Date Received: 2023-11-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: The purpose of this communication is to file a complaint against Chase Bank for stealing and withholding my funds that was deposited into a new business account. On XX/XX/2023 my business, XXXX XXXX XXXX XXXX XXXX sent a wire to JP Morgan Chase to establish a new business bank account for investments. I, XXXX XXXX, CEO of XXXX, went in person to my bank, XXXX XXXX to do the wire around XXXX on XX/XX/2023. The wire was XXXX XXXX dollars. My Bank told me that it should take 1-2 hours for the wire to be in the account. When I reviewed the Chase business account around XXXX that night the wire had not made it into the account yet. I called the fraud line and told them I had some concerns about the account since the wire was not in my bank and asked that the wire be returned to my bank and freeze the account. The fraud department told me that that would not be an issue since the wire was still pending, they could easily return it to my bank the next day. The next day I contacted XXXX XXXX about a returned wire, and they indicated that they did not receive a wire bank from Chase. I then contacted Chase and was transferred multiple times regarding the status of my wire. I was then given a call by business banker and was told that the wire would be returned to XXXX XXXX on Tuesday XX/XX/2023. On Monday, XX/XX/2023 when I went to log online to the JP Morgan Chase account on Monday I was locked out of my account. I was then given a call by the business banker saying that Chase had decided to close out the relationship and they will be mailing a check back to me. They could not give me any information on what was going on and why they could not return the funds to my originating bank via wire. As of today, XX/XX/2023 I received a call from Chase telling me that they will be holding my funds until the end of the month. They will be conducting an investigation on the source of my funds and will mail my funds at the end of the month. None of this makes any sense but speaking to a representative from the XXXX XXXX XXXX, they explained that they have received numerous complaints about Chase Holding Deposits.
Company Response:
State: DC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I looked at my credit report a few days ago, and it showed 8 unauthorized credit inquries on my report which I didn't make or authorize
Company Response:
State: MA
Zip: 019XX
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/XXXX, I wanted to purchase a {$700.00} gift card at XXXX XXXX XXXXXXXX XXXX XXXXXXXX in XXXX and the card was swapped. However, I was told the maximum is {$500.00} for a gift card and {$700.00} exceed the cap so the transaction did not go through. However I was charged {$700.00}, I disputed this amount with Chase bank, but the bank denied and told me to deal with store by myself. I reached out to the store, employees in the store told me the maximum of gift card amount purchased by credit card is {$500.00}, and the manager request my bank statement and said she would submit to the Corporation in XX/XX/XXXX, I didnt receive any feedback nor my money back. Chase still didn't refund my money. ASAP XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX
Company Response:
State: TX
Zip: 77494
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On Thursday XX/XX/23 my phone was stolen. The person that stole my phone got into my XXXX and sent themselves {$5000.00} on friends and family in the form on a E-Check. Once I tracked down my phone using the XXXX feature 'Find My Iphone ' I immediately looked at all of my financial apps and saw that this person got into my XXXX and sent {$5000.00} to someone. I contacted XXXX but since this transaction happened through the friends and family way of sending there is no protection given through XXXX and they directed me to talk to my bank. Once talking to my bank ( Chase JP Morgan ) I informed them of the situation and I told the customer service representative to stop the check from going through. They did not do that and the next day the check went through. I then had to put in a claim to Chase and I believe they did close to nothing on investigating the situation. I was never emailed, called or texted that the claim was even opened or closed so I had to consistently call them to get an update. Yesterday I called them and they told me that the claim was now closed and they could do nothing about it. Meanwhile when I spoke to multiple customer support representative they informed me that I would get my {$5000.00} back. I am very frustrated about this situation, I can't afford to lose {$5000.00} to a thief who stole my phone and sent themselves all of this money. {$5000.00} is no little amount of money and it is truly upsetting that Chase lied to me saying that they would stop the check and put in no effort to get that money back.
Company Response:
State: CT
Zip: 065XX
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: 4 month ago, I received a check from XXXX XXXX company to repair my roof that was damaged by hail. The amount of this check is {$31000.00}. I deposited this check via phone to my personal account in Chase bank, but it turns out the check was written out in my name, my wife 's name and the bank that gave us the mortgage. In this reason, Chase closed my account and did not release the money for repair. I sent the check from XXXX to my mortgage bank and 10 days later I received this check signed and sealed as it was required. I sent a copy of this check with the mortgage bank stamp to Chase and made inquiries with my banker multiple times. They promised investigate it, but until now they did not pay me and they did not return the money to the insurance company. This has been going on for more than XXXX months. XXXX weeks ago, it rained heavily, and my unrepaired roof leaked. I have problems in the kitchen and in family room. I need to get this money to eventually repair of my roof and I need money for repair of my home inside according the contractor 's report I got! Please, help me to get my money from the bank. I gave them all documents they asked three months ago ....
