Date Received: 2023-11-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: So I received my XXXX check from XXXX on XX/XX/XXXX for the amount of XXXX I then deposited the check into my chase bank account on XX/XX/XXXX by mobile. Then I get an email stating the check will be available on XX/XX/XXXX. On XX/XX/XXXX I receive a letter from Chase bank stating my account was on hold and was facing being closed for this check, so I then proceeded to call to see what the issue was. They explained that they were having problems verifying my check and asked did I have a verified number for them to call I provided the number from my check they stated that it wasnt in their system. I then called XXXX to ask and they said the number I dialed which was XXXX was the number the bank would use to verify checks. I called chase bank back and told him what was said the rep then did a XXXX way call with that number and verified with that rep that the check was good. She told me give it about XXXX minutes and the hold would be lifted. The next day I try to use the card and couldnt. I call chase back again and the same thing they cant verify i have to provide a number I XXXX several different numbers linked to XXXX none of those are verified its insane now I have to wait even longer then their going to close my account and bounce the check.
Company Response:
State: SC
Zip: 29732
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/ XXXX XXXX I was at the spa in XXXX XXXX XXXX. Some one broke into my locker and stole my wallet, credit cards, driver license, and cellphone. They made several unauthorized purchases with my Chase Unlimited Business Credit card. The total amount was around {$6800.00} from 3-4 locations. I reported it all to Chase fraud department, and they request my to submit a police report. I comply and got my police report and email it to them on XX/XX/. Chase removed the charges on my account for 2 week then they put it back on my account. I called them again and they told me that I need to get a resolution letter from the police. I contact the police department and they told me they can not provide a resolution letter because the case is on-going. The XXXX XXXXXXXX XXXX detective told me that the police report is the only document they can provided for me. I contact Chase and told them that, they said they said that they still required that. I told them that the police department will not provide it. They said if I can't provide that they will put me on collection. I've trying to contact another detective to request the resolution letter but they haven't return my calls. Now the account has been in collection for the past 6 months and it's ruining my credit score.
Company Response:
State: CA
Zip: 92683
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Attached you will find a contract by XXXX XXXX. They charged me over {$25000.00} to run an Amazon store for me and then breached the contract. They shut my store down abruptly and refuse to refund my money. I have been trying since last year to get this resolved. The owner of XXXX XXXX, refuses to answer phone calls. He is fraudulent and is stealing thousands of dollars from clients such as myself. He needs to be held liable and the Chase should be held responsible for not refunding my card, when they have admitted that my complaint is valid.
Company Response:
State: VA
Zip: 23224
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: Chase auto closed Paid in Full and Reported negative information,
Company Response:
State: CA
Zip: 91737
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I received in the mail a letter from Chase bank notifying me that I'd been preapproved to get a credit card with them. I went ahead and sent my application and was denied. A week later I received a letter stating that the reason why I had been denied was because I already had an account. I spoke to a branch manager a a local Chase bank and he indeed corroborated that an account under a different name but with my social security number had been open a long time ago. The manager tried to help me as much as he could, called a private direct line and spoke to supervisors but unfortunately they weren't able to do anything to resolve the problem. I returned a few weeks later and the manager was able to request a closing of the account due to suspicious fraudulent activity. I've had to deal with this for quite some time now, and I've tried to open other accounts using my social, but have been denied because of pre existing accounts. A few examples are XXXX XXXX, XXXX, XXXX XXXX and just yesterday I found out this person also has an account with XXXX XXXX XXXX. I've contacted the Social Security Office to see what can be done about this, but unfortunately they aren't able to help me since none of these accounts show up on my credit report. I contacted all XXXX credit bureaus and no suspicious activity is shown. Social Security office assured me that in their system, the only person showing up with that social security number is me. The banks tell me otherwise. I am not eligible to change my social security number since I am not considered victim of identity theft. I do not know what to do because i am unable to apply for credit cards or even open an account with any other bank because of this issue. I do not know who this person is, but I know it is a man and he lives in California and his name is XXXX.
Company Response:
State: TX
Zip: 78504
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Earlier this year CHASE closed my checking, savings accounts- asked what was the issue as dont really use them out of the ordinary, and said was confidential and couldnt offer more info now they have closed my credit card as well, and dont understand as i pay my bills on time, and have everything in order. at least they should say whats the issue, feel i have been negated access to financial instruments here. have good credit
Company Response:
State: TX
Zip: 77045
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: Both XXXX XXXX XXXX XXXX & Chase received inquiries to open up a credit card in my name. However this was a fraudulent charge as I did not do this. I called both banks to file a complaint and they are processing that internally. Only the Chase fraud hit my XXXX account. I have already reached out to XXXX to file a complaint there too. Weirdly enough I did receive a XXXX XXXX XXXX Debit Card but it didn't go on my credit report. Providing applicable reference/ID # s below Chase Reference Number - XXXX XXXX XXXX XXXX Debit Card - XXXX XXXX XXXX XXXX To be clear, I do not want to these credit cards opened up in my name Thank you for the assistance!
Company Response:
State: NY
Zip: 11206
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I called Chase to arrange a payment plan to pay off my balance. They told me late fees and interest fees will continue to be added each month making my payment over {$400.00} which I can not afford. They said There is nothing they can do about that I can afford to pay them {$150.00} / month but they were not interested.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I have a savings account at Chase JP Morgan Bank. Account Number : XXXX Account Name : XXXX XXXX and XXXX XXXX ( Hight School Checking ) I recently disputed three debit card transactions with Chase. My claim # is : XXXX The disputes are for $ XXXX XXXX Transaction Date XXXX {$100.00} XXXX Transaction Date XX/XX/ $ XXXX XXXX Transaction Date XX/XX/23 I told the rep. at Chase that all the charges were fraudulent. They did a research and said that the charges are from an XXXX XXXX device. They denied the fraud claim because it was connected to a previous payment transaction. Basically since it's my device, and it's a financial transaction, I have to go to XXXX. They say that they are not responsible. I told them that there is evidence that a phone can be hacked, and the XXXX Signal could be interrupted by the airways. I pointed out this article published in XXXX XXXX. This is the link to the article : XXXX XXXX XXXXXXXX I told them that I can get a police report but they do not care. They denied the claim. I did say that I'm a client for over 25 years and keep over {$7000.00} in their account. This is the same as someone stealing my credit card. They money was basically taken from my bank ( Chase ). XXXX was just the middle man that gave my money to the vendors. The signal was stolen ( same as my credit card information ). The signal contained my credit card information. I don't think I have to pay this. Chase is not being fare since they have insurance that covers this and can just tell their merchants that this was fraud. I could use some assistance here. Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX XXXX XXXX
Company Response:
State: NY
Zip: 110XX
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXX, CA XXXX XXXX You are in Direct Violation of The Fair Gredit Reporting Act ( XXXX XXXX XXXX XXXX XXXX ), has violated several of my rights. 15 U.S.C 1681 section 602 A. Clearly states that I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written Instructions. 15 U.S.C 16668 : A creditor may not treat a payment on a credit card account under an open-and consumer credit plan as late for any purpose. Remove these late payment and update this account immediately as you are in direct violation of savoral laws under The Fair Credit Reporting Act
Company Response:
State: CA
Zip: 90813
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A