Date Received: 2023-11-01
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Reported XXXX inquiries not made by me XXXX XXXX XXXX XXXX XXXX They are not tied to any cards of mine I tried to dispute on all three bureaus Also was part of a breach
Company Response:
State: MA
Zip: 016XX
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have had multiple hard hits to my credit in the last couple of weeks and I have not applied for and new lines of credit. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: PA
Zip: 173XX
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I called immediately to let them know of this issue. I was advised that it would be an hour, up to the next business day to resolve. Everyday for the next few days after that I was advised that they are working on it, but still ( even after assigning a " case manager '', the issue has not been resolved. My account is not only frozen, but also my account now shows negative + {$1000.00}, as they subtracted the entire {$3000.00} amount from my account. Just prior to the account freezing, I had to forward money to another outside account, taking my account to {$1.00}. I have bills to pay. I was not only able to demonstrate that the person who wrote the check was sitting right next to me ( whom had his own check to himself, to his chase account was frozen for a day ), but also that he was the same person whom has been sending money to my account on a regular basis. I also advised that it was necessary for them to clear this up because this money went directly to bills in both my Chase account and the other account that I regularly forward to. I have contacted the caseworker assigned to get updates, but have gotten nothing but standard jargon on the number of days Chase is allowed to respond or fix an issue ( to XX/XX/2023 ). A short time ago he reached out advising that it will take even longer ( to XX/XX/2023 ). Meanwhile, my bills are still coming in and I am scrambling to get them taken care of due to this issues with my Chase account. Please help!
Company Response:
State: OH
Zip: 44857
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I have been away from home and came back On XXXX and discovered several unauthorized transactions posted to my debit card, with no goods or services attached and no way to contact the companies in question that billed me. I had left my phone at home as there was no way to use it where I was going and left most of my cards as well. I contacted chase to file a fraudulent transaction report and the result is attached. Upon contacting them and asking why my claim was denied they said the activity was consistent with past activity but they wouldn't supply any specific information on the matter as to what that actually meant. I have been doing some research on these companies billing me and identified that they are used for internet gaming and gambling, casino payment processors. I believe one scenario that may have occured is that one of my minor children or family members who were visiting got ahold of my phone and debit card and made the charges ( no one will fess up ). Or someone accessed my digital wallet and was able to make the charges. At any rate I am out nearly XXXX dollars and Chase refuses to look into it due to " past activity ''
Company Response:
State: ND
Zip: 582XX
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/23 my card had been fraudulently used without my permission. Someone has used both my personal card and business card for the same multiple transactions leading up to {$10000.00} in fraud claims. Merchant name : XXXX XXXX XXXX XXXX XXXX I have never done business with this merchant before. However, JP Morgan Chase says they have throughly investigated my claims but provided no documentation of contacting the merchant or anyone in this matter. Going forward, after contacting Chase 's global fraud department ( Disrespectful customer service ) Chase says : My dispute claim has been closed, as their excuse was " We already investigated this claim. '' You see how misleading this is? How can they have investigated a claim but not contact the merchant or provide any sort of documentation? If anything, Chase is the real fraud. As a consumer, I shouldn't have to pay for something that I did not use/purchase. In my personal opinion, I think Chase does not want to credit me back for this amount since this is a large claim regardless of this being fraud. I understand that this is a business and they personally do not like to be liable for anything, but in this case this is just wrong. I would appreciate if the CFPB can investigate further into this matter as I believe JP Morgan Chase is held accountable for this incompetent/fraudulent behavior.
