Date Received: 2023-12-12
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: After banking with Chase over XXXX years the bank closed all my accounts and refused to provide an explanation. In my Savings account I maintain Substantial balance over the course of years. Recently I started XXXX XXXX XXXX XXXX withdrawing large amounts as well making a deposit using a Cashiers Check from another financial institution ( money from XXXX ). All transactions were conducted with Cashier 's checks. Never had any overdrafts or any type of fraud. This cause me to rush and transfer funds to another financial institution. An explanation would have been appreciated. My credit card was also closed which will affect my XXXX score. I am not sure what if anything could be done I believe Chase discriminated against me.
Company Response:
State: TX
Zip: 75115
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, XXXX, I carried XXXX {$100.00} bills to Chase ATM XXXX the following address : XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX. I used XXXX of the ATMs to deposit the money. After I insert all the cash inside, the ATM ran for a while and showed " we are having trouble ''. Then the machine provided me a receipt which asked me to call XXXX at XXXX. There is no amount of bills on the receipt. The only information it has is Term ID : CA XXXX and the Sequence # XXXX. I went in the bank branch but I didn't bring my id with me so they refused to investigate this but ask me to call the number which the bank is about to close. I immediately called the number and, after multiple transfers and calling new numbers, the customer representative filed a claim and says they will do an investigation and report back in XXXX business days. It is ridiculous the ATM ate the money and is unable to recalibrate the machine to make it right. I have heard multiple cases online that people are not receiving right amount of money after the investigation. The {$9000.00} is crucial for my whole family 's life. We need it ASAP for rental, food and other necessities of life. The issue is happening on XXXX of the largest banks in the state which is very disappointed. Hope I can get my money back XXXX
Company Response:
State: CA
Zip: 95014
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023 I made 2 authorized purchases through XXXXXXXX XXXX XXXXXXXX XXXX for the amount of {$140.00}. A few days later when I checked my bank statement, I noticed that there were fraudulent charges by a similar company called XXXX '. After I noticed that there were over XXXX charges ranging from $ XXXX {$3000.00} for a total amount of {$11000.00}, I instantly called chase bank to report those charges as fraud. After talking to a fraud specialist, they stated that the charges would be reversed back into my account because I didn't authorize them. Chase bank did reverse all the charges in XXXX. Then, a few months later, Chase charged my account again for ALL the fraud charges saying that I was responsible to pay for all of them. When I contacted them, The fraud department stated that they received an invoice from the fraudulent company " XXXX XXXX' with my name, email, and phone numbers-which is all public information. The invoice did not have any of the company 's information, except a non-working telephone number. I spoke to XXXX XXXX fraud department manager ) on XX/XX/2023. He stated that after further investigation, I was at fault for the fraud charges. I clearly asked him, what specific documents could I get in order to prove that I did not authorize those charges. He went on to say " I DON'T KNOW ''. I asked to escalate my claim and speak to HIS manager and XXXX said " I could only speak to ONE manager a day ''. I tried to call several times after this initial call and everyone I spoke to said they could not do anything.
Company Response:
State: CA
Zip: 92780
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Jp morgan chase is perfect. They lead the banking world. So smart. Their automated calls and emails have to go. It would cut down on phone calls.
Company Response:
State: SC
Zip: 29617
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have a small business. I have a Chase business account and with them I could collect payments with credit cards processing service through WEPAY. Since I opened this account I have use it only once to received a payment and had no problems.On XX/XX/XXXX I received a payment of {$2700.00} with a client 's credit card and I processed the payment on my phone with the Chase app and the payment went through.An hour later I received an email from XXXX with this response : " Your payout has failed We've canceled your XX/XX/XXXX withdrawal of USD {$2600.00} '' with no further explanation. On XX/XX/XXXX I called Chase Support they said they do not have any information on why my funds where being held and also they told me I could appeal the decision with Wepay through email. I sent the appeal email to Wepay with a copy of the contract that my client signed and all her information and the receipt for the {$2700.00}. I also ask them to contact my client to corroborate the transaction.Shortly after I received an email stating that funds still were going to be held for 120 days and can not give and explanation the answer was " All information regarding our review process is proprietary, so no additional information is available in these instances. '' they did not investigate at all. My business is small and depends on this payments. Holding my funds for 4 months will hurt my finances. I hope you help me to resolve this.
