Date Received: 2023-10-31
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I received a letter in the mail that my Business account and all my credit cards will be shut down. I know have to look for another bank and start a new account and get approved for credit cards. This will be a major issue as we have payment and going every day out of our account.
Company Response:
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: in my request XXXX you claim you can not provide me informaation about how you report my mortgage payments to credit bureau is that correct? yes or no would be fine i dont need thanks for you request we gladly welcome your questions and then dont answer it and please identify yourself so i can have you appear for a deposition ill ask you again in XXXX XXXX XXXX of XXXX did you send any letters or corrections to me referencing that my mortgage was paid in full ending XX/XX/XXXX yes or no? and i want you to supply the letter
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/31 I received a noticed In The mail stating all my banking accounts including checking, savings and credit cards were being closed without any explanation. I pay all my bills on time and have been a chase customer for almost 20 year and I have had multiple loans with them. I have regular recurring transactions with the bank nothing that would be consider suspicious just paycheck deposits, loans, loan payments, credit card payments. I dont understand why my accounts are being closed and Chase never offered an explanation or a chance for me to defend myself against any reasoning they might have to close my accounts.
Company Response:
State: WA
Zip: 98391
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I deposited my inheritance check on XX/XX/2023. I was told the funds would be available on XX/XX/2023. Theyre not available, and now there is not available date listed. Also the normal {$220.00} thats made available to everyone else when a check is deposited was not made available to me.
Company Response:
State: NY
Zip: 132XX
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-30
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: On this date XX/XX/2023 I got gas at XXXX in XXXX az XXXX in gas XXXX water They charged me XXXX for gas XXXX water They fixed it the next day. So XX/XX/2023 they sent collection I owe XXXX XXXX XXXX They over charged me Now there screwin me
Company Response:
State: AZ
Zip: 86409
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-30
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I went to Chase bank branch ( at XXXX XXXX XXXX XXXX, XXXX, CO XXXX ) on XXXX XXXXXX/XX/2023 to deposit {$1000.00} cash ( XX/XX/XXXX ) through a teller. I told the teller my checking account number for the deposit. The teller wrote the deposit slip, count all bills, and accepted the {$1000.00} cash. Then, she gave me a deposit receipt. On XXXX XXXXXX/XX/2023, I received a letter dating XX/XX/2023 from Chase states : " We received the deposit you made in the amount of {$1000.00} on XX/XX/2023 at one of our branches. It included counterfeit notes that not valid for deposit. We deducted {$200.00} from your deposit. You can see the adjustment on one of your next two statements, or on Chase.com. If you have any questions, please visit any of our branches or call us at one of the telephone numbers above. We accept operator relay calls. '' This is a big surprise to me because I got these bills from the ATM machine from another bank and the teller counted all of them before she accepted the deposit. I log into my account immediately and found {$200.00} withdraw made on XXXXXX/XX/2023. So I went to the Chase branch on XX/XX/2023. I asked to see the branch XXXX and told him the letter and the {$200.00} withdraw. The branch manager told me same the thing as on the letter. I told him they did not tell me anything wrong when I made the deposit in person on XX/XX/XXXX. How could they tell the counterfeit notes are from what I deposited? I asked the branch manager about this question. He asked me to call the XXXX on the letter. I left my cell phone number to the branch manager before I left so he can contact me if there's any update from investigation. I called the number on the letter ( XXXX ) several times since XX/XX/2023. I got a case number of XXXX on XX/XX/2023. But I was told this case got closed on XX/XX/2023. I called the same number again on XX/XX/2023. The supervisor told me that he sent email to the branch manager and district manager with a reference number XXXX. He also told me that the counterfeit notes are XXXX XXXX bills, which is not part of my deposit as I stated above. He asked me to go to the branch as soon as possible. I went to the branch on XX/XX/2023. The branch manager was not there and a banker in the branch said he would pass the information to the manager. I haven't heard anything back afterwards. I called the XXXX branch again today ( XX/XX/2023 ). The branch manager was not there. I asked the banker who picked up my call regarding the status of my case. He said it's unlikely that they will return {$200.00} back to me. I asked for the evidence again. He said someone will call me back today, but no one called me back.
