he was able to block the transaction, that he needed me to confirm my ; Name, date of birth and my debit card PIN. I gave him that information because I believed it was the bank and this was the first time someone tried to use my debit card. He called me from the actual phone number the bank uses on XXXX maps. He then told me to dispose of my card, that he would send me a new one that would arrive in XXXX business days but it never did. I went on about my day after and the following day I get a notification from the chase app saying I had less than {$500.00} in my account. I log in and see I'm only left with {$80.00} He took out the money in amounts of {$80.00}, 10 times and {$60.00} 1 time The total amount that was taken out of my account was {$860.00}. I called my local Chase branch and informed them what had happened, and I went in person because I still wasn't sure what was going on and didn't trust the number any more. I went in and they helped me file a claim, but they did not include all the money that was stolen from my account into the claim. So I had to call another 2 times to put the other amounts because I really need my money, and I still do. The first claim was for {$380.00} The second claim was for {$400.00} The third claim was for {$80.00} Just recently my bank granted me with credit while they conducted an investigation, but I feel like it was their fault for not including all the money that was stolen in 1 claim. On XX/XX/2023 The bank took back {$380.00} of my credit back because the investigators did not find enough evidence to prove this was actual fraud. Today, XX/XX/2023 I get a statement saying that the {$400.00} credited was not determined as fraud and will be staying in my account. The {$860.00} that was taken from my account was taken all within 2 days from XX/XX/XXXX through XX/XX/XXXX of 2023. So I do not know what they decided that half was actual fraud and the other half was not, if it was all literally taken the same way. I've filed a police report, because that is what the bank asked me to do if I still felt like I needed to do something because they can't because they're investigators closed the claim. I have a my baby about to be born by the end of this month and I really need all my money, my wife isn't working and this really affected us. I've attached the phone calls I received the day the scam started and a a notification saying that the {$400.00} claim credit that I received will be staying in my account. They have not sent me the statement of the {$380.00} that made them decide it was not fraud. And still haven't received any news on my {$80.00} claim.
Company Response:
State: TX
Zip: 75060
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Called Chase to close checking account on XX/XX/23. got a secure message on XX/XX/23 stated the account was in the process of closing. I'm aware that if the fund is grater than {$1500.00} It'd take longer to process. today is XX/XX/23, almost two months, still no refund.
Company Response:
State: NY
Zip: 114XX
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Please see attached. I reserved a trip but had to make a change. Instead of changing for me they cancelled and charged me almost XXXX in fees. I called the companies direct and reinstated the reservations but the company is charging me cancellation fees they say are going to the hotel. The hotel honored the reservation and did not collect any fees or cancellation from the company at all. If this is allowed to happen then the internet travel company can make thousands of dollars by doing nothing and ruining peoples trips. I honored the reservation, went on the trip, paid the hotel and did NOT cancel. They did because they use overseas english as a second language sales support. They cancel my trip by accident / confusion, and I pay an additional XXXX??? and have to start all over again? ( I used XXXX XXXX Packages which subs to XXXX ) who is operated in XXXX and has no US based support and does not answer the phone, cant get same people, give you no case number and already agreed to refund but never did.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was selling a furniture ( desk ) on XXXX XXXX. This guy named XXXX XXXX messaged me saying he's interested in my desk. He said he'll send the payment so he asked me for my email address and my name. I sent him. He came back to me saying he had to pay additional {$200.00} to upgrade my account to XXXX business account. I also got an email that says " XXXX, '' so that he can send me money through XXXX. He was in rush, so I sent him {$200.00} and showed him the transaction. But then, I received another email saying that I need another {$300.00} to complete the payment to upgrade my account. I thought that was suspicious, and that was when I realized it was a XXXX account not XXXX 's official account. To me, this is a very new case that I've never heard of. I should've checked closely but because I had so much things to do in mind, I overlooked.
Company Response:
State: NY
Zip: 11103
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I reached out to the company and told them that it wasn't me someone was using my infomation
Company Response:
State: FL
Zip: 32606
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/XXXX I took a taxi ride of approximately 25 minutes in downtown XXXX XXXX. At the end, the driver swiped my Chase credit card several times, but he said the charge did not go through. I paid him {$40.00} US in cash, and retrieved my card from him. On XX/XX/XXXX I received several text messages from Chase, showing an attempt to charge my card, apparently regarding the taxi ride. I confirmed to Chase, by text and by a phone call to Chase, that this was an invalid, unauthorized transaction. ( See enclosed letter from me to Chase, dated XXXX, attaching screenshot of Chase text ). The Chase agent assured me that my card would not be changed, and that I did not need to do anything further. Despite Chases assurances, my card was charged {$250.00} on my XX/XX/XXXX statement. I submitted a written dispute on or about XX/XX/XXXX, and again on XX/XX/XXXX. ( See the written complaint documents, attached here ). Chase denied my dispute, by letter dated XX/XX/XXXX. ( Attached ). Because I had experienced difficulty faxing my dispute documents to Chase, I called Chase to make sure they had received my explanation of the fraudulent charge. Handwritten notes of my XX/XX/XXXX phone conversation are attached here, in which Chase explained that they had received my documentation, but were denying the claim because I had not produced to them a receipt for cash payment for the taxi ride. I commented that 1 ). it is not common practice for a taxi passenger to get a receipt, and its unfair to expect that I would get one ; 2 ) the credit card charge ( {$250.00} ) bore no relation to the cost of the taxi ride I paid for in cash ( {$40.00}, which was probably an overcharge in itself ), and 3 ) Chase had already assured me the day after the ride that this suspected swiping of my card would not result in a charge to me. I sent a written re-dispute to Chase. ( See undated letter, post XXXX, and letter to Chase dated XXXX ). I reminded Chase of their written and telephonic assurances the day after the event, that my card would not be charged. Despite this, Chase wrote on XX/XX/XXXX and XXXX, XXXX, that the transactions are valid and the {$250.00} will remain on my account balance. The charge is not valid, and should be credited on my account.
Company Response:
State: CA
Zip: 94518
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A