Date Received: 2023-10-04
Issue: Closing on a mortgage
Subissue: Setting up an escrow account for taxes and insurance
Consumer Complaint: This complaint is a rebuttal of my first complaint. XXXX I would like to obtain additional information regarding the escrow funds the bank is holding. I have repeatedly asked the bank multiple times for a complete accounting, statements, etc. regarding the funds being held in escrow and whether the funds are earning interest? If the funds are not earning interest, where and whom is holding the funds and if not interest is being earned, why not? To date, Fifth Third Bank refuses to disclose this information with my requests. XXXX is the contact at the bank XXXX See the letter from Fifth Third Bank on my initial complaint. The letter does not address my request for escrow funds accounting, statements, and interest earned. Thank you for your cooperation and assistance in helping me. XXXX XXXX XXXX
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I'm reopening my previous case. I was a victim to account fraud and a substantial amount of money was taken from me. As your previous email said it was closed due to not being able to prove it wasn't me, I'm going to need you to prove it was me. I'm hiring a lawyer in this matter. On XX/XX/XXXX through XX/XX/XXXX ( I believe are the dates ) my accounts both checking and savings were hacked and money was XXXX out and large purchases were made. I have since closed my account with fifth third. But the total amount is over XXXX dollars that I worked hard for and XXXX XXXX of that was take. From my sons savings account that I had been saving for him. I would ask that you rereview this as I'm out a lot of money. This is not the first time this has happened to me at fifth third. Also my alerts were shut off and I pay extra for ID alert, which I never received anything form them. Thank you for looking into this matter as I have been with fifth third for a long time.
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I recently had my Fifth Third bank account close in XXXX XXXX XXXX, they said it was due to suspicious activity. And when I asked for the information as such, they said they couldn't provide it to me because it was secured information. When my accounts were closed, they were at a XXXX balance. Now they are saying that I owe them {$250.00}! From where what is I want to know, and I have yet to receive an answer and now it is showing up on my banking reports as a bad account and XXXX it removed and cleared. I have reached out to them numerous times without a clear answer, and I just need this to be resolved.
Company Response:
State: TN
Zip: 37129
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: My father and I bank at XXXX with separate accounts. On multiple occasions my father will sign a check and have me fill in the rest of it, due to his XXXX and inability to write. I have cashed at least 5 checks with XXXX bank written out in this manor. On Saturday, XX/XX/XXXX, I took a check to XXXX bank. It was for {$4000.00} that my father had signed and I filled out. I asked the cashier to deposit it. She said I could cash it since it was a XXXX check, so I did. On Wednesday, XX/XX/XXXX, I woke up to my.accoint being negative {$490000.00}. I was told my account was on hold due to fraud and they needed to talk with my father to approve the transaction. They could not reach my father, so I was told to drive 2 hours to his home to get him on the line. I did. They spoke with my father and he informed them that he did approve the check and he can't write well. I was then told by the bank that they were still going to close my account due to fraud and not allow my deposit to come through the next day. I am a single mother and had my account closed and I was called a thief because my father loaned me money. I would like to resolve this situation.
Company Response:
State: MI
Zip: 493XX
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My credit report is showing late payments to MB FINANCIAL XXXX. Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. If there is any confusion, I suggest you contact myself or MERCEDES-BENZ FINANCIAL SERVICES 's customer service representative.
Company Response:
State: NY
Zip: 10977
Submitted Via: Web
Date Sent: 2023-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023 Fifth Third Bank allowed XXXX fraudulently generated XXXX to be cleared through my small business account. I immediately notified the branch of the XXXX showing up as cleared missing payee information and signatures. The branch XXXX claimed to have completed paperwork for investigation however XXXX weeks later I was informed that the request was improperly completed and never received. The branch XXXX has been repeatedly contacted and the funds remain unreimbursed.
