Date Received: 2021-06-29
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Hi I opened a Apple Card with Goldman Sachs around XX/XX/2021 I then made a purchase for approximately {$1100.00} and they gave me XXXX XXXX as a reward I then returned the purchase and they didnt retrieve the XXXX XXXX but instead charged my account but its not visible on my balance and now they are claiming Im past due 30 days on the {$11.00} and reported it to the credit bureau. When I call XXXX XXXX they say they will investigate but nothing has been done and my credit score dropped almost XXXX points iv not been late on any payments in the last 5 years on all of my accounts and this is really setting me back
Company Response:
State: NY
Zip: 11219
Submitted Via: Web
Date Sent: 2021-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-28
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I APPLIED FOR APPLE CARD FROM GOLDMAN SACHS. I APPLIED AND WAS DENIED ON XX/XX/2021 AND FOR REASON UNABLE TO VERIFY IDENTITY. I'VE CALL THIS MORNING TO ASAK ABOUT MY APPLICATION AND WAS TOLD THAT, XXXX XXXX MAKES THE DECISION. I TOLD THE REPRESENTATIVE THAT CREDIT BUREAU DO NOT MAKE DECISIONS ON APPLICATION, THE DECISION IS MADE BY THE BANK TO APPROVE OR DISAPPROVE SUCH APPLICATION. I HAVE NO NEGATIVE ACCOUNTS ON MY CREDIT REPORT. I CONTINUE TO GET DENIED. I WANT MANAGEMENT TO REVIEW MY APPLICATION. MY CREDIT SCORE IS XXXX AND I HAVE NO ISSUES.
Company Response:
State: FL
Zip: 33952
Submitted Via: Web
Date Sent: 2021-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-28
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: Please see the attached explanation. I sent this letter to all three credit agencies and Goldman Sachs to plead for an act of goodwill.
Company Response:
State: NY
Zip: 11201
Submitted Via: Web
Date Sent: 2021-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-27
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: My APR for my Apple Card with Goldman Sachs is presently 21.99 %, by far one of the highest interest rates of any credit card I have. With a good FICO credit score of between 760 - 790 depending on the credit agency, my other interests rates are in the 7.5 % - 16 % range. Further, I pay my bill on time and in full monthly. I consider Goldman Sach 's interest rate to be gouging. On several occasions I have spoken via text with Goldman Sachs customer service to ask that my APR be lowered. They have declined to do so, saying that my rate is based on my credit, even when my credit is good and enough to warrant the lowest interest rate offered on other cards. I feel that Goldman Sachs is taking advantage of their customers with this high rate and my rate should be lowered.
Company Response:
State: NY
Zip: 10036
Submitted Via: Web
Date Sent: 2021-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-23
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: Purchased an XXXX store card in XXXX and from XXXX the holding company / bank has not returned any calls or provided paperwork on the card. While attempting to close this card, the company has charged off the amount, the action being without notice to the consumer.
Company Response:
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-23
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was scammed by an XXXX company for a website with the total amount of {$920.00}, after a couple of months waiting for my website I never received what my signed contract said. Because of that, I started a chargeback with my credit card company Apple Card - Goldman Sachs, and after submitting all my documents with fully evidence of the scam, they decided not to adjust the payment because they just investigated the merchant payment portal that is XXXX and not the merchant behind the transaction ( the XXXX company ). This is absurd, and its fully of excuses, this was not a proper investigation and I demand this bank to be held accountable for not properly investigate and always be in favor of merchants even if it was a scam. I will be including some emails from the XXXX company blackmailing me for the refund of this money.
Company Response:
State: AL
Zip: 35802
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-22
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/XXXX, I opened a CD with Marcus.com, which came to maturity in 12 months. The first aspect of the complaint is the emails received regarding monthly disbursements, as well as the initial email opening the account, and the final email alerting me to the maturity date and automatic renewal. All of these UNSECURED emails contained sensitive financial information, including the account number and various dollar amounts. The second aspect of my complaint is the closing process of this account. Upon receipt of the final email, I called to express my dismay that the term total - interest amount of my CD was displayed in an unsecured email. To my further dismay, I learned during that call that the call I had made several days earlier to close the account was not being processed, and my CD was set to renew! If I hadn't become aware of the potential security breach regarding my personal details, I would've been locked into another 12 months with Marcus. This has been resolved, and Marcus has case # XXXX, created by XXXX, on file, from XX/XX/XXXX.