Company Response:
State: PA
Zip: 19067
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: Chase Card Services for Southwest Rapid Rewards is trying to bypass the CAN-SPAM requirements for having unsubscribe links in their marketing emails by labeling them as " updates and information about your Chase relationship ''. I do not want messages about how I can " Earn more points on the go '' and want want to opt out, but there is no clear way to do so on the email.
Company Response:
State: IL
Zip: 60137
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Chase bank made me close two of my bank accounts and two of my three safety deposit boxes I had jointly with my mother in XXXX XXXX. I closed my savings and personal checking, and they let me keep my business account. I closed two of my safety deposit boxes. I had a meeting with XXXX around XX/XX/XXXX, XXXX they said at that time I signed a card and surrendered another box. I might have signed something, but I did not go into the box and empty it. The last person to sign off that card was XXXX. But I was not physically with him emptying the box on that day. Nobody has the right to empty the box without me or my mother present. Video surveillance should show that. The bank wont talk to me about it, or show me any of the sign in cards. On Wednesday XXXX XXXX my mother, went in to get something out of her box and they said there is no box. I asked XXXX to see all of the signature cards. XXXX said signature cards are thrown away after one year. As I was leaving I went back and told him it had been a little less than a year he changed his answer, and said they were thrown out at beginning of year, every year. He gave me a copy of the sign in card of the box that was closed in XXXX. He said the box was drilled, and he signed off that it was empty. no initials on card XXXX. XXXX also claims that he couldnt open it because he doesnt have the PIN number. he said that you have to have a pin number to open a box. I was told by the manager that that wasnt true either. She said sometimes you need it if youre going through their computer system instead of signing a card.
Company Response:
State: CA
Zip: 92672
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX I reported a fraudulent charge on my cc by XXXX XXXX. This company patched into a call I made to XXXX XXXX when I was " on hold '' with XXXX and he represented himself as a XXXX reservations person. He lied and told me that the price had increased since I had made my reservation earlier that day. Later that day, I learned from XXXX that this was a lie. I notified Chase cc fraud dept. Chase credited back the charge on my statement. Chase advised me to close my cc account and get a new card in order to prevent any authorized charges. I considered the matter resolved. Two months later, a charge, NOT authorized by me, appeared on my new cc card statement. It was for the same amount that the XXXX XXXX fraudster had put on my account two months earlier. I called Chase Fraud Dept. They said I could re-open my complaint. I sent Chase documentation showing that I had made the original reservation and that XXXX had sent the original charge to my Chase Credit Card. The charge from XXXX XXXX was not removed from my next statement. Chase told me that the amount of time to settle a dispute had expired. I believe that it was unethical, even illegal, to charge my new credit card with the original disputed amount that I did not authorize a second time. Also Chase paid no attention to the fact that the Fraudster misrepresented himself and lied to me. Chase claims that I agreed to the charge so I must pay it. I say that Fraud is when someone misrepresents himself and lies to me in order to get money from me, that this is a classic example of Fraud. This claim is mostly about Chase placing a fraudulent charge on my new cc. It violated what it said would be protection for me.