Company Response:
State: CO
Zip: 80503
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: Someone use my bank account and sent out {$5000.00} by XXXX XXXX through about 30 transactions. But i was in sleep at that time. Chase declined my claim and they said it was approved by face ID. So i guess it might be someone hacked my phone or pc If What chase said is true. i try to fix it with chase, chase asked me talk to XXXX due to it was authorized by face id. And XXXX pushed me back to chase bank. the local police department refuse to help me and they dont care about this case. I have never send out multiple transactions and use all of my XXXX limit.
Company Response:
State: NY
Zip: 11355
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I made a transaction at a rental car company for a XXXX rental for XXXX $ when visiting XXXX XXXX XXXX XXXX, 2023, Later that day I was not satisfied with the service because the car condition was not as promised and there was an insane mileage estimation ( and later I realized it's more like a scam ) in the contract so I returned the vehicle on the XXXX. The company used the signature policy as an excuse and refused to refund. I called Chase Customer Services on the XXXX and submitted a dispute. It took them 2-3 months to investigate the dispute with the same excuse ( signature ) and told me that they thought the charge was valid. I think it's really absurd since the merchant intentionally cheated on me in the first place and my signature shouldn't be used as proof to refuse the refund and Chase Bank should know that very well. I tried to reopen the dispute by sending a letter, but they didn't respond anything until I called again. They told me they saw the request/letter but couldn't process it due to a lack of a handwritten signature, not just a printed version. But they never call or email or mail me anything to notify me of this issue. The laziness is really astonishing. After submitting the letter with a handwritten signature, Chase remains the same result within only 10 days. I suspect they didn't make any further investigation but just repeating themself. I called once again and sent a mail to reopen the dispute claim for the second time to the po box of the Chase Customer Department in XXXX, Ohio. After a short time, they still gave me the same resolution without any meaningful explanation rather than routine replies. The other unprofessional action is that I submitted a dispute first under the category of 'not satisfied with the service '. But soon i realized the nature of this transaction is more like a fraud/scam. But Chase Bank refused to change the dispute type and made me insist on this claim by repeatedly submitting the reopen request. During the process, they even use the excuse that the claim was posted a while ago to persuade me to give up on the dispute request so they can hide the slack in their work. So far, I haven't heard anything from them and this claim has been opened and reopened for more than 4 months since XX/XX/XXXX. The statues on the mobile app or website for dispute tracking are always duplicated and not updated on time. There must be something wrong in their organizational structure and Standard protocols that makes " disputing such obvious case '' difficult and torturing.
Company Response:
State: MA
Zip: 02145
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: My online account, where I had a JPMorgan XXXX management account and Chase Credit card account, was locked due to suspicious activity, please call this number to get unlocked. So I called and after a speaking with them they explained that my online account access was revoked and wouldnt be restored while providing no information regarding my Chase credit card and how to pay it. So after trying to get information I was then assessed a late fee despite having my access revoked to pay and given no alternate forms of way to pay. I submitted a BBB complaint trying to get the fee reversed ( you cant restrict my access to pay then assess a late fee cause I couldnt pay ) and status of my account and they didnt address the fee charged and stated that my account would not be reinstated so XXXX unsure status of my card and I believe the fee assessed is in violation of federal law and I want my fee reversed and clear status of my credit card if it is still active or was it canceled as well. Absolutely the worst most ridiculous experience ever especially trying to pay a credit card
Company Response:
State: NM
Zip: 87144
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened a checking and a saving account with Chase using a promo code that I will get {$900.00} when I fulfill the direct deposit and saving requirements. But it turned out Chase didnt apply the promo code to my account. I am very sure I entered the promo code when I opened the accounts online. Then I submitted a request for investigation. I got a phone call from the investigation team and the person left a voice message and asked me to call back. I called back within the working hour but the person who left me a voice message didnt put any notes or memo for his colleagues. So I didnt get any updates when I called back. If he has no information for me, why did he ask me to call back and waste my time? I have 2 requests : 1. I request Chase to apply the promo code to my accounts so that I can get the promised {$900.00}. 2. I also request an apology from Chase for the meaningless voice message that wasted my time.
Company Response:
State: MD
Zip: 21209
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A