Date Received: 2023-10-14
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX, someone got into my XXXX account and made XXXX unauthorized withdrawals, The first transaction was for XXXX and the second one was for {XXXX totaling {XXXX I reached out to my bank which is Fifth Third Bank and notified them that it was not an authorized transaction, they told me they would do an investigation and I would get my money back within 7-10 business days, I waited and waited and didn't hear back from my bank, on XX/XX/XXXX the same person or company came back again and tried to make another XXXX more transactions of XXXX XXXX XXXX XXXX On XX/XX/XXXX they processed another transaction of XXXX but this one was reversed by the bank on XX/XX/XXXX, I reached back to Fifth Third bank for a follow-up, and l was informed that unfortunately, they were unable to help me get back my money since I reported the issue after XXXX hours, They explained to me that they have a policy that states that if you don't report a fraud transaction on your account within XXXX hours you lose your money, I was informed that at this time I was going to lose the money and was advised to close my account as someone had access to it, This policy was never explained to me at the time of the account opening and neither of the people in the bank knew about it, I just want my money back and I don't feel like the bank is being fair, also I don't want the same situation to happen to anyone who has a XXXX account with XXXX Bank,
Company Response:
State: OH
Zip: 45069
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: This issue arises from Fifth Third 's interpretation of Reg E, specifically 12 CFR 1005.6 ( b ) ( 3 ). I submitted a claim of unauthorized charges on a checking account dating back to XXXX of XXXX. The periodic statement showing these charges was transmitted to me on XX/XX/XXXX. The initial dispute included 28 charges totaling {$2600.00}. Notice of these charges was provided to a personal banker on XX/XX/XXXX in writing. The banker contacted me later that same day and acknowledged that the bank staff had reviewed the accounts further and identified a total of 43 transactions totaling " over {$3200.00}. '' Dispute staff facilitated merchant reversal in the amount of {$910.00}. All other amounts were determined to be valid transactions by the dispute staff per a series of final determination letters all dated XX/XX/XXXX. I re-asserted my claim that the remaining amounts be credited back to the account on XXXX through a phone call with the disputes department. I was advised on this call that the request was denied because Reg E did not require the bank to provide any credit for unauthorized transactions that they were notified of more than 60 days after their occurrence. I explained that this was inaccurate and based upon the regulation and relevant federal case law I was entitled to relief of all charges exceeding {$500.00} that occurred 60 days from XXXX ( the date of the first statement on which illegitimate charges appeared ). I further provided a detailed email explanation of this referencing 12 CFR 1005.6 ( b ) ( 3 ), the official commentary to the regulation, and recent caselaw in which federal courts have interpreted this section to mean exactly what I was asserting. Additionally, I requested all documentation used by staff in making their determination. I was assured I would receive this. I received an additional determination letter on XX/XX/XXXX denying my re-assertion claim. I again called the dispute department on XX/XX/XXXX to discuss this matter. I was told that Fifth Third did not have any documentation relating to this investigation because my claim was denied on the basis that I had not given timely notice of the charges. I was assured the explanatory email I sent was in their possession and had been reviewed as part of their re-assertion investigation. It is notable that all determination letters gave the reason for denial that " our research confirms that the transactions are valid. '' This is an audacious claim for them to make considering their staff has admitted no substantive investigation was ever completed and that the sole reason for denial is the time which elapsed between the charges and when they were notified. Fifth Third is in clear violation of Reg E. This specific matter has been controverted in several federal courts, as it appears many other banks have made the same mistake in interpreting the regulation. I am asking that all charges that occurred in the 60-day window beginning XXXX be promptly credited back to my account, with the exception of the {$500.00} liability which the regulation says I must assume. My calculations indicate this amount is approximately {$1700.00} to {$2000.00}.
