Date Received: 2022-07-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Marcus by Goldman Sachs, wouldn't issue a charge back to ACH transactions that were initiated based on fraudulent marketing tactics by XXXX. Marcus denied my case as soon as I submitted the ACH dispute. They repeatedly told me many times that they don't need any documentation to investigate my claim! I had to put in the claim about 4 times, and called multiple times to ask them to actually investigate the dispute properly! I finally was able to get them not to deny the dispute before I send my documentation in. I sent Marcus a lot of documentation involving the deceptive techniques used by XXXX, along with all the complaints I submitted to multiple government agencies. Even then, it still didn't matter and the dispute was denied. I called in to ask for my legal right to receive a copy of the documents that they based their decision on. I received a call telling me that there is no documentation to share and that the decision was made internally and involved their legal counsel! I had to negotiate my legal right with them over the phone, and then received a denial letter again stating that the ACH was authorized, hence they won't help me! When I mentioned the Electronic Fund Transfer Act ( EFTA ) and Regulation E, Marcus reps told me that it does not apply to my situation. After reviewing your website under Q1 of the Error Resolution : Unauthorized EFTs, titled What is an unauthorized ETF, I find that my dispute should be covered by Comment 2 ( m ) -3 ; specifically, " This exclusion does not apply to transfers initiated by a person who obtained a consumers access device through fraud or robbery ''
Company Response:
State: VA
Zip: 22802
Submitted Via: Web
Date Sent: 2022-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: URGENT! MY MARCUS ACCOUNT IS FROZEN I transferred my funds from XXXX XXXX and XXXX Bank to Marcus by Goldman Sachs. Shortly thereafter, I entered into escrow to buy a home. Now, Marcus has frozen my account with {$260000.00} in it. Marcus says they won't release ANY of my funds until they can verify the account ownership of my XXXX XXXX account ( which is now closed ) where SOME of my funds came from. They verified ownership of my XXXX Account where the rest of my funds came from, but they won't give me access to those funds either. XXXX Bank is in the middle of a merger or reorganization and can't be reached by phone due to 100 plus minute wait times that never get shorter. I have spent hours on the phone with Marcus. Marcus said they could also verify ownership of my former XXXXXXXX XXXX account by a copy of an account statement, but it had to be sent by mail. I sent them a copy of my XXXX bank statement by XXXX Mail XXXX. According to the tracking number XXXX it is " ready for pick up '' but no one at Marcus can guarantee that my funds will be available to wire in time for my escrow close. Meanwhile, I need immediate access to these funds in order to fulfill my escrow obligations or I may lose out on my purchase and forfeit my {$21000.00} deposit. Please help. Thank you. XXXX XXXX
Company Response:
State: CA
Zip: 95060
Submitted Via: Web
Date Sent: 2022-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-18
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I am currently in the XXXX XXXX. I opened a credit card with apple. I have tried to have my interest rate modified using The Servicemembers Civil Relief Act. They told me that they can not modify my interest because I opened the account while in the military. They also told me that the modification could only happen if I opened the account before I joined the military. is what they said to me true? if not, what can I do with apple to have them adjust my credit interest rate using the SCRA
Company Response:
State: NY
Zip: 10598
Submitted Via: Web
Date Sent: 2022-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-16
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: I have a previous complaint open and it is not resolved. I was advised to provide my credit card statement analysis in a PDF format. The previous complaint number is XXXX.
Company Response:
State: FL
Zip: 33417
Submitted Via: Web
Date Sent: 2022-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-16
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I call the credit cards company I told them that I never open that account that somebody use my information to open the account. They say that I need to pay, I told them no! because somebody stole my identity.
