Date Received: 2023-10-27
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: Chase bank had a special offer to sign up for their Freedom XXXX credit card and I can then obtain interest free balance transfer to pay off my XXXX card. I accepted this offer received the said card and applied for a balance transfer of {$14000.00}. Unfortunately for some unknow reason after one week the balance transfer was unsuccessful so funds were refunded in full back to my XXXX card. I called up Chase who repeated this transaction and again it was rejected so funds were returned. Finally the issue was escalated and a senior banker personally handled the transaction on XX/XX/XXXX Since this date XXXX never received the funds and I have never received a refund and I am now incurring fees from Chase for the unsuccessful balance transfer and now late fees of approx {$600.00} from XXXX. I should not my XXXX card is issued in XXXX XXXX but on all three occasions Chase claimed this was a non issue and all should be fine however now XXXX cant really use either card and am being charged for both with increasing fees.
Company Response:
State: CA
Zip: 90025
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Other service problem
Subissue:
Consumer Complaint: We initiated an International Wire Transfer on XX/XX/, but we needed to make a correction to the recipient 's name. In our response to the Secure Message within the XXXX portal, we were informed that it would be at least a week or more before someone could address our request. This extended delay is deeply problematic, as our funds are currently held up in the process, and we are left without any immediate assistance or response from XXXX in the interim.
Company Response:
State: GA
Zip: 30188
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Chase closed my account without warning or advance notice back in XXXX XXXX XXXX. The account had {$2000.00} withdrawn and I have not seen it since. They mailed out a check in XXXX without informing me which address they were mailing to, this check was subsequently lost and not received. I went into the bank, we filed a lost check request with an update request. Three weeks later, I find out that despite me filing the form and signing it inside the Chase branch itself, Chase has 'not processed ' this form and basically 'forgotten ' to send out my lost check. So we are now bank to square one and we file ANOTHER lost check request with my address ( it is XXXX now ). Fast forward another 14 business days, no check received at my address, no explanation from Chase why. In beginning of XXXX I had to file my THIRD lost check request and notarized it, still have not seen any money from Chase. It has been almost FIVE MONTHS that Chase has not been able to do something as simple as mail me the {$2000.00} they owe me. In this time, I have received mail from other banks. For example, with XXXX by XXXX XXXX, I updated my address, less than a week later they're able to get mail me at my current address ( I have received multiple letters from them ). The fact that Chase can't do the same when they literally owe me thousands of dollars is patently ridiculous, never mind the fact that the reason this account was closed without my consent in the first place was due to continuous misinformation my customer support representatives. I have been inside the branch probably 20+ times about this over the last 5 months, and still no resolution. WORST experience with a bank, ever.
Company Response:
State: CA
Zip: 94117
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-28
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: 3.5 years ago my wallet was stolen and XXXX credit cards were used illegally. They are ; XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX and JPMCB XXXX XXXX. The XXXX other credit bureaus have expunged those XXXX accounts. Only XXXX continues to carry those XXXX bad charges. Causing a XXXX point disparity between those XXXX credit bureaus. Id like XXXX to also remove those delinquent accounts. It is adversely affecting my FICO score and causing me great XXXX XXXX despair.
Company Response:
State: CA
Zip: 94541
Submitted Via: Web
Date Sent: 2023-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-28
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: Misleading Balance Transfer Offer on Chase Reserve I have used a balance transfer offer in XXXX XXXX XXXX for {$15000.00} at a 4 % fee, and was told all purchases going forward will be charged an interest unless I make a payment. From XXXX, I for every purchase I have paid back the usage and at times more than that the monthly purchases every month. But I am getting charged an interest. I have contacted Chase multiple times and every time they give a different reason. So in the month of XXXX I significantly reduced using the card and just used {$200.00} and paid back {$360.00} which is higher than the purchases and minimum balance due. Even then I was still charged a fees of {$23.00} which is almost 140 % interest rate. So, I started looking back each statements, and realized I was getting charged interest which kept on increasing even though I made full payments. This did not make sense and contacted customer care again.The customer care says there is some terms and conditions which says from the day of balance transfer to end of statement i was not allowed to make any purchases. So even if i pay the full purchases amount the bank will still keep charging me interest. Upon contacting customer care, I was told to pay back the whole of {$15000.00} so as to avoid interest even though I had a 0 % APR on balance transfer. Contact XXXX XXXX PST, conversation with XXXX XXXX Now I am a significant loss, I had to pay the high interest even though i have been paying back more than my purchases. On top I have to payback the whole of balance transfer which means the bank gets to keep the 4 % gaining profits. This looks like unfair interest rate being charged without any basis.
