Date Received: 2023-10-04
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I am writing to bring attention to a concerning matter concerning my credit file. I have observed the presence of a collection entry from your agency, which has caught my attention as I was not previously informed about this collection. Furthermore, I hold serious doubts about the accuracy of the debt being claimed. As per the Fair Debt Collection Practices Act, I have the right to request validation of the debt. Thus, I kindly request that you provide me with the required validation and take appropriate actions to address this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33634
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: False statements or representation
Subissue: Impersonated attorney, law enforcement, or government official
Consumer Complaint: On XX/XX/2022 XXXX a lawyer who was helping me resolve this disputed debt called into Ic System which department states if your an attorney -- XXXX XXXX claimed to be an attorney representing the company, and when XXXX addressed ask if she was speaking with an attorney in office, ask us to hold while she transfer us to the Consumer affairs department which we then spoke with XXXX XXXX started laughing at us and raising her voice, telling us pay bill or action would be taken against us even taking jail, XXXX XXXX told her she was ending the call because this was violation of the FDCPA and lying about us talking with a lawyer and refusing to answer questions didnt believe we was calling a company that was giving false information., I called back and then spoke with XXXX who XXXX up on me. This company has never sent me anything and this company claimed I was calling a lawyer.. THe company was purchased by someone else, they refused give information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-03
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: To whom it may concern, I XXXX XXXX have been a victim of identity theft and fraud, as a result of erroneous incorrect information I have suffered a financial loss significantly. I have tried contacting all of these creditors to provide information or validation and I have never received any supportive documentation that proves I am liable or consented to any service or good these companies offer. Please remove this incorrect information from my credit report. The following account is not mine XXXX XXXX XXXX Account Number : XXXX Amount : {$650.00} Date : XXXX Please remove this inaccurate information from my credit report. The following account is not mine IC SYSTEM INC Account Number : XXXX Amount : {$560.00} Date : XX/XX/XXXX Please remove this inaccurate information from my credit report. The following account is not mine XXXX XXXX Account Number : XXXX Amount : {$1200.00} Date : XX/XX/XXXX Please remove this inaccurate information from my credit report. The following account is not mine XXXX XXXX XXXX XXXX Account Number : XXXX Amount : {$200.00} Date : XX/XX/XXXX Please remove this inaccurate information from my credit report. The following account is not mine XXXX XXXX Account Number : XXXX Amount : {$1100.00} Date : XX/XX/XXXX Please remove this inaccurate information from my credit report. The following account is not mine XXXX XXXX XXXXXXXX Account Number : XXXX Amount : {$8300.00} Date : XX/XX/XXXX Please remove this inaccurate information from my credit report. The following account is not mine XXXX XXXX XXXX Account Number : XXXX Amount : {$0.00} Date : XX/XX/XXXX Please remove it from my credit report. The following account is not mine XXXX XXXX Account Number : XXXX Amount : {$0.00} Date : XX/XX/XXXX Please remove this inaccurate information from my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60611
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-03
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I am being harassed via spam telephone calls to collect on a fraudulent debt. Request to stop contacting me and to provide proof of the validity of the debt are being ignored.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02145
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-03
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: XX/XX/2022 went into the XXXX XXXX store XXXX XXXX to ck the new Phones. The rep gave me a sample internet unit for free. I took it home to see what its XXXX XXXX the XXXX i mentioned I have internet with XXXX XXXX XXXX and pay {$10.00} qualified Military Vetrans Disaibility pension igot it home to see if it was better than my current internet, iIt did not work at all so i took it back to the XXXX store The agent that gave me the unit was not there and another salesman would not accept the return item. I called thier home office as instructed. To ask why they refused the return item. she asked me to take a label to XXXX XXXX. When i called XXXX XXXX they wanted {$20.00} pkg fee. in the mean time i had ti go to XXXX XXXX with XXXX and XXXX issues. When i got better i sent the item to XXXX in Texas. I never used the item I have internet with XXXX XXXX XXXX exclusive with the complex. I got around to ship the thing to them uos now they want to bill me $ XXXX it is not fair. I did not get a bill and consider this a scam they can tell that i never used the unit .. and i had to go across town to ups instead of the store that gave me the item as a gift.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63111
