Date Received: 2023-11-20
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I hope this letter finds you well. I am writing to address a matter of concern regarding my credit account. I recently discovered that there have been late payments reported on my account, and I would like to request the removal of these late payment entries from my credit report. I want to emphasize that these late payments were not a result of negligence but rather a temporary setback that I have since overcome. XXXX XXXX XXXX This account was NEVER late. The late payment is erroneous. Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. If there is any confusion, I suggest you contact me or their customer service. I kindly request that you investigate this matter and, if appropriate, submit a request to the credit bureaus to remove the late payment entries from my credit report. Your prompt attention to this matter is greatly appreciated.
Company Response:
State: NY
Zip: 11219
Submitted Via: Web
Date Sent: 2023-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-20
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am writing to express my profound outrage and disgust with Chase Bank & # XXXX ; s egregious decision to revoke a credit amount of {$54000.00} and reversing numerous fraudulent charges from my business account due to alleged fraud. This arbitrary and unjust action, taken without prior notice or adequate investigation, has caused me immense financial hardship and distress, leaving me questioning your institution & # XXXX ; s commitment to customer rights and financial responsibility. As a steadfast Chase Business customer for over two decades, I have cultivated an unblemished credit record, devoid of any instances of fraudulent behavior. I am adamant in my assertion that I have rigorously adhered to the terms of my credit card agreement. On XX/XX/2023, XXXX discovered a staggering amount of unauthorized charges on my Chase Business Credit Card ending in XXXX. The magnitude of these fraudulent transactions sent shockwaves through my business, threatening its very stability. Without hesitation, I contacted Chase Bank & # XXXX ; s fraud department to report the unauthorized charges. I was assured that the matter would be handled expeditiously. However, days turned into weeks, and I found myself repeatedly calling Chase, seeking updates on my case. Each call yielded the same unfulfilled promise : the charges would be reversed, and I would receive an email from Chase Card Services confirming the credit and providing instructions on how to accept the refund. Yet, no such email materialized Frustrated and increasingly concerned, I ventured into a Chase Bank branch on XX/XX/2023. With the assistance of a bank representative, I made another call to the card company, only to be met with the same hollow assurance : an email had been sent. I scoured my inbox, but the elusive email remained conspicuously absent. Disheartened but determined, I waited until XX/XX/2023, when, at XXXX XXXX, the long-awaited email finally arrived. With a mixture of relief and trepidation, I followed the instructions to accept the payment of {$54000.00}, a sum that represented a significant step towards restoring my personal and financial health. This ordeal has highlighted the importance of vigilance and proactive communication when dealing with financial fraud. It has also underscored the need for financial institutions to provide swift, transparent, and effective support to their customers during such critical moments. To abide and uphold their policies and terms of service they themselves put in place. I.E. a thorough investigation when it comes to matters such as these, fraud, treating customers fair and justly, and not assuming a member of two plus decades with an impeccable credit history with no sign, profile, or pattern of fraud would all the sudden allegedly commit {$85000.00} in fraud. This just exemplifies Chase Bank & # 39 ; s negligence when it comes to these matters and unprofessional and downright egregious attitude and behavior towards loyal customers that report real matters for concern. This is a CLEAR violation of Chase Bank & # 39 ; s obligation to consumer protection. On XX/XX/2023, Chase Bank revoked the entire credit amount of {$54000.00} from my account and reinstated numerous fraudulent charges, without any prior notice or even a post notice. Overnight I went from a victim of fraud to the person who is/was allegedly accountable for all the previously stated and agreed upon charges on my statement marked as fraud. This action was taken out of blatant disregard for my consumer rights and financial and personal well-being. I immediately contacted Chase & # 39 ; s Fraud department and spoke with supervisor & quot ; XXXX & quot ;, in order to report a fraudulent charge on my Chase Business Card. I spoke to a supervisor named XXXX, who was extremely confrontational and accusatory. She informed me that my case had already been closed, without even asking me for any details nor allowing me to provide my recent findings. She then hung up on me. I was shocked and appalled by XXXX & # 39 ; s unprofessional behavior. I tried to explain the situation to her, but she refused to listen. She even had the audacity to claim that i didn & # XXXX ; t sound like the & quot ; XXXX & quot ; she had spoken to last time. I was disgusted by her insinuation that I was being unreasonable or difficult. I spoke with a multitude of managers from the fraud department at Chase, however, the branch managers were no better. They abruptly hung up on me multiple times when I tried to explain the situation. let I am deeply disappointed with Chase Bank & # 39 ; s disregard for my consumer rights and their treatment of me as a customer. I have canceled my Chase Business Card and will never do business with them again. My XX/XX/2023, statement unmistakably exposes Chase & # 39 ; s willful negligence in failing to conduct a thorough investigation into the disputed charges. This egregious oversight has plunged me into a catastrophic financial crisis, effectively rendering me unable to access my own funds and fulfill my fundamental financial obligations. The repercussions of Chase Bank & # 39 ; s actions are far-reaching and detrimental to my life. I am now facing : 1. Financial hardship : The revocation of the entire credit amount has left me in a state of financial strain, unable to meet my regular expenses and fulfill my financial obligations. This has caused significant stress and anxiety, impacting my overall well-being. 