Date Received: 2023-11-18
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Chase bank will not return two online transactions from my business checking account into my personal account and they also debit two transactions for the same amount and will not give me my money back I have called numerous times and all I get is letter stating they will not be returning the money I have all nessary documents to prove they have literally stolen my money I have been dealing with this since XX/XX/23
Company Response:
State: MT
Zip: 59101
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-18
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: XX/XX/23 took transfer balance loan in the amount $ XXXX 1.99 % interest until XX/XX/23. Since XXXX I'm being charged {$45.00} per month. They are applying more payment to the transfer balance and leaving the current purchase to be charged interest. XX/XX/23 I called Chase Bank customer service and eventually spoke to XXXX XXXX who told me '' you paid so much on your monthly payment that we had to apply the rest to your Transfer balance. '' I asked why I have an interest charge if I overpaid the purchases. She stated '' because the interest rate defaults to your regular purchase rate ''. I told her to send me proof of that. XXXX I received a letter from Chases asking me if I would like them to send the card member agreement???
Company Response:
State: CA
Zip: 90045
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-18
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On XX/XX/, we received a letter from XXXX that our loan was sold to Chase Mortgage. That letter was dated XX/XX/. The letter stated that our loan would be transferred to Chase effective XX/XX/. On XX/XX/, we received an email from Chase notifying us that they were our new lender and stated they sent us a letter on XX/XX/. We never received a letter from Chase. On XX/XX/, we modified our payments so they would be sent to Chase. On XX/XX/, we logged into our account and had not seen a payment posted although our bank showed that Chase received our payment on XX/XX/. To avoid a late fee, we immediately made an online payment which was posted to our account on XX/XX/. On XX/XX/, the originally payment from XX/XX/2023 was posted to our account. This was posted as additional principal vs as the XXXX payment. After back and forth with Chase, they reversed the additional payment and posted the second payment to XXXX. On XX/XX/, we received an email stating that the transfer between XXXX and Chase was finalized. On XX/XX/2023 we received our first email notifying us that our statement was available for XXXX. In XXXX we set up automatic payments given the issues we already encountered with the first payments and to avoid issues going forward. Since XXXX and XXXX were accounted for, automatic payments were due to start on XX/XX/XXXX. We received no email in XXXX notifying us that our XXXX statement was available. On XX/XX/2023, we received an email notifying us that our statement was available for XXXX. On XX/XX/XXXX, we received a Past Due notification via email. This was the first past due notification, so we believed something happened with the XXXX automatic payment. We immediately reached out to Chase on XX/XX/XXXX to understand the issue. We also immediately made 2 payments on XX/XX/XXXX to cover XXXX and XXXX once we were notified that the XXXX automatic payment did not work. We also immediately went into our account again to set up automatic payment this time validating with Chase, via secure email, that automatic payment was set up. Upon communication with Chase, they reversed our late fee. However, they had already reported the late payment to the credit bureau at that time. We immediately filed a dispute with Chase to reverse the negative reporting to the credit bureau and after investigation they stood by their decision and believe they had done nothing wrong. On XX/XX/, I reached out to Chase and they validated the following information : 1. They did not provide us 15 days notice of the sale of the mortgage which is required by law. 2. They were not set up to take payments until the XXXX XXXX days after the XX/XX/XXXX due date stated in their XX/XX/XXXX email. 3. They received and held our XXXX payment for 12 days without posting, which resulted in us having to send a second payment to ensure it was received within the grace period. It was obvious they had several technical issues from the beginning given the validated information I have provided. 4. They did not send us periodic statements ( each billing cycle ) per their policy and per the Consumer Protection Act 5. They validated they had correct phone numbers and email address and they did not use any of that information to communicate the XXXX late payment to us. 6. They stated they called numbers several times, which we can not validate ; however, one number is disconnected and the other number, when you XXXX it, goes to an HOA. These numbers were not provided to them by XXXX nor have these numbers ever been used by us. We have done over 8 loans with XXXX, all have been sold, and all new lenders have received the same, correct contact information for us. We have had no issues with any other lender. 7. When we disputed the actions with Chase, they did not notify the credit bureau of this dispute and still have not reported that there is an ongoing dispute. We believe that Chase has maliciously reported a late payment to our credit bureau without following the laws they are required to follow from the very beginning. Had their system been properly set up to handle the sale and had the team followed their process, we would not be in the situation. We communicated with Chase to ensure that the payments were there and even made additional payments to avoid issues. We did everything in our power to avoid this situation and Chase still reported us to the credit bureau without communicating to us and will not take responsibility for their actions. I also want to add that we have a very low interest rate. Given the fact that they did not communicate in XXXX which happens to be just past the 60 day grace period for reporting ( XX/XX/XXXX would be 60 days ), we believe the malicious intent was for us to get to the 60 days past due so they could increase our interest rate. We also believe that this is why they are standing by their decision not to overturn reporting to the credit bureau.
