Date Received: 2022-09-30
Issue: Problem with additional add-on products or services
Subissue:
Consumer Complaint: I applied and was accepted for a {$29000.00} personal loan by XXXX by Goldman Sachs on XX/XX/2022, for which I had funds deposited directly to XXXX credit card accounts as well as my personal checking account as there was a requirement to send at least 70 % to credit card debt. I noticed on XX/XX/2022 that the {$14000.00} sent to XXXX XXXX had not been applied to my account. Upon further investigation, I realized that I input the incorrect account number ( the virtual card number for XXXX XXXX used to make purchases is not the actual credit card account number ). Once noticing my error, I contacted both Marcus Customer Service and XXXX XXXX Customer Service on XX/XX/2022. XXXX XXXX told me that since the funds were sent to a unique account number which is only used for purchases and is not assigned to another XXXX recipient account, it will most likely be returned to the originator. Marcus Customer Service let me know that it is too late to do anything and that my loan funds were already sent, offering no option to me or any knowledge whatsoever that the funds will be returned or the matter will be reviewed further. I will not be paying on a loan for partial funds which were not applied, and I am going through the avenues as soon as possible for documentation and tracing purposes. I sent a formal letter letting Marcus know of this issue dated XX/XX/2022, which I have attached to this complaint.
Company Response:
State: NC
Zip: 282XX
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have the GM Card, which is a part of Marcus by Goldman Sachs. My most recent invoice closed on XX/XX/22. My total balance was {$4900.00} with a payment due date of XX/XX/22. My total credit limit for this card is {$5000.00}. I proceeded to pay the entire balance ( {$4900.00} ) on my card via ACH from my XXXX XXXX XXXX account with an effective date of XX/XX/22. The payment applied that day and the current balance on the Marcus by Goldman Sachs account website reflected {$0.00}. In addition, my XXXX XXXXXXXX XXXX account website also reflected the dollars having exited that account on XX/XX/22, with my remaining available balance reflecting the absence of those dollars. The main issue I'm having is that when I look at the Marcus by Goldman Sachs website for my GM Card, it showed only {$77.00} of available credit, even though I had a {$0.00} balance and a {$5000.00} credit limit. When I called Marcus by Goldman Sachs on XX/XX/22 aXXXX XXXX XXXX EST, I spoke to a customer service representative by the name of XXXX, followed by her supervisor, XXXX. They both said it would take 7 days for my available credit to reflect that I had paid my bill. They said there was nothing they could do. I filed a complaint thru the supervisor XXXX and was promised a call back, and never received one. From personal experience, I have multiple credit cards, some of which have credit limits as high as {$40000.00}. Every single time I've paid a balance due, regardless how large or small the payment, the very next day my available credit reflects that fact. At no point was anyone at XXXX by Goldman Sachs able to explain why they're essentially taking a 7 day interest free loan and not reflecting an accurate available credit limit. In addition, upon reviewing their terms and conditions, there is no mention anywhere in the document regarding a lag in updating available credit after a payment is made. Had I known my available credit would not have been updated immediately, I would have never made the payment effective two days after the statement date. This seems like a travesty and a complete abuse of customers regardless whether the payments made were {$50.00} or {$5000.00}.
Company Response:
State: NJ
Zip: 07731
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Problem with additional add-on products or services
Subissue:
Consumer Complaint: I had 2 accounts with Goldman Sacs when the pandemic happened. After non-payment for a few months, I was contacted by Goldman Sacs with a procedure to get the accounts current. After the first loan was updated, the Goldman Sacs representative stated that they could update the other account also. So, on XX/XX/2020 I made a payment of {$250.00} to both accounts. This was supposed to bring both accounts current. The following month I received a call from their collection department for payment on the 2nd account. I was informed that they could only update one account and the second account was still past due. Until the pandemic, all payments were made on both accounts in a timely manner. Now I was skeptical because of their questionable practices. They turned me over to a collection agency who wanted me to pay them {$4000.00} to set up a payment plan. I did not have that much money to do that at the time. They garnished my checking account and my college son 's account as I am a signer on his account because we opened it when he was underage. I have made an arrangement with the collection agency but I just want to report their questionable practices.
