Date Received: 2023-12-04
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I apologize for having to reach out to you but I have encountered a problem that I was unable to resolve through your normal customer service channels. Moments ago I hung up from a four hour long phone call with one of your agents who was unwilling to assist me. She made it very clear that she could help me but did not feel my concerns were worthy of Chase 's consideration beyond telling me to book directly with the airline or to select a different flight. Considering the circumstances of the situation, I can not believe that a company operating in good faith would view my request as anything but reasonable and would take the appropriate steps to remedy my concerns. I am sure you and your team deal with incredibly complex and nuanced problems but my issue is very simple. I am trying to book this flight itinerary from the Chase Travel website : XXXX XXXX XXXX When presented with this information your agent confirmed what the Chase Travel Website was ( and still is ) offering but she was unable to book this itinerary. When she attempted to use your internal tools to book the flight she was also unable and presented me with alternative options which were roughly {$720.00} more expensive. When questioned about why the Chase Travel website was displaying something that Chase is unable to fulfill she proceeded to have the most illogical, circular, contradictory, and oftentimes confusing position as to why this is permissible and of no concern whatsoever to Chase. Not only does this itinerary still present from the Chase Travel site, each leg of the trip at the fare class advertised is available directly from the airlines. I would take her up on her suggestion to not use Chase and book directly with the airlines at the same cost but I would prefer to use my XXXX Ultimate Rewards points for this trip. I do not believe my request is unreasonable - I simply want to use my points to book the flights that are displayed and take my wife to XXXX XXXX for our XXXX. Flights that are advertised directly on Chase and are confirmed available from the airlines at the exact same pricing. If you ultimately feel my request is unreasonable or if you feel that some subsection buried deep in some travel disclosures document means that this is not something Chase is interested in considering I will take your response, or the response of your team, as final and book directly with the airlines. I appreciate your consideration on this matter.
Company Response:
State: MI
Zip: 488XX
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I disputed XXXXXXXX XXXX payments totally around XXXX dollars. I reported these as unauthorized and Chase has sided with the scammers.
Company Response:
State: NV
Zip: 89128
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: To provide context, I had not used my Chase credit card for an extended period, and I was not in New York for the last six months. Surprisingly, in XXXX, Chase sent out a new credit card without any prior request or notification. Regrettably, this new card was stolen, leading to unauthorized purchases. The situation escalated when the thief managed to compromise my Chase online account, altering crucial details such as my password, phone number, email, and address linked to the account. Despite having a verbal code established with the Chase security department years ago, the thief successfully accessed my online account, withdrawing all funds from my linked debit account. This is especially disconcerting as it indicates a severe failure in the security measures of Chase. Upon discovering the unauthorized transactions and overdrawn account in XXXX, I immediately contacted the customer care fraud department. While some charges were successfully addressed, I encountered significant challenges in resolving others. Chase representatives insisted that certain purchases were legitimate, refusing to cancel charges and refund the amounts covered by autopay, which I had set up as a safety measure. The recurrence of such a security lapse is utterly unacceptable. I experienced a similar incident in 2017 when my XXXXhase debit card was compromised, and it is disheartening to witness a repeat of such a breach.