Company Response:
State: DE
Zip: 199XX
Submitted Via: Web
Date Sent: 2022-07-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-15
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: Payment due XX/XX/XXXX Payment made electronically on XX/XX/XXXX Marcus Goldman Sachs credits payment on XX/XX/XXXX and charges {$160.00} interest When I called them last week they entered a dispute claim and emailed me 5 days later saying there was no error. Called them today ( XX/XX/XXXX ) and spoke to a supervisor, who told me no dispute had been entered, only a complaint, and then told me she entered a dispute and I would hear back within 90 days. Did not ask me for any information from my credit union. She first tried to tell me it was " trailing interest '' and I informed her that I had overpaid my previous balance by about {$100.00}. I have a confirmation # for the payments from my XXXX XXXX account.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/XXXX, I contacted a company to quote a bathroom named Washington XXXX XXXX XXXX XXXX, also known as XXXX XXXX Specialists. The company took my money but didn't provide a service. XX/XX/XXXX, after trying all avenues to get company to refund me, and them blocking me I filed a dispute with Goldman Sachs APPLE CARD. And I have continued to dispute the transaction SINCE that date, its now XX/XX/XXXX. I am a 100 % XXXX veteran, and Apple Goldman Sachs has not only violated the ADA, but also the 1974 Fair Credit Act. I feel discriminated against, as I've told Goldman Sachs multiple times I am a veteran on a fix income and can prove my XXXX status, yet Goldman has never once been able to call me back, follow up in a timely manor in the times I requested, which is broad ( Simply between XXXX - XXXX XXXX standard time ). Yet, they call me outside these hours, leave voicemails that just direct me to call back the same old number. The customer service is the worst I've ever dealt with, with never ending gate keepers who don't care or know your issues and simply answer without any research. I do NOT owe this debt, the company whom cheated me is being protected by goldman Sachs, Goldman Sachs knows my XXXX status and didn't provide any aid to me. I am 100 % in the right, and have kept all text messages and exchanges. My credit history is flawless, no missed payments. I am not trying to avoid a debt or some other silly reason, I simply have had MY money stolen, and Goldman Sach chooses to aid and abide a criminal company whom has over 35 complaints with the WA state Attorney Generals office, which Goldman Sachs ALSO knows about, as I've submitted before. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Please do something to end Goldman Sachs horrible, selfish, and irresponsible practices.
Company Response:
State: WA
Zip: 98407
Submitted Via: Web
Date Sent: 2022-07-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: In XXXX of 2022 I purchased an annual subscription to XXXX via XXXX XXXX. On XX/XX/XXXX my account was compromised due to fraud and I was locked out of the service. Neither XXXX nor XXXX was able to resolve access so XXXX told me to cancel my subscription which I did. I requested a refund for the pro-rata of the remaining ~9 months which I had paid for, approximately {$70.00}. XXXX advised me that my annual subscription purchase was outside their 60-day refund window and refused to refund anything. The issue is that XXXX encouraged me to sign-up for an annual subscription vs. monthly by providing a better rate. I had a good-faith expectation that XXXX, through it's subscription service, would be able to provide me access through the term of my subscription. XXXX failed to provide that service and hides behind the 60-day refund policy. That's unacceptable to me. I've filled out all of the surveys and escalated to Apple Card, the credit card arm of XXXX. I've escalated to their senior advisors and they even agree that I'm right, but are unable to do anything, so I ask that the CFPB look into this practice for the countless other people that may have had the same issue.
Company Response:
State: TX
Zip: 787XX
Submitted Via: Web
Date Sent: 2022-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-13
Issue: Managing an account
Subissue: Deposits or withdrawals
Consumer Complaint: I opened 2 CDs ( {$210000.00} total ) over the phone with Marcus by Goldman Sachs on XX/XX/22. On XX/XX/22 I tried to sign into my on line Marcus account but it was Temporarily Locked and I was directed to call them. I called them and was initially told there was a problem with my phone authorization and then was told there was a security issue. After talking with Marcus representatives I was informed my accounts were being closed and the funds immediately returned to my funding source. I called Marcus today ( XX/XX/22 ) to check on when the funds would be returned and was told my accounts were under review. My phone calls with Marcus have been very frustrating. I am XXXX XXXX XXXX and depend on these funds for living expenses.
Company Response:
State: NY
Zip: 14094
Submitted Via: Web
Date Sent: 2022-07-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-13
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2022 I submitted a withdrawl request of {$200000.00} from my savings account with Marcus Goldman Sachs, with more than ample funds and ask that amount to be sent to my XXXX bank checking account. I gave all the XXXX information they needed to do that. I explained that this money was for a home in escrow and these funds are time senceitive. I called probably 15 times put on as many as 8 holds and Marcus Goldman Sachs never gave me a reason why they would not release the money for transfer. I spoke to supervisors and no information was given just they need several more days, and then you call again and the same answer more days to review. They put a hold on my online Marcus Account and I was unable to access the accout. I called XXXX and told them that I had sent my problem to you and that I was recordding the line. They unlocked my on line account and I had to place a new withdrawl for funds. I am hoping that this withdrawl goes through but I don't trust them. I will withdraw the rest of my savings and 3 CD 's after I receive the requested funds. Please review and help me find a way to do this without going through the above once again. XXXX XXXX XXXX
Company Response:
State: CA
Zip: 95648
Submitted Via: Web
Date Sent: 2022-07-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A