Date Received: 2023-01-17
Issue: Money was not available when promised
Subissue:
Consumer Complaint: My CD account at Marcus Goldman Sachs reached maturity last week, I did let them know in advance, in writing/on their website, that I no longer wanted the funds to be there, Instead, I wanted the funds to be transferred to another financial institution, XXXX XXXX to be precise, which happens to be linked to Marcus already XXXX for the purpose of transferring moneys. Marcus GS is not transferring the money in a timely fashion as they were supposed to, and now I am wasting time trying to contact them, and also wasting the interest money that I could be making at XXXX XXXX. Today I called again, after chatting online with no results, I asked to speak to a supervisor and the line was " mysteriously '' disconnected. I tried again later and the same story! I think their whole approach at Marcus GS is rather irresponsible and careless, not to mention unprofessional and unethical! Whenever I call Marcus I usually have to wait for a while to talk to an agent, and then when I finally do, no one there seems to know exactly why they are delaying a simple transaction that should have been done relatively quickly. Security is not and issue, to make sure of it, I contacted XXXX XXXX today, and they assured me everything is and has been in order for them to receive the funds from Marcus GS. Feel free to ask any questions you'd deem suitable to resolve my case. XXXX XXXX XXXX XXXX XXXX
Company Response:
State: DC
Zip: 20009
Submitted Via: Web
Date Sent: 2023-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Marcus by Goldman Sachs had closed 2 of my accounts. 1. GM Rewards account 2. GM Extended family account because of an internal investigation in which was found to have me or in this case the identity fraudster violating their terms and conditions. I tried to reapply according to the agents on the phone stating I could reapply anytime I wish. My credit is enough for approval but I believe there is a system on Marcus by Goldman Sachs preventing it from going through. I experienced identity fraud on those two accounts I had with Marcus by Goldman Sachs, I would like the past to be resolved and start using the credit cards Marcus by Goldman Sachs has to offer without the identity fraudster 's doings getting in the way of my application. I already reported identity theft to the FTC and would like Marcus by Goldman Sachs to send me a new offer to get their credit cards that offer.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-16
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: My credit score is being damaged for unknown reasons, I am the creditor not the debtor I know that my autograph is the credit not the SSN that is my public office and I am the beneficiary to that SSN
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-16
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I am a victim of identity theft, and did not make the charges. Ive disputed the transactions with the credit card company but my dispute was denied. I am not responsible for these transactions so I am appealing or asking for a disputes investigation again.
Company Response:
State: NY
Zip: 10038
Submitted Via: Web
Date Sent: 2023-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-16
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/22 I received an email from Marcus Bank by Goldman Sachs, Marcus.com, that they received funding to open a new account in the amount of {$250000.00} I opened the account because the funds were currently sitting in a brick and mortar bank, XXXX XXXX XXXX, where the interest paid was a fraction of one percent. Marcus offered an online account paying 3.3 percent. Two days later I received an email that there was a problem and they needed to speak to my mom who was diagnoses with XXXX and has no idea what is her current reality. She is currently in XXXX XXXX at an assisted living facility. The representative insisted that he must speak to her. I explained to him that I have a Power of Attorney as well as a note from her doctor explaining her XXXX status. I offered to email him both in pdf format. He declined but did give me a mailing address where I could send them which I did. After a bit over a week of no contact I called them again and they confirmed receipt of the documents which had been sent to their legal department. They informed me that I will need to complete another form and have it notorized. Why did they not tell me this during the previous conversation when I got the mailing address to send the POA? Regardless, the representative told me that he would mail me the form which I never received. Today, a little over a week later I called again to mention that the form never arrived and the representative claimed that apparently the legal department was still evaluating my mailed in documents. Bottom of the pile???? Today I was told again that they would still require to speak to my mom. I explained, again, that the police confiscated my mom 's drivers license years ago deeming her to be too confused to be allowed to drive. I also mentioned that during my last visit with my mom she requested that I ask her brother to leave the room. Apparently they were playing cards and she was unhappy with how he was playing. Her brother died many years ago. It has now been a few days short of a month that they have held the funds and locked me out of the account. I told the representative that I was able to sell my mom 's house and arrange her health care using my current POA and explained that this situation is entirely not satisfactory to me and that once I jump through all of their required hoops and can access the account the first thing that I plan to do is close the account and send the funds back to the source account at XXXX XXXX XXXX. I no longer wish to do business with their bank and could she simply do that. She said that she could not. I explained to her that in order to file a complaint here or with XXXX XXXX regulators I must file an official complaint with her bank. I asked her if she can do that or if I should mail her a hard copy of the complaint. She said that she could do that. So here I am locked out of {$250000.00} which Marcus Bank should not have accepted from the beginning if the info provided to open it was insufficient. Your assistance would be greatly appreciated. Thank you!
