Date Received: 2022-07-29
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I added around XXXX XXXX dollars to a Marcus by Goldman Sachs savings account between XX/XX/XXXX and XX/XX/XXXX of 2022. On the evening of XX/XX/XXXX I decided I wanted to withdraw the funds to use elsewhere but I wanted to keep the account open so I withdrew all but {$100.00}. My account was frozen and so I called and they informed me they were closing my account. I asked them where the money would go and they stated the money would " stay with the account ''. I did not save a copy of the statement but I do have the email stating my statement was available. I also have the documents from the money leaving my other bank accounts and into the Marcus account.
Company Response:
State: WA
Zip: 98002
Submitted Via: Web
Date Sent: 2022-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-28
Issue: Identity theft protection or other monitoring services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: Identity theift now im not able to get credit cards or even a cell phone
Company Response:
State: MS
Zip: 395XX
Submitted Via: Web
Date Sent: 2022-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-27
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: My credit card account was sold from XXXX XXXX to Goldman Sachs. After the transfer, my auto payment had to be set up with the new company. I attempted to do this on their website multiple times, and got a confirmation page each time and in the meantime began to receive notices that my payment was past due. They have reported two payments in XX/XX/2022 showing a delinquency of more than 30 days. I asked them to remove them due to a system error that caused my payment to be late and they said they would not. Prior to XX/XX/2022, there has never been a late payment on this card and I have held it for over six years. Additionally, their system is unreliable. On XX/XX/2022, I was unable to access my account on their website, app, or by phone. My XXXX payment was due on the XXXX and there was no possible way for me to pay it. I paid it on the XXXX when I was able to and they canceled that payment without reason and applied a {$29.00} late fee to my account. On the XXXX, I phoned them to correct the payment and late fee and they declined to do either. This company is run poorly, behaving unethically, and offering no resolution to the problems they are creating.
Company Response:
State: ME
Zip: 040XX
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I submitted previous complaints and requested a full audit of my credit card. Goldman Sach refused to fulfill my request stating they do not have the time or resources to conduct the audit.
Company Response:
State: FL
Zip: 33417
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-28
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: After months of follow up, phone calls to Apple/Goldman Sachs they have failed to remove the three 30 days late reported on my credit report. This is no longer a dispute as Apple/Goldman Sachs acknowledged that their system caused a failure in my ability to pay the account. They promised to correct this, but several months have gone by and this still shows up on my credit report. This has impacted my ability to obtain a mortgage, now rates have jumped up 2 % higher causing me thousands of dollars in damages. My next step after this complaint is to file a lawsuit for damages.
Company Response:
State: CA
Zip: 90601
Submitted Via: Web
Date Sent: 2022-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-28
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XXXX after intiating a {$200000.00} transfer that ws inerrupted by an error message aI was directed to a {$100.00} marketing promotional scam with a phone number which wanted credit card information and invasive continued to intimidate me. i called Macus by Godman Sachs and endued hours of multiple supervisory requests before XXXX, a supposed supervisor said she would delete future marketing intrusions. REALLY!!!
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-27
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I bought XXXX iPhones from the XXXX XXXX XXXX XXXX XXXX for {$2000.00} I was charged for this purchase TWICE - equal to XXXX iPhones on my Apple Card. The Apple Card credit card was offered thru Goldman Sachs. The payment for the first XXXX iPhones I bought was paid on XX/XX/2022 from my checking account. An illegal charge for the same amount was deducted from my checking account again on XX/XX/2022. Attempts have been made to contact both the XXXX XXXX XXXX XXXXXXXX store and Goldman Sachs ; but they just transferred me around - trying to avoid responsibility. XXXX chat case : XXXX. XXXX order : XXXX
Company Response:
State: MN
Zip: 55414
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-27
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have credit cards on my report that were not opened up by me, I did a ftc complaint my reference number for the FTC report : XXXX
Company Response:
State: TN
Zip: 37042
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: After an audit of my transactions I found Goldeman Sachs sometimes at at there on discretion bundled charges which in fact made no sense, for example bundling an often used cheaper item with a more expensive item which had previously been canceled. They sometimes charged items with the similar item having the same graphic logo, but different charge. They were asked to remove such similar items and remove items which had been made less than a week after purchase because of defect, but those items remained on the bill and no credit had been given. I can only conclude they use deceptive business tactics.
Company Response:
State: MO
Zip: 63031
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Fraud.., on XXXX XXXX charge.. not my charge.. not my address
Company Response:
State: IL
Zip: 610XX
Submitted Via: Web
Date Sent: 2022-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A