Company Response:
State: OR
Zip: 97013
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-18
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/XXXX, I went to the Chase branch in XXXX, Wisconsin to open a new bank account, because I received a coupon via email, saying chase is offering a {$900.00} reward for new accounts. It took me more than XXXX hours driving to get there. The staff there recommended their premier checking and saving products, and everything get done by about 5pm that day. Chase staff also reminded me to set up direct deposit and transfer {$15000.00} into the new account in order to get the new account reward. After I returned home, I transferred in total {$10000.00} into the new Chase account via XXXX in the following days, from another bank account of mine ( BoA ). There were three transfers in total because XXXX has daily and weekly limitations. The transfer detail is : {$3500.00} on XX/XX/XXXX, {$3500.00} on XX/XX/XXXX, and another {$3000.00} on XX/XX/XXXX ( the receiving time may be different ). I also set up a direct deposit to the checking account. The next salary was supposed to be paid on XX/XX/XXXX ( bi-weekly ). Then on XX/XX/XXXX, I found that I can not transfer money from checking account to my saving account. I thought that maybe there may be a delay in the system, so I waited until XX/XX/XXXX. I found that I still can not do anything about my accounts, so I called the Chase asking why. They told me that they have decided to close the account, and refuse to provide any explanation. Right after I made the call, I found that I can not log in to my account via Mobile app or Website. They just locked everything and told me to wait until the closure is complete. I can not even manage my credit card any more ( I also have a Chase credit card, and already set up auto payment from the Chase checking account. So if they keep locking my account, I will get defaulted next month ). My employer is supposed to pay me on Friday, and since they locked my account, I don't even know where my salary goes. I called their XXXX branch, their customer service, their anti-fraud center, etc., a lot of departments. All of them kept saying that this is a final decision and there is nothing they can do, and I will never be able to open any accounts in Chase because they put me on a blacklist. There is even a guy saying that this is their right to do anything they want. Seriously I don't understand why Chase is doing this. This is irresponsible, offensive, and disrespectful. All I did is I drove a long way to Chase and opened an account, then deposited {$10000.00} in there. Then without any alerts, they shut it down and caused me so many troubles. As a consumer, I felt unfairly treated.
Company Response:
State: MI
Zip: 499XX
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: the bank is showing my date of last payment XXXX and that is not true my date of last payment XX/XX/2016, The balance is also reporting incorrectly.
Company Response:
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: In XX/XX/2023, I purchased a camera body from an XXXX seller for the total amount of {$920.00}. After sharing my experience with others, I have learned that I was the victim of a Fake Tracking ID ( FTID ) scam, as the item was delivered to the wrong address within my zip code, and signed for by a stranger as shown through USPS documentation. I attempted to resolve the issue with an XXXX case and appeal ( would not help me because it is within the same zip code and USPS/local post office did not help. I submitted a complaint through the XXXX banking app to dispute the charge and received a temporary reimbursement. However, following their limited investigation they ruled to remove the funds from my account. I provided documentation from USPS and XXXX along with a letter to explain my case, and did receive a response. Finally, after waiting for a few weeks, I called to ask about the status of my appeal and they informed me that they could not help ( once again due to it being within the same zip code ). I am very disappointed in their lack of help and am out of options to try getting my money reimbursed.