Company Response:
State: WA
Zip: 981XX
Submitted Via: Web
Date Sent: 2023-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Dear CFPB, I first contacted the Office of the Comptroller of the Currency about this issue, as the Federal Reserve website indicated that they would be the appropriate agency. However, after receiving my complaint, the Comptroller of the Currency advised me to contact the CFPB. My complaint is as follows : On XX/XX/XXXX, I called Chase Bank to report unusual ACH activity ( small transfers that looked like someone trying to link the checking account ). The Chase rep told me that it was not a concern because people may have just be entering the wrong account number. Over the next few months, the unusual small ACH charges continued and there were more than two dozen. In mid XXXX, XXXX, some much larger transfers occurred ( such as {$1500.00} and {$5200.00} ), all the while numerous small charges continued to occur. All of these charges were from unusual names or companies that I had never heard of and had never done any business with ever. In late XXXX to early XXXX, XXXX, I met and spoke with my branch manager ( in XXXX, IL ), XXXX XXXX. He said that he filed a dispute or claim in regards to the fraudulent charges. Additional fraudulent charges accrued and I continued to meet with XXXX XXXX to report/dispute them. We also closed the account and opened a new checking account on or around XX/XX/XXXX. However, additional fraudulent charges occurred within a week of the new account being opened. I also noticed that a legitimate company ( my internet service provider ) was able to charge their monthly bill from the new checking account, despite me having never given them the new account information. Though this particular business/charge was legitimate, they should not have been able to automatically charge bill amounts from a brand new checking account they had never been made aware of - clearly, Chase was somehow permitting/propagating these charges from the old account to the new. As of XXXX, XXXX, the fraudulent charges appear to have stopped. I have reported 72 fraudulent charges ( {$10000.00} in total ) to Chase in my many visits to the local branch. However, chase has only reversed 13 ( {$1700.00} in total ) of these charges while inexplicably refusing to recognize the other XXXX. At this time, my small business has been out {$8600.00} for over 18 months as a result of the fraudulent charges which Chase 's banking system appears to freely allow. As a result of the lower account balance, Chase has been able to charge me hundreds of dollars in additional account fees. Chase makes their dispute/claim process obfuscate and pointless as they appear to routinely deny plainly valid claims. In this case, I even warned Chase about unusual activity and was told that it was not something to worry about. I have been in constant contact with XXXX XXXX over the past 18 months and I have also tried calling Chase Banks complaint and dispute departments. I have also tried speaking to reps at another local Chase branch but after speaking to me in person, they are now ignoring my emails. This matter was also reported to XXXX, IL police in XX/XX/XXXX but they appear unwilling to take action since they think the thieves are out of state. My complaint is that Chase is exhibiting willful negligence and their refusal to perform basic services, such as account security, has caused me to lose thousands of dollars. It is also clear that Chase actively gave my account information to third parties so that they could remove funds. I do not believe a bank should be allowed to case aside legitimate notices of fraud in such a way, and I ask your help in getting this matter resolved.
Company Response:
State: IL
Zip: 61801
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: Received email XX/XX/2023 about applying for Chase Freedom XXXX credit card that I did NOT apply for. Spoke to Chase on XX/XX/2023 and reported as fraud.
Company Response:
State: OH
Zip: 444XX
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I bought a product which was defective and did not complete the task desired. I asked for a refund from the company which they quickly agreed to with no issue ( smile direct club ). That was mid XXXX. They informed me it would take XXXX business days. I consistently contacted them once a week to which they gave me updates. Finally mid XXXX I filled a claim with my Chase bank saying that I was expecting a refund and didnt receive since it was over the expected time. They closed the case in a day saying they didnt have it and can no longer try to get it. I contacted the merchant and they told me the refund was processed XX/XX/2023. I went back to the bank around XX/XX/XXXX th to which they told me to go to the authorities that nothing can be done and Im screwed. They were lying to me. I contacted the merchant again and asked for the details which were provided. Finally I called Chase to let them know but even before I asked they said if youre calling about smoke direct club then I dont know what to tell you as if they were already talking about it. I uploaded proof of the processed refund to which they still said we dont have it. Its been almost triple the expected wait time. They are trying to still my money.
Company Response:
State: NJ
Zip: 071XX
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: REQUEST FOR REMOVAL AS AUTHORIZED USER OF CREDIT CARD A/C TITLE JPMCB, ACCOUNT NO. XXXX I hope this letter finds you well. I am writing to formally request the removal of my status as an authorized user of the Credit Card of Account No. XXXX titled as JPMCB CARD. After careful consideration and review of my financial circumstances, I have decided that it is in my best interest to discontinue my status as an authorized user on the aforementioned Credit Card. I greatly appreciate the opportunity that JPMCB CARD has provided me, and I am grateful for the positive experiences I have had as an authorized user. I understand that there may be necessary administrative processes to complete to remove me as an authorized user. I kindly request your assistance in initiating these procedures to ensure a smooth transition. I am committed to ensuring that this transition is carried out in a seamless manner and would be more than willing to cooperate with any requirements from your end. I recognize that there may be a timeframe required for this request to be processed and implemented, and I appreciate your understanding in this matter.
Company Response:
State: FL
Zip: 34471
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: I received a credit card in the mail that I did not apply for. When I called the company they cancelled it and provided me with information for the credit reporting bureaus. I asked if they could tell me how it was applied for and they advised that they didn't have that information. I want to be able to better protect myself but wanted the information to help with that.
Company Response:
State: IA
Zip: 50310
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A