Company Response:
State: FL
Zip: 33193
Submitted Via: Web
Date Sent: 2023-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-17
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I used Apple Card Goldman Sachs for my XXXX storage XXXX use and the balance was less than XXXX . I was not alerted by my email or phone that the amount due was considered delinquent and turned over to credit reporting bureaus. This modest due amount has resulted in my stellar XXXX XXXX XXXX coming down to XXXX. I am searching for redress and compensation.
Company Response:
State: MA
Zip: 01803
Submitted Via: Web
Date Sent: 2023-01-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I signed up for an Apple Card, and then my Apple account got hacked. I started getting charges on my Apple Card, and got billed statements by mail, but none of the charges were made by me. I've made numerous attempts to contact Apple, but they keep telling me to try to log into my account to fix the issue. I can not get into my card because it got hacked and the phone number connected to it has been changed by the hacker as well. They can not help me get into my account AND they can not stop the charges. My credit line on that card is also only {$12000.00}, but somehow this hacker his racked up charges upwards of {$30000.00} when this shouldn't be even possible? Not a single transaction was from me, and I can not stop them. This is affecting my well being and also my credit score. I desperately need help to stop them and fix this situation. Please help me.
Company Response:
State: CA
Zip: 92703
Submitted Via: Web
Date Sent: 2023-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-13
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I applied for the GM card with XXXX by Goldman Sachs in XX/XX/2022 about 10 times at their request because they kept saying they couldn't verify my identity. Each time I applied I had to upload my Identification... I submitted my Passport and Driver license on multiple occasions and kept coming back cant approve because we cant verify your Identity. When I would call to ascertain what the problem was the customer service reps would always say we don't know what the problem is just try again. Now it seems like their using some third party company to verify identity but they refuse give me their information. If I uploaded different Identification 10 times for this card and their saying they cant verify my identity that's a problem and I'm entitled to know the source of this inaccurate information!!! I don't feel comfortable with my personal identification being uploaded into someone database and their saying they cant Identify me. This is unacceptable!!! I have credit cards with different banks and have never experience this treatment of we cant approve you because we cant verify your identity when you have my Passport and DL uploaded in your database. No company should ask people to keep applying and not try to rectify the problem. The last person I spoke to was a XXXX and her supervisor and he just stated I cant give out any information pertaining to this matter. Very nasty and wouldn't help me rectify the situation so I could be approved. I'm entitled to know whose reporting inaccurate information on me!!!
Company Response:
State: CA
Zip: 94025
Submitted Via: Web
Date Sent: 2023-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-13
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: I am a victim of identity theft, someone was able to create a various accounts using my personal information. Im not sure how they were able to retrieve my information I want to think of a data leak or a software was hacked. This has been very concerning and nerve wrecking for myself.
Company Response:
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2023-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-16
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I have had a credit card with XXXX XXXX for approximately XXXX years. During which time, I have been having difficulty receiving the card in the mail. The card would be lost in the mail, and fraudulent charges made. XXXX would often take weeks to resolve this, and send numerous e-mails with conflicting information. Today, I notice XXXX took back a {$220.00} credit for XXXX of these fraudulent charges saying the merchant showed " information ''. Clearly, my card was stolen and used and thus, the merchant would have information about some purchase, which is not a surprise. I have not ordered nor received anything.
Company Response:
State: WA
Zip: 98006
Submitted Via: Web
Date Sent: 2023-01-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A