Date Received: 2023-11-02
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Reported the incorrect debt to XXXX ( XXXX XXXX ) on XX/XX/XXXX. Spoke to a service rep and answered all information required. She told me that the debt was originated from someone and/or service on XXXX XXXX XXXX XXXX, TN on account num ber XXXX. I told her that i had always lived in XXXX XXXX XXXX and never been on TN. She mentioned that this looks like a typical ID theft and opened a dispute case for me. XXXX XXXX ( XXXX ) fraud dispute case number XXXX. Initially discovered the issue when looking to my credit report on XXXX where i opened a dispute on report number XXXX. The debt was reported to the Credit Burreau by I C Systems INC on XX/XX/XXXX account number XXXX for the amount of {$1100.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PR
Zip: 00926
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-02
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I logged into my XXXX account and noticed a debt collection account for {$520.00} for XXXX XXXX XXXX ( which I have never been a customer of ) They verified the account holder has the same name as me but with an " XXXX '' as a middle initial ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) to which they then asked if I knew the phone number and email associated with the account. I have never seen/heard of them. They stated the account was opened in XXXX of 2019 and was active for about 2 years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92337
Submitted Via: Web
Date Sent: 2023-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-02
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Debt I have no knowledge of never had an account with astound ever
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-02
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: In XXXX I attempted to get XXXX service at my local XXXX XXXX. They were unable to complete the transaction and asked if I can come back the next day. I came back the next day and they were still unable to complete the transfer. At that time I told them to cancel the entire transaction and continued with my cell phone provider without changing service. A few months later I received a bill from XXXX with no explanation about what it was for. Since I never received service from them I did not pay it. I have been working with XXXX and the various collection agency 's that have contacted me. They still have this collection against me even though they provided no service.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 49503
Submitted Via: Web
Date Sent: 2023-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I opened a XXXX account in XX/XX/XXXX. In XXXX of XXXX, a phone ( XXXX XXXXXXXX XXXX ) I ordered had been stuck in transit, sitting at a local XXXX for 3 weeks. XXXX told me they would be turning the phone around in transit and shipping it back to their warehouse. One Phone ( XXXX XXXX ) I ordered came but had taken 5-6 weeks as well and I was not happy with XXXX at this point. I called and canceled service and shipped the phone that had arrived ( XXXX XXXX ) back to them. I called in XX/XX/XXXX after receiving a notification about the phone ( XXXXXXXX XXXX ) they had to turn around because it had been stuck and sitting at XXXX for 3 weeks. They told me their own tracking showed the phone had made it safely back to their warehouse but they could not locate it themselves to scan it in and to call back in a month. I asked " what if this charges me {$1500.00}? '' The customer service rep told me she would remove my payment information because " You do not owe this and you can not remove payment information if there is a balance on an account such as this ''. She removed my payment information. I called back in XX/XX/XXXX to check and was told by the gentleman that they have sent this to a supervisor because once again, I am told this is their fault they lost the phone again but this time in their own warehouse. I was asked again to call back the next month to check. I asked this gentlemen " what happens if this never comes off. What happens if this hits my credit? '' He replied " hmmmm you're right, that would be bad, I'll have a supervisor call you. '' NO ONE EVER CALLED ME. I call back XX/XX/XXXX, again, same story, profuse apologizing, sending to supervisor, telling me " I'm so sorry, I do see the notes here, this isn't your fault, you do not owe this ''. I call in XXXX and XXXX of XXXX, SAME STORY. But when I call in XX/XX/XXXX, I am told I have been turned over to COLLECTIONS!! My exact fear and what I called about monthly!! I have worked very hard on my credit, never made a late payment anywhere and have always paid my accounts. In XXXX, I called multiple times a day for a week, a supervisor tells me after a " long review '' that there is nothing they can do and that I should have called and handled this sooner ... ...... I call back but XXXX only hangs up on me at this point until XX/XX/XXXX. IC systems, the DEBT COLLECTOR told me to write my letter explaining all of this, I did and they deemed I did not owe this from the notes XXXX had to submit with my dispute. But guess what?? XXXX has submitted me to XXXX now, ANOTHER DEBT COLLECTOR!! I called on Monday, XX/XX/XXXX to the XXXX department for my 100th time and now I am waiting on yet a 4 review of a " supervisor '' and I am not hopeful. I should not be paying {$1500.00} for a phone I never once touched and that XXXX confirmed with me repeatedly they recieved back, in a timely manner but apparently couldn't locate to " scan '' at their own facility. This has put a big dent in my credit. XXXX hangs up on me repeatedly and IC systems threatened me until I mailed them the letter containing this information and the email where the XXXX XXXX removed my payment proving they said I have not ever owed this debt on this phone. Please help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77388
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-31
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: I disputed the collection with the the collection agency my claim shows evidence of identity theft from a police report, and everything reported should be shown as accurate. Per Section 609 ( a ) ( 1 ) of the Fair Credit Reporting Act ( FCRA ), you are required by federal law to verify any and all accounts posted on my credit report, and only report accurate information. I request all verifiable proof you have on file for the listed following account with original documents/wet signatures and no screen shots. These delinquent account record is inaccurate. Also, I asked for you to stop contacting me through phone calIs, and I have still gotten constant calls. I request that the following account be promptly removed immediately off of my credit for IC Systems.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77584
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-31
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: The debt collection agency IC System Inc. has listed a collection of {$710.00} on my accounts with credit agencies including XXXX and XXXX. They claim to be collecting on behalf of XXXX XXXX, which seems to be a telecoms company offering XXXX internet and cable. I have never had a relationship with XXXX or XXXX XXXX. Indeed, I have not been a resident of the United States since XX/XX/, and I have certainly not had any telecommunications bills in that country since then.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 816XX
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: My monthly XXXX bill was {$10.00} every month until they put me on a new plan without my permission in XX/XX/XXXX. That new plan was {$50.00}. I had auto pay on my account so they took my money. I canceled my service, and they refused to send me a refund so I disputed the charge. They gave me a XXXX cent courtesy credit so they want {$50.00}. I received a letter from a collection agency today XX/XX/XXXX. {$50.00} is what the collection agency is going after. That was resolved with the debt collection agency XXXX months ago. Now I'm being harassed by a second debt collection agency for the same amount which was previously resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11210
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-31
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: This debt collection company placed a account on my XXXX account in XXXX i disputed it because i am unaware of who they are or who they work for. I requested documents showing the contract they are stating i broke by missed payments and details on the amount i am said to owe. They removed the account from XXXX without any of this information and have now added it to XXXX without still not providing any documents supporting this is my account and they have the right to collect a debt from me. They are ruining my credit worthiness. And i have a block on my XXXX it is disturbing that people can insert information on my consumer profile without my knowledge or consent which is against the fcra
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10030
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-31
Issue: Communication tactics
Subissue: Used obscene, profane, or other abusive language
Consumer Complaint: This company IC System has continuously called my phone while I was working, I expressed to them that I can not get calls at work and that if I continue I would report harassment, the man on the other end called me a XXXX and said to just pay your bills and you would not have this problem and hung up in my face. I tried calling the number back and every time I would explain to someone what happened they just tried to move on from the conversation, this was insanely disrespectful and this is no way to run a company. This account does not belong to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76063
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A