Company Response:
State: OH
Zip: 44240
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I attach with this complaint a prior summary submitted to CFPB concerning the fraudulent withdrawal of ~ {$91000.00} from 2 JP Morgan Chase bank accounts that belong to my mother, XXXX XXXX. I am a joint tenant on these accounts, and I am communicating on behalf of my mother. JP Morgan Chase claimed that the responsibility for safe-guarding this account was ours, because we were not aware of the sequential withdrawals from the first of the two defrauded accounts from mid-XXXX XXXX until XX/XX/XXXX. JP Morgan Chase stated they provided my then XXXXXXXX XXXX mother with monthly electronic statements, so the responsibility was hers, except for the first 60 days of the fraudulent withdrawals. We repeatedly told JP Morgan Chase that my XXXX XXXX XXXX mother did not agree to get her statements electronically. I have recently been preparing to work with social media and press consumer watchdogs to mount a campaign against a legal system that shields banks and harms consumers in the event of electronic bank fraud. I found two new pieces of evidence which I believe places the responsibility for safe-guarding the account with Chase. 1. With this report I am also attaching a signed request for PAPER, NOT ELECTRONIC, STATEMENTS. Although this was for a different account than the two that were defrauded, it does demonstrate what our directives and preferences were. Im certain that if JP Morgan Chase searched their records, an identical directive would be found for the two defrauded accounts. 2. In addition, since my last communication, XXXX, CA police arrested the perpetrator of this bank fraud, who I have been told, pleaded guilty. The case number with the XXXX, CA Police Department is XXXX. If you have questions or want more details about the arrest you can reach XXXX XXXX at ( XXXX ) XXXX. Taken together, Chase failed to provide paper statements, further failed to protect the accounts from fraudulent withdrawals, failed to restore the defrauded funds, and refused to work with my family to reach out to the vendors who received the stolen money so that we could receive full compensation. SHAME ON YOU. Hopefully, with these new facts, JP Morgan Chase will restore the roughly {$76000.00} in defrauded funds that it failed to protect.
Company Response:
State: CA
Zip: 900XX
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: they are reporting the date of my last payment in correctly. I stop paying all of my chase accounts in XXXX. they are reporting last date of payment 1XXXX .this account is out, of statue its been 7 years since I made a payment
Company Response:
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I got a promotional later frome chase bank stating that I am pre qualify for a promotion of XXXX interest for 18 month, on XX/XX/2023 I decided to go ahead and apply for that credit card, I must say that I have enough credit cards and I don't need more, the only reason I opend this credit was just because the 18 month XXXX interest promotion, after I applied online for the card I called to see if I got approved and they said yes and that the card is on its way and I should receive it in the mail, I believe there even was a confirmation of the 18 month XXXX interest In that conversation... On XXXX I checked my credit spending history and noticed that they are charging me interest! I called to cheek why are they charging interest, the first customer service responder was a lady and she said that it's a mistake and that the card should have the promotional XXXX interest, she even reversed the interest charges Back to my card and said they are sorry... After that she said she will transfer me to an account supervisor to fix the problem so I won't be charged interest on my card in the future, the supervisor checked and said that they are charging me interest because this card has interest on it and when I say that I got the XXXX percent XXXX interest he checked and said that I was not qualified for that promotion! He said that I should have Read all the small details which I did and nothing said clearly that the may decide not to give me the promotion even if they approved me for the credit card! This is very deceiving and bad business to lower customers to sign up for a credit card because a specific promotion and give them an approval for the credit without the promotion which is the only reason for opening the account!
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-15
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Chase Sapphire XXXX was applied for and approved on XX/XX/23, the card was received the night of XX/XX/23. The Chase app stated that the due date was XX/XX/XXXX and the date where it shows the statement close date had - -. I took a screenshot of the app and I called the Sapphire line. The representative assured me that the due date was XX/XX/23 and that it would report no sooner than that. However, the card was reported on XX/XX/23 and reflected a 99 % usage. It was suggested that the first stated period would be in the terms however it is not. The statement said it was a XXXX billing period. I had been told by XXXX representative its always 20 days but that could not be corroborated with any info from Chase. Their site consistently states XXXX days in a cycle. There is no consistency across their cards, my XXXX XXXX had a preliminary billing cycle of 26 days my XXXX XXXX was 20 days. Because of this early and unstated, on both the app and over the phone, the due date with the high credit use dropped my XXXX score by approximately XXXX points as reported by each of the XXXX CRAs. Not one single Chase Credit dept employee could tell me why this happened and no one could point to any information that I was provided that stated the first due date was XX/XX/23. I took a screenshot which I will provide along with the XXXX showing it was taken on XX/XX/23 of the pain screen for the Sapphire card, no closing date shown just - - and a minimum due date of XX/XX/23. Also attached is Chase XXXX XXXX showing a drop in my score on XX/XX/23 after reporting, my XXXX report reflecting that card report.
Company Response:
State: NJ
Zip: 077XX
Submitted Via: Web
Date Sent: 2023-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A