Date Received: 2023-09-22
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: I open up a regular checking account and a business account. Over months my account was in good standing. I received a check from a third party after several months having the account. The check bounce because the account was closed. So the check was return and the account was closed by the bank. I contacted the bank to keep the account open and they refuse. There was no fee or any money owed to the bank. The account was closed with a XXXX balance. But for some reason the bank closed the account and showed fraud closed account. Which now reports on XXXX and XXXX XXXX. This account was never fraud it was a third party check written. I reguest that Fifth Third Bank delete and removed this inaccurate rating on my checking account as fraud.
Company Response:
State: IN
Zip: 46804
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: account number XXXX XXXX XXXX XXXX XXXX and XXXX dollar deposit at fifththird bank stolen crypto currency I was promised {$5800.00} a day. XXXX XXXX XXXX Tennessee
Company Response:
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My credit report is showing late payments to XX/XX/XXXX XXXX and IFTH THIRD BANK NA XXXX. Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. If there is any confusion, I suggest you contact myself or the creditors customer service representative.
Company Response:
State: CA
Zip: 91403
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: Made two separate payments to pay mortgage loan for XX/XX/2023. Paid XXXX to Mortgage loan under " other payment amount " to process partial payment. Did not use principal amount section online at all. Their app never said no partial payments, Confirmation # XXXX on XX/XX/2023. Then made second payment on XX/XX/2023, but processed on XX/XX/2023, for XXXX. Confirmation # XXXX. Did inquiry on XX/XX/2023 and was informed that I never paid loan statement for XX/XX/2023 and both checks were applied to the principal and I missed a payment. Customer service and Supervisor would not confirm a letter for correction but told me to check online it will show correction. No correction was done online. The name of the bank is Fifth Third Bank.
Company Response:
State: TX
Zip: 754XX
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: ==== XX/XX/2023 : I am writing on behalf of myself and other people who are XXXX and who have ABLE checking accounts with Fifth Third Bank XXXX XXXX, OH. These accounts do not pay any interest. This is not acceptable in the current economic environment. For several months, various banking institutions have been advertising XXXX month CDs paying about 5 % interest, yet Fifth Third Bank XXXX XXXX pay 0 % interest on ABLE accounts. Fifth Third Bank should be required to offer a CD that pays some interest. If Fifth Third can not cooperate, a different bank should be chosen for ABLE accounts. For a description of ABLE accounts, review the website of the XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX
Company Response:
State: MN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On XX/XX/2023 around XXXX XXXX, I noticed in my 53 bank account activity that 3 of my checks had not properly cleared, Check XXXX, XXXX, and XXXX. More importantly, I noticed that Check XXXX had been processed by my bank for a fraudulent Amount of {$2900.00} to a XXXX XXXX. Date on check was XXXX. XXXX XXXX I don't know for certain what happened but this check had clearly been stolen from the mail or from the banks offices, washed, and a new payee and amount had been written onto the check. It was clear that this check was fraudulent if even the most minor of checking was in place. On XX/XX/2023, I first contacted 5/3rd online fraud center and was told to contact my local branch to file a report. I contacted the branch office of 5/3 bank at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I filed a fraud report with them giving all the necessary details to file a fraud report. They gave me the number for XXXX XXXX XXXX XXXX She said it could take between 30 and 180 days. On XX/XX/, I contacted the XXXX Postal Police at XXXX, I had dropped the checks with the USPS in XXXX, so I thought they might have been stolen from there. I filed a police report and provided that report to my bank. Since then, I have contacted 5/3r multiple times, including XX/XX/XXXX in which they said they were waiting on XXXX XXXX to respond to their complaint. I again with 5/3 bank yesterday, on XXXX and the complaint is still being processed. Anyways, this seems like a situation where FDIC insurance or the banks insurance should kick in as money was directly stolen from an insured checking account and my funds should be restored. I have been a customer of 5/3rd bank for more than 20 years, never filed a complaint, and this is how I have been treated. Imagine how they would treat a new customer.
