Date Received: 2020-01-20
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: XXXX XXXX XXXX and refused to return my w2. Fifth third bank is running a remortgage scam Tells of approval to recive non refundable deposit Has no intention to remortgage Just ask for the same information many times and wait over 6 months to find a new problem or you become frustrated and quit trying
Company Response:
State: MI
Zip: 48178
Submitted Via: Web
Date Sent: 2020-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-18
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: XX/XX/2020 I called to make a payment to no avail They are Not ADA Accessible I have No Access. On line to my account due to my XXXX. Calling to access my account is my only option and it requires my XXXX XXXX XXXX to enter in 16 numbers card number and 4 numbers of social security I was unable to make a payment with extreemly XXXX XXXX They do not provide any option to access my account I should be checking for unauthorized charges with all data breaches daily I am unable to feel safe or secure checking my account as all others with accounts are advised to do for protection I have requested this be corrected for over a year to no avail
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2020-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-18
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Dear Sir or Madam, As discussed with the lender to no avail, I was not aware that Fifth Third Bank had assumed my mortgage from the previous lender, as I had received no correspondence nor any phone calls from anyone until XX/XX/XXXX. On XX/XX/XXXX, I spoke with Fifth Third Bank 's customer service representative who explained that Fifth Third Bank had become the new lender, and, as a result, it was owed 3 months-worth of mortgage payments. Even though I was surprised that nobody had contacted me before, on the very same day, I wired the amount owed at that time, i.e., {$5100.00}. Since then, I have been paying the mortgage payments regularly, that is, I paid {$1200.00} on XX/XX/XXXX, and {$1200.00} on XX/XX/XXXX. In addition, I also enrolled in automatic payments. As my credit history demonstrates, I have never, not once, missed a payment with any creditor. Despite Fifth Third Bank failure to contact me about the assumption of my mortgage until XX/XX/XXXX, and despite my punctual payments since then, they have not updated my statements. In addition, to my surprise, they have also reported false information to credit agencies and noted that I have missed all payments to date, even though I have paid all that is owed so far, that is, a total of {$7700.00}. I am therefore hoping that you would assist with this matter and request that they update their records and immediately withdraw the delinquency notice with the credit agencies. Please contact me at XXXX if there is anything I can provide ( bank statements, etc. ). Thank you and best regards, XXXX XXXX XXXX XXXX
Company Response:
State: FL
Zip: 33139
Submitted Via: Web
Date Sent: 2020-01-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-18
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have attempted to contact XXXX XXXX and Fifth Third Bank ( North Carolina ) multiple times and they refuse to remove this fraudulent account from my credit file. I am a victim of identity theft and I have provided XXXX XXXX and Fifth Third Bank ( North Carolina ) with every single document that is required to prove that identify theft has occurred and what is need to have these accounts removed. I provided a full Federal Trade Comission affidavit that is notarized, the XXXX XXXX Police report that list each account/ item that I am requested to have removed from my XXXX XXXX and Fifth Third Bank ( North Carolina ) report. I have talked to many representatives that have refused to assist me and comply with the Fair Credit Reporting Act. I am requesting that this information listed below be removed using the provided documentation to the consumer financial protect bureau and mailed on XX/XX/XXXX to XXXX XXXX and Fifth Third Bank ( North Carolina ). I am requesting that this is completed immediately. Here is the account that I am requesting to be deleted : FIFTH THIRD BANK OF NORTH CAROLINA ( {$200.00} ) - ACCOUNT NUMBER : XXXX - ( OPENED : XX/XX/XXXX ).
Company Response:
State: NC
Zip: 282XX
Submitted Via: Web
Date Sent: 2020-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-17
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: I recently bought XXXX XXXX XXXX XXXX from XXXX XXXX XXXX XXXX. and the autoloan provided for this is Fifth Third Bank. I was able to make payments on my Autoloan continuously from XX/XX/XXXX till XX/XX/XXXX. Issue started with XXXX payments. Issue : My Car dealer sold me a wrong Car with different VIN number it seems ( Attached are the request from Dealer in SMS texts ). They urged me to come back and complete the new paperwork that reflects the new VIN number of the Vehicle. Which I did apparently, and asked them would this be an impact to any where like Funds, credit reports etc but they said no changes at all and you should be good just with paper work ( This happened in XX/XX/XXXX ). After this episode I normally logged in to make XX/XX/XXXX payment and then the Loan account ( {$30000.00} ) shown as Paid off ( Online ). I received the Old Vehicle Title and New registration in the Mail as well. Looking at this I had called in the bank to identify who paid it off, and bank did not disclose it, After a week time from the week paid off, I decided to login again and make payments if any, this time the new loan amount ( {$30000.00} ) was posted back, but when I tried making payments they did not let me do that by throwing an error called technical difficulties. This happened almost 6-7 times, then I contacted the bank to figure out the issue and they started making different stories all the time saying My source bank had the issue, later on they said its locked, and once they said this is because you missed your current payment and its gone to collections already. Starting XX/XX/XXXX I made numerous calls to bank and figure out a way to clear this out, but they were not helpful in resolving this issue and keep on transferring my called to various departments. I tried contacting XXXX and they said they do not care about these things once Car is sold out of the Lot. Please look into this issue and attached are the Texts from the XXXX XXXX regarding this change.