Company Response:
State: UT
Zip: 84106
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: If, after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or can not be verified, the consumer reporting agency shall- ( i ) promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation
Company Response:
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am compelled to seek your immediate intervention regarding the continuous and flagrant violations of the Fair Credit Reporting Act ( FCRA ) and the Gramm-Leach-Bliley Act by Chase. Despite numerous attempts to rectify these issues on the account XXXX, Chase has persisted in fraudulent reporting activities on my account and consumer reports ( XXXX, XXXX, XXXX, etc ) without my explicit consent. As per the FCRA, particularly under Sections 607 and 615, it is incumbent upon creditors to ensure the accuracy and integrity of the information they furnish to credit reporting agencies. Chase has failed in this regard, reporting erroneous transactions that have significantly impaired my credit standing and financial reputation as well as causing me great mental distress and anguish. These transactions include but are not limited to late payments, account statuss, private financial information, private personal information, balances, etc. Furthermore, the Gramm-Leach-Bliley Act mandates the protection of consumers non-public personal information. The Act stipulates that financial institutions must not disclose such information without the explicit consent of the consumer. Chases actions constitute a breach of this requirement, given that no such consent was provided for the dissemination of my personal financial data. I was not once offered an option to opt out of the sale and distribution of my private and confidential financial information to any third party data furnisher, or otherwise commonly referred to as a consumer reporting agency or credit reporting agency. This is aggravated identity theft and trafficking. I emphatically assert that under no circumstance have I authorized Chase to share, report, or use my personal financial experiences and transactions for reporting purposes. This unauthorized disclosure not only undermines my privacy rights but also contravenes the clearly outlined stipulations of the aforementioned Acts. Additionally the misuse of my personal information in credit reporting by Chase directly contravenes the exclusions outlined in 15 U.S.C. 1681d2a of the Fair Credit Reporting Act ( FCRA ), which prohibits the use of certain personal information without explicit consumer consent. The actions of Chase also align with the definition of securities fraud as outlined in 27 CFR 72.11. By manipulating and misrepresenting information related to my financial securities, they have engaged in deceptive practices. These deceptive practices are taking place both publicly and in the private, back office capacity. Significantly, my consumer rights under 16 CFR Part 433, known as the Holder in Due Course Rule, have been violated. This regulation provides protection to consumers when corporations, like Chase, sell a consumers credit contract to another lender or commercial entity, such as a collection agency entitled XXXX XXXX XXXX The sale of my credit contract to this third party entity without appropriate disclosures and consent is a serious violation of this rule. I approached Chase in a letter recently regarding this after they lied to me about selling this unlawfully closed and charged off account to XXXX XXXX XXXX, when, in fact the account was sold to XXXX according to the collection letter I received from them. Additionally, I have sent letter after letter requesting the 1099-C Copy B for my records of income and tax bookkeeping, being completely ignored by Agents of Chase when I politely asked for this document. The absence of a 1099-C form for debt cancellation, crucial for my tax filings, further suggests potential tax evasion practices by Chase and I am currently already working on an IRS 3949a form to submit against this corporation if I can not retrieve the form. Their failure to issue this document has directly impacted my financial responsibilities and tax reporting obligations. In addition to the aforementioned statutes, I will be asserting my rights under the Uniform Commercial Code, specifically UCC 9-210, which grants consumers the right to request a detailed accounting or a statement of account in matters involving consumer transactions. This request is particularly pertinent given the complexities and ambiguities surrounding the alleged debt and the subsequent actions by Chase and the collection agency involved, XXXX XXXX XXXX. Under UCC 9-210, I formally request a comprehensive accounting or a statement of the current status of the alleged debt. This request is rooted in the necessity to verify the legitimacy and accuracy of the claimed debt, especially considering the transfer of my credit contract to a third party debt collector. The lack of transparency and clarity in these transactions raises significant concerns about the integrity and legality of the debts purported balance and status. The applicability of UCC 9-210 in this context is undeniably relevant, as it directly pertains to the nature of the debt in question. The provision serves as a critical tool in uncovering potential discrepancies, fraud, or misrepresentations that may have occurred during the course of these transactions. It is imperative that Chase and any involved collection agencies, such as XXXX XXXX XXXX provide this detailed information to ensure compliance with the legal standards governing both secured transactions and consumer credit transactions. Failure to comply with this request not only demonstrates a disregard for the statutory rights afforded to consumers under UCC 9-210 but also further implicates Chase in potential legal infractions. This information is crucial for the validation of the debt, the status of the debt and for confirming that all transactions related to this debt have adhered to the lawful and ethical standards mandated by law. The provision of a detailed accounting or statement of accounting as requested under UCC 9-210 will enable a thorough examination of the claims and actions made by Chase, agents of Chase, and any assigned collection agencies that purchased this account from Chase. It is a necessary step in resolving the ongoing disputes and in ensuring that my consumer rights are fully protected and upheld. These repeated and varied violations of the law by Chase necessitate a comprehensive investigation and prompt corrective action. Additionally, I seek compensation for the substantial time and effort expended in rectifying these issues for months, which have caused considerable distress and inconvenience. I urge the CFPB to take immediate and stringent action against Chase to rectify these wrongs and prevent further harm. Your immediate attention to this matter is both necessary and appreciated. If further information is needed from me, please feel free to reach out to me. Thank you for your prompt and decisive action. I would also like to state, for the record, that I am FULLY aware of what is taking place internally with these creditors, how they conduct their affairs in the back office, the mechanics of consumer credit transactions and the fraud perpetrated against the consumer who may not be enlightened of the perplex commercial crimes and extortion taking place against them. I am also fully abreast of the fraud in the banking industry. I will not stop fighting for my rights until I am made fully whole and companies like JP Morgan Chase are held accountable for destroying reputations and lives of consumers. Thank you for your prompt attention to these matters. I look forward to resolving this matter. XXXX XXXX XXXX
Company Response:
State: AL
Zip: 36532
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A