Company Response:
State: NY
Zip: 11234
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: CLAIM ID : XXXX Account Ending in XXXX I would like to request for my dispute with ID XXXX to be reopened and for my account to be credited with the amount of {$1300.00} as I confirm that I have returned the jacket following all the instructions provided by the merchant, and to prove that point, I'm sending attached the following documents : XXXX. XXXX Tracking Label originally provided by the merchant with Tracking Number XXXX where you can see the tracking updates showing the timeline since I dropped off my return to it being received by the merchant 2. Merchant original confirmation stating that they have received my return 3. Ongoing email conversation with merchant where they failed to address their ability to locate the return delivered to their warehouse 4. XXXX XXXX XXXX complaint related to this case In the observance of the above documentation, I think it becomes pretty clear that I followed to the letter all the instructions provided by the merchant, and if the merchant claims that they have not received the returned merchandise, that's their fault, not mine. Attentively,
Company Response:
State: NY
Zip: 10014
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Case number XXXX XXXX XXXX XXXX XXXX.. executive office XXXX XXXX.. chase XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX bank mgr Hello my name is XXXX. I'm writing you in regards to the dilemma I'm going thru with chase bank. I opened an account at Chase Sparks XXXX on or about XX/XX/XXXX. Chase bank in XXXX, NV located in the legends shopping center on XXXX XXXX XXXX XXXX, NV XXXX. I deposited two 3rd party checks from the government that we're in a friend of a friend 's name the first check was an income tax return in the amount of {$7300.00} and the second check was a stimulus check for {$1400.00} for a combined total of $ XXXXThe money was payment for a vehicle I had sold the acquaintance. We both went in the bank together as is that particular Chase branches policy. This was on Saturday XX/XX/XXXX. We showed our id 's to the teller I believe her name was XXXX there was also a young man by the name of XXXX who is also a bank teller who was present at the time of the transaction although I believe he went on a break after answering a question the young lady had asked regarding the transaction and third party procedure. The clerk inspected our credentials and preceeded to log in the deposits and handed me my receipt totalling {$8700.00}. She then to informed me that the funds wouldn't be available for about ten to fourteen days as it was a new account and the amount was a little high. I said I understood and we left. After waiting about a week or so I was asked to visit the branch with two forms of ID ( again ). They ( Chase ) also requested a bill that has my current address as I'm in XXXX with XXXX ID problem is I had recently moved from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Apparently Chase 's fraud department seemed to have an issue with that so I was asked to bring a current utility bill as well as my Identification card ( again ). I brought an XXXX XXXX XXXX bill which was not excepted as well as a recent XXXX statement and neither document seemed to be good enough. ( Although I was told by the branch manager XXXX XXXX XXXX prior to coming in that the documents would be sufficient. ) I also provided Chase with a copy of my rental agreement and a few other items I had to back up the address change. The Mgr made a call to corporate came back and again I was told I needed send them via email. I was also told to send them in the form of a P.D.F. ( which didn't work by the way ) because a jpeg wouldn't work. All of my attempts were being denied. I contaced the issuing bank to see if the issue could be resolved by them I was informed that the checks were deposited on the XXXX and cleared on the XXXX of XX/XX/XXXX and there wasn't anything they could do on their end since unless it was fraud. A few days later I tried at a different location. Chase bank located at XXXX XXXX XXXX XXXX XXXX, NV XXXX. I once again sent them a PDF of a of a bill I had online. I was told by the bank manager ( XXXX XXXX ) that the bank had decided to close my account and I would be receiving a check in the mail for my remaining balance of {$8700.00} minus any fees within ten business days. I waited and waited for months all the while not receiving any type of correspondence from Chase. I contacted Chase corporate office on XX/XX/XXXX and was told that unless the person that the checks were issued to and myself come into the bank together ( again ) and show our iD 's again they would be keeping the money indefinitely. I then filed a complaint with the CFBC case # XXXX - XXXX. I was told that the bank was going to try and resolve the issue and there investigation was concluded. From there I spoke with Chase executives agent named XXXX and was told the same thing about me finding the checks owner and both of us were to come in to a Chase and give two forms of ID for verification. I told her that was impossible because I had no was to find him because it was a business transaction and I had no contact with him at all and he wasn't in the state or this country for all I know. XXXX said unless that happens Chase would keep the money and in a year they would send it to the state of XXXX as unclaimed and I would have to talk to the state. I