Date Received: 2021-07-04
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I opened an online savings account with Marcus by Goldman Sachs on XX/XX/2021, I transferred {$1000.00} from my personal bank checking account and {$8000.00} from my savings account ( {$9000.00} total ) on XX/XX/XXXX. The money left my personal bank account on XX/XX/XXXX. I went to log in my Marcus account on XX/XX/XXXX to find that they locked me out of my account. I called Marcus customer service and they said they don't know why it's locked and nothing can be done until Monday XX/XX/XXXX because the team that unlocks accounts isn't here on the weekends, also they said they didn't receive my {$9000.00} from my personal bank. So I call on Monday, they say they are force closing my account and I can't get my money back that I sent over, they told me they never got {$9000.00}. I called my personal bank, verified the account and routing was correct and they said nothing can be done because the money left the account and is in the Marcus account. On XX/XX/XXXX Marcus said they received the {$9000.00}. So they closed the account on XX/XX/XXXX and my money got sent to a closed account. That money should have been rerouted back to me the next day ( according to my personal bank ). The representatives at Marcus would not tell me why they closed my account, when or how I will get my money back. They just kept saying " we can't disclose any information regarding the matter '' for every question I asked, I was transferred to several supervisors and they all kept saying they can't tell me anything except the account is closed and they will not send my money back, no transfers can be made and they can't transfer any money back. Marcus told me to have my personal bank recall the funds, they said my personal bank will have a procedure for getting my funds back. My personal bank said that's not possible, they don't know why Marcus would tell me that and Marcus needs to send the money back because they have it and they closed the account. I keep getting the run-around I have been calling my personal bank and Marcus everyday, several times a day to find out where my money is and it's XX/XX/XXXX and I still have no answers or my money back. This is theft. Marcus bank literally stole my money. They should not be allowed to operate. They need to be investigated, how can they treat people like this?! I have bills to pay, this is causing me a lot of distress.
Company Response:
State: LA
Zip: 701XX
Submitted Via: Web
Date Sent: 2021-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-03
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I am a small business recipient of the PPP service. I open this account for purposes of receiving the funds since at the time my bank did not recieve PPP loans ( someone advised me to use Marcus Bank instead of getting the PPP prepaid card ). I recieved my deposit which took almost 2 months for me to recieve which has already caused financial issues for me on top of the pandemic. XX/XX/XXXX recieved my {$7500.00} deposit, same day I sent {$500.00} to my external account which is attached via Plaid to my Marcus Account. Hours later I recieved a call but the call didn't come to my cell phone on file It seemed to have went to my alternative number in which I never gave them. That number is attached to my external account, which I the only reason I knew they called because that number sends me a Email notification. On the call it's stated to me that my account will be closed with no explanation. Of course I was mad and frustrated about this BUT then when I asked how will I get my funds the REAL problem began. I was told that my funds will have to go back to my lender ( same lender It just took me a month in a half to get a resolution with to get my funds ). So I have found YOUR COMPANY IS VIOLATING ITS OWN CONTRACT. Per MARCUS DEPOSIT AGREEMENT *effective XXXX XXXX, YOUR company per section VI.Your Account ( bullet point 9 ) states as follows : -- -- " If your Account has a balance when we close it, we will return the funds to you minus any applicable penalty, unless prohibited by law, by ACH Transfer or wire transfer ( with your authorization ), or by mailing you a check. '' -- -- With this being stated and your company not sending me my funds with either option, I am considering notifying police of theft from your company. Also I have been informed by legal consolation that while you all have my money illegally you are collecting interest illegally. This is also costing me with the government seeing that I have a time frame to apply for forgiveness of my loan In which your company is holding my funds. I called my lender and they stated your company should simply write a check. I was also deceived by your agents who I have recorded saying my account has been closed and from legal consultation they stated this can not be the case because if the account was CLOSED a check for the remaining balance is sent to the account holder. ( Me ) Again you all are violating your own contract costing me emotional and financial distress because of it. I also see that this is an ongoing complaint with your company on the XXXX site wish I had recognized that earlier would have just waited for my PPP debit card. But again you all are violating your own contract that we agreed upon. I need my money rent is due and bills need to be paid
Company Response:
State: NC
Zip: 28205
Submitted Via: Web
Date Sent: 2021-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Goldman Sachs used an old XXXX XXXX that is NOT a valid email to me. They kept using that address, and I never got the notices on an account I started on XX/XX/2021. They then recorded and delinquent status to my credit report as three months delinquent on XX/XX/2021. Neither Apple nor GS would do anything about their error in assuming my XXXX XXXX is my email. ( Old IDs could be anything, but more recently, Apple has required that IDs be valid emails ), unbeknownst to likely other customers who had old XXXX XXXX and had never used an Apple Card and me. The internet is rife with this problem and associated complaints. I asked them to release that delinquency, given a changed rule victimized me at Apple with GS that occurred two years ago and about which I was not advised. And restart their billing as of today. None of my credit card accounts are even 30 days past due. -- and they refused. They also would not refer this discussion to anyone who could help. THIS IS GROSSLY UNFAIR! and violates the transparency in lending. Apple consumers beware of this agreement between Apple and Goldman Sachs. This requires you, the customer, to use your email as an ID when you may not want it all over the internet and when all other credit cards can use the email you applied with as the notification destination.