2. Damage to credit score : The revocation of the credit amount, coupled with the outstanding balance of the disputed charges, will in turn inevitably severely damage my credit score. This could make it difficult to obtain new credit, rent an apartment, or even get a job. 3.Emotional distress : The financial burden and the uncertainty surrounding my credit situation have caused me immense emotional distress. I am constantly worried about my financial future and the potential consequences of this situation. 4.Difficulty obtaining insurance : With a damaged credit score, I may face difficulties obtaining insurance for my home, car, or other assets. This could further strain my finances and leave me vulnerable to financial setbacks. 5.Difficulty finding employment : A poor credit score could make it difficult to find employment, as many employers conduct credit checks as part of the hiring process. This could limit my career opportunities and further impact on my financial stability. 6.Difficulty getting approved for loans or mortgages : With a damaged credit score, I may face difficulties obtaining loans or mortgages in the future. This could increase the overall cost and ability to purchase a home or make other significant financial decisions. Considering these severe consequences, I am formally demanding that Chase Bank immediately and unconditionally reverse the revocation of the disputed charges and reinstate the funds to my account. I also asked for clear and transparent communication throughout the process to ensure that this issue is resolved swiftly and satisfactorily. I am deeply disappointed with Chase Bank & # 39 ; s failure to uphold its responsibility to protect its customers from fraudulent activity and its blatant disregard for my rights as a 20+ year business customer. If Chase Bank fails to take immediately take corrective action, I will be forced to pursue all legal avenues to protect my rights and seek compensation for the damage caused by this egregious breach of trust. I implore you to reconsider Chase Bank & # 39 ; s position on this matter and act with the integrity and fairness that their customers deserve. I am hopeful that Chase Bank will value its long-standing customers and resolve this issue fairly and in a timely and satisfactory manner. Yet they are not and stated they WILL NOT RESPOND TO ANYMORE INQUIRIES. Chase Bank & # 39 ; s actions are unacceptable. They have a legal obligation to treat their customers fairly and respectfully. By hanging up on me and dismissing my concerns, Chase Bank violated my consumer rights. XXXX & # 39 ; s behavior was particularly egregious. She was confrontational and accusatory, and she made a false accusation against me. This type of behavior is unacceptable from a customer service representative, let alone a supervisor. The fact that Chase Bank was unable to resolve my issue promptly and efficiently is also concerning. I was forced to call back multiple times and speak to different representatives, and still didn & # 39 ; t get the help I needed. Chase Bank has shown that they do not value my business or my rights as a consumer. I believe that the CFPB & # 39 ; s actions will have a significant positive impact on consumers nationwide. By holding Chase accountable, the CFPB is sending a clear message to all financial institutions that they will not be allowed to engage in unfair and deceptive practices. I am confident that the CFPB will continue to play a vital role in protecting consumers from financial harm. I urge you to continue your important work and to remain vigilant in your efforts to uphold my and other consumers rights. Thank you again for your dedication to consumer protection. Sincerely, XXXX XXXX XXXX
Company Response:
State: CA
Zip: 95833
Submitted Via: Web
Date Sent: 2023-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-20
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I am writing to dispute the accuracy of information on my credit report maintained by your bureau. After a thorough review of my credit history, I have identified an inaccurate late payment entry that I believe may be the result of a bank error or system glitch. Account Information : Creditor XXXX XXXX XXXX XXXX XXXX - Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. I pride myself on maintaining a strong record of timely payments, and this reported late payment is inconsistent with my financial behavior. I suspect that there may have been a bank error or a system glitch that led to this inaccurate reporting. I understand that accurate credit reporting is crucial, and I believe resolving this issue is essential to maintaining the integrity of my credit history. Please investigate the possibility of a bank error or system glitch that may have led to this inaccurate reporting.
Company Response:
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2023-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-20
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have mailed multiple acceptable payments in accordance with the Federal Reserve Act Section 16 to Chase with proof of certified delivery to the address provided on the back of the Billing Statement. Chase is declining these payments which is in direct violation of UCC 3-306. I have asked to have the payment coupons sent back as proof that they are not being cashed, and nothing has been sent back. I have the certified mail proof that these payments were delivered and signed for.
Company Response:
State: CA
Zip: 95822
Submitted Via: Web
Date Sent: 2023-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-20
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On the morning of XX/XX/XXXX, I received an official email from Chase bank stating that " to prevent potential fraud, we have restricted your account and may close it soon. '' I tried to open my chase app to see what happened, and it said that your account is locked due to unusual activity. I'm not allow to access to my account. So I called the customer service, they told me that they truely want to tell what happened to me, but the only description on their system is my account is closed by bank decision with no reason. They suggested me to creat a new account in another bank. When I asked when can I get my deposite balance, nearly XXXX, they said the bank is still processing the closure. So they don't even know.