Company Response:
State: FL
Zip: 33772
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XXXX Credit Report has inquires that Im unfamiliar with and recently my identity been used to apply for credit cards. I Will like listed inquiries to be removed from my credit report. XXXX XXXX XXXX Inquiry : XXXX XXXX, XXXX XXXX XXXX XXXX Inquiry : XXXX XXXX, XXXX FIFTH THIRD BANK Inquiry : XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXX Inquiry : XXXX XXXX, XXXX XXXX XXXX Inquiry : XXXX XXXX, XXXXXXXX XXXX XXXX Inquiry : XXXX XXXX, XXXXXXXX XXXX XXXX Inquiry : XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXXnquiry : XXXX XXXX, XXXX XXXX XXXX XXXX Inquiry : XXXX XXXX, XXXX XXXX XXXXXXXX XXXX Inquiry : XXXX XXXX, XXXX CXXXX XXXX XXXX XXXX Inquiry : XXXX XXXX, XXXX XXXX XXXX XXXX Inquiry : XXXX XXXX, XXXX XXXX XXXX Inquiry : XXXX XXXX XXXX XXXX XXXX XXXX Inquiry : XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX : XXXX. XXXX, XXXX XXXX XXXX Inquiry : XX/XX/XXXX XXXX Inquiry : XX/XX/XXXX XXXX XXXX Inquiry : XX/XX/XXXXXXXX XXXX XXXX XXXX Inquiry : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Inquiry : XX/XX/XXXX XXXX XXXXXXXX Inquiry : XXXX. XXXX, XXXX
Company Response:
State: NY
Zip: 10002
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-30
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: On XX/XX/XXXX I made a mortgage payment via the payment portal on the XXXX website. The payment was due XX/XX/2023. The payment should have broken down as follows : Principal & interest : XXXX Escrow : XXXX Additional principal : XXXX This is a simple payment made via the bank 's website payment portal. I didn't request anything out of the ordinary. The follow day the bak applied the entire payment to principal. This is the 5th time this has happened. I'm not sure why this bank insists on not applying payments properly, but it appears they are attempting to make me late on payments and default on the loan. I'm not sure what other conclusion can be drawn after continuing to make payments in a timely manner and continuing to have them misapplied. This is intentional. It is intentional fraud. It is intentional theft, and I will not STOP until Fifth Third bank is out of business.
Company Response:
State: CO
Zip: 808XX
Submitted Via: Web
Date Sent: 2023-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX Bank has NO FRAUD PROTECTION department contact information available. I received a postcard in the mail XX/XX/23 stating my phone number was changed! I NEVER changed any contact information or received any calls to confirm validity of this change. This process initiated a bank transfer to XXXX XXXX XXXX and took XXXX from our account. This was NOT a card hack! This was a BANK TO BANK hack! No notification of transactions being initiated! Auto bill pay from XXXX to XXXX credit card same bank. Cc balance is XXXX. Why are automatic payments still being taken out. Not to mention they decrease my credit limit and i was never late nor over or near credit limit!
Company Response:
State: NC
Zip: 28027
Submitted Via: Web
Date Sent: 2023-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, someone forged a fake check against my Fifth Third savings account for a total of {$10000.00}. We filed a dispute with Fifth Third on XX/XX/2023, after dealing with numerous other fraudulent checks against our Fifth Third accounts. The local branch told us that our dispute has been denied because we reported it too late. However, I can not find any evidence of this policy on their website, nor can a bank employee provide me with a copy of the policy, they claim for this to have disputed we had to report it 30 days after the end of the statement period. Another reason we didnt notice this immediately is because we didnt think it was possible to write a check against a savings account. I have never ordered checks for my savings account, nor would I since I also have a Fifth Third savings account. While we have been dealing with multiple accounts of fraud, several Fifth Third employees told us that somebody made 36 straight attempts to log into my account and on the 36th try they were granted access. According to the employees the account should have been locked out after 4 failed attempts. Also, when logging in online from a computer/device that isnt recognized a security code is supposed to be sent to the phone number on the account to verify the correct person is logging in. Again, that didnt happen, which resulted in my accounts being compromised. Fifth Third had committed to doing nothing to resolve this problem even though it is clearly their fault, and I am paying the price for them not taking their duty and responsibility of protecting my money.
Company Response:
State: OH
Zip: 45244
Submitted Via: Web
Date Sent: 2023-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A