waited for a year. A year later I contacted the state of XXXX and was informed that the state hadn't received anything from Chase. I contacted Chase and Chase has been giving me the run around ever since. I brought the forms that were requested and did everything on my end I was able to do including looking for the man I sold my car to. I've done alI I could do only to call today to see about my money. Again I was told I needed to find the person I had sold the car to ( A person whom I barley know and have no contact with whatsoever who doesn't even live in the state of XXXX or this country to my knowledge ). To go to a Chase bank at the same time to verify ID. They even asked for proof of address from me. The very thing that got my account closed in the first place. Anything less than that Chase would be keeping my funds indefinitely. I can't believe that I was told to bring in something for address verification for a closed account let alone that Chase would be keeping my money indefinitely. Now here it is nearly three years later and I still haven't received my money. Please help my phone number is ( XXXX ) XXXXmy account number is was XXXX. Any help would be appreciated. Thank you for your time. God bless. The following is a list of dates as well as Chase employees spoken to. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Case number XXXXXXXX XXXX XXXX XXXX ... Chase XXXX XXXX XXXX ( 3 ) XXXX XXXX. Chase XXXX XXXX XXXX XXXXs XXXX nv XXXX XXXX XXXX XXXX XXXXXXXX ( Bank Mgrs ) XXXX XXXX ... XXXX ... XXXX XXXX ( bank tellers ). ( Bank Mgr ) XXXX ... XXXX XXXX XXXX XXXX... XXXX NV XXXX XXXX XXXX ( Bank Mgr ) ... / XXXX ... ( bank mgr ). Thank you for your time and assistance in this matter. Sincerely, XXXX XXXX XXXX
Company Response:
State: CA
Zip: 90016
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX XXXX buyer was searching supplier from net component XXXX XXXX XXXX XXXX XXXX, and buyer found supplier XXXX XXXX XXXXsend e-mail via net component. XXXX XXXX buyer called supplier XXXXXXXX XXXX XXXX placed order to XXXX XXXX XXXXXXXX total amount is XXXX. Buyer contacted supplier by XXXX she acquired from net componentand buyer asked for pictures before payment. XXXX XXXX buyer keep pushing supplier to send pictures via e-mail and XXXXsupplier replied by e-mail he needed some time to acquire pictures from their XXXX vendor. XXXX Supplier provided pictures in e-mailXXXX buyer XXXX XXXX checked the label information and negotiated the payment termthen planning to arrange payment of 20 % deposit in advance. XXXX Finance team reviewed and arranged payment for 20 % deposit=USDXXXX, XXXX buyer send XXXX copy to supplier via e-mail. XXXX Supplier provided tracking number by e-mail. XXXX XXXX XXXX Tracking : XXXX XXXX XXXX buyer started tracking the shipment since no delivery update. XXXX went to net component again to find suppliersupplier information in net component now has changed to the correct one the real supplier claimed they did not receive the order, the payment and did not arrange the shipment. And supplier then informed XXXX that their company information on net component was changed by Hacker and we got fraud. XXXX XXXX buyer informed XXXX XXXX teamXXXX XXXXXXXX team initiated an application for revoking the payment on the bank 's online banking side, and contacted the bank in time to request the withdrawal of the payment. As of today, XXXX has not received feedback from the other party 's bank or intermediary bank, and the payment has not been withdrawn. we recall many times CHASE BANK request to return our money form XXXX XXXX, at the same time, we called the XXXX POLICE, but CHASE BANK nothing to do, the money still not return to us.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX my bank account got hacked and someone sent XXXX dollars at XXXX. I talk to my bank and they said they would look into it. I waited 2 weeks and meet someone in person to talk about it more. The person call the number and talk with them and they told me that I needed proof that I was not at XXXX that day and I wont get my money back. I need my money to pay for rent for my apartment and other stuff as well.
Company Response:
State: TX
Zip: 76012
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Account no. XXXX, Chase Bank is holding a check for 11 days for no reason as check for {$4000.00}, deposited XX/XX/XXXX has already cleared.
Company Response:
State: CA
Zip: 92037
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check and the check cleared but then chase bank had place my account on hold and I can not access my account, due to them wanting to verify the person who wrote the check, I have read chase bank has been doing this to a lot of customers holding peoples money for a month even up to 2 months, they should be verifying the money bank to bank not for me to provide a number for them to call to verify if the check is a fraud or not.
Company Response:
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Opened a new checking account with Chase on XX/XX/XXXX I had paid off my overdraft fee and deposited around {$1000.00} only for my account to close down and now I am unable to get my money back unless the check is verified. I have given Chase all the possible ways to verify the check with the company but they did not accept it. It has now been a little over 3 months and still has not been verified.
Company Response:
State: CA
Zip: 94089
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A