Date Received: 2021-07-09
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: TOTALLY unacceptable. They did not get that I am the ping pong ball between them and XXXX. XXXX tells me its Goldman and Goldman says its XXXX one knows or wants to address this issue! Seriously, they are tell me to back into the rabbit hole that initiated this complaint. Their response is as simple as calling their customer service. Seriously these are supposed to be educated people and that was the best they could do??????? oh, lets me look up the account.hmmmm, I dont see XXXX XXXX name on the account,,, ,were good???????? Ridiculous. I will not relent until I get an intelligent explanation. Goldman Sacks and XXXX have a partnership in this matter and I need one smart person from either mega institutions to figure it out. 1st Complaint ID- XXXX
Company Response:
State: NY
Zip: 11727
Submitted Via: Web
Date Sent: 2021-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: this complaint is against XXXX XXXX ceo of apple and his company, apple. i purchased with 2 credit cards an iphone at an apple store.the phone is beset with problems, doesn't ring when called and changes typed text messages in both english and XXXX and changes many of the words typed into other unintelligible words and makes the messages either extemely confusing or worse yet they can not be understood by the receiver. i took this problem to the apple store where i had purchased the phone from the store manager ... the clerk " helped '' me putting out a minute of time and expertise with instructions that i carried out in front of her.she said both problems were fixed, i said thankyou and left.the situation was unchanged.i decided to return the phone and activate my broken screen, XXXX XXXX phone, that the only thing wrong with it was a broken screen from me dropping it on concrete ... .however it still worked. after the XXXX store to activate and deactivate, i went to the apple store to return the phone.they accepted the phone, erased everything on i, t and gave me the two slips that are attached ... .they said " everythings done '', i said thanks and left ... that was in business hours before XXXX yesterday XXXX XXXX today, there is no indication of a credit transaction pending on either credit card for the refund of credit..they have my phone and i have nothing except the slips of paper for a refund of the XXXX made junk product that violates all of california 's implied XXXX law regarding this disheartening transaction.
Company Response:
State: CA
Zip: 92262
Submitted Via: Web
Date Sent: 2021-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-08
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: on XX/XX/2021 someone used my credit card to order something with XXXX. Since this is an Apple credit card, when I got a notification of a pending transaction, I immediately notified Apple Card Customer service. I never had a postmates account, never used their services. Yesterday I received an email stating that Goldman Sachs Bank USA has investigated my transaction dispute, and it's been resolved in favor of XXXX XXXX. When I called them to find out why several customer representatives told me they have proof from the merchant. When I asked them to provide me with the proof, one of the managers said " actually when I open your file, there is no proof, anyway for right now you are responsible for this transaction, or we can reopen your case '' seems like whoever was working on my dispute case just decided on their own, without having any evidence.
Company Response:
State: WA
Zip: 98122
Submitted Via: Web
Date Sent: 2021-07-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I got these accounts that does not belong to me and i want it to be remove from my credit report. 1. Identity Theft XXXX Account XXXX : XXXX This is not mine. 2. Identity Theft XXXX Account XXXX : XXXX This is not mine. 3. Identity Theft GOLDMAN SACHS BANK USA Account Number : XXXX This is not mine.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-08
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I was in the XXXX XXXX in XXXX XXXX XXXX in XXXX XXXX XXXX trying to buy a computer on XX/XX/2021. I told them that the computer was more expensive than at another store, so I was going to leave to buy it elsewhere. The sales associate informed me that I could get 24 month no interest financing if I signed up for the apple card. This was an attractive offer so I decided to go through with it instead of buying the computer elsewhere. I applied for the card, got approved, and proceeded to check out. When she pulled up the information I noticed there was only 12 month financing and not 24 month financing as promised. She apologized and checked to make sure that wasn't a mistake. It was not a mistake, and 24 month financing was not offered on this product. So now I just have this credit card I don't want that was opened under false pretenses. I left the store to buy the computer elsewhere. I then called Goldman Sachs, who is the partner for the apple card and told them what happened. This was 3 minutes after the card was opened. They told me that they could not reverse my application and that I could close the card but that, that could negatively affect my credit. I was taken advantage of and now just have this credit card I don't want or need and that I can't close for fear that it will affect my credit negatively.