Company Response:
State: FL
Zip: 336XX
Submitted Via: Web
Date Sent: 2020-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-17
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: XX/XX/2019 I was a victim of identity theft andRequested the fifth third bank close my account that I have had for over five years. They agreed to close the account and I found out they did not shut the account down. I ended up filing a police report. I called back again several hours later and the loss prevention team told me they were not going to shut the account down and I could dispute any transactions that were fraudulent to make a long story short I ended up losing {$600.00} that was in my account and fifth third tried to write off {$4000.00} ofTransactions that they allowed a fraudulent company to write bad checks out of the account in which I asked them to close. Fifth third then requested that XXXX XXXX XXXX XXXX review our phone conversations when I requested a 609 fair credit proving that I authorized in writing for the fraudulent parties to indeed make the charges on my account. Which both fifth third and XXXX XXXX XXXX failed to do Fifth third owes me {$600.00}. In addition to removing all negative Calories from the three credit bureaus in addition to checks link in the like.
Company Response:
State: OH
Zip: 43220
Submitted Via: Web
Date Sent: 2020-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: i have had a mortgage with fifth third since XXXX. I have never been late with a payment. My house was for sale & I was supposed to close on the XXXX & title transfer on the XXXX of XXXX. The title company made an error & did not do their work timely so I went to another title company. Apparently they did request a payoff on the XXXX unbeknownst to me. The sale closed on XXXX XXXX a week later. The bank is now saying because they received the payoff they can not refund my money for fees that were charged in error. When we requested the payoff the number was different than what i received over the phone. There was a vacant home inspection fee for {$270.00} that was put on the account on XX/XX/XXXX. I have been calling & talking to customer service & deliquency departments. At first no one had any idea what the fee was or where it came from. I got to a manager who said she would look into the matter & when she got bak to me she said they agreed it shouldnt have been charged & will reverse it & refund the money. In the mean time fifth third received the $ to pay off my loan. I just called again today XX/XX/XXXX because XXXX XXXX who had told me all THIS has stopped returning my calls. I had called her yesterday & left a message as i have done the last 2 months. I got to to another manager who escalated it ( like they did 2 months ago ) handed it off the the cares team & supposed to get bak to me in 2 days. In their notes she says it states they cant give the money bak because of the payoff. One has nothing to do with the other. They refunded {$10.00} after the payoff so that argument isnt valid. They charged fees that werent valid. They were notified & agreed & said they would reverse & refund & now are denying that & wont do what they said they would. If that was a problem I would not have had the payoff sent until i got my money bak which was a concern at the time but they never said it was a problem. Based on the timing of things it seems that they got a payoff request & used underhanded deceptive practices to hit my account with some fees before I left to get just a little more money out of me. Their practices seem to be not consumer friendly or legitimate. If your payment is due with a 15 day grace period why would you send a letter stating the loan is delinquent & payment is late before the grace period has ended? These letters start a whole bunch of activity that isnt true or valid. They then hit you with fees to collect more money for an issue that doesnt even exist! This happened once before when i made a payment for the wrong amount. The difference was less that {$4.00} & the same process happened. I was able to reach someone who saw I had been a customer for 25 years & never been late. They should not be able to do this to people. No less the amount of time spent to rectify something that never should have happened is crazy. Takes half an hour just to reach someone!!! Fifth Third is a horrible bank with deceptive practices, horrible customer service & steal from their customers. Shameful
Company Response:
State: OH
Zip: 440XX
Submitted Via: Web
Date Sent: 2020-01-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-16
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: NEGLIGENCE COMPLAINT FOR FIFTH THIRD BANK ON FRAUD CASE - I. XXXX I had my Fifth Third Bank credit card until XX/XX/2019. The card was compromised as from XX/XX/2019 to today. All the transactions in the statement were fraudulent and non authorized. Fifth Third Bank was negligent which failed to investigate the Fraud charges as F raud, but ONLY the billing dispute. Fifth Third Bank declined all the Fraud charges and claimed that it had passed the timeframe, when FRAUD case does not have a timeline to investigate. It is the Fifth Third Bank 's negligence to disposition my claim was invalid as it has passed the time frame and I did not have the card with my possession at the event of the Fraud. There is NO CHARGE BACK REQUIRED, NO TIMELINE REQUIRED AND ALL MERCHANT RECEIPTS ARE NOT VALID PROOF OF THE PURCHASE IN THIS FRAUD CLAIM. The Account Holder did not have the card in possession, all transaction as from XX/XX/2019 to the last date of the purchase were FRAUD. Please carefully investigate the Fraud claim and it IS NOT the billing dispute. I complained about the negligence position, that the Fifth Third Bank took in this disposition and it is the gross negligence. I hope that the Fifth Third Bank can re investigate this case and all transactions in a FRAUD claim, not Billing dispute. Thank you.