Company Response:
State: PA
Zip: 15235
Submitted Via: Web
Date Sent: 2021-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-22
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Hello, My complaint is in regards to my Apple/Goldman Sachs general credit card. I opened the account in XXXX XXXX XXXX and have used it consistently, have never missed a payment nor have I ever been late on a payment. I keep my balances very low as I take my credit score very seriously and keep overall balances at approximately XXXX %. This particular account consistently fails to report updated, accurate information which has negatively impacted my credit score and at one point prevented me from attaining another line of credit due to inaccurate information on my credit report on my Apple/Goldman Sachs card. Right now, today for instance, according to my XXXX credit report, I have a balance of {$160.00} and have a 10 % usage percentage. In reality, I have a XXXX balance. The balance of {$160.00} was from back in XXXX. I have used my card every month and have paid off my balances three times since XXXX. All three credit bureaus are reporting outdated information for this credit card because Goldman Sachs has not reported correct information. XXXX says I have a {$250.00} balance on this card! It's all wrong and it's unfairly hurting my creditworthiness in the eyes of lenders. All three credit reports show Apple/Goldman Sachs has not updated my account since XX/XX/2021 ( and even then, the balance was not correct. ) Not only does it incorrectly show a 10 % credit usage on XXXX and XXXX but it shows a whopping 17 % usage on my XXXX report!! Absolutely wrong and UNACCEPTABLE. Then to add insult to injury - XXXX is now threatening to remove the account altogether due to *lack of reporting* which will negatively impact my score even further. I have spoken to three different people at Goldman Sachs at length. No one can explain why this is happening and each opens a " ticket '' that promises to look into it and I am told I must wait ( yet another ) 30 days for their investigation to be complete as to why they are not reporting correct payment and balance information. Nothing ever updates and I have never once received any confirmation that their investigation was completed. I've worked so incredibly hard to build my credit up and rely on my score for business as well as personal projects. I have a pristine payment history across all lines of credit including this card but Goldman Sachs continues to incorrectly report balances and payment history. Also, when I have tried to dispute the balance / payment history with XXXX they tell me I can not dispute it and that I have to just wait for Goldman Saks to update my account. Then they threaten to remove it altogether due to " lack of reporting. '' ( Insert scream here. )
Company Response:
State: MI
Zip: 48073
Submitted Via: Web
Date Sent: 2021-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-22
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: This account dont belong to me Please remove this account of all 3 credit report agencies, look here the accounts to delete 1. Identity Theft XXXX XXXX XXXX XXXX Account Number : XXXX This is not mine. 2. Identity Theft GOLDMAN SACHS BANK USA Account Number : XXXX This is not mine. 3. Identity Theft XXXX Date of inquiry : XX/XX/2020 This is not mine.
Company Response:
State: NY
Zip: 107XX
Submitted Via: Web
Date Sent: 2021-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-21
Issue: Managing an account
Subissue: Problem with fees or penalties
Consumer Complaint: - I opened a 12 mo CD with Marcus Goldman Sachs on XX/XX/2020 for XXXX - On XX/XX/XXXX I called Goldman Sachs to close the account and move the money back to my XXXXXXXX XXXX account - The customer service person and supervisor both told me that my CD that matured on XX/XX/XXXX was rolled into a new CD at a much lower rate and I would have to pay a penalty if I closed the CD and moved the funds back to my XXXX account - The penalty is over {$600.00} so I asked them to waive the penalty as I was unaware of the rollover to a new CD - XXXX GS siad they would not waive the fee - I wasn't informed of the automatic rollover to a new CD - I wasn't asked to accept the new CD rate - The language in the letter XXXX sent in XXXX does not clearly describe what we needed to do to keep the CD from rolling into a new CD or that there would be panalties with this new CD
Company Response:
State: IN
Zip: 46077
Submitted Via: Web
Date Sent: 2021-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A