Company Response:
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Opened account with Marcus by Goldman Sachs online, deposited money. Then tried to transfer money out to one of my XXXX accounts and they froze my account. Been trying to unfreeze it for almost 2 weeks and made over XXXX calls to them and continue to get the run around.
Company Response:
State: NY
Zip: 119XX
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-29
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: This involves Apple Card/GoldmanSachs . On XX/XX/2022 my bank ( XXXX ) processed a payment of {$3200.00} which I did not initiate. Strangely, on XXXXGoldmanSachs Bank put an entry on my Recent transactions ledger, showing the amount of {$3200.00} Declined by XXXX ( in red ). I called GoldmanSachs right away when I realized this, but I was told that the money never reached them and that I should inquire with XXXX. I did that but was told that GoldmanSachs has not returned the money. I I called GoldmanSachs again to find out that it would take up to 9 business days for me to receive the money. I kept checking daily to see if the money was returned, to no avail. Finally, I went to my bank where after a thorough investigation, I was provided the ACH trace number and was told that GoldmanSachs still has the money. Again, I called GS where I was connected with a manager who told me that he set up the case for me. After another call today, I was told that the money will be returned as a check and it will take up to 9 days. I asked about my payment due date which is tomorrow, but I was told that no accommodation can be made. So, GoldmanSachs has been enjoying my money since XX/XX/2022 and is planning to enjoy for 9 more days that is a total of 27 days for FREE!!! I have to come up with funds to cover my Apple Card bill tomorrow because I have to keep to the demands of GoldmanSachs, while that very bank does what it wants.
Company Response:
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2022-09-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was forced to pay a nearly {$5000.00} repair bill for items that were never installed and labor that was never approved. An initial invoice was submitted as a final bill, even though the truck was not delivered at that time and there are records that I was still working with the owner to resolve the discovered issues found during the test drive and repeated attempts to pick up the truck after being told issues were resolved. There are records showing the submitted invoice was NOT for a final resolution. There are weeks worth of more back and forth in an attempt to resolve the issues, and admittance by the owner that parts described and billed for were NOT what was installed. Finally, in an attempt to provide more evidence and also verify a dangerous condition with the operation of the vehicle, I had a third party inspect the work. The third party affirmed that what little work was completed was done INCORRECTLY and DANGEROUSLY in a grossly negligent manoralso confirmed directly by the merchant. Initially, the owner of XXXX XXXX XXXX and I discussed a {$1500.00} {$2000.00} estimate for the brake upgrade ( including labor ). That estimate rose to {$2000.00} {$2500.00} based on upgrading the size and quality of the brakes ( larger, safer brakes for all tires ). Seeing the part numbers ( which were not disclosed at the time of payment ), it is clear that there was no upgrade. The price also ballooned dramatically from the original estimate to over {$3000.00}. Again, this is without any upgraded parts from the initial {$1500.00} {$2000.00} estimate. Also, the work was contracted out to a third party without being disclosed. I came to XXXX 's XXXX based on history and knowledge of past work. It would have been easier ( and more affordable ) to find someone on my own instead of being charged triple markup on parts and labor. See the attached Invoice for the brake parts highlighted in yellow. The {$1500.00} part is never found for more than {$800.00} anywhere ( see Brake 1 '' ), and the {$770.00} part is only {$55.00} ( see Brake 2 ) and thats if you dont get it included with the first disc brake set which is pretty common! Work was also done without my approval. I asked for oil leaks to be remedied. This effort turned from " a gasket or something '' to over {$1200.00} of additional charges. I was told the work was completed and never asked if I approved the proposed solution or price. Ive highlighted any non-approved work in red on the Invoice evidence. Finally, a diagnostic on the speedometer turned into an additional over {$400.00} charge. The worst part was when I tried to pick up the vehicle after over ten weeks of you having it ; it was not safe. The brakes pedal spring damaged and wrapped around the pedal instead of attaching to it! See the attached evidence Repair 1. The truck was too dangerous to drive and in worse shape than when first delivered. Worse than that, when I was paying for the vehicle, I was told the speedometer was " like it rolled off the showroom floor. '' In the time they had the vehicle to make the brake repair, the speedometer had already broken and needed to be re-repairedwithout ever being driven by me! The truck stayed at the shopI had already payed the entire bill. The second time I went to pick up the vehicle, I could not successfully