Date Received: 2023-10-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: This is part 2 to a complaint that was closed ( XXXX ). Chase admits that they provided misinformation and it didn't mean their standards. They admit that the agent provided incorrect information as well but since I was, according to them, outside of the allowed time to receive the sign up bonus, that none of it was relevant. However, another instance of misinformation comes into play. On XX/XX/13 at XXXX I made a call to Chase to get a summary of how much I've spent and when the last day was for me to reach that spend. The agent gave me a running count but informed me that I had until XX/XX/XXXX to reach that spending limit which would then make the subsequent calls relevant. Chase gave me an incorrect date to complete my purchases which would then make all the information from case XXXX relevant and their mistakes something they should take accountability for.
Company Response:
State: CA
Zip: 92122
Submitted Via: Web
Date Sent: 2023-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-28
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I signed up for a {$2000.00} limit for XXXX rewards Chase credit card. I had a medical emergency that rendered me unable to use my items or belongings for about XXXX months. During that time my accounts had underwent some malicious form of attacks to both my personal Chase credit card account and my linked one at the time, My XXXX XXXX banking XXXX XXXX XXXX account, now there were wire attempts and im talking XXXX text messages from XXXX and XXXX XXXX XXXX on payments and returns from one another. I only happened to notice it when i turned on my phone and it exploded with messages that my account had been compromised as it looked .... I called XXXX XXXX XXXX and they confirmed that my account had been comrpomised and advised me to cancel my account and to make a new one, i made one under MY WAY banking. Chase did not take my considerations seriously. tthey brushed me off multiple times. Cancelled my card, made my balance go from 2000 to over {$4100.00}! I can not take any more of this stress as their support people are very unprofessional and rude.
Company Response:
State: NY
Zip: 14150
Submitted Via: Web
Date Sent: 2023-10-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Chase closed my checking account because they couldnt verify my payrolls phone number. My check is sitting in a closed account. Until theyre about to verify it.
Company Response:
State: FL
Zip: 33936
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: While I deeply appreciate the services and credit extended to me by financial institutions, I find myself perplexed at the inability to secure credit limit increases on my accounts. Notably, all of my accounts are in good standing, with a consistent history of on-time payments. Additionally, I have recently experienced a significant increase in my monthly income, which bolsters my financial stability and capability to manage credit responsibly. Given these positive factors, I am keen to understand the criteria or concerns preventing the approval of credit increases. I believe that a reconsideration based on my improved financial position and impeccable credit management would be both fair and beneficial for both parties.
Company Response:
State: VI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I did not open this account.
Company Response:
State: CA
Zip: 95965
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: The IRS issued a check in my name for my tax refund ( almost {$3000.00} ) dated XX/XX/2023. I never received the check in the mail, so I followed up with the IRS. The Bureau of the Fiscal Service ( BFS ) got involved and determined that the check had, in fact, been cashed. On XX/XX/XXXX, the BFS provided me with a copy of said check, which showed that someone had forged my signature to endorse the check and cashed it at a JP Morgan Chase Bank location on XX/XX/2023. There is another signature underneath " mine '', which I suspect belongs to the person who forged it. I've never had an account with Chase, nor do I know someone with that name. In order to file a comprehensive Claim Form ( FS 1133 ) with the BFS including as much information as possible, I immediately got in touch with Chase to figure out at which branch the check had been cashed and how a stranger could have been able to cash it. While the Chase representatives told me the branch location where the check was cashed ( XXXX XXXX XXXX, XXXX, NJ XXXX ), they did not provide me with any information on how the check could have been cashed. They instead told me to get in touch with my bank ( which has nothing to do with this matter ). I did call my bank anyway and talked to a fraud specialist. He suspects that Chase never asked for a proper form of identification to begin with. I would like to know : Did the person who cashed my check ( and probably deposited the funds into their personal Chase bank account ) show any form of ID? If so, might I have to take steps to protect myself from identity theft/further damages? And if not, why was that person not asked for ID?