Company Response:
State: CO
Zip: 80525
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-01
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: On XX/XX/XXXX, I was denied for the 3rd time by Apple Card by Goldman Sachs, each time for " already having applied. '' However, I'd never applied before so this seemed odd and I finally decided to call to see why I was receiving this message. Upon speaking to the Apple Card Goldman Sachs rep, he couldn't find my name, number, or any personal info on file and didn't understand the denial either. Finally, he decided to check just my SSN by itself in the search and found my SSN attached to a current customer named " XXXX XXXX. '' They gave some info on the person but couldn't give me much but they did say he was born in XXXX and located in NJ ( where I'm from ). They said they couldn't really do anything about it, besides make a note/report this on their end, which they did so they should have history of this. I requested they close the account as fraud but they said they couldn't because they weren't sure if this was a case of a duplicate SSN being given or if this was actually fraud and encouraged me to contact SSN to see if this is a duplicate # ( which they claimed happens ) OR if this was actually fraud. I spoke with SS admin yesterday, they searched my SSN and confirmed that this is NOT a duplicate # and that despite what the goldman sachs banker said, duplicate # s are NOT common. He confirmed the only name attached to that # in SS 's system is my name, XXXX XXXX and no one else should have access to it. The SS rep said that this is either a typo from when XXXX XXXX applied OR fraud and to fill out an identity theft report. I filled out an identity theft report on XX/XX/XXXX when I first was informed of all this, just in case. So my report has been in for two months. I called FTC to follow up this past Tuesday, XX/XX/XXXX and ask the status on my report because I can't apply for an apple card until this is resolved. They directed me to the consumer trade commission since it is relating to a credit account opened using my SSN. I need you guys to reach out to Apple Card Goldman Sachs or XXXX XXXX born XXXX located in NJ directly, for them to clarify his actual correct SSN, so he can confirm whether he entered my SSN as a typo OR if he continues to lie and say my SSN is his then we know he's engaging in fraud. Both SS admin and Goldman Sachs can confirm all of the statements above ( SS can confirm only I have this #, no one else AND Sachs can confirm that XXXX XXXX is using my # on his account, despite it not being his own ). This is the only way, Apple Card Goldmans Sachs will close or have him update his account so that I'm finally eligible to apply. On their end, they see it as either a duplicate or fraud so & they can't speak to SS directly to clarify it's not a duplicate ( like I did ), & it seems you guys at the CFPB seem to be the body created to act as in between the bank and SS to confirm identity theft doesn't continue, so please help or let me know who can help.
Company Response:
State: NY
Zip: 11238
Submitted Via: Web
Date Sent: 2021-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-30
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I XXXX XXXX filled out a credit application with XXXX for an Apple card on XX/XX/2021. I know credit is my right pursuant to 15 usc 1601. So I was confused when I received an adverse action knowing that only applies to insurance and employment pursuant to 15 usc 1681b. Since I have been denied my right and have received an adverse action that is violation of 15 usc 1681n civil liability for willful noncompliance. It also is a violation of 18 usc 241 conspiracy against rights and 18 usc 242 deprivation of rights under color of law.
Company Response:
State: MI
Zip: 48601
Submitted Via: Web
Date Sent: 2021-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-30
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Since XX/XX/2020 I have been attempting to settle a " debt '' with said Company to no avail. After sending ( via USPS Certified and Priority Mail ( Express ) many notices, affidavits and other correspondences including but not limited to demands for full verification ( s ) of " debt '', a full accounting of said " debt '', notice of default and estoppel and other private special trust deposit documents, to date I have not received any of my requested and demanded inquiries. After experiencing some personal hardship due to said Company 's negative reporting of said Estate, and said Company 's reluctance to submit documents, non-compliance, default, and non-response. The current hardships that are mostly due to the COVID-19 Pandemic Disaster and I not being able to mover forward financially due to the negative reporting by said Company, I was forced to settle said trust account in USD for the full amount of {$5700.00} from my bank whereas said Company 's representative stated that said charge-off would be removed and a letter showing payment of full amount would be emailed to my email, but never sent the email. I was then told to check my junk and spam mail for said email, but to no avail. As of today XX/XX/2020 there is no change to my score. I have exhausted my administrative remedy and will continue to do so in order to possibly file a claim against said Company and it's Agents and Assigns for their breach of a public trust, violation of possible State and Federal laws, as well as many other Constitutional Violations.
