Date Received: 2022-06-28
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: Goldman Sachs/XXXX makes you proactively go to the app or their app or website to get your statement. Because of this there is human tendency not to remember to review all the charges, especially since they push the automatic payment. The structure of this process works to make the consumer foot the bill for an excess of fraudulent charges, because the company does not send the statements to consumers. The refusal to send statements to customers is a means to lower company losses/ reduce company work on bad charges.
Company Response:
State: DE
Zip: 198XX
Submitted Via: Web
Date Sent: 2022-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-27
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: XX/XX/2021 during covid times there was a {$8.00} discrepency that I was not aware of oweing due to the fact that I had XXXX and I didnt know nor did I understand the phone either I thought I didnt owe because I paid another apple card when I received the text alert to pay then when I received another alert to pay on XX/XX/XXXX thats when I ext them and they explained that I had 2 cards. I have asked them over 60 times to please remove due to covid care act and the discrepency and they do not respond. Goldman & Sachs do not return my calls
Company Response:
State: FL
Zip: 33024
Submitted Via: Web
Date Sent: 2022-07-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-27
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I have XXXX products and so I am " locked '' into the ecosystem. Among the products I have is an XXXX Credit Card. Using this card allows you to purchase XXXX goods and services along with the advantage that you can have a payment plan posted to the Apple card ( where as if you used a different card, the entire amount is charged at once ) and it is this that make having the card attractive. However, there is a trap where the APR rates are NEVER lowered once you have the card. Over time, I have made on time payments and my credit score has improved. I was able to successfully contact other credit card companies and was able to get my APR lowered. XXXX, however will refuse to lower your APR at all and a XXXX search shows many people are told the same. I believe XXXX is being unfair and artificially keeping APR rates high despite credit score improvements and as stated earlier, if you drop using the Apple card, you can no longer place XXXX items on a payment plan ( for instance when purchasing high cost items like phones/ computers ) effectively locking you in because you can seldom purchase a computer on another card due to credit limits.
Company Response:
State: IN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-27
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: In XXXX I had {$1100.00} left to pay it off. I missed XXXX payment and now my loan payoff amount is {$1600.00}. The website does not tell me why, their customer service can not tell me either. There is a blatant lack of transparency, and inadequate help. I tried to go on their site to pay the loan. It did not allow it. I messaged them today on XXXX about making a payment. They said go ahead call us. Their message says theyre closed. They initiated a pay-off. So not only did my credit take a hit, Im going to be harassed by collection agents.
Company Response:
State: OH
Zip: 44133
Submitted Via: Web
Date Sent: 2022-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-25
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My data was leaked 3 times. I have proof of this from my credit Report. I had cards opened in XXXX and And Apple Card with Goldman Sachs. I reported these cards as theft and they closed the Apple Card and took the balance away, and then they brought it back. My XXXX card account was closed but they say I am still responsible for The card. I live in XXXX and the charges were all in New York. I would like this removed from my credit report. It has brought my score down XXXX points.
Company Response:
State: AZ
Zip: 85283
Submitted Via: Web
Date Sent: 2022-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-25
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX has incorrect information attached to my social security number and personal information. I was a victim of identity theft back in XXXX and XXXX. Fraud alerts and police reports were filed as to my purse being stolen. Bank accounts were opened in my name and credit cards that I have disputed over there years and have been deleted from my credit report. XXXX has these inaccuracies still attached to my name and social security number. I would like all inaccuracies to be deleted from their data base.