Company Response:
State: NY
Zip: 106XX
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/2023 : -unauthorized ATM withdrawal of {$490.00} ( XXXX euro ) -foreign exchange rate adjustment fee of {$14.00} -non-Chase ATM fee of {$5.00} XX/XX/2023 : -unauthorized ATM withdrawal of {$490.00} ( XXXX euro ) -foreign exchange rate adjustment fee of {$14.00} -non-Chase ATM fee of {$5.00} XX/XX/2023 : -unauthorized card use at " XXXX XXXX supplements XXXX '' for {$3.00} I visited a Chase Bank branch three times to dispute the charges, check up on the disputed charges, then change my PIN once I was told the charges " were authorized by using the PIN associated with the card '' so the claims were denied When I logged into my Chase mobile app, I found that my mailing address, phone number, and email address had been changed. I removed the unwanted device from my account and changed my information back to the correct info.
Company Response:
State: MO
Zip: 63118
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX. I sent a payment if {$1300.00} to *XXXX through XXXX and they never gave me to goods or services. Services ( subleases apartment unit ). She quit responding to messages and calls. Ive tried several times to reach out to them with no response. XXXX was not able to process refund and seller did not repone. XXXX could not give me the account holders name so I could contact them another way. The number on her account is inactive XXXX and the email XXXX I tried stop payment or dispute through CHASE bank and they denied dispute and took the credit they gave me back for the transaction. This caused my account to be negative. I also reached out to apartment XXXX XXXX XXXX and they said no one lived there with that name and also sent a complaint to them and there was no correspondence through email. I also filed a police report, report to FBI, report to FTC and now here. The number she have comes up in XXXX app. No XXXX, XXXX or other payment service
Company Response:
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I sold my car to XXXX for XXXX $ I didnt have a checking account at the time so I just deposit it in my girlfriends account there was a hold for 7 days then they released the funds the same day they closed the account I already walked in the branch ( Chase ) and they verified my identity in person but when they call which they have to its there policy to verify my number they say they cant verify that number I already connected 3 phones and each number its the same thing
Company Response:
State: FL
Zip: 33432
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I received a Chase Unlimited card I never applied for on XX/XX/2023 from JMBC Bank. I contacted them, told them I hadn't applied and they told me the inquiry would be removed from my credit report. They gave me information as to how to place a fraud alert on my account through XXXX so anytime there was an application done I would recieve a call to confirm my identity. I set up the alert immediately. This alert does work as I was contacted on XX/XX/2023 when I had applied for an XXXX credit card. I received an email on Saturday, XX/XX/2023 from Chase saying there was a letter on my account in regards to the recent credit card I had applied for. I thought it was awfully late since I had applied for the XXXX card XXXX weeks prior. When I logged on it was in regards to a card that was applied for on Friday XX/XX/2023. It was a letter telling me I was denied the card, not because of a failure to verify my identity, but instead gave a list of multiple other reasons for the denial. I called Chase immediately, upset that I was never contacted on Friday. They assured me the inquiry would be removed, when I asked why no one contacted me when I have a fraud alert on my account I was told I had to contact Consumer Finance. There is no one to call about fraud over the weekends but I remembered I set up my alert through XXXX and called them. They told me the alert is there, confirmed my only phone number and told me that it is up to the banks to call the customer with an alert, that it isn't an automated system in which I get a call. So I called Chase back Sunday morning XX/XX/2023 to find out why I was never contacted. I was told they could not tell me since the account had been closed, that there was no way to pull any information about the fraudlent account. I told them I inquired about it the previous night, before it was closed, and was directed to contact someone different. What it feels like to me is someone did not do their job on Friday XX/XX/XXXX and chose not to contact me, when I called about this error they again chose not to do the right thing and instead passed me off to be someone else 's problem. I took the steps I needed to take to protect myself and the Chase actively chose to not do what was required of them.
Company Response:
State: PA
Zip: 18301
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On XX/XX/2023, I ordered a XXXX XXXX XXXX in XXXX XXXX XXXX XXXX, Proof, from Amazon. I was expecting it to be delivered on XX/XX/2023, at XXXX XXXX. Unfortunately, the item was delivered a day late, on XX/XX/XXXX, and it was delivered to the wrong address. I contacted Amazon immediately on XX/XX/2023, and I spoke to an agent named XXXX. He confirmed that he had requested a refund to my original payment method, and I should receive the refund within XXXX business days for credit cards or XXXX business days for debit cards. However, I did not receive the refund after 10 days. Despite contacting Amazon in good faith, I had to file a chargeback on XX/XX/2023. On XX/XX/2023, Chase reversed my chargeback claim. I contacted Amazon again on XX/XX/2023, and spoke to an agent named XXXX. She informed me that my bank, Chase, had declined the refund of {$110.00}. I need help in getting this refund.
Company Response:
State: NY
Zip: 11433
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A