Company Response:
State: GA
Zip: 31405
Submitted Via: Web
Date Sent: 2023-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-20
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XX/XX/23 transactions {$15.00} {$10.00} {$10.00} {$11.00} {$11.00} {$11.00} {$15.00} {$15.00} {$20.00} {$20.00} {$25.00} {$30.00} {$46.00} from XXXX. I didn't authorize any of these charges. I called the bank to dispute and they put the money back in my account, then reversed the charges saying their investigation was complete and that the transactions were indeed made from my account. I told them I never made these charges and they said I have to prove I didn't. I asked how I can prove that I didn't make the charges. My XXXX account shows no charges on my account and I said I can send them these screenshots and they said I have to wait 15 days for a packet of info to arrive at my address and that will show me how to dispute these charges. But the packet I received 30 days later only said that Chase deems these transactions to have been authorized.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-18
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: In XX/XX/2023 Chase arbitrarily reduced the credit limits on my XXXX credit cards. This eliminated over XXXX from my available credit and drove my credit utilization up to almost 70 % in a single day resulting in a nearly XXXX point drop on my credit score driving me into a poor range putting me at risk for negative repercussions from other lenders. In addition Chase dropped my credit limit below the current balance on one card, ending in XXXX, below the current balance putting me over the limit on that card which i think is against the law. This resulted another ding on my credit report after the initial hit from the reduced limits. I called the bank and they gave me normal generic justifications. Then asked me why I had increased the usage of my card ending in XXXX over the past 6 months. I increased usage because the bank offered me an unsolicited very low promotional APR during that period. Basically they used my response to their promotion in part to penalize me. Nothing has changed in my income, credit lines, payments to justify the reduction. It is a financially damaging situation dropped on my by the bank. I understand it is no fully illegal but it should be. No business should have the power to arbitrarily take actions that will result in financial harm to an individual that has maintained a good standing in their accounts.
Company Response:
State: MD
Zip: 21207
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-18
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Earlier this year i signed up for a credit monitoring app and found out that someone had applied tor 4 credit cards under my name to am address i no longer even live anymore, immediately froze my credit and place a fraud alert on my report, i reach out to these banks ( XXXX XXXX XXXX XXXX XXXX and Chase bank ) to let them know i wasn't the one who applied for these cards. I also found out that the bank detected the accounts where fraudulently opened and had terminated the cards but then the cards still appears on my credit report and have BADLY affected my credit score which went from XXXX to currently XXXX.
Company Response:
State: NJ
Zip: 083XX
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, I opened a Chase Sapphire Banking account and JP Morgan Self Directed investing account. I opened the accounts to consolidate my wealth and deposit a JP Morgan check given to me by a third party. I opened the checking account, and deposited the JP Morgan check, which was put on hold for a significant amount of time. I linked my XXXX XXXX XXXX XXXX XXXX account using the XXXX deposit method. After linked, I attempted to deposit {$100000.00} into my JP Morgan self directed investing account. Shortly after, my account was frozen. I reached out immediately to Chase phone support, who unlocked the account and told me to resubmit the transfer a different way. They told me the initial transaction was declined. I decided the better solution was to initiate the transfer from my previous bank, XXXXXXXX XXXX XXXX instead. I initiated the transfer but the account was locked shortly there after. I went to the nearest Chase branch, who helped unlock the account by calling XXXX to confirm the transaction was valid, as well as validating my ID. My chase account was locked again after purchasing a Treasury bill on XX/XX/XXXX with the newly available funds in the JP Morgan Self Directed Investing account I spent hours on the phone trying to get an answer, who told me the bank initiated a closure. One representative told me to go back to the bank branch to unlock it. I went to the bank branch who were shocked by the developments, and spent several hours trying to get the problem resolved, reducing the investigation from 10 days to XXXX. I reached out to Chase executive relations who promised to investigate as well. I did not hear back any details. I reached out to the branch who were under the impression I knew the account was in the funds disbursement phase of closure and I had been notified. During this time, I have had no access to my savings and the check for {$4000.00} I deposited and a direct deposit was declined. I had to use my small amount of funds remaining in wealthfront to make minimum monthly payments on cards to hold me until my next paycheck, putting a financial burden on me with interest fees I did not intend of accruing. XXXX office case id number # XXXX XXXX
Company Response:
State: TN
Zip: 372XX
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I don't know why Chase just lock my account and I can not use my app on Friday XX/XX/2023. I called them and they just unlock my account without telling my anything. Today, XX/XX/2023 I want to transfer my money to a friend and it's been auto cancelled and I called them again they just told me my account is locked forever and I can not transfer or withdraw any money of my account. Still they didn't tell me the reason and I don't know why and I have no money to live at this point.
Company Response:
State: CA
Zip: 91731
Submitted Via: Web
Date Sent: 2023-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A