make it out of the driveway without the new repair '' breaking. See the attached evidence Repair 2 and Repair 2 Location ''. It was at this point that I had to leave the vehicle again. After three months and two different attempts to pick up the vehicle while already being charged a price that was inaccurately classified and falsified, I tried to pick up the truck. I have been lied to, charged without warning, and the quality is nowhere near adequate. I had already shown the invoice for the labor and parts to multiple other repair shops, and I'm embarrassed even to address how they reacted. I felt like a fool for trusting them and for paying the initially charged fee without first reviewing documentation of what was put into it and by whom. When the vehicle STILL wasnt ready, I ended up just taking my truck off the lot. Rays Auto Care was NOT interested in making any adjustments to the original bill, even after we discussed NOT being told up front what the repairs would cost, that much of the work was done WITHOUT consent, and that the items promised and billed for were NOT the ones installed. ( I dont mean to yell, I just want it clear that XXXX XXXXXXXX XXXX was not willing to make things right ) After I confronted the owner, the only concession he was willing to make was that he would install a new fuel tank sending unit if I bought the part. See the attached Sending Unit Order. I had the part ready, but after 3 failed attempts to get the car properly conditioned to where I originally paid for it, I lost all trust and confidence in their abilitieseven for a simple install that could be done by removing a few screws from the tank located behind the seats and reattaching some wires. Based on the work that was done, I was also not confident of the brakes that were installed. While not what I ordered nor paid for, I still decided to get them tested. Attached is the bill for the work I had done, see Brake Check. The truck wasnt braking correctly and would sometimes be spongy. Turns out there was air in the lines. Glad I got that checked for an additional {$150.00}. I've also included call records that I pulled from my wireless bill, as well as text messages. As you can see, it backs up my claims that he was unwilling to move on the price or parts, even though they were NOT what I was told was being paid for and installed, and instead he offered to install a fuel sending unit instead. It also shows that he contracted out the work, which was also never disclosed. Youll see as well the fact that it took a LONG time after I was billed for the parts and labor to actually get the part number for the items that were installed ( which again, were not the ones agreed to and billed for ). Finally, you can see the long history of me having to contact them over the course of months only to finally just get my truck with the work still incomplete because I had lost all confidence in their ability to perform adequte or honest work. The final call on XX/XX/XXXX was me informing them that I was coming to get the truck and was done. As you can see from the billing record I was billed in full on XX/XX/XXXX. They had my truck for about 10 weeks already by the time I was billed ( for what should have been a VERY straight forward job ). From there, I waited an additional 2 weeks for them to try to fix the outstanding issues, but after a couple more failed pick up attempts I removed the truck to have correct work completed elsewhere. The merchant submitted the incomplete invoice and would not work with me on a final, accurate charge for work and parts that were actually completed. Lastly, while cleaning out parts that the merchant left in the bed of the truck, I discovered what I believe to be the original spring for the brake pedal, left in between two of the hubcaps that were removed while installing the incorrect brakes ( see " Brake Spring '' ). It's the right size and painted blue like the rest of the interior, so it was likely thought to be lost and that's when another spring was just dangerously wrapped around the brake pedal. Please let me know if there is anything else that you need from me or more details about the disparities of what was supposed to be installed and what actually was installed. Thank you so much for your assistance on this! My family has been going to this location for decades, but the new ownership is NOT the same and I never would have guessed that charges would have been falsified and the work incomplete when charged. I feel so dumb and taken advantage of for not requiring more information up front before the charge went through, but they would not release my vehicle without payment. The truck itself was only bought for {$6500.00} as a gift from my wife. Theres no way we would have approved almost {$5000.00} in work. It took 3 months to do a break swap. The breaks were NOT the ones agreed to or billed for. The work was never complete. The owner was unwilling to move on the price. The breaks were dangerous with air in the lines, which I had checked and fixed by a 3rd party. All of the items were GROSSLY overpricedon top of the fact that they were not what I was told would be put in. Much of the work was done without consent. Finally, I was pressured and charged before the work was completed. We were lied to and taken advantage of. Thank you for helping resolve this.
