Date Received: 2023-10-18
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: XXXX, to refund {$6.00}, sent me a XXXX issued by Fifth Third Bank, N.A. To activate it online took almost XXXX minutes. I can not use it when I purchase over {$6.00}. If I use it for a purchase lower than {$6.00}, then the balance carries over to use it for even a lesser amount for the next purchase. These restrictions are designed so that customers like me will end up not using the card. They also charge a monthly fee {$3.00} and replacement fee of {$25.00}. Using the credit or debit card method to refund the balance results in people not claiming it adding to the enormous profits ( unclaimed cards ) of the company issuing it. I will be stuck with monthly fee as well. Consumers must not go through such hassels to claim their refunds. This is a deceptive practice and CFPB must stop it. Please instruct the companies to issue refund checks instead of sending refund credit or debit cards.
Company Response:
State: NE
Zip: 68116
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Since XX/XX/23 I have been trying to get access to my savings account. I have provided them with my ID to verify my account.. even time I call I'm being told to wait XXXX business days. This situation has caused a lot of emotions stress and also finicial burden because I can't access my money. Every week when I get paid XXXX XXXX is automatically taken out and put into my savings account for bills, food, and gas I have not been able to pay my rent or bills because I can't get access to my savings. I've been having to bother other people to let me borrow money just to get by. This is very unprofessional for a bank not to give me information on my account.. I " am very XXXX furious due to this situation..I have made more then XXXX calls to get this situation resolved I spoke with supervisor XXXX, XXXX XXXX XXXX XXXX I'm being told the same story over and over eveytime I call. I feel like my money is being held XXXX I also feel like I should be compasated for this I'm wasting time and accumulated late fees because of this matter
Company Response:
State: MI
Zip: 49507
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: See prior complaint. THIS IS AN XXXX XXXX ACCOUNT ( attorney account designed to hold CLIENT MONEY ). I had significant fraud in XXXX 2023. I was dealing with the bank legal and fraud departments, the local branch, and the FBI. It was a month of turmoil. The bank is a recommended bank for XXXX by the IN SUPREME COURT. They are supposed to have an IOLTA point person per their contract with the XXXX. I continually asked for this person... .never got a name and no one knows what I'm talking about. I was also told back then that real people don't monitor these accounts and c/n detect for fraud. When an IOLTA is overdrawn, notification goes to the disciplinary commission. They are only supposed to notify if the attorney causes the overdraft. It was clear here that I did not. I got a letter on XX/XX/2023 from XXXX XXXX from fifth third stating that the commission was notified but I could use the letter to show them to explain. I never got notice from the commission. There was a fraud hold on the account. This reflected as - {$500000.00}. I went into the XXXX, XXXX branch on or about XX/XX/XXXX, and met with a banker to close the account. She indicated that the fraud hold had to be removed, and that XXXX at the XXXX XXXX, XXXX branch would need to do that and close the account. She made several calls, one to XXXX. I had also repeatedly requested the account be closed on previous occasions via email to the office of the president and others I was dealing with. I have never had such a hard time in my life simply trying to close an account. I removed the remaining funds, leaving it at a {$0.00} balance and thought the account had been closed. I had been in the XXXX branch approximately XXXX minutes. The banker that day seemed ambivalent and like she did not care. INSTEAD TODAY, I WAS ALERTED TO AN OVERDRAFT. SURE ENOUGH, FIFTH THIRD ALLOWED ANOTHER FRAUDULENT CHECK TO GO THROUGH ON THIS ACCOUNT... AND THE ACCOUNT WAS NEVER CLOSED. To further show the incompetency of this bank, the payee is " XXXXXXXX XXXX '' and the signer is in all capital typed letters " XXXX XXXX. '' Obviously, my name is not " XXXX XXXX. '' How there isn't fraud detection for the signature line at very least is mind boggling. Further, this is the SAME PAYEE AND SIGNER as the previous fraudulent checks 5 months ago. How is any attorney supposed to feel comfortable of have any sense of trust in this bank when this keeps happening and where there are apparently no safeguards on these special IOLTA ( trust ) accounts? These accounts are designed to hold XXXX XXXX. I am terrified to put any funds in any bank account, especially client funds. Apparently, they are lackadaisical with these accounts. Some attorneys, I presume, have hundreds of thousands of dollars in these accounts. Further, any overdraft triggers an investigation ( especially here where they have no REAL LIVE PEOPLE monitoring or cross checking and apparently have no technology to do so. THESE BANKS SHOULD HAVE SPECIAL SAFEGUARDS IN PLACE FOR XXXX AND OTHER TRUST ACCOUNTS. This is terrifying. I am demanding that they fix this immediately, that they NOT notify the commission because this is the fault of FIFTH THIRD. At this point, this is pure negligence on their part and at this point their behavior or lack of responsibility is so horrible, they really deserve to be held accountable ..... This continuing mess and seemingly neverending battle has caused me substantial emotional distress and worry and has taken tons of my hourly time away from my business and income. I sent an email to XXXX XXXX at fifth third and left a message for XXXX XXXX But, I need this to be fixed immediately. They are breaching their contract with the IN XXXX XXXX I also demand to know who their XXXX point person is... I need a name and number. This is required by their agreement with the IN XXXX XXXX as well. Further, they should be disallowed from having attorney trust accounts.
