Date Received: 2023-01-23
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: On XX/XX/2022, XXXX, a subsidiary of Goldman Sachs, and the issuer of the XXXX Credit Card, allowed someone to submit an application and received approval for a Credit Card in my name, without my authorization. XXXX without my authorization obtained a copy of my personal credit file from, XXXX XXXX XXXX. After discovering the fraud, I contacted XXXX, who then contacted XXXX to confirm if an identity theft against me had been done. XXXX confirmed thru XXXX that the card was issued on a fraudulent basis subsequently removed any record on the account from my personal credit report, including the unauthorized inquiry XXXX made on my report. I then contacted XXXX and was told that the account had been restricted, not closed but restricted pending their investigation. I provided them with a police report i filed with my local police department in XXXX, IL. After XXXX weeks, I received an e-mail from XXXX with my XXXX XXXX, with an outstanding balance of {$1900.00}. I then called XXXX and their representative told me the e-mail was sent in error. I asked them how this could happen when I'd been told that the account was restricted, and they responded that they did not know. I'm writing to you because I'm concerned with how XXXX is handling this situation in a very cavalier way. I just read that the Federal Reserve Bank is investigation XXXX for lacks security in its consumer finance division and I believe their lack of follow thru when granting credit and or at a minimum verifying consumer financial information/credit applications allowed someone to obtain a credit card in my name.
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: The terms for opening a new savings account via referral is an extra 1 % APY for both parties across 3 months ( each additional referral, up to 5 per year, provides the same benefit ). I was referred to open an account by a friend, so we both have 4.3 % APY for 3 months. I then referred my other friend and she then referred her mother and brother. However, we were not credited for me referring her. We have plenty of evidence supporting this happening and have spoke to the bank multiple times via phone and chat, accumulating many hours of our time. We continue to be given the run around and denied the timely adherence to the terms we agreed to when creating our accounts and giving/receiving a referral. This is unacceptable and breaks people 's trust in banks who hold our hard-earned money.
Company Response:
State: CA
Zip: 941XX
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I contacted Goldman Sachs this date to have them update my balance to XXXX dollars owed and they said they are unable to. I am asking they just report my balance to XXXX. Thank you.
Company Response:
State: WI
Zip: 53172
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have been a victim of identity theft, I was XXXX from XX/XX/22 to XX/XX/22 My bank account at XXXX bank along with XXXX, XXXX, XXXX, and XXXX are gone. Accounts were opened with my credentials at different banks. Charged all my cards. I gave proof of XXXX and filed a police report, I have provided all the documents and they are still giving me a hard time. XXXX bank XXXX XXXX card XXXX XXXX card XXXX XXXX Just to name a few
Company Response:
State: CA
Zip: 91016
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I have had a General Motors ( GM ) rewards card for more than 15 years and have never had any problems until Goldman-Sachs took over the rewards program connected with their Marcus Mastercard. Recently I learned that the awards that I have been accumulating for a number of years are now being removed from my account. I was told by GM from the very beginning that the awards would never expire, yet Goldman-Sachs has removed hundreds of dollars so far and stated they would continue to take regular monthly amounts until it reaches {$0.00}. They claimed that they could do this because I haven't used any reward dollars to buy a new car for over seven years. As I stated before this was never the case until now. Furthermore, I actually did purchase a new car well within the seven year restriction. The previous amount of reward dollars was approx. {$4700.00} and is now down to {$4100.00} and has been steadily dropping for the past year. I only noticed this recently as I have always been treated fairly and didn't suspect anything until this month. ( XX/XX/2023 ) I received no notification prior to their actions. I have contacted them several times regarding this matter, most recently on XX/XX/2023. After a lengthy discussion with customer service I was informed that the agent couldn't help me and that he would refer it to the appropriate department and that they would call me in " a few days ''. That was exactly two weeks ago today ( XXXX XXXXXXXX XXXX ) and I have heard nothing. In summary my complaint is based on : 1 ) That Goldman-Sachs has arbitrarily changed the original terms to my credit card agreement. XXXX ) They took these actions without my prior knowledge or consent. XXXX ) After repeated attempts on my part they have not acted in good faith to resolve this issue.
Company Response:
State: NY
Zip: 119XX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: XXXX XXXX - XXXX XXXX XXXX ( account holder ) initiated an online transfer of {$4500.00} from XXXX @ XXXX account into personal checking account also owned by XXXX XXXX XXXX. XXXX XXXX - XXXX posted as transfer " XXXX '' in XXXX 's account however funds never arrived to the instructed destination. XXXX XXXX- XXXX submitted a dispute to XXXX claiming that the withdrawn funds were never sent to the external account destination. XXXX claims that they are not the responsible party since they see the funds as posted. XXXX confirmed with multiple departments at Bank XXXX XXXX that funds were never received from XXXX. XXXX XXXX- After several attempts, XXXX refuses to take responsibility of the missing {$4500.00}, confirm where in fact the funds were sent, or how they plan to rectify the situation. As of XXXX XXXX, the funds are still missing out of XXXX XXXX 's accounts as XXXX has seemingly misallocated or outright lost {$4500.00} of their customer 's money.
Company Response:
State: MD
Zip: 20910
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: A payment to my account sent by XXXXXXXX XXXX on XX/XX/22 was sent in error to Goldman Sachs Apple Card to the wrong account number ending in XXXX. Since XX/XX/22 I have made multiple attempt to Apple to resolve this issue. As the money was deposited to Goldman Sachs and never credited to my account. Goldman sachs has claimed they can not find it. I have given them proof of deposit, from XXXX. The money is in my name and Apple was informed since XXXX of the error and no reasonable response has been provided. I have called Apple on multiple occasions and they refuse to transfer me to the dept that is searching for the money. I have asked for a direct call back, when attempts are made there is no ability to provide clear information about the status of this payment. I have asked for the money to either be returned to XXXX or credited to my Apple Card correctly, this has not been done it has been almost 3 months. I have attached proof of deposit with bank tracing number give to Goldman Sachs Apple already. Showing the account number associated with this deposit is incorrect.
Company Response:
State: NH
Zip: 038XX
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Balance was paid and still not showing the updated correct balance
Company Response:
State: FL
Zip: 33409
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-19
Issue: Money was not available when promised
Subissue:
Consumer Complaint: When funds are supposed to be available 3 days after transfer, its taking 10 days in actuality for Marcus/Goldman Sachs to do so. See the attached Instant message exchange I had with Marcus to this complaint.
Company Response:
State: CA
Zip: 94115
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-20
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I initiated a wire transfer for {$110000.00} from a savings account with XXXX by Goldman Sachs to credit my checking account at XXXX XXXX Bank. The request to initiate the wire was made at XXXX on XXXX XXXX. I called for a status update at XXXX and was told the wire was being processed. At XXXX pm the wire had not credited my checking account and when I called for a third status update I was informed the client support system was offline and my transaction could not be reviewed. At XXXX pm I called again and was told the wire was still being processed but no update could be provided. No answers outside of the wire is being processed have been provided and XXXX refuses to explain the delay. This is not a first time wire and multiple have been sent between these accounts, both in my name, in the past.
Company Response:
State: PA
Zip: 191XX
Submitted Via: Web
Date Sent: 2023-01-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A