Date Received: 2023-12-07
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: This is a second attempt to request for an opt out of this account from reporting under Consumer Privacy Act and Gramm Leach Bliley Act. I am requesting an opt out of this account from reporting to any non-affiliated third parties ( including any credit reporting agencies ) under The Gramm Leach Bliley Act and The Privacy Act of 1974. Please provide me with a reasonable opt-out form that can be submitted electronically under Regulation P - Privacy of Consumer Financial Information ; 12 CFR Part 1016 ( a ) ( 2 ).
Company Response:
State: CA
Zip: 90621
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX around XXXXXXXX XXXX I went to the Chase bank XXXX XXXX XXXX XXXX XXXX city location to withdraw {$3500.00} from my chase saving account. I provided the teller with my Us passport I was told I needed a second form of ID due to the amount either a bank card from any other financial institution or a work ID badge. I left the branch went home retrieved my XXXX XXXX government CAD card which is my work ID and my XXXXXXXX XXXX debt card I went back to the bank gave the teller the two additional forms of ID she requested she then asked did I have my chase debt card I told her no I misplaced the debt card weeks ago she called her branch manager over he asked did I have my cell phone on me I told him no he said its nothing he could do to help me without my cell phone or debt card so I left the branch went back home and retrieved my cell phone. I went back into the branch with cell phone in hand provided my the branch manager XXXX XXXX XXXX with my passport, work id and XXXX XXXX debt card then asked to close out my account. I requested a check for the remaining balance in my account after the {$3500.00} cash was withdrawn. The branch manager took my documents began processing my transactions then told me the system wouldnt allow me to take any money out it was locked he never asked me to retrieve any information from my cell phone he told me he was going to give me back my documents and let me out the bank. I told him this didnt make sense I provided him all of the required requested information. I he said I could only get {$3000.00} from the atm but I needed {$3500.00} and the remaining balance in my account withdrawn in a check. I pulled out my phone to begin recording what was going on because I knew it wasnt right he then said he wouldnt be able to help me since I was recording even though the bank had cameras recording me at that very moment. He then called the police the officer arrived and told me he would arrest me for trespassing if I didnt leave I was crying and very frustrated confused and in disbelief I was being treated this way when I did everything required of me and I was never told the documentation I provided to prove my identity wasnt sufficient. The officer told me the bank no longer wanted to do business with me and they could refuse service for no reason and not provide me with any of my money which I know is untrue. I filed a complaint on the responding officer and called chase customer service line I was told no one is required to reach out to me regarding this matter.
Company Response:
State: MD
Zip: 21117
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: Credit card had identity theft. They referred me to XXXX XXXX XXXX XXXX to work out. I paid a fee and Chase just charged off and reported even though identity theft. The Chase vendor assured me that would not happen at enrollment
Company Response:
State: IL
Zip: 60622
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: Identity theft on card by former employee. Chase referred me to their vendor XXXX XXXX XXXX XXXX. Paid a {$2500.00} fee, was to settle, clear from history. Chase just charged off ruining credit along with their vendor XXXX XXXX incorrectly deceiving Money and terms.
Company Response:
State: IL
Zip: 60622
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: I received notice that I needed to provide the mortgage servicer updated information on my insurance renewal. I submitted it 4 times, starting in XXXX before the lapse date, and the servicer failed or refused to pay the premium causing the policy to lapse.
Company Response:
State: CO
Zip: 80220
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Chase sent me a letter said terminating their relationship with me and cancelled my credit cards with them. They wont give me a reason. Want to know why cancelled?
Company Response:
State: CA
Zip: 945XX
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: JPMORGAN CHASE bought my mortgage from XXXX XXXX and since then has demanded twice that we purchase additional FLOOD INSURANCE for a XXXX XXXX XXXX. XXXX XXXX never had any problems with the Insurance Policies and found that the Building Insurance and our Individual unit insurance policies were more than adequate for State Law. Additionally JPMORGAN CHASE has onerous communication options that do NOT permit speaking with a human being/customer service representative. Everything must be done by uploading documents or faxing documents. There are NO options to speak with someone to resolve such matters.
Company Response:
State: SC
Zip: 291XX
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I've been trying to get hard inquires off my credit report throughout this whole year and the credit bureaus haven't been any help on the phone, mail, and online. From my knowledge my credit report have been frozen/locked since the beginning of the year, and company 's are still accessing my credit. The hard inquires are JPMCB CARD XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: AL
Zip: 35215
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I have been a Southwest chase customer for sometime, I regularly make payments. I make multiple payments throughout the month. On XX/XX/XXXX I made a payment. It cleared XXXX. And out of nowhere they are telling me that they will not release my payment and credit it to my account until XX/XX/XXXX. The payment has already left my bank account. They have never done this before in 3 years. They are telling me they are doing this because I made multiple payments in one month. However, I have always made multiple payments in one month. It is not unusual for me to do this. I believe they are doing this because, it makes it so I will not get my special bonus for spending enough money on my card at the end of the year. By them delaying posting of the payment, theres no way I will have enough points for the reward at the end of the year and they know this. Ive gotten the reward for two years in a row, its the companion pass where my spouse flies free for an entire year. This is absolutely to take my money, get free interest on it for a week, and then make it so I dont get my yearly reward. I tried to call them, I asked to talk to Supervisor, I asked them credit my account, I told them Id be filing a complaint ; I asked the supervisor to provide me proof of this of their policies in writing, to none they would do. I just want my payment posted. Again, it was posted it was paid XX/XX/XXXX. It cleared my bank XXXX XXXX. And they refused to post it before XX/XX/XXXX. They have never done this before. My payments are always posted the very next day. None of my account activity is out of the ordinary for the 3 years I have had this credit card account. This is brand, new, and I 100 % believe it is to stop me from getting the reward that I get every year.
Company Response:
State: IL
Zip: 60560
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Closing on a mortgage
Subissue: Trying to communicate with the company to fix an issue with the loan closing
Consumer Complaint: I have been sending request since XXXX just to make sure that everything is properly documented like if they paid the taxes on the note or all documents were signed ... With no answer.
Company Response:
State: TX
Zip: 75165
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A