Company Response:
State: CA
Zip: 92886
Submitted Via: Web
Date Sent: 2022-09-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I have concerns that Goldman Sachs is not adhering to the Fair Credit Billing Act, as it relates to my rights to a timely, accurate, fair and equitable dispute process regarding fraudulent activity on my account. The Company is also failing to acknowledge and directly reply to my inquiries and requests for information on this matter. I have made countless attempts, and spent several hours of hold and phone time speaking with the Companys representatives, but have received nothing that could be considered responsive to my original request, which has been pending for several months now.
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2022-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-29
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I had an old credit card through XXXX XXXX, I had one thing recurring on it, a XXXX account to keep the card current and help my credit. The account was set up on auto payment with XXXX XXXX to my bank account. Around XX/XX/2022 XXXX sent me a notice that my card had expired and needed to update my account. Not even thinking about it I updated the account to a new card. Late XX/XX/2022 I got a notification on my credit report that my credit score had gone down by XXXX points. There was a missed delinquent account from Goldman Sachs. Knowing that I didn't even have any business with them or an account I called right away. Marcus by Goldman Sachs had purchased the credit card from XXXX XXXX in XXXX of XXXX I called and said I had no idea and that was an old card that I never used and it was only tied to a XXXX account. They had an old mailing address for me so the letters sent was sent to the wrong address and I never received anything. There was a balance of XXXX dollars total when they purchased the credit card from XXXX XXXX. I told them I had no problem paying what was owed to the card and any interest. I paid them XXXX dollars to make things right. I then asked if they would please remove any late fees because there was a miscommunication of the new purchase and I never received any information about the credit card changing companies. They said they would get back to me. I gave them the right email address, address, and made sure they had my phone number. 3 weeks later I received another email stating that my account was past due and more fees were charged. Now there is a balance of XXXX dollars that is delinquent on my credit score. After updating my information, I have received XXXX statements, phone calls or letters from them. I have tried multiple times through out the month to create an account with them online to see any information about it. There website is broken and times out every time I try to create and account. I didn't even sign up with them, I don't know how it's even legal for XXXXl XXXX to sell them all my information and sign me up with them without my consent. I paid them 2 times the amount of the original balance on the card. Now they are tagging me with XXXX to XXXX dollar fees for the past month. But I have no idea about due dates, didn't receive any mail, phone calls or emails, except that my account is past due. I didn't even receive a credit card from them. I don't know how this is legal or how this is even happening, but it is greatly effecting my credit score. I have attached the statements that were sent via email during first phone call in early XXXX. I have received nothing since expect the emails shown in screen shots. Can't sign in online, received nothing in the mail, and haven't received a single phone call.
Company Response:
State: CA
Zip: 90066
Submitted Via: Web
Date Sent: 2022-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: This morning on XX/XX/2022 I requested an ACH transfer of XXXX to my linked account at XXXX XXXX XXXX to take advantage of XXXX higher rate. I received a call and email this afternoon asking me to call XXXX. While I was on hold I tried to log in to my XXXX account and I was locked out. After being transferred to another department I was told that they could not verify with their system that the account at XXXX belonged to me. Why did they approve the linking of the account if they werent sure it belonged to me? That does not make sense. They were so unhappy not only did they not let the funds transfer but locked my account. Why did they need to do that? Im still really angry about that part most of all.
Company Response:
State: FL
Zip: 32177
Submitted Via: Web
Date Sent: 2022-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-28
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: XXXX by Goldman Sachs has charged me interest even though I made payments in full on time. Rather than time stamping the receipt of my payments by check, they claim I have been late because they take a long time to actually post the payment... claiming the time lag is MY fault.
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A