Company Response:
State: NY
Zip: 10016
Submitted Via: Web
Date Sent: 2021-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-08
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: I refinanced my loan through XXXX and a distribution was sent to Marcus on XX/XX/2021, in the amount of XXXX via USPS with my loan number, XXXX noted. Since that time, I have opened two cases with Marcus to location the check and confirmed with XXXX that the check was sent to the correct address below : Goldman Sachs XXXX XXXX XXXX, PA XXXX Marcus had delayed the posting of this amount and refuses to investigate the situation despite my to requests to do so.
Company Response:
State: TX
Zip: 77077
Submitted Via: Web
Date Sent: 2021-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-07
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I have informed all 3 credit bureaus about this loan I did not open under the creditor " Marcus by Goldman Sachs ''. This account was opened in XXXX for $ XXXX in XXXX. After speaking with Marcus by Goldman Sachs I was informed that the account was 1 ) Opened Online 2 ) Never had a payment made on it 3 ) Was not acquired/signed for in person. Therefore there is no proof I ever received this. My credit has been exemplary and this account blemish has brought my credit down from XXXX to XXXX. My credit line has never shown a personal loan like this and I have been on time with everything. I submitted an original FTC complaint XXXX on XX/XX/XXXX and in coordination with XXXX and communicating with Goldman Sachs they acknowledged this was most likely fraud and removed the error, this was resolved back in XXXX. On XX/XX/XXXX the disputed account popped back up. Dropping my credit score yet again. Marcus by Goldman Sachs needs to own their error and stop punishing those who did not open a credit line with them. The only credit line I ever had with Goldman Sachs was an XXXX XXXX which I always paid on time and they forcibly closed on me as retaliation after I submitted the fraudulent report on the unrelated Marcus by Goldman Sachs. This is the 2nd time I'm having to deal with them. Please help me get their fraudulent writeoff off my credit report.
Company Response:
State: GA
Zip: 30062
Submitted Via: Web
Date Sent: 2021-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-06
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: please review the following accounts that appear on my credit report, they are not mine, it is hurting me. Identity Theft CHILD SUPPORT ENFORCEM Account Number : XXXX This is not mine. 2. Identity Theft XXXX XXXX XXXXXXXX Account Number : XXXX This is not mine. 3. Identity Theft XXXX XXXX XXXXXXXX Account Number : XXXX This is not mine. Identity Theft XXXX XXXXXXXX XXXX Account Number : XXXX This is not mine. 10. Identity Theft GOLDMAN SACHS BANK USA Account Number : XXXX This is not mine.
Company Response:
State: NY
Zip: 10453
Submitted Via: Web
Date Sent: 2021-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-06
Issue: Getting a line of credit
Subissue:
Consumer Complaint: Hello, I got a personal loan from XXXX on XX/XX/2020. The loan amount was {$30000.00}. However, they did not credit me {$6000.00} into my account. They asked me to credit this money to one of my existing account. The Goldman Sachs account was over there and I thought it was related to my car loan account XXXX XXXX XXXX XXXX. But it was not. I gave my car loan account number and the money did not go there. I contacted the XXXX and Goldman Sachs couple of times with phone and e-mail. They promised me but they did not solve my problem. I am still paying XXXX {$1000.00} dollars every month with automatic payments. However, I could not get my {$6000.00} dollars from either company. Could you please help me with this issue? Recently, I submitted a complaint against XXXXXXXX XXXX through this website. They responded my complaint but they did not solve my problem. Instead, they wanted me to contact Markus by Goldman Sachs directly to refund my money into my account. Apparently, my money was cashed out with another account ( which is not mine ) at Markus by Goldman Sachs. I am attaching XXXX 's response to this complaint. Sincerely, XXXX XXXX XXXX
Company Response:
State: CT
Zip: 062XX
Submitted Via: Web
Date Sent: 2021-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-04
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I Have Apple Card issues by Goldman Sachs. First of all the interest rate is outrageous and secondly they do not disclose how the interest is calculated
Company Response:
State: NJ
Zip: 08520
Submitted Via: Web
Date Sent: 2021-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A