Company Response:
State: FL
Zip: 33756
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX around XXXX I had reviewed a call from my bank stating that they saw suspicious transaction made in XXXX Arizona and they wanted to confirm that if that wasn't me and I told them it wasn't. They confirmed my address and wanted to confirm my card number and I did input my information falling for their scam call. At the end they told me that I would only be able to make purchases within the city I live for my safety. However, at the time they called, I was on my way to pick my boyfriend from work and once I had picked him up I received a message from my account stating my checking was below XXXX XXXX I login to my Chase Mobile app to see what it was about and it showed that I allegedly made multiple withdraws from an ATM machine, as well as a purchase from XXXX and a smoke shop nearby the same location from the ATM withdraws. I quickly called my bank and they were able to refund me the purchase for the smoke shop and XXXX. They also told me the location of which ATMs they withdraw the money and that they linked their XXXX XXXX to make those withdraws. The ATM machine the scammers used was for a local chase in my city. As time went on I have been waiting for the rest of my money and have called weekly for updates. Until yesterday, ( XX/XX/2023 ) I called in for another update and the information I received was that the claim I inputed had now been closed because the withdraws that had been made didn't show any errors based from my account, or the pin. And I believe it was because of their link from my bank account to their XXXX XXXX. So the information that was clearly given on that call on XX/XX/2023 was that they would not refund me my money because the bank believed that I made those transactions, which I clearly did not because I was on my way to picking up my boyfriend from work. I've also made a police report on the XXXX of XXXX to see if they could help me by the time by the officers told to to reach out once again if the bank refuses to give me my money.
Company Response:
State: CA
Zip: 90280
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased a XXXX rental car thru Chase Sapphire credit card for XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX for signed agreement of {$540.00}. There was a war that initiated on XX/XX/XXXX, and we were mandated to leave. I returned the car XXXX days early and was overcharged at {$460.00} for XXXX days + pending charges. That leaves a dispute of {$240.00} + pending charges. I had no choice but to return the car to XXXX in good condition, and yet Chase will not dispute these overcharges. I am requesting they do not allow XXXX to continue to charge me and that they negotiate a refund for {$240.00}. I have all signed agreements but Chase is forcing me under duress that I be held responsible for a signed return agreement when I was under the XXXX to evacuate immediately ; there was no way I could have disputed charges and it is not reasonable to think during an act of XXXX that I would argue with XXXX.
Company Response:
State: PA
Zip: 165XX
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: XXXX XXXX victim of fraud- {$50000.00} taken from me in scam- bank said my fault New account opened Chase Bank XX/XX/XXXX XXXX XXXX Account frozen without my knowledge XX/XX/XXXX, XXXX Account closed without my knowledge Was told all monies would be returned to me on or about the XXXX of XXXX-no check sent Multiple inquiries made with chase bank- keep being told the account is under investigation and monies will not be returned as there is a possible fraud from a wire i received. Made many attempts to resolve the situation both on the phone and at the branch level. Funds will not be returned- total funds in question of mine are XXXX. I have insisted the wire of {$52000.00} be returned to the original sender but chase refuses and blames his bank. I have contatced the sender and his bank and they say that chase will not comply with our requests. This has now become a hardship for me as part of the {$6300.00} is a pay check i received on XX/XX/XXXX that was directly deposited into my account from my work is being held. Any assistance would be greatly appreciated
Company Response:
State: NJ
Zip: 07006
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: We have sent 4 wire transfers from XXXX XXXX to chase bank as below as an investment to a XXXX XXXX and discovered that they are all fraud and scammers accounts. We worked with XXXX XXXX to communicate with chase bank to reimburse our funds as they are responsible for not identifying the fraud accounts but they were not responding. So I want to complain on Chase bank for not responding and for not reimbursing my funds. Date and amount of traansfers XX/XX/2023 - {$30000.00} XX/XX/2023 {$20000.00} XX/XX/2023 {$25000.00} XX/XX/2023 {$25000.00}
Company Response:
State: AZ
Zip: 85259
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-02
Issue: Incorrect information on your report
Subissue: Public record information inaccurate
Consumer Complaint: the credit consumers are not accurate of what they say i owe them. reffering to XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Chase Bank , i have never open an account with none of these companies
Company Response:
State: NY
Zip: 10454
Submitted Via: Web
Date Sent: 2023-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A