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-30
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: This complaint is for IC Systems. I have never recieved any documentation from them nor do I have an agreement with them. I have attached below documentation that is requesting more information from IC Systems. Please see attached to this complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43232
Submitted Via: Web
Date Sent: 2023-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-02
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: The information is incorrect from this company. I cancelled this in-home telephone system when I was informed that Internet was not going to be available through XXXX XXXX XXXX XXXX I did not use this system and when I notice that the money was being taken out of my checking account. I contacted this company again informing them that I wanted to have internet and wifi and they could not give me the service that I needed. Hence, I informed this company that I needed internet and wifi in the beginning. I did not need telephone service without internet. Your information may have changed since XX/XX/XXXX View your current credit report Account info Account nameI C SYSTEM INC Account numberXXXX Account typeCollection Responsibility Individual Date XXXX StatusCollection account. {$630.00} past due as of XX/XX/XXXX. XXXX XXXX XXXX XXXX {$630.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 36832
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/, IC SYSTEM INC, XXXX XXXX XXXX , XXXX XXXX MN XXXX, XXXX, pulled my XXXX credit report as a Hard Inquiry. I received notification of this through my credit monitoring software. I immediately called IC SYSTEM INC and they told me they had no idea who I was and why they pulled my credit. The Rep hung up on me. I called back to talk to a different Rep. I was told the same thing. Both times I was told they did NOT know who I was after taking all of my personal info, DOB - SSN - Address - Email - Previous Address - etc, they found nothing. I called back again and spent another 45 minutes on the phone with a different Rep. Again having to provide ALL my personal info, only to be told... they can not find me. At this point I was able to talk to a Supervisor who - after " running me '' AGAIN, admitted he could not " find me '' and had " no idea '' why my info was pulled. I asked him to provide me a letter stating that, and he denied that request because " I still could be in there ''. He referred me to " XXXX and XXXX '' and I emailed XXXX at her request after I was able to speak with her. The email was sent to ConsumerAffairs@icsystem.com on Sat, XX/XX/XXXX, XXXX. She said : " Dear XXXX XXXX : Despite our best efforts we have been unable to identify any account in our system that matches the information provided. Our recommendation is that you dispute the inquiry with your credit bureau. That will require the credit bureaus to contact IC System to verify the inquiry. This communication is from a debt collector. Sincerely, Consumer Affairs XXXX XXXX XXXX XXXX XXXX XXXX, MN XXXX I called XXXX and they said I had to have IC SYSTEM contact them to remove it. IC SYSTEM refused to do so.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 498XX
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My credit score has been affected and constantly penalized by a false delinquent account that doesn't belong to me. It has been constantly reposted every 3 months since XXXX it has been the only unfixable item affecting my credit score. I have tried to contact the company multiple times, but the only number I have never worked. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MN XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38114
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-30
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I am a XXXX man, and I was very upset, on XXXX, XX/XX/2023, when I received a phone call at XXXX XXXX. I missed the call but was concerned because someone was calling me so early. Even though I didnt recognize the number, I immediately called back. The call was from a collection agency demanding payment on an old debt that was past the statute of limitations, in New York. The name of the agency is : IC Systems XXXX XXXX XXXX XXXX XXXXXXXX XXXX, MN XXXX XXXX I didnt recognize the name of the company they claimed I owed money to and the debt they were demanding payment on was XXXX or XXXX XXXX XXXX. I would like to file a complaint. Not only is this agency calling at an illegal time, but they are also participating in a predatory practice when they targeted, at least, this senior and demanded payment on a debt that is no longer a legal obligation. I would appreciate it if you could investigate this situation and let me know the results of your investigation. Thank you for your attention to this matter. Best regards, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, NY XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2023-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A