Company Response:
State: FL
Zip: 32803
Submitted Via: Web
Date Sent: 2022-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-24
Issue: Getting the loan
Subissue:
Consumer Complaint: On XX/XX/2022 I decided to apply for a loan with Marcus by Goldman Sachs after receiving several prior mail advertisements. I spoke with a representative on XX/XX/2022 due to company needing more information in which I provided. I was then informed that I will receive a call within 1 to 2 days if more information is needed or to inform me of the decision made by company after review process. However, I never received a call, so I placed a call on XX/XX/2022 in which I was told the application was still under review and to allow more time. I then placed the follow up call on XX/XX/2022 in which I was told that my application had been denied and to wait on denial letter in the mail. I received denial letter in the mail on XX/XX/2022 that was dated XX/XX/2022. To my surprise, the reason for denial was annotated as " Unable to verify identification information '' which I feel to be unacceptable due to never receiving a call to ask for any additional information as discussed on XX/XX/2022 or to obtain any information regarding my identity. From my prior experience as a loan processor and banker dealing with the loan process, understanding my credit situation, and knowing that I am who I am, I can't understand why this would be the reason for a denial. I called Marcus by Goldman Sachs on XX/XX/2022 to inquire about such determination in which I was told by two representatives that they can't tell my why this was the reason selected, and I was advised to call Goldman Sachs directly. On XX/XX/2022, I called Goldman Sachs who listened but transferred me to a supervisor with Goldman Sachs who only could say that the reason for the denial could be due to information on my credit report being different from my application. I informed her that could not be the case as I check my credit report daily and everything is up to date, and then she apologize for not knowing the exact reason for the denial and went on to tell me to just apply again in 30 days. She also stated that no reconsideration could be done since the application had been closed already even though I informed her that I never received a call back as promise in the first place within the 1 or 2 days on XX/XX/2022. After attempting to resolve this with the company with no attempt of correcting the situation, I decided to file this compliant as I feel that this falls under unfair lending practices and could be a bias decision based off of XXXX discrimination.
Company Response:
State: CO
Zip: 809XX
Submitted Via: Web
Date Sent: 2022-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-26
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: As of XX/XX/2022 I made a check payment for {$10.00}. I called Marcus by Goldman Sachs on XX/XX/2022 at XXXX. The phone call took XXXX and XXXX second. I paid in full. But when I received my bill in the mail by Marcus by Goldman Sachs credit card they charged me interest for {$0.00} and now the statement balance is {$0.00}. I called the Credit card company to dispute the charge. They said this is the policy, once you're late once we're going to charge you XXXX times a month. I told customer service Morgan at the credit card company that this is unacceptable. I paid in full and you should credit me the {$0.00} back to my account. So even though I paid in full they're going to charge me XXXX months. This is a rip off! There scamming me, they're trying to ruin my credit. I need your assistance to make me whole in every way due to the violation and trying to ruin my credit which I paid in full and I should not be charged at all.
Company Response:
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-24
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: This is the third CFPB complaint I have had to file against Marcus by Goldman Sachs. You keep closing the CFPB complaint but never resolve the issue. We have gone ahead and filed all information that you have requested. You have transferred our funds to XXXX XXXX. I have had to call multiple times. And finally was given the following account number to use to sign up for XXXX XXXX account XXXX. This account number is not valid. Marcus by Goldman Sachs is financially damaging the Estate by not allowing us access to our funds. We will keep opening complaints until this issue is resolved. Just because you say " it's resolved '' does not mean it actually is. Stop wasting the CFPB 's time and the Estate 's time. We have also requested that a date of death valuation be given to us, this has not been provided.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: In XX/XX/2021 I paid off my credit card with Goldman Sachs. In XXXX and XX/XX/2021 I had thousands of fraudulent transactions on my credit card. I have dealt with Goldman Sachs for 7 months to get all of the transactions resolved. They are still not all resolved. Also, through all this, I have not made a payment on the fraud balance and so Goldman Sachs has been reporting me 120+ days past due on my credit report. Goldman Sachs has resolved all but {$120.00} of the fraud balance. I have spent hours on the phone with them and each time I call I hear the same story. " We will escalate this to the appropriate department and someone will call you within 90 days ''. NO ONE has ever called me nor has anyone corrected anything. I just want the remaining balance to be XXXX and my credit restored to the way it was prior to the fraud, which was 100 % perfect payment history.
Company Response:
State: GA
Zip: 30040
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A