Company Response:
State: IN
Zip: 46307
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-19
Issue: Opening an account
Subissue: Confusing or missing disclosures
Consumer Complaint: FIFTH THIRD BANK NA, IT'S AGENT, REPRESENTIIVES AND OR EMPLOYEES COMMITTED FRAUD BY TYPING MY CHECKING ACCOUNT NUMBER ENDING IN XXXX, INTO XXXX XXXX ON THE DEPARTMENT OF THE TREASURY W9 FORM. PUTTING THEMSELVES IN A POSITION TO DEFRAUD ME OUT OF {$490000.00} INTEREST AND OR DIVIDEND INCOME PAYMENT SUBJECTING THE {$490000.00} TO FEDERAL WITHHOLDING INWHICH FIFTH THIRD BANK NA CAN CLAIM A NOMINEE OR MIDDLEMAN OWNERSHIP, RATHER THAN THE TRUE BENEFICIARY OWN, XXXX XXXX XXXX, SOLE MEMBER OF XXXX XXXX.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Trouble during payment process
Subissue: Fees charged
Consumer Complaint: Fifth Third provides an application to make scheduled payments. I scheduled payments for 12 months in 2023 and they have been paid no issues. When they make an update to the application it removes scheduled payments. They charged me XXXX late fees and waived one. I want both waived. They are misleading customers and removing scheduled payments to collect late fees. They told me they removed them and mailed a generic notice. I never received any notice. This is misleading consumers to collect late fees.
Company Response:
State: NJ
Zip: 08053
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I filed a Dispute about XXXX I never got out the ATM. 3 months later they are still telling me the same thing as I first day. File a Dispute and we'll be in touch. That has happened 3x and still no Result. They have stole my money but act like it's ok because I can't prove it. NOT FAIR. NOT HONEST.
Company Response:
State: TX
Zip: 77015
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: Wire transfer of {$99000.00} and {$100000.00} on About XX/XX/2022 Money was sent to XXXX XXXX XXXX
Company Response:
State: IN
Zip: 47630
Submitted Via: Web
Date Sent: 2023-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: Fifth Third owns my mortgage on my primary house. The house had a fire, which was covered by my insurance. The insurance company XXXX XXXX XXXX has approved ~ {$80000.00} in damages and has sent me a {$43000.00} check in XXXX ( 5 MONTHS AGO ). I have met with Fifth Third in-person many separate times and have had XXXX phone calls. I have uploaded countless documents into their portal ; however, every time I speak to someone the requirements change. It has been XXXX and a half months, multiple calls & meetings & I can not get bank to co-sign insurance check. My contractor is ~ 80 % complete & hasn't been paid a dime. To get the final XXXX of my initial claim check, they insist upon an inspection. I finally set up an inspection appointment & the Fifth Third Representative was a No-Call No-Show. I took a vacation day for this meeting! I called Fifth Third and they had no way to contact this " inspector '' XXXX
Company Response:
State: MI
Zip: 488XX
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: this credit using my information without my knowledge please remove it out of my credit report
Company Response:
State: OK
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Today i tried to access my account online with XXXX bank, but all of a sudden i can't access the account because i have a different phone number. Now all of a sudden i can't access my bank account with them. Then after i update my phone number, i have to wait 14 days. I have been accessing this account with my user id and password. So i think they have been paid off by the XXXX that have vandalized my cars and that have hacked my phones and have been doing other XXXX activity like paying employees of businesses to give me a hard time like what fifth third bank is doing.
Company Response:
State: GA
Zip: 30078
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A