Company Response:
State: NC
Zip: 28217
Submitted Via: Web
Date Sent: 2020-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I attempted to make a cash deposit if {$1600.00} at Fifth Third branch ATM XXXX at XXXX XXXX XXXX XXXX OH XXXX at XXXX XXXX local time. The cash is vital to my cash flow and fulfilling my obligations. The ATM device accepted my stack of currency but apparently failed to tally the bills. For reference, there was XXXX {$5.00}, XXXX {$50.00}, and XXXX {$100.00} in my deposit. Subsequent to the failure to count the cash in my deposit, the ATM device then failed to return the " uncountable '' deposit. NO bills were returned to me by the ATM device. The ATM reported the failures on screen and requested that I enter the amount I had attempted to deposit, hence the amount shown on the ATM receipt - the image of which I'm attaching along with my complaint. I inquired of the branch staff on duty inside the location. Teller XXXX took keys outside to the drive-up ATM, entered the enclosing structure and returned to the counter and only offered to provide me with the phone number to register a " Dispute '' regarding the failed deposit. The representative on the line registered my dispute and informed me that the matter could take up to four business days to resolve. My explanation of the importance of the deposit to my cash-flow was received with no alternate solutions or course of action to be pursued - only the obligatory and useless " I'm sorry '' response. Dissatisfied with the potential four day wait for resolution caused by the bank 's device, I re-entered the branch and spoke with XXXX, a bank representative of some sort, in his office. XXXX informed me that there was nothing to do but wait and that it could actually take up to FIVE business days. No regard for my situation, no other options were offered, no clue as to when the ATM would be audited - just the same " I'm sorry '' response, but with a hint of condescension. I phoned Fifth Third customer service to lodge a formal complaint and in the course of providing the XXXX the sequence of events my plea to expedite were rejected. I expressed my complete dissatisfaction and was offered only the pat " I'm sorry '' response. My fiscal situation is dire without the cash I deposited and I made this clear, I believe, to every Fifth Third employee/contractor I spoke with. With my failed deposit in a device 10 feet outside of the branch, which the branch staff clearly has access to, I find it very, VERY difficult to tolerate the notion that my CASH deposit is going to be unavailable to me for a week due to the technical failure of that bank 's device. A person will ultimately be the one to establish what the ATM held from my failed deposit - the bank essentially has told me that it will be taken care of when they get around to it, that my situation is unimportant, and tasking someone to sort the matter out at a time earlier than is convenient to the bank was not going to happen, regardless how I'm being affected
Company Response:
State: OH
Zip: 44060
Submitted Via: Web
Date Sent: 2020-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-14
Issue: Credit monitoring or identity theft protection services
Subissue: Didn't receive services that were advertised
Consumer Complaint: Thos account was sold to me as a 0.01 % processing charge. This charge would be made on every credit card transaction that I made using any credit card. The service was also sold as a $ 0 monthly fee with no minimum cards process per month. There were no hidden charges. The only thing I would be charged would be 0.01 % and that would be for a month to month service and a {$0.00} cancelation fees. The sales representative clearly marked 0.01 % on all pages on the contract. Ther sales rep also crossed off any sections that did not apply to what he was selling ( 0.01 % processing ) the rep also crossed off the cancelation fee and put {$0.00} showing there was no cancellation fees or charge. If I was not satisfied I could cancel without any hassles. After receiving the equipment in the mail and using the processor for a few test runs over 1 month. I noticed I had minimum charges on my bank account for random amounts of {$50.00} to {$75.00}. Also notice the transaction fees were about 0.06 % - 0.08 % not what was advertised by the rep of 0.01 %. After contacting the company and advising them that I would be canceling the service. I was told their sales representatives are liked " used car salesman '' and they say whatever they can say to get the contract signed.O I advised this was fraudulent and inwould not pay. Ibwas told they had very clevar salesman techniques. I was also told I could settle my account for a minimum of {$2000.00} which I refused to. I was also told I could then settle my account for a minimum of {$1000.00} which I also refused to. The account representatives told me they would just send me to the collection and eventually they will get some type of funds from me. The name of this company was XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX
Company Response:
State: FL
Zip: 33414
Submitted Via: Web
Date Sent: 2020-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A