Date Received: 2022-10-02
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Payment are due at the end of the month. I tried to change the payment due date to the beginning of the month I get paid. Which I did. But then they took the whole balance from my account with out my permission making my bank account in the negative. They fix the issue but added that amount to my balance making my XXXX credit card balance now XXXX credit card balance. So I removed my bank account information. I now pay thru my bank. A check was sent out on the XXXX of this month XXXX it was received by the XXXX of the month instead of the end of the month. I was charged interest plus late fees because the payment came early. So now am late and over my balance.
Company Response:
State: NY
Zip: 10455
Submitted Via: Web
Date Sent: 2022-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-02
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Im viewing my credit reports and I have account information on them that I had no knowledge of the account information or transactions and it is identity theft and I have been trying to report this for two years with no response
Company Response:
State: TX
Zip: 75224
Submitted Via: Web
Date Sent: 2022-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have tried to transfer money from my XXXX joint account for a couple of months now but kept getting a generic error ( " technical issues '' ). I called them about it on Friday, XX/XX/XXXX, and they told me they had restricted my account for withdrawals without any notification, and couldn't provide any reason for that. I got that account unrestricted on the phone and initiated a transfer thinking I was all set. However, later that day, I got an email from XXXX requesting I call back. I called back on I spoke to an agent who said a specialist would need to look at the account. I was on hold for 30 minutes and the agent took down my number and said the specialist would call me. I haven't heard anything since, haven't been able to get in touch, and now am completely locked out of my account. The bank is holding my assets, not letting me transfer any money out at all.
Company Response:
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2022-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-01
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Goldman Sachs Bank closed my XXXX savings account without notifying me on XX/XX/XXXX. I couldn't receive over {$6000.00} direct deposit XX/XX/XXXX. The savings account pays my rent XXXX and XXXX, XXXX XXXX credit cards XXXX. They are not paid and hefty no-check fees, no-payment penalties, and late fees follow. I am a XXXX XXXXXXXX XXXX of XXXX at XXXX XXXX in NJ working on my tenure and recontracting packet for submission deadline on XXXX. This mistake by Goldman significantly disrupted and delayed my completion of the packet and may result in health deterioration and job loss. My tax return refunds are scheduled to be receive by Goldman Sachs savings account. It was revealed by an account manager at midnight XX/XX/XXXX that the reason for the un-notified closure was due to ACH transfers to a checking account in the amount {$160.00}, which in XXXX meant a lucky number of " will be smooth and lucky '' and convinced the manager as motivated by superstition. However, Goldman Sachs Bank continued their wrongful closure and refused to return the money to me ASAP but insisted on taking 2 business days to review the account without taking any action to remedy my losses they are causing. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: NJ
Zip: 08028
Submitted Via: Web
Date Sent: 2022-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-01
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: The migration from the previous XXXX XXXX vendor to Marcus by Goldman Sachs has been a complete nightmare for myself and my business. This is sold as a business card. During the transition, it took multiple attempts to actually get cards sent to us after they disabled the previous cards. Then we received multiple batches of cards for the same people in the mail. No one batch of cards worked for everyone. Some people 's cards from the first batch were the ones XXXX used for the account, and then some in a third batch. Moreover, they generated cards for administrative users who were not supposed to receive physical cards and were not assigned credit limits within the company, causing additional charging issues and attempts to link our corporate line of credit against their personal credit lines. Moreover, they do not have a way for us to pull the transactions from the website unless you've been assigned a card. No longer does the pull into XXXX work. Their export utilities for XXXX and XXXX files are not compliant, and these files are regularly missing transactions in the export. This has caused my business thousands of dollars in damages and delays, which they still have not been able to resolve.
Company Response:
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2022-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-01
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: On XX/XX/22 I tried to access the rewards points on my GM Rewards card online. The website would not send me the verification code I needed to do this. I tried to resolve this issue in an online chat and over the phone. Both reps promised to escalate the issue and have someone contact me. No one has contacted me. I tried again to access the points, but the website simply will not provide the verification code needed.
Company Response:
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: the Apple card is showing charge off but yet it has balance which is a direct violation!! A charge off account should not have a balance please delete this immediately this is incorrect information you're broadcasting on my credit report which is illegal according to my privacy act 15 USC 1682
Company Response:
State: CA
Zip: 92551
Submitted Via: Web
Date Sent: 2022-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-01
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: according to apple/gsbank apple card does not have a limit which is absolutely false these guys are reporting false statements on my credit report.. also these guys have violated my rights time and time again according to 15 USC 1681 my right to privacy by reporting incorrect statements!! apple does not have the right to furnish my account without my written consent which is a direct violation of the privacy act in truth in lending in truth!!
Company Response:
State: CA
Zip: 92551
Submitted Via: Web
Date Sent: 2022-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Marcus by Goldman Sachs is a brand of Goldman Sachs Bank USA and Goldman Sachs & Co. LLC ( GS & Co. ), which are subsidiaries of The Goldman Sachs Group , Inc. The rewards points on my GM Rewards card administered by above company are not accessible. The website does not work : it will not send the verification code needed to access the rewards points. I tried to resolve this with an online chat and a phone call today ( XX/XX/22 ) without success. Both representatives promised that they would " escalate '' the issue and that I would be contacted by someone. I haven't been contacted by anyone. I just tried to access the rewards points on the website again, but it is impossible.
Company Response:
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Managing an account
Subissue: Problem with fees or penalties
Consumer Complaint: On XXXX22 I opened a 2.50 % XXXX term apy " BUMP UP '' CD with Marcus.com. Marcus of Goldman Sachs opened this account ending in XXXX. Marcus failed in their online marketing promotion to explain that only MARCUS could decide when a rate bump could be initiated even though they introduced a 3.00 % 12 month CD and longer term 3.5 % CDs. Marcus online supervisor XXXX which I contacted XXXX22 apologized for this omission but said their was nothing she could do to remedy this unfair circumstance.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A