Date Received: 2023-11-18
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have complained about this to you once already. You forwarded my complaint on to Chase and they gave you a bogus response. I sent a response to you stating that they ( Chase ) had not addressed my issues. Instead of keeping my case open and asking Chase further questions, you just blatantly closed the account!! What good is the CFPB if you are just going to shut down complaints after I've told you they ( Chase ) have not addressed my issues?! Your need to go after companies like Chase that are doing this huge disservice to customers ; instead you just close reports after they ( Chase ) give you a bogus answer. I initially complained to the Comptroller of the Currency, but they told me you were the ENFORCEMENT agency for this type of issue. I don't see you ENFORCING anything. You're just rubber stamping what the bogus companies tell you and closing the complaints! Are you working for the Us citizens who've been taken advantage or are you working for the major corporations like Chase? Seems like the latter! It's obvious you believe them and not me. I guess I now have to complain to my Congressman because YOU aren't doing your job. XXXX XXXX would NEVER have allowed this to happen if she was still running your agency. I feel like your organization is worthless because you aren't doing anything to address my issue except believing the companies and ignoring me. Thanks for nothing! XXXX XXXX
Company Response:
State: NY
Zip: 138XX
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: I deposit the check of the sum of {$91000.00} on the XXXX of XX/XX/2023 and it was said to be available in 7days time Only for my to try to login my account today and it says my online access have been locked And the check I deposit have been withdrawn, the whole {$91000.00} was withdrawn Please I need details on whom withdraw my money and I want my money back
Company Response:
State: LA
Zip: 700XX
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Complaint : Funds held by Chase with no path to resolution. I am writing to file a formal complaint regarding a distressing situation my wife and I encountered with our joint account. On XX/XX/2023, we visited a Chase branch to open a joint checking and savings account, depositing a total of {$74000.00} in cash and checks. Specifically, {$56000.00} was deposited into savings, including a significant {$20000.00} check. An additional {$18000.00} was deposited into checking, intended for transferring funds between banks. Unfortunately, both the {$20000.00} and the {$18000.00} checks were immediately placed on hold. On XX/XX/XXXX, when attempting to transfer funds from savings to checking, I discovered my account was frozen ( no movement in or out ). After contacting Chase on XX/XX/XXXX, I was informed that due to the check holds, the entire account was frozen, with instructions to call back on XX/XX/XXXX to resolve the matter. Despite my efforts, on XX/XX/XXXX, I was told the account was still frozen, and verification was needed for both the {$18000.00} checks and I would need to call back the following day. On XX/XX/XXXX, when I called again, I learned for the first time that the {$20000.00} check needed verification, and my account would be closed if not resolved by XX/XX/XXXX. When attempting to verify the checks, I was informed the writer of the {$20000.00} check has no associated phone number in a chase system, making verification impossible. Shockingly, I learned the funds would be held for XXXX to XXXX years and, if not verified, sent to the state. Despite my pleas, the representative provided no steps for verification and claimed there was nothing they could do. I deposited all my money, transferred my direct deposit, and now face almost a month without access to my funds, causing significant stress, inconvenience, and financial hardship. The lack of transparency in this process is deeply concerning. I was not informed about the need for verification until XX/XX/XXXX, with no guidance on completing this process or registering the sender 's phone number. Additionally, the threat of account closure without proper resolution is unacceptable. I urgently request a resolution to this matter and appreciate your prompt attention to this complaint.
Company Response:
State: TN
Zip: 37421
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am providing the exact problem is the documented, I send in the document area below. I asked XXXX XXXX about the cameras. She replied, oh yeah that we can't do. I asked again and she hesitated and said I nevered said that we couldn't check, then changed the subject.it the branches cameras you will see what happened and really the problem will get solve. Please email me with any confirmation because on my last complaint someone closed the case without really doing any research again. Thanks XXXX
Company Response:
State: CA
Zip: 90042
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-18
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: I purchased a rug in a village an hour or so outside of XXXX, XXXX in XX/XX/XXXX. I wanted to purchase a blue rug, and it was a cheap store. The seller and I negotiated heavily for more than an hour, and agreed on a price of what was equivalent to {$75.00} for a cheap rug that originally started from nearly XXXX the price originally. I come back to the states to find that the company has billed me for XXXX the agreed upon price. The company charged me much more than it was, and has refused to communicate with me when reached out through XXXX.
Company Response:
State: NY
Zip: 10022
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I noticed on XXXX XXXX XXXX on my account that an unauthorized transaction was made at a XXXX in XXXX, Nevada totaling in {$410.00}. I have never been to XXXXXXXX XXXX nor did I make this purchase. After searching my belongings and house, I realized I had lost my wallet and someone was using my debit and credit cards. I immediately notified Chase Bank, cancelled and locked all my cards, and submitted a fraud claim. On XX/XX/XXXX, I was notified by Chase Bank that " that the transactions was processed according to the information you provided or was authorized, '' and that they would be removing the {$410.00} from my account. I am not sure how they came to this conclusion. Again, I did not make this transaction and don't want to lose {$410.00}. I am planning on going to the bank in person, reaching out to them to see how they came to this conclusion, and potentially trying to get security camera footage and filing a police report.
Company Response:
State: NV
Zip: 89523
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I am writing to request the removal of late payment entries associated with my account. I understand the impact of accurate credit reporting on my financial standing and am seeking your assistance in rectifying the information on my credit report. XXXX XXXX XXXX XXXX XXXXXXXX Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. If there is any confusion, I suggest you contact me or the XXXX XXXX XXXX XXXX customer service representative. I recognize and take responsibility for the late payments. While I understand the importance of adhering to payment schedules, I believe that the removal of these late payments would better reflect my overall creditworthiness. I am aware that your company follows certain policies and procedures, and I am prepared to provide any necessary documentation or information to support my request. If there is a formal process for disputing or requesting the removal of late payments, please guide me on the steps required.
Company Response:
State: CA
Zip: 90278
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: Money of {$37000.00} was wired to a scammer. Requested to recall the wire transfer but the bank denied the claim saying it was an authorized transaction and I benefitted from the transfer.
Company Response:
State: TX
Zip: 75234
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: My chase checking account is closed around XX/XX/XXXX and I call the customer service they told me will refund me in 11 days and closed my account. I have XXXX living expenses on it and I havent receive it for 3 months.
Company Response:
State: NJ
Zip: 07302
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I paid off credit card by {$3500.00} too much. I want this money placed into checking held with same bank. When you call they say an email will be sent over and it needs to be requested via this proccess. However no email is ever sent out. When you call they say that there is no one you can talk with to help. It all needs to be done via email. It is already in the system and you just need to wait for it. No matter how many times you call no email is ever sent. When you make a payment to the credit card from checking held with same bank it happens right away. Looks like they put a proccess in place where you can't get your money back.
Company Response:
State: CA
Zip: 95219
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A