Company Response:
State: OH
Zip: 45805
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/ a Levy was placed on all accounts with my name at Fifth Third Bank. On Friday XXXX XXXX debits and credits to the accounts were blocked. My spouse XXXX XXXX visited the branch and was advised XXXX would be deducted from the account based on a Writ of Execution presented to the bank by the XXXX Sheriff 's Department. The Levy was presented for XXXX. This amount was available as the account balance was over XXXX. Fifth Third could not explain why three accounts were frozen for XXXX when they could have garnished the amount and presented payment to the Creditors. As a result several payments were returned including mortgage and credit card payments resulting in additional fees to other creditors. My daughter 's account was frozen preventing payment to her Creditors. Additionally Fifth Third misrepresented payment to the Sheriffs office stating they were sending payment for XXXX, however the Sheriff was advised via the court that no funds were collected. On the following Monday, XX/XX/2023 the Levy was lifted from one account and left on the other XXXX. At this point the Writ of Execution expired and Fifth Third stated they help XXXX and presented it as payment. When the Levy was not lifted from the other two accounts as stated they were by Fifth Third additional payments were returned and additional fees were incurred by other creditors. During the week on XX/XX/2023 several calls were made by myself, my daughter and my spouse asking why the Levy was only lifted from one account and no answers could be given. On XX/XX/2023 the Sheriff who presented the Levy XXXX XXXX XXXX contacted Fifth Third and advised the levy should be lifted. A representative for Fith Third advised they would not lift the levy until a letter from the creditor was presented advising them to lift the levy. The creditor advised they are no longer involved as it's been presented as a civil matter by the Sheriff and no letter would be presented by them. XXXX XXXX advised that legally they had no standing to continue to hold my funds because the Writ of Execution was no longer valid and Fifth Third still refused to lift the levy until they received a letter. XXXX XXXX then advised he would send a letter the following week Monday XX/XX/ to have the additional levies lifted. There are recurring payments that are being returned on the levied accounts. When asked why the additional levies were not lifted although the levy was lifted from one account no answer could be provided. I did not receive a letter from the bank before the accounts were frozen. When calling the bank I was advised to go into a branch before they reviewed my accounts. When I visited the branch located at XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/ I sat in the branch for 20 minutes and the banker stated she did not know what a levy was and she needed to research. I had to leave work to go into a branch. My spouse had to leave work to go into a branch. My daughter missed work to go into a branch. For XXXX we've accrued over XXXX in returned payments and late fees, and a combined 5 hours of unpaid time at work. Not because there was a levy placed on the account but because Fifth Third grossly mishandled this levy by providing incorrect information, requesting documentation that is not legally required to remove the levy and not sending a letter before or after the levy was placed on the account.
Company Response:
State: NC
Zip: 28025
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Delays in the application process
Consumer Complaint: XXXX XXXX XXXX : XXXX XXXX XXXX XXXX Re : Fifth Third Mortgage intentional delay of short sale of property Fifth Third Mortgage is intentionally delaying the short sale of my house in bad faith! We have submitted everything requested, more than once, and have been awaiting a decision since the submission of the Mortgage Assistance Application on XX/XX/2023 and the purchasing Contract on XX/XX/2023. We have repeatedly been advised that the file is with underwriting and that a final response would be received within a couple of weeks. A couple of weeks have now turned into 7 months!! We have repeatedly requested escalation of the decision and still no response. We call every week for months only to be told to leave a message and that a response would be received within a week or two. We last reached out to Fifth Third again on XX/XX/2023 and were advised that a supervisor would contact us same day or the next. It is now the end of the week and there has still been no communication from Fifth Third. It is apparent that Fifth Third is intentionally delaying the short sale! Both myself ( the seller ) and the potential buyer are frustrated and are both expending additional funds to maintain the property while awaiting the sale as well as temporary living arrangements while awaiting the sale. We have extended the contract several times awaiting Fifth Third and an additional extension may not be granted thus forfeiting the deal all together and having wasted months of money and time. Not to mention forcing the property into foreclosure which may be the actual intent of Fifth Third! Will you please assist and assess whatever consequences Firth Third may be due for this unprecedented delay!
Company Response:
State: MD
Zip: 21237
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: In late XXXX early XXXX someone attempted to use my debit card at the XXXXXXXX XXXX in New Hampshire but due to lack of funds the transaction didnt process. I was told I could not report fraud by XXXX XXXX because no money had been taken. They issued me a new card with new account number. On XX/XX/XXXX my debit card was used for 2 transactions of the same amount {$64.00} within a matter of a couple hours by thrillophilia I did not make these purchases. After reviewing my dispute they decided there was no fraud and did not give me my money back. On both occasions I called within 24 hours to report the illegal activity. I had my new account for less than a month when the fraud had occurred the second time. I made multiple calls to the company to discuss and report the fraud.
Company Response:
State: RI
Zip: 028XX
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Fifth Third Bank erroneously allowed a forced charge on a XXXX bill. XXXX erred by not converting my rental charge to monthly, instead opting to daily charges, which resulted in an overcharge/ force charge to my Fifth Third credit card. Fifth Third erroneously reported this balance owed to XXXX. Fifth Third also attempted to debit nearly XXXX XXXX dollars from my checking account, which was blocked and reversed by XXXX XXXX. Fifth Third also failed to apply for payments from a secondary third credit card I had paid off to the Fifth Third credit card account in question ending in XXXX. Fifth Third instead sent multiple refund checks to me for the overpayment of the credit card I had paid off. Fifth Third utilized their oversees collection agency to make numerous harassing calls to me despite me making payments to my credit card account in question, failed to provide me with statements for at least the last year, provided invoices and balances due for dates that were separate dates demanded by their emails ( The Fifth Third statements were demanding that payments be forwarded on the XXXX day of each month while Fifth Third emails demanded payments to be made on the XXXX of each month, and Fifth Third failed to thoroughly and professionally investigate my complaints regarding this disparity.
