Date Received: 2023-01-18
Issue: Problem with a company's investigation into an existing issue
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: A refund that is due because of death and over payment on insurance premiums for auto and home. Original premium was paid by credit card and refunded to credit card company instead of XXXX. Auto and home have been sold in meantime as progression of the XXXX has occurred. We have contacted XXXX XXXX, they tell us Marcus GM credit card must refund. Marcus was notified of death, provided with death certificate,, XXXX XXXX XXXX XXXX XXXX, XXXX order naming Executor, Administrator. Follow up calls to Marcus GM credit card customer service telling us they can not contact department who handles refund nor can they provide us with a number or contact means. Marcus GM credit card is through Goldman Sachs.
Company Response:
State: OH
Zip: 43230
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On Friday XX/XX/XXXX i made two payments toward my card balance that would have brought it down to zero and freed up XXXX in credit. Today is Wednesday the following week and theyve just released one XXXX XXXXXXXX payment and claim they cant release the other XXXX until the XXXX. Its the same XXXX the same bank account. The hitch with this card is that it gives cash back on purchases so if I charge and then pay off right away without interest they make less on me than other consumers. And theyve noticed it. The care rep on Friday said my account is on watch because I cancelled an auto payment because I paid early. They cant hold my payment for almost two weeks - that cant possibly be legal.
Company Response:
State: CA
Zip: 94541
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I've been a XXXX credit card holder for probably over 20 years. I don't know when it happened, but " XXXX by Goldman Sachs '' took over from XXXX. I get all my bills in the mail in paper form. I received a phone call from a representative who told me I had an outstanding balance this last XXXX. At that time I informed the representative that I never received a bill in the mail from them. I paid this outstanding balance immediately. The representative told me that after I make the payment my account balance would be {$0.00} and the late fee and interest charges would be reversed. In XX/XX/2022, I started receiving notices in the mail from XXXX that I still owe them money. On XX/XX/2022 I called their customer service number and the representative told me it was again fees for interest & a late fee. At that time, I explained what occurred in XXXX and she told me that XXXX had made all my statements electronic. I do not get any of my bills this way. Every month they just keep on tacking on more fees on my account when it was XXXX who made the error of delivering my statements electronically. After numerous phone calls, and a guarantee that someone higher up the chain will be calling me to straighten all of this out, all I keep getting is statements in the mail with a new HIGHER balance due. This is their fault for making my account statements delivered electronically. I NEVER requested this action. They are now wrecking my credit score by reporting this ever growing balance due under my SSN. Please assist me with getting this matter straightened out with this XXXX company. XXXX, XXXX XXXX
Company Response:
State: IL
Zip: 60487
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I requested the closing when XXXX up on XX/XX/23. Their website has been down, purposefully in my opinion, as well as others having similar issues as reported online. With web down I can not do a transfer. I called and they said a wire would go out same day. As of today, after I CALLED THEM, I am told they reversed the wire. This is causing a financial hardship for me and I need this resolved at once. It's my money.
Company Response:
State: FL
Zip: 32246
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: this is second attempt here, but i gave an older account number. the correct one is XXXX I requested the closing when XXXX up on XX/XX/23. Their website has been down, purposefully in my opinion, as well as others having similar issues as reported online. With web down I can not do a transfer. I called and they said a wire would go out same day. As of today, after I CALLED THEM, I am told they reversed the wire. This is causing a financial hardship for me and I need this resolved at once. It's my money. XXXX
Company Response:
State: FL
Zip: 32246
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: Yesterday, I contacted Goldman Sachs regarding an email I was sent with a balance and payment due for a credit card that I never opened, nor have I ever used. It was sent to me in the mail last week. I never applied for this card ( it's a XXXX XXXX XXXX XXXX ). They put a freeze on the card while they conduct an investigation. Whoever opened the card contacted Goldman Sachs on XX/XX/XXXX to add their phone number to the account. There is an inquiry on my credit report dated XX/XX/2022 for this credit card as well.
Company Response:
State: NJ
Zip: 08054
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: PLEASE MAKE THIS COMPLAINT PUBLIC On XX/XX/22 a charge of {$2000.00} was taken from my account On XX/XX/22 a charge of {$2000.00} was taken from my account On XX/XX/22 another charge of {$2000.00} was taken from my account Several unsuccessful attempts had been made. I had no choice but to file complaints with the CFPB. After the complaint was filed I get the refund the unknown charges back in my account On XX/XX/22 a refund of {$2000.00} was made to my account On XX/XX/22 a refund of {$2000.00} was made to my account. This refund is for the illegal double charge. As of this filing, I dont know what the charge of {$2000.00} was for. XXXX I request explanation for this charge?
Company Response:
State: MN
Zip: 55414
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-17
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Re : Marcus I was given different information about transferring an old cd account to a new one using the same joint owner. The joint owner is my daughter who doesn't live with me and travels a lot so its difficult to do a 3 way call. Because of the different information given to me. i decided to close my savings and cd account and transfer my monies to my XXXX XXXX checking. When i go on line it shows my savings as pending a transfer. i was told it can take a few days which is fine. However, no where shows the status of the cd account or the amount, my account just shows 0. I called and ask that i need some assurance my money is being transferred or at least pending. Marcus shows no reference to my cd or the bank I'm transferring it to, XXXX XXXX. i ask the supverisor why my money does not show pending or anything. Her response was once the transfer is completed i will be notified. That is of course obvious, i just want to see where my money is at this point and that it is still protected. i ask the sup if she could just email me that its pending a transfer she said she could'nt. The system shows my money in the saving is pending, why not my CD? My Marcus act # XXXX and XXXX
Company Response:
State: CA
Zip: 94513
Submitted Via: Web
Date Sent: 2023-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-17
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have made 2 payments to Goldman Sachs XXXX on XX/XX/XXXX for {$1200.00} XXXX on XX/XX/XXXX for {$1500.00} Credit limit is {$2700.00} And {$0.00} available for any charge up to this very date Ive called twice Their explanation was XXXX waited 5 days to reject a payment of {$1500.00} on XXXX? Or XX/XX/XXXX. Unsure The default auto-payment feature is defective In order to auto pay a minimum or specified amount under this feature you must manually tweak to preferred or specified amount Before end of month Im trying to see how to correct but this complaint is based on the electronic payment Goldman Sachs accepts to claim they are awaiting clearance from payment bank and the funds have cleared the day of or day after payment This appears as a fraudulent practice and fiduciary irresponsibility and incompetence. GS is using money already paid to my Credit card account while CLAIMING theyre awaiting payment.
Company Response:
State: TX
Zip: 75090
Submitted Via: Web
Date Sent: 2023-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-17
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXOPENED A FRAUDELENT XXXX XXXX CREDIT CARD ACCOUNT ON XXXX XXXX XXXX WITHOUT MY PERMISSION. I HAVE CALLED THE SPECIALIST FRAUD DIVISION ON THE ABOVE TELEPHONE NUMBER WHO ADVISED ME TO FILE A REPORT WITH YOU. NO LETTER WAS SENT AND NO CONSENT WAS TAKEN
Company Response:
State: MO
Zip: 63017
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A