Date Received: 2022-10-10
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: Goldman Sachs/Marcus credit card XXXX On my XXXX statement, my interest rate was XXXX XXXX. My balance was roughly {$4000.00}. In the following months, my rate went as followed : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX My complaint is this. If you change the rate on someone, it should be the rate on new charges only, not on existing balances. When I as a consumer charge a transaction, I am agreeing to the current rate on my card. Doing otherwise is unlawful. Secondly, the person in customer service doesn't offer any phone number, email address, or mailing address to get hep on a complaint. She only gave me the po box shown on a the billing statement. When I XXXX the complaint number, it was a disconnected number. Lastly, I requested bills be sent by mail when Goldman Sachs took over this XXXX card ( 6 months ago? ), and I have a record of them being sent to me. This past month they billed me online without authorization, and sent me a notice that I was behind in a payment. I called to make a {$1000.00}. payment the minute I got the email. The customer service person acknowledged I was correct. I was still charged a late fee. .
Company Response:
State: CT
Zip: 063XX
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-10
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: We initiated a wire transfer from XXXX at Goldman Sachs online savings account. They wired the money to an entirely different bank with a different routing number, despite admitting, we gave them all the correct information. However, it took XXXX days for them to find the money and recall the funds. In the meantime, we had been hung up on by many customer service agents and nobody would tell us where our {$330000.00} went. We needed that money to close on a new home we purchased and as a result of being late on closing we ended up owing the sellers {$600.00} in rent back fees. Goldman Sachs refuses to give us more than {$100.00} in XXXX credit. And they wont tell us how this banking error happened in the first place. It was incredibly stressful for myself and my husband, as well as the sellers of the home we purchased and all of our real estate agents in title company personal.
Company Response:
State: CA
Zip: 95492
Submitted Via: Web
Date Sent: 2022-10-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-10
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I checked my credit report and I noticed there were several created accounts on my credit report. There were four created accounts created on the same day ( XX/XX/2022 ) which I did not apply for and there was one that was created a few days before ( XX/XX/2022 ). I did not apply for any bank or credit cards.
Company Response:
State: CA
Zip: 95204
Submitted Via: Web
Date Sent: 2022-10-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I signed up for the Apple Card on XX/XX/XXXX through this referral link : ( it is still active ) https : //apply.applecard.apple/? cid=apy-616-10000002 & utm_content=rafemail The offer says that if I make a purchase in 30 days, I will receive {$75.00} dollars cash back. I made a few purchases, and did not receive my Daily Cash back. I called in to Goldman/Apple on XX/XX/XXXX to ask about the promotion and when I would receive it. The agent told me he would submit a promo correction dispute, and that I should see the promo soon. I received an email the next day saying my dispute had been investigated, but I was not eligible for the " promotion of {$100.00} dollars for referring a friend '' ( that wasn't even the correct promotion ) because I didn't sign up in the promo period for the offer. At the end of the message, it said to reach out to a specialist if I had questions. This same day, I received an email letting me know I had been declined for eligibility in the SCRA program. I had no idea what this way, and found out in a later call an agent had signed me up for this without telling me. I called back in the next day, XX/XX/XXXX, and asked to escalate the issue to someone that could help. I was transferred to a supervisor, who told me they could resubmit the dispute and enter a request for call back, but that's all. I let her know that there is no where on the link page that states anything about being open for certain dates. She would not allow me to send her the promo link to confirm it was legitimate. I was told a ticket would be opened and that I would be called back by a third level person within 10 days. The next day, I received an email stating my case had once again been deemed ineligible for the promo due to the dates ( that are not stated on the ad )... I called back in, and was met with the same response. No one could help and that I would be contacted by someone in 10 days that could. I waited over 10 days, and did not hear back from anyone. I called in today, XX/XX/XXXX to ask that status of the open call back tickets. The agent on the phone told me there was nothing on my account noting a call back, that no one would call me back, and that there was nothing I could do. I am very frustrated at this point.
Company Response:
State: CA
Zip: 91504
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-08
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: GOLDMAN SACHS ACCOUNT # XXXX LATE PAYMENTS WERE DUE TO LOSS OF INCOME FROM COVID 19. I MADE AN AGREEMENT WITH CREDITOR TO PAUSE MY PAYMENTS BUT THEY REPORTED THEM LATE ANYWAY. XX/XX/XXXX - XX/XX/XXXX XXXX ACCOUNT # XXXX LATE PAYMENTS WERE DUE TO LOSS OF INCOME FROM COVID 19. I MADE AN AGREEMENT WITH CREDITOR TO PAUSE MY PAYMENTS BUT THEY REPORTED THEM LATE ANYWAY. XXXX ACCOUNT XXXX XXXX LATE PAYMENTS WERE DUE TO LOSS OF INCOME FROM COVID 19. I MADE AN AGREEMENT WITH CREDITOR TO PAUSE MY PAYMENTS BUT THEY REPORTED THEM LATE ANYWAY.