Company Response:
State: IL
Zip: 60643
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: Please see attached document which has the wrong amount -- -- -- I have tried to communicate with the bank
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: Obviously banks use and or consider credit cards that they issue ( used or unused ) as an asset. Closing an account, does not stop this bank in particular, from issuing another credit card ( unwanted and un-requested ) to a prior customer even though said customer closed the account and specifically stated that they did not want another credit card issued in their name. I have previously had a credit card issued under these circumstances then be used a year later and the credit card company sent me the bill. It took six months for them to finally determine that the charges were fraudulent and not my responsibility. When the customer calls to complain they state " that the card is inactive, and that they will cancel THAT card '' but they will not say that the account is permanently closed and then as I said a year later issue a new card.
Company Response:
State: TN
Zip: 372XX
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: For the last year, XXXX XXXX has been wothdrawing {$570.00} from my account on a monthly basis. The withdraws were supposed to end on XX/XX/2023. They informed me they would continue ot deduct money from my account, in which I informed them they did not have approval to. On XX/XX/2023, I contacted Fifth Third bank concerning this and requested a stop payment be placed on my account for any future withdraws from XXXX XXXX. Fifth Third Bank then charged my account {$33.00} for the stop payment fee. On XX/XX/2023, the withdraw from XXXX XXXX for {$570.00} showed pending in my bank account. I immediately contacted Fifth Third Bank asking how this could be because I had placed the stop payment on the account. I spoke with a supervisor who informed me that it would show pending for up to 3 business days while XXXX XXXX continued to try to force the money from my account. She informed me that under no circumstances would my money be given to XXXX XXXX and that this was just their process. I complained to her that she had charged me {$33.00} for the stop payment and that it was unfair that my money was on hold in a pending status so i couldnt withdraw it. She again assured me this was thier process and that the stop ayment was in place and my money would not be given to XXXX XXXX. On XX/XX/2023, the withdraw of {$570.00} was taken from my acocunt and given to XXXX XXXX. I contacted Fifth Third Bank as soon as I realized this on XX/XX/XXXX. 2023. First I was told that I had waited too late for the stop payment because XXXX XXXX had already submitted it to my bank. I refuted that informing them that XXXX XXXX did not submit it to my bank until XX/XX/XXXX. I placed the stop payment on XX/XX/XXXX, more than XXXX business days ahead of the time that it was submitted to my bank. I was then transferred to their dispute department. The dispute department told me that they would initiate a dispute and that it could be 8-14 days before it was settled and my funds returned to me. I refuted that. This was a mistake on Fifth Third Banks behalf, not mine. They told me they needed to contact the other bank to try to get the money back and I would have to wait and see. They charged me {$33.00} for a service they did not live up to. I also demanded that money be refunded to me immediately. I told them the issue with the other bank was not my issue, it was thiers. It was their responsibility to enforce the stop payment and they failed miserably. I should not be punished and have to wait to have access to my funds until they get thier stuff together. I have bills to pay and who's going to buy the grocieries for my family with almost {$600.00} missing from my account? Fifth Third bank has failed miserably in their responsibilites to obide by the regulation and supervision primarily by the Federal Reserve, the Consumer Financial Protection Bureau and the Ohio Division of Financial Institutions and additionally by certain other functional regulators and self-regulatory organizations. They made the mistake. I did not. I need my money returned to me asap. As soon as it is returned to my account, I will be moving my banking to a better institution.
Company Response:
State: OH
Zip: 44035
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: On XX/XX/2023 I spoke with XXXX XXXX a float personal banker as well as XXXX XXXX the county region Manager with regards to the many attempts prior to the use of the balance calculator on the checking account. I also called the service number provided. No one had even heard of the balance calculator which is the " check register '' for online banking. I was told that it was my browser although I used different browsers. I was told that it was not a bank error although the message on the screen was generated by the bank. I was told many times that the situation would be addressed and an urgent request was filed by XXXX XXXX. As of this date, nothing has changed. I rely on the balance calculator to help with paying my bills on time and being able to project future balances. I do not feel that my issue was taken seriously. Many of the people I spoke with at the customer service number had no idea what I was talking about until one actually looked at her own account and saw the problem yet nothing was attempted to address the issue.
Company Response:
State: IL
Zip: 60540
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A