Company Response:
State: NY
Zip: 11218
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX at XXXX, I went to CHASE bank located on XXXX XXXX XXXX XXXX NY XXXX. I made a deposit of {$900.00} at the middle ATM machine ( there was no visible serial number on that machine ). After the machine received my deposit, an error message popped up stating Para asegurarse de que su depsito se realiz, por favor, llmenos al XXXX. XXXX XXXX XXXX XXXX XXXX XXXX. ( Translation : To make sure your deposit went through ; please call us at XXXX. We will print this number on your receipt. However, I did not receive a receipt at this time. As per message on machine I called CHASE however, the CLAIMS Department was closed at that time and I was advise to call the next morning XX/XX/XXXX On XX/XX/XXXX, I contacted J.P MORGAN CHASE claims Department at XXXX to file a claim. At that time, I provided the information asked by the representative and I was credited {$900.00} that same day. On XX/XX/XXXX, I was shocked to see an overdraft of {$710.00}. That was when I called CHASE bank to inquire. A representative informed me that my claim had been declined. As CHASE branch location only reported that till was only over by {$180.00} after all the money was accounted for therefore, CHASE only accredited me {$180.00}. I was extremely upset and my call was transferred to a supervisor. I explained my situation and inquired if they could check the camera as it was clear proof that I had made a {$900.00} deposit. However, the supervisor was unable to find a solution and I was encouraged to follow-up with the branch manager. I asked if a letter could be mailed in reference to this conversation and claim denial. Supervisor agreed that letter would be mailed. On the morning of XX/XX/XXXX, I visited CHASE bank located on XXXX XXXX XXXX XXXX NY XXXX. Where both branch managers informed me that I should follow-up with CHASE XXXX. I proceeded to contact CHASE where they opened a reassurance claim. I was informed that I could follow-up with CHASE claims XXXX XXXX business days. On XX/XX/XXXX, I contacted CHASE and a representative informed me that my reassurance claim was denied. I asked if they had checked the cameras and they informed me that they would need subpoena to check cameras. XXXX, XXXX informed me that there is nothing else they could do in regards to my {$900.00} claim. I asked to file a complaint. XXXX XXXX was typing and said, Okay, thank you and enjoy the rest of your day and rudely hung up without providing any sort of confirmation/Reference number or asking if I had any other questions. On XXXX I reached out to the XXXX of the Comptroller of the Currency in hopes of finding an honest resolution. I am a hardworking individual who would never do such an unjust act. I am not only filing this compliant for me but for others who have probably experience the same situation but are unaware of how to get to the proper channels. Please assist me with this much-needed claim. I thank you in advance. XXXX called XXXX XXXX XXXX informed they had closed my case and mailed me on letter that was mailed on XX/XX/XXXX XXXX Received letter referring me to CFPB. I am a hardworking individual who would never do such an unjust act. I am not only filing this compliant for me but for others who have probably experience the same situation but are unaware of how to get to the proper channels. I am only asking for a proper thorough investigation where someone can check the cameras at CHASE bank located on XXXX XXXX XXXX XXXX NY XXXX where they can clearly see me depositing {$900.00}. Please assist me with this much-needed claim. I thank you in advance.
Company Response:
State: NY
Zip: 10463
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Chase Bank closed my new small business account without notice, claiming suspicious activity. I explained that it is a new business in the education field, and all charges are legitimate. They have not released the full balance, and have been sending me small checks each month for the past three months. They finally requested 12 parent customer contact info in XXXX in secure email and I sent them right away in the same day but they said they did not receive and then i send again last week those 12 parent contact info. One of my parent reach me and told me chase bank call him and ask about the charges. He told them its legitimate charge for his kids receiving tutoring services in our center. I will attached this email to you. Bank told him its not the proper way for ach charges.
Company Response:
State: OH
Zip: 44139
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023 me and my wife, XXXX XXXX, opened a joint checkings and savings account with Chase at the branch at XXXX XXXX XXXX XXXX, XXXX XXXX, CA. After opening our accounts, we deposited a majority of our cash and checks ( our wedding gifts ) in the ATM inside the branch with the banker, XXXX XXXX, as per his instructions. The ATM had an error and temporarily displayed a deposit of {$13000.00}. It spit out the checks we had deposited in the ATM, but none of the cash. We deposited the checks with the bank teller, so we were only missing the cash at this point. Our banker, then opened a claim for us right away for {$13000.00}. At home, we determined that missing cash amount was {$9700.00}. Chase gave us a temporary credit of {$13000.00}. Weve now received a letter from Chase that they were unable to locate the missing funds and will be removing {$11000.00} from our account. Via telephone call our banker, XXXX, confirmed that only $ XXXX {$4000.00} should be removed from our account, however the Chase claims department has continued to inform me that the full {$11000.00} will be removed.
Company Response:
State: CA
Zip: 92127
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or around XX/XX/, I fell victim to two multi-layered scam operations run by XXXX XX/XX/XXXXXXXX ) which involved me making deposits for a total amount of XXXX USD from my JPMorgan Chase bank account to fraudulent investment firm ( s ).
Company Response:
State: IL
Zip: 60193
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A