Company Response:
State: NJ
Zip: 07202
Submitted Via: Web
Date Sent: 2021-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I made an online purchase using my Apple Card ( issued by Goldman Sachs Bank USA ) on XX/XX/2020 in the amount of {$180.00} from what turned out to be a fraudulent vendor : XXXX ( XXXX ). I realized it when I tried to track my order but couldn't, and when I tried to contact the vendor, the number was disconnected and the email was undeliverable. I disputed the charge with Goldman Sachs within a few days. I never did receive the product. Goldman Sachs has repeatedly resolved the dispute in the vendor 's favor, even though I provided documentation, including the undeliverable email, disconnected phone, paypal community results showing others had encountered the same issue with the vendor. I also contacted XXXX and was told that the vendor had been identified as fraudulent and suspended, which information was also provided to Goldman Sachs. Even after multiple times reasserting the dispute, providing additional information and speaking to numerous customer service representatives, I can not get a clear answer as to why the dispute was resolved in favor of the fraudulent vendor. The Apple Card has been extremely convenient, but this has been the worst customer service I have ever received. I have luckily not had to dispute many transactions, but the couple of other times I have were with other credit card providers who were prompt, communicative and fair. If this is how Goldman Sachs treats an actually verifiably fraudulent transaction, how will they deal with more run of the mill complaints with vendors? I should not have had to continually dispute this transaction for more than 6 months to try to get it resolved. Apple Card users beware.
Company Response:
State: WA
Zip: 99352
Submitted Via: Web
Date Sent: 2021-06-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-29
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: XXXX of 2019 I opened a line of credit with GS bank usa. Apples new credit card. The card purposely did not come with the card number printed on it. This became an issue when I lost everything on my XXXX device. I have no history anywhere of this credit card and cant look it up because the card doesnt have a card number and cant look up my statements or transactions. I received no letters in the mail from this card company, no emails or anything to tell me I was past due or what I owed. There is no paper trail at all from them. I have called the card company and they said they didnt see that I owed anything, yet its still on my credit report that I owe {$1000.00}. Ive called the credit reporting companies and they told me to call the card company. Because of this issue with the card company I am unable to apply for a different credit card since they are reporting a balance due, yet I havent received any statement or any way to even verify the accuracy.
Company Response:
State: FL
Zip: 32726
Submitted Via: Web
Date Sent: 2021-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My card was charged with a lot of purchases from Apple Service. It was unauthorized charges. I reported fraud with the credit card company since XXXX, 2020. They were able to reimburse back most of the charges on my credit card. However, during the process, they reported to the credit bureau about my delinquency even during the investigation of the dispute. Finally, I paid the rest of unauthorized charges so my credit report can be cleaned but the delinquency still appears on the credit file. I contacted the credit company but they didn't do anything
Company Response:
State: CA
Zip: 95051
Submitted Via: Web
Date Sent: 2021-06-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/XXXX Ordered a Grill from XXXX using my Apple/Mastercard from Goldman Sachs for {$110.00}, No response from XXXX in the form of Confirmation E-mails, Shipping Dates and Tracking Number for the Product and No Product received, XX/XX/XXXX I file a Fraudulent Complaint with Goldman Sachs who handles the Credit Card, They open an investigation and I ask how long will this take and they say their policy can take up to 3 months before a decision is made. I stress to them I received no e-mails, shipping dates and no product so how could they take this long? I wait 3 months then I begin to call the Fraud Department XXXX ( XXXX ) XXXX, Monday XX/XX/XXXX at approximately XXXX XXXX. Hawaii time, spoke with XXXX, Monday XX/XX/XXXX at approximately XXXX XXXX Hawaii time, spoke with XXXX, Tuesday XX/XX/XXXX at approximately XXXX XXXX Hawaii time, spoke with XXXX, They say every time I called it's been escalated to the Upper Management Team and they are having problems with how they conducted the dispute procedure. Thursday XX/XX/XXXX, I receive a call at approximately XXXX XXXX. from XXXX and she states she is from The Office of the President Advocacy Department and says they are resolving my dispute in my favor and it should be on my Apple MasterCard Account no later than XX/XX/XXXX and if not I should call the department. No E-mail or any contact regarding this so I call back on XX/XX/XXXX and talk with XXXX at XXXX XXXX. Hawaii time and she said I need to call back tomorrow Friday XX/XX/XXXX. I call back Monday XX/XX/XXXX at approximately XXXX XXXX. and speak with XXXX who then transfers me over to XXXX who is a Total whatever, anyway I stress to her if they have confirmation E-mails, Tracking number, shipping dates I would like to have that sent to me. She said she could do that but it might take 2 or 3 weeks by Mail, I said that's RIDICULOUS but send it anyway, well NOTHING shows up!!! Monday XX/XX/XXXX at approximately XXXX XXXX Hawaii time I call and speak with XXXX, who then transfers me to XXXX who proceeds to tell me my case is so old that's why they can't find the papers and have not sent me anything. Then she proceeds to tell me how she handled her own case like this with another Credit Card Company and insinuates I should eat the cost. XXXX NO!!! I NEVER RECEIVED THIS PRODUCT, I NEVER RECEIVED ANY SHIPPING OR TRACKING INFORMATION!!! WHAT THE XXXX IS GOING ON " GOLDMAN SACHS ''??? PLEASE HELP ME!!!
Company Response:
State: HI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A