Company Response:
State: CA
Zip: 95023
Submitted Via: Web
Date Sent: 2022-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Hello, I have a savings account with Marcus and the account was locked without notice in writing or phone call over the connection to another bank. The company failed to follow procedures correctly as the account was confirmed via XXXX as a Personal Account. This was done on XX/XX/XXXX - the representative asked for me to call them back but did not indicate the account was locked nor indicate an urgency in the message. When I called them back on the XXXX, the representative was not aware of the reason to the call, did not inform me of any issues on the account and could not give me a timeline when the rep who sent me the email would be available. I informed the rep that I did not have unlimited time to wait and expected a direct call back or email, none of which happened. There was no notice that my scheduled credit card payment would not be made. The payment to my XXXX Credit Card at XXXX Bank was declined result in a late fee of {$29.00} and Finance Charge of {$3.00}. The company refused to accept any form of written evidence of the charges and made me take time over the phone to verbally detail each item. I then received another call ( t XX/XX/22 ) to call them back and then learn verbally that finance fee reimbursement was denied behind reasoning that was flawed and continued their non-transparency in dealing with me. I am expecting a refund of my fees paid to XXXX in the amount of XXXX to be reimbursed by Marcus for non-communication. I have attached the credit card statement with fees and the returned payment confirmation. The company made no effort to fix this matter and made no disclosure of a closure despite the fact that I was in full compliance- even their email to me indicated a request for a call back without time frame and did not indicate that the account was not sending funds. They did not communicate in an open and transparent matter and did not trust their technology to verify the legitimacy of my accounts, leading to the financial penalty that I incurred. I have attached a copy of the fees incurred as a result of Marcus ' actions...
Company Response:
State: NJ
Zip: 077XX
Submitted Via: Web
Date Sent: 2022-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased subscription to an app through apple using their service and credit card. After a few months the app quit working, so I reached out to the app developer, few weeks went by with no reply. So I tried again and recharged out to apple to see what assistance they could provide. Still no response from the developer and my conversation with apple pointed me back to the developer. After a deeper investigation, the developer is in XXXX, so I am not sure if my requests for support are getting through. I once again reached out to apple, this time requesting a refund do to the persistent issue without hope of a resolution. They once again pointed me back to the developer.
Company Response:
State: CA
Zip: 926XX
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XXXX shows a XXXX delinquent bill to Goldman Sachs bank. It is listed as overdue since XX/XX/2022. I do not have any accounts or credit cards with goldman sachs. I have called goldman and verified that they do show a delinquent account in my name. They indicated that I needed to fill out this form to help them verify that it is a fraudulent account.
Company Response:
State: WI
Zip: 53402
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Marcus by Goldman Sachs has effectively prevented me from accessing my approximately XXXX They do not deserve FDIC approval!! On a Monday i tried in vain for hours to transfer money to my brokerage account at XXXX XXXX to pay for treasuries i was buying. I received error messages online repeatedly trying to link account thru XXXX, their software. Nothing but we cant cOnnect to your bankso I called them, rep took all info and also failed repeatedly to complete transfer or linking either. I then tried initiating the linking at XXXX end. Days passed, nothing. I have never had such problems getting my money from one institution to another like this with NO ACCOUNTABILITY WHATSOEVER!!! I called Marcus, again went thru almost hour of useless attempts, finally rep said after i was on hold for 25 min that i can t link to a brokerage account!! Then why did previous phone rep Waste my time trying!!! Next I tried to link to my only bank, XXXX ( XXXX ) - again both online and phone rep failed after countless attempts!!!! I said how the hell do i get my money out???? She suggested mailing me a check for the XXXX!!!! Mail??? I said are u kidding???? I am going into the hospital on tuesday and ill be damned if I have to worry about you XXXX mailing me a check for XXXX. I called XXXX for help -they said they should have offered to wire it. I called Marcus back, ordered wire, four days later and umpteem phone calls, no wire transfer, no communication about it, no in formation when i call repeatedly to inquire whatthe XXXX is going on. NOTHING!!! I am XXXX yrs old and i have nearly had a XXXX XXXX from these XXXX criminals witholding my needed funds most especially when they advertise no such things as refusing to let customers have their money!!!! I will get justice if it is the last thing i do on this earth. FDIC???? How on earth????
Company Response:
State: CA
Zip: 91711
Submitted Via: Web
Date Sent: 2022-10-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On going disputes with GM Card Marcus by Goldman Sachs since XXXX of 2022 because of fraudulent charges for {$290.00}. I have contacted XXXX with XXXX. I have documents that has a females name and a foreign email address.
Company Response:
State: VA
Zip: 22701
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A