Company Response:
State: TN
Zip: 379XX
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: I had a house fire. my mortgage company held XXXX of my insurance money in escrow for their lost draft dept. to disburse me funds as my house get rebuilt. they issued a check in XXXX. I never got it. I called weekly and complained I never got it. they sent me check, same amount in XXXX for the 2nd part of my money they was holding. I got the 2nd check 3 weeks after they wrote it. & I cashed that into my bank. I still kept calling them regarding first XXXX check I still haven't got. they lied to me 3 different times stating another check was reissued & keep looking for it. when couple weeks go by I call again. was told same thing on reissue me the check. last XXXX XXXX they tell me it has bee cashed & email me copy. the check is paid to order of XXXX peoples names. not just me on the check. the back of this check was printed out my name only, so was t even endorsed correctly to begin with. the cashed date was XXXX, which is 3 business days after it was wrote. their process states they have 3 to 5 business days to cut the check. then they have 5 to 7 business days for it to go thru their mail room & actually get sent out. then 14 business days to get to my mailbox. the check that someone forged & printed my name on back was cashed within XXXX business days so that looks to me like inside job. and probably more than XXXX employee to pull it off. now they told me it is cashed & sent to investigate process. I don't know if they really filed report of fraud or not. I don't know if my information on my mortgage was seen or not. they will not give me the investigate dept. phone number or a report filed case # on it. they will not tell me who cashed the check, what bank cashed it. they tell me nothing. the main head person they claim is XXXX, & she will never take calls. today I was told " she suggests you call insurance becuase the check is cashed & we won't issue you another one '' ... but XXXX herself won't talk to me at all. I called my local branch & they have been searching for couple hours now & have found no records of this check to even see what bank cashed it. XXXX was taken out of escrow account & I am not getting any information at all. I am currently looking for a.lawyer but I don't know where their loss draft dept is located and they won't tell me simple things like that. I don't even know I'd it is legit department... I need help getting my XXXX so I can pay off contractors who rebuilt me home. it is so sad corrupt emoyees take advantage of people who literally just lost everything. & I mean everything! & I never got my own insurance money. the bank who cashed it should be reliable to get me my money immediately. they cashed it endorsed wrong & everything. XXXX bank. they wrote the check & I'm pretty sure they cashed it too. please help.
Company Response:
State: IN
Zip: 465XX
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: The bank forced me to sign a W9 ( internal revenue service form insteab of a W8 BEN ). In order to open the checking account, which made me a U.S. Person instead of the Non-Resident Alien Individual ( NRA ) that I am, for their own financial gain 53rd bank put my new checking account number in Box 7 of the W9 ( which made the account " NOT '' Exempt from wihholding, therefore withholding my {$490000.00} dividend payment in order for 53rd bank to steal and claim my interest and dividend payment for themselves. 53rd bank prefilled out the W9 and told me if I did not sign it, I could not open the checking account, while along knowning that the W9 form they asked me to sign was false and incorrect, and 53rd refused to give me a W8 BEN to sign. The Internal Revenue Website state 's, " Do Not Fill Out a W9, fill out a W8 Ben instead.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I Tried to call the bank to open a merchant dispute but nobody answered the phone call, so I want to dispute it through here. I made 4 purchases on the store, but they didnt have stock of the products at the same place so they will send it from their warehouse to my address. XXXX ) XX/XX/2023 {$870.00} XXXX XXXX XXXX XXXX XXXX ) XX/XX/2023 {$870.00} XXXX XXXX XXXX XXXX XXXX ) XX/XX/2023 {$870.00} XXXX XXXX XXXX XXXX XXXX ) XX/XX/2023 {$870.00XXXX XXXX XXXXXXXX XXXX XXXX All items must be delivered on or before XX/XX/2023, but never arrived. Also the merchant never provided a tracking number, delivery confirmation or any other shipment information. I tried to reach them several times to get that information by the website and phone calls but nobody respond. The first contact was in XX/XX/XXXX and the last was XX/XX/XXXX. Im not on that city any more so its impossible for me to go in person to the store. XXXX ending in XXXX I have the invoice that I want to share with the bank to support my case where is written they will send the purchase by XXXX
Company Response:
State: FL
Zip: 33314
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Problem with customer service
Subissue:
Consumer Complaint: A cashiers check was sent to my daughter who is a customer of Fifth Third. The cashiers check did clear and she was able to access the funds. Shortly afterwards, they froze her account and requested information